외관

자레세, 어 럭셔리 컬렉션 리조트 & 스파, 보드룸 여행 후기

5 out of 5
자레세, 어 럭셔리 컬렉션 리조트 & 스파, 보드룸
Adnan Menderes caddesi No: 89, Asarlik Mevkii PK 225, Bodrum

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 80개 이용 후기 중 55개" "
평점 8 - 좋아요. 80개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 80개 이용 후기 중 1개" "
평점 4 - 별로예요. 80개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 80개 이용 후기 중 3개" "

9.6/10

청결 상태

9.0/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

CHIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

TOLGA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 1박 숙박함

8/10 - 좋아요

UGUR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Harun Nalbat, Hotel Manager 님, 2024년 1월 12일
Değerli Uğur Bey,Caresse, a Luxury Collection Resort & Spa Bodrum'dan selamlar! Öncelikle otelimizde güzel bir konaklama deneyimi yaşadığınız için memnuniyetimizi belirtmek isteriz. Konaklamanız süresince keyifli zaman geçirdiğinizi duymak ve unutulmaz anılarla sizleri uğurladığımızı bilmek bizleri çok mutlu etti. Sizin gibi değerli misafirlerimizin olumlu geri bildirimleri, bizim için büyük önem taşımaktadır. Sizlerin de tatilinizden keyif aldığınızı görmek ve güzel yorumlarınıza tanıklık etmek bizlere ekstra motivasyon sağlamaktadır. Bir sonraki tatilinizde sizleri yeniden Caresse, a Luxury Collection Resort & Spa Bodrum'da ağırlamak dileğiyle. Saygılarımla,Harun NalbatHotel Manager

10/10 - 훌륭해요

Fatima

2023년 11월에 3박 숙박함
답변 제공: Harun Nalbat, Hotel Manager 님, 2023년 12월 20일
Dear Fatima, Warm greetings from Caresse, a Luxury Collection Resort & Spa Bodrum!Thank you very much for your recommendation, it motivates us to continually strive for excellence in all aspects of our service. We are looking forward to welcoming you back to Caresse, a Luxury Collection Resort & Spa Bodrum as soon as the opportunity arises.Best regards,Harun NalbatHotel Manager

8/10 - 좋아요

Edward 님, Chevy Chase

연인과의 여행, 출장 여행
좋아요: 청결 상태
ultra-modern fittings. space-age . I could not operate even the telephone , staff could not lift the curtain that descended on the sea-facing glass wall. Every body very nice but ultra-modern fittings too modern
2023년 10월에 1박 숙박함
답변 제공: Harun Nalbat, Hotel Manager 님, 2023년 12월 20일
Dear Edward, Warm greetings from Caresse, a Luxury Collection Resort & Spa Bodrum!Thank you very much for taking the time to share your feedback with us. The satisfaction of our guests is our main priority and we regret to learn that your experience left you with mixed feelings. We highly appreciate your candid review that gives us the opportunity to enhance the quality of our services. We hope to have the pleasure of welcoming you back soon at Caresse, a Luxury Collection Resort & Spa Bodrum.Best regards,Harun NalbatHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful beach view
A beautiful hotel, lovely view, small stone beach and clear water and great breakfast. Pricy restaurants
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Aida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice, new property. Very clean. Food and drink service is overpriced and service have room for improvement. Otherwise it’s beautiful hotel with nice amenities
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Neil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is stunning. Everything is so beautiful and luxurious. The service is amazing. I would definitely recommend this property to anyone. It’s not cheap, but well worth the price.

