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베스트 웨스턴 플러스 벤드 노스 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 벤드 노스
20615 Grandview Dr, Bend, OR

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 471개" "
평점 8 - 좋아요. 1002개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 115개" "
평점 4 - 별로예요. 1002개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 47개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Anthony

연인과의 여행
Good
2024년 4월에 1박 숙박함

8/10 - 좋아요

Rachel

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a nice hotel in a very convenient location, close to Target, Trader Joe's, and many other stores and restaurants. I did call on Sunday or Monday before our trip the following weekend to check if the hot tub was in good working condition, and it was confirmed that it was. Then we arrive and I overhear that the hot tub is down and it was also blocked off. Huge disappoint! That was one of the main highlights for our weekend family trip, and we were all very disappointed. Also, something very sharp pricked my big toe between the tile and carpet, likely some staple or whatever is used to keep the carpet down. That hurt and bled a bit, but when I told the front desk, the maintenance person was right there and planned on taking care of it right away so that was really great to see and hear that they take those maintenance issues seriously. We would stay again, but would cancel beforehand if we found out the hot tub was down again. Probably call the day before our trip instead to check.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maria 님, Bellingham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and convenient.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Tj

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was good. Staff was nice and helpful. Only downside was that breakfast was 10 minutes late. Other guests weren’t happy!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind staff members!
2024년 4월에 1박 숙박함

8/10 - 좋아요

Alvaro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Too bad for all the construction going on.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Shawn 님, Spokane

좋아요: 숙박 시설 상태 및 시설
Room could use some updating, especially the stained carpeting. It smelled like carpet deodorizer when I arrived, and was difficult on my asthma. I had to leave the fan running continuously the three days I was there. Bedding covers were old and worn.
2024년 3월에 3박 숙박함
답변 제공: Bethany Newlin 님, 2024년 4월 3일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 - 별로예요

Samantha

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Was super bummed that the hottub was out of service when that was the main reason I booked. First time walking into room there was a big clump of hair sitting right on the desk. The toilet looked like it hadn’t been cleaned as well. Super bummed with this stay:
2024년 2월에 3박 숙박함
답변 제공: Bethany 님, 2024년 2월 23일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, we had an ignitor go out on the spa and were waiting for it to get shipped in. As for housekeeping, we will be sure to follow up with the room you were in and use it as a training exercise with our employees to ensure it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 - 훌륭해요

Dan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and clean
2024년 2월에 2박 숙박함
답변 제공: Bethany 님, 2024년 2월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 - 훌륭해요

Darrah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and awesome staff
답변 제공: Bethany 님, 2024년 2월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 - 좋아요

Charity

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Bethany 님, 2024년 2월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 - 훌륭해요

Charles

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and nice.
2024년 1월에 5박 숙박함
답변 제공: Bethany 님, 2024년 2월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 - 훌륭해요

Ginny

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are nice, yummy breakfast. I enjoyed my clean comfortable room for 2 days.
2024년 2월에 2박 숙박함
답변 제공: Bethany 님, 2024년 2월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 - 훌륭해요

Cathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All is excellent except for the curtain in my room that I can’t fully close to make the room dark to sleep due to the lights outside.
2024년 2월에 1박 숙박함
답변 제공: Bethany 님, 2024년 2월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very helpful staff clean safe the breakfast was just ok but overall nice

10/10 - 훌륭해요

Rachael

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Christy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, a bit off the highway which was quiet. Pool and hot tub was exactly what we needed. Room was clean.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Yan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Christopher 님, Chicago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Desk attendant was friendly and very helpful. Hot tub was exactly what we needed after long drive :)
2023년 12월에 1박 숙박함

8/10 - 좋아요

Janet

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Heriberto 님, Portland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ADA access for families
It would a good policy to have at least 1 ADA accessible shower room with 2 beds for families traveling together with someone who requires an ADA facility.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best things about a Best Western Plus is the breakfast. Good selection of hot and cold items and the coffee was always good.
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Quinn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff were very friendly and helpful. Breakfast was excellent - the breakfast staff were very hard working and were always cleaning or restocking items that were running low. Rooms were very clean and the bathroom fixtures were modern with an excellent shower.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Arleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I often find that hotel beds are very soft and not conducive to a good night’s sleep. I asked the clerk who checked us in for a room with an extra firm bed. She allowed us to check out our room to make sure the bed was firm enough. It was. We felt she went beyond the usual level of care for our needs.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kelley