10/10 - 훌륭해요

Carolynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 7박 숙박함

10/10 - 훌륭해요

Avi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Nahla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay very nice staff and very clean
2023년 5월에 4박 숙박함
답변 제공: Guest Service Team 님, 2023년 5월 21일
Dear Nahla;Thank you for your review about your stay with us.Looking forward to welcoming you again in the near future.Best regards

8/10 - 좋아요

SAUL

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
the property is new and located in a beautiful setting. food was good, beach and pool area was very nice. Staff was pleasant and helpful but they need to be trained more.
2023년 5월에 4박 숙박함
답변 제공: Guest Service Team 님, 2023년 5월 15일
Dear Mr. Sau,Dear Mr. Brown;We would like to thank you to share your comments with us.We are delighted to hear that you had a great time with us. It was a pleasure to have you in our beautiful hotel. We are taking notes about training to staff thank you so much it will be very useful for our improvement.Looking forward to welcoming you again in Caresse, a Luxury Collection Resort & Spa.Sincerely;Guest Service Team

10/10 - 훌륭해요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are extremely pleasant. Service is of very high standard, staff very helpful. My housekeeper was very trustworthy and gave me great services throughout my stay. Shall return before the end of summer beautiful holiday destination/hotel
2023년 4월에 3박 숙박함
답변 제공: Caresse, a Luxury Collection Resort & Spa 님, 2023년 4월 21일
Dear Natalie;We would like to thank you to share your comments with us.We are delighted to hear that you had great time with us. It was a pleasure to have you in our beautiful hotel. Looking forward to welcome you again in Caresse, a Luxury Collection Resort & Spa.Sincerely;Guest Service Team

8/10 - 좋아요

Eliahu

2022년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Summer 2022
Wonderful experience at Caresse we enjoyed every minutes we spend there, the beach was beautiful. I would like to thank Mr. Onur for making our stay at ease stress free. And Mr. Utim at the reception such a professional guy, thank you so much 😊
2022년 8월에 8박 숙박함
답변 제공: Alex Mousios / General Manager 님, 2022년 12월 26일
Dear Guest,Thank you so much for your great feedback. We are delighted to see that you fully enjoyed your daughter’s wedding and that you were impressed with the service received. Your feedback is huge motivation for us to continue directing our efforts into delivering an impeccable service to all our guests. Thank you once again for choosing Caresse, a Luxury Collection Resort & Spa, Bodrum and we hope to welcome you again on your next visit to Bodrum.Sincerely,

6/10 - 괜찮아요

Abdullah

2022년 8월에 7박 숙박함

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and rooms. Sea view is worth the premium.
2022년 5월에 1박 숙박함
답변 제공: Alex Mousios / General Manager 님, 2022년 12월 26일
Dear Mr. Michael,Thank you so much for your great feedback on your recent stay in our hotel. We are happy to see that you enjoyed your stay and that you recognized the effor of our staff who always aim at delivering their service at the highest level. Looking forward to hosting you in our hotel again to deliver a perfect stay that you have come to expect from Caresse, a Luxury Collection Resort & Spa, Bodrum.Sincerely

10/10 - 훌륭해요

Farah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible stay. Unforgettable experience staying here. The views are breathtaking
2022년 5월에 2박 숙박함
답변 제공: Alex Mousios / General Manager 님, 2022년 12월 26일
Dear Ms Farah,Thank you so much for your great feedback on your recent stay in our hotel. We are happy to see that you enjoyed your stay and that you recognized the effor of our staff who always aim at delivering their service at the highest level. Looking forward to hosting you in our hotel again to deliver a perfect stay that you have come to expect from Caresse, a Luxury Collection Resort & Spa, Bodrum.Sincerely

10/10 - 훌륭해요

Jonny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Joanna

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 5박 숙박함

10/10 - 훌륭해요

Türker

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles war super, nichts auszusetzen
2021년 9월에 8박 숙박함

8/10 - 좋아요

Burak

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함

8/10 - 좋아요

seham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

MOHAMED ANTRI

2021년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with stunning view. The staff is very professional and friendly. The food is very tasty. Thank you Caresse team for making our stay memorable. We will definitely come back and will recommend it to all our friends.
2021년 5월에 4박 숙박함
답변 제공: Alex Mousios / General Manager 님, 2022년 12월 26일
Dear Guest,Thank you so much for your great feedback on your recent stay in our hotel. We are happy to see that you enjoyed your stay and that you recognized the effor of our staff who always aim at delivering their service at the highest level. Looking forward to hosting you in our hotel again to deliver a perfect stay that you have come to expect from Caresse, a Luxury Collection Resort & Spa, Bodrum.Sincerely

8/10 - 좋아요

Aziz 님, Kuwait

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely view, friendly staff, clean and well organized room.
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 10월에 3박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 11월 4일
Dear Guest, We are delighted to receive your survey which has understood your stay was at your satisfactory. We look forward to welcome you back to our lovely resort. Best regards, Serkan Ozcan Front Office Manager

2/10 - 너무 별로예요

Hikmat

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 4박 숙박함

8/10 - 좋아요

Murat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kaliteli şık ve iyi hizmet
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 10월 22일
Dear Ms. Laura, Thank you very much for positive feedback. We look forward welcome you back in the near future. Best regards, Serkan Ozcan Front Office Manager

8/10 - 좋아요

Jason Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good property for sunrise
our stay was nice. a little dated with fake plants dotting the property. But staff was friendly and efficient. Beach was clean and good location best for sunrise as it doesn’t see the sunset . Rooms have semi blocked ocean views.
2020년 10월에 1박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 10월 22일
Dear Mr. Josh, Thank you very much for your valuable feedback. Caresse is taking most advantage of being in the beauty of natüre and very careful on live plants and envoirnment. I would be very happy if you expand the outdated fake plants comments. We look forward to welcome you back to our lovely hotel. Best Regards, Serkan Ozcan Front Office Manager

10/10 - 훌륭해요

Ömer sefa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

NJTraveler 님, NewJersey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful time at this beautiful hotel! The property is beautiful, clean and the rooms are very nicely appointed. The only “complaints “are that the only restaurant is expensive and serves only Asian/Japanese sushi on the menu. There should be more options available. Also, there is no concierge desk and the front desk staff seems to be frequently overwhelmed with guests arriving, departing or needing assistance. We visited the other Marriott property in the area called Bodrum Edition, which was very lovely and I had fantastic restaurants. If we were to return, we would probably stay there instead.
2020년 9월에 4박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 10월 14일
Dear NJ Traveler, Thank you very much for your constructive feedback. We will definetly take in serious consideration all your comments, as we are seeking all oppurtunuties to improve our services. We look forward to welcome you back to our lovely property. Best regards, Serkan Ozcan Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

2020년 8월에 4박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 10월 14일
Dear Mr. Anonymous, Thank you very much your nice feedback. We look forward to see you near future in our lovely resort. Best regards, Serkan Ozcan Front Office Manager

4/10 - 별로예요

François

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A fuir
Personnel incompétent. Niveau d'anglais médiocre et surtout aucun respect du port du masques durant le service et en cuisine... les cuistos ne portent jamais de masque pour cuisiner. Ce n'est pas faute d'avoir parlé avec plusieurs manager dont leur directeur général rien m'a changé pendant les 4 jours de ce sejour...
2020년 8월에 4박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 10월 17일
Chér François, Nous nous excusons pour tous les inconvénients. Nous avons pris les mesures nécessaires et corrigé pour tout le personnel. Nous sommes impatients de vous accueillir de nouveau dans un proche avenir. Sincèrement votre, Serkan Ozcan / Front Office Manager

8/10 - 좋아요

Chariie 님, London

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we really enjoyed our stay. The amenities are good. We loved the beach area and Buddha Bar - great setting, food & service. However, for a 5 star hotel, some things could be improved. Check in was a little lacklustre - no welcome drink/cold towel etc. on arrival - and housekeeping & guest services were not as efficient as they could have been. Our room wasn’t turned down at night, they were slow to bring things we asked or, didn’t collect our luggage etc. The Goss restaurant was also closed with no explanation as to why in high season. Still enjoyed and would return though for the setting.
2020년 8월에 2박 숙박함
답변 제공: Serkan Ozcan 님, 2020년 10월 17일
Dear Chariie, Thank you very much for your kind respnse to survey. We do apologize not creating a warm welcoming with some drinks. We always do last 4 years however this year due to Covid19 we could not able to implement some of our unique guest touches. I am very sorry of the service delays and we will definetly correct it immediately. We hope you see in the near future much healthy conditions for all around the World. Best regards, Serkan Ozcan/ Front Office Manager