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Desk clerk was outstanding!
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Edmond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pillow and bed bad! The window didn’t close so it was very cold at night
2023년 11월에 2박 숙박함
답변 제공: Bethany Newlin 님, 2023년 11월 20일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 541-317-8500.Sincerely,Bethany NewlinGeneral ManagerBest Western Plus Bend North

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. A little challenging woth al BBB the road construction. Mattress was at the end of its life. Good breakfast
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Natalia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean facilities and friendly staff
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the location Easy to get to Sisters and downtown Bend so we could enjoy all areas.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Arnold

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every thing
2023년 11월에 2박 숙박함

8/10 - 좋아요

HAI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking lot has many spots.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shannon

가족 여행
별로예요: 직원 및 서비스
Shady Management! Dont stay here.
Unfortunately, I have to give Best Western Plus Bend North with a terrible review mostly with customer service. This would have been a go to hotel for us had this incident not happened. The hotel itself was fine however I was charged $150 for an incident that happened after my family checked out. We were accused of smoking in the room which is impossible because my husband and I are both non-smokers. We also had with us our 12 year old daughter who can absolutely attest to this fact. It is very unprofessional to acuse paying customers of wrongful doings. When I discovered the charge, I knew it had to be a mistake because I ALWAYS leave our hotel rooms or airb&bs in top notch condition. I asked to speak to the manager who wasn't there at the time so I called back again at the time I that she would be in and I was given the complete run a round. I still have yet to speak to the manager. I hope that the hotel does the appropriate thing and reimburses my credit card. I'm not sure how this even happened but it is concerning that hotels can do this even after charging high rates to stay there to begin with. We would have made frequent stays at Best Western Plus Bend North if this had not happened, but the hotel management can not be trusted here. Dont stay here. There are plenty of other options. I will follow up to let other consumers know if the hotel did the right thing and reimburses my credit card.
2023년 10월에 2박 숙박함
답변 제공: Bethany Newlin 님, 2023년 11월 2일
Hi Shannon, Unfortunately, we have pictures of ashes and a receipt from the day you stayed with that date on it. So the smoking charge will stand. I'm sorry this is unfavorable to you. If you have any questions, you can reach out to me directly at the hotel.Bethany NewlinGeneral Manager

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Penny

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Alfred

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to where i needed to be.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Darrell

가족 여행
Hot tub closed both night at 7 pm for maintenance. Real disappointing.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kelsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service here was absolutely fabulous! Hopefully Darien is working during your stay. They were so friendly and helpful. They made our stay so much better and more enjoyable, we decided to book a second night! The location is also super convenient for getting in and out of the Bend area. And the breakfast was surprisingly tastey.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Christian

2023년 10월에 1박 숙박함
답변 제공: Bethany Newlin 님, 2023년 10월 26일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is away from a lot of things, but close to a main highway so everything is within driving distance, including a small shopping mall area with restaurants. It helps if there’s a gas station right across from the hotel as well. It is clean and quiet, and the staff is friendly. The breakfast breakfast is filling. And the gym is adequate. I wish there were more free weights like kettle bells.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Gerald

연인과의 여행
The staff at the front desk were friendly and helpful. Unfortunately we had a room with a connecting door and we could hear everything from the next room.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sergey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most excellent, knowledgeable, helpful front desk clerk.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Blankets were rough and scratchy, not very comfortable
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Maya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Cindy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sticky situation
Room had sticky floors and a sticky substance on beside table that I wiped off with hot water. There was someones razor left on top of shower door. Gross. Also tv didnt work when we got there. It would have been nice to know that the pool and hot tub were down when we booked.
2023년 10월에 1박 숙박함
답변 제공: Bethany Newlin 님, 2023년 10월 18일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North