10/10 - 훌륭해요

Sevda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
This place doesn't just lack attention to detail, it lacks attention to literally everything. I asked for a quiet room. I was told that it's above the restaurant so there will be music until 12 but afterwards quiet. The music was still on 3AM. We went to the beach and there was no "avaliable" places, which in this hotel means that if someone comes in the morning and just puts a hotel towel than it is occupied for the rest of the day. This no way of managing sitting if all guests should have a chance to get a sunbed a some time point during the day and have a good experience. As long as there is no personal belongings, a place should not be occupied. We asked an employee to order at the beach, he promised to be back and never came back. 1h later we finally found another one and he said the same. After explaining that we've been waiting for 1h he took our order. During dinner we had to wait so long to get help and afterwards 3 different employees came and got our order and still it took forever to get our food. We wanted our food at the same time and I got my food 20min before my friends and everything came in the wrong order. Through out the night we had to get up from our table to find someone to help us. For breakfast we had the same experience, we were told there were no seats outside then other guests coming after us went right out and sat down. We had to place our order 5 times. Worst thing, they completely ignore the fact that I have food allergies.
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As instalações e o Visual perfeito. Café da manhã excelente.
2018년 5월에 3박 숙박함

10/10 - 훌륭해요

Katerina

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Very nice, but ...
The hotel is really very nice, not far from the Bodrum center by taxi, but the service of the hotel Caresse is horrible. The only one person Nurcay was perfect. Actually we are repeated guests and we came back because of her. But she got ill after 4 days of our stay so we had the chance to see that the service doesnt work at all. The room service also terrible. They forgot several time to refill complimentary water and coffee. The lady from houskeeping was very good.
2019년 10월에 11박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Satified, but...
My wife and I celebrated our 25th Anniversary at Caresse during the first week of October. The resort's amenities and location were the primary reasons for us choosing to stay there. The spa and staff were amazing as we were able to enjoy a day of blissful relaxation. Unfortunately, we noticed that much of the resort was not in use and basically not offered to the guests due to the late season accomodations (ie. seating areas without cushions, some stores closed, lack of staff to accommodate guests). Overall it was a peaceful stay but lacked the 5⭐ service and attention to detail that we are accustomed to based on the resort rates.
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

Imad 님, Riyadh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a total pleasure the entire trip. Food, spa, boat ride, in town transportation
2019년 9월에 6박 숙박함

10/10 - 훌륭해요

Abdulelah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful vacation at Caresse
We stayed there for 3 nights. Everything was perfect, we really cannot complain.
2019년 9월에 3박 숙박함

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are great with a great view of the water. Restaurant food is ok but not very good. Food service and quality could be improved.
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

Jean-Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함

8/10 - 좋아요

DA 님, New York

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice property and very polite and friendly staff
2019년 9월에 5박 숙박함

10/10 - 훌륭해요

Isaacmichan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien, en el checkout tuvimos un inconveniente ya que realice unos pagos en efectivo y no me los querian meter al estado de cuenta hasta que pasaron 15 minutos discutiendo lo hicieron
2019년 8월에 5박 숙박함

10/10 - 훌륭해요

Naser

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing place
It was amazing! The staff are friendly and very helpful. The hotel is very clean and its a great place for family vacations
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

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단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the staff services in all means I found the most unique thing was the accomodation in terms of the view from room and the romantic lighting & internal design in room & bathroom I disliked the website from booking the hotel through trivago / expedia as they were extremly not clear, not fullfilling my requierments properly packedge price was expensive somehow. I would personly like to special thank some staff names - seren -merve - tuskan -yelmz -karrna Thanks again Best regards,
2019년 6월에 3박 숙박함