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호텔 파나메리카노 여행 후기

3 out of 5
호텔 파나메리카노
Avenida Arenales 1139, Lima, Lima

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 56개 이용 후기 중 9개" "
평점 8 - 좋아요. 56개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 56개 이용 후기 중 13개" "
평점 4 - 별로예요. 56개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 56개 이용 후기 중 5개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

junyeong

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Duber Carrasco 님, 2016년 8월 1일
Thank you for your assessment because it help us to improve our service. However, It would have been very important for us if you had gone into details about your accommodation. Best regards.

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Equipo Panamericano 님, 2023년 12월 27일
¡Gracias por elegir nuestro hotel para su estadía! Esperamos que haya disfrutado de su visita y esperamos darle la bienvenida nuevamente pronto.

8/10 - 좋아요

Fabio

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Me gusto la zona, la amabilidad del personal y unas instalaciones decentes. no me gusto el pesimo internet que hay
답변 제공: Equipo Panamericano 님, 2023년 1월 19일
Buenos días estimado,agradecemos su preferencia y sus sugerencias para nuestro mejoramiento de nuestros servicios.que tenga buen viaje, saludos cordiales

6/10 - 괜찮아요

Yolanda

2022년 10월에 1박 숙박함
답변 제공: Equipo Panamericano 님, 2022년 10월 17일
Agradecemos su visita en nuestro establecimiento, que tenga buen viaje.saludos cordiales

8/10 - 좋아요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Equipo Panamericano 님, 2022년 3월 17일
Buenas tardes Estimada Agradecemos su preferencia y clasificación a nuestro establecimiento, que tenga un buen viaje con su familia. saludos cordiales

10/10 - 훌륭해요

Edgardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen servicio, ambientes aseados.
2022년 1월에 1박 숙박함
답변 제공: Equipo Hotel Panamericano 님, 2022년 1월 25일
Buenos días Estimado: Le agradecemos su preferencia y su calificación a nuestro establecimiento. que tenga un buen viaje Saludos Cordiales

8/10 - 좋아요

Carmen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Equipo Hotel Panamericano 님, 2022년 1월 25일
Buenos días Estimada: Le agradecemos su preferencia y su calificación a nuestro establecimiento para seguir mejorando cada día. que tenga un buen viaje Saludos Cordiales

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: Equipo Hotel Panamericano 님, 2021년 9월 22일
Buenos días Estimada, agradecemos su calificación y su preferencia a nuestro establecimiento. Que tenga un buen viaje saludos cordiales

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 7박 숙박함
답변 제공: Equipo Hotel Panamericano 님, 2021년 7월 14일
Buenos días Estimado: Agradecemos por su preferencia y su calificación a nuestro establecimiento. Que tenga un buen viaje, saludos cordiales.

8/10 - 좋아요

Luis Patricio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: Equipo Hotel Panamericano 님, 2021년 4월 28일
Buenas tardes Estimado, Agradecemos su preferencia y su calificación a nuestros servicios. que tenga un buen viaje, saludos cordiales

8/10 - 좋아요

JOSECARLOS 님, Callería - Pucallpa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó lo cómodo de las habitaciones para dormir sin ruido, lo que no me gusto era que no lograba calentarse el agua.
2020년 1월에 1박 숙박함
답변 제공: Equipo Panamericano 님, 2020년 1월 29일
Gracias por su preferencia. lamentamos sobre el inconveniente de la ducha ya que el tiempo de calentamiento demora unos minutos, de igual manera gracias por su observación. Que tenga buen viaje Saludos cordiales

8/10 - 좋아요

humberto guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 3박 숙박함
답변 제공: Hotel panamericano 님, 2019년 9월 5일
Buenas tardes Humberto Guillermo, Le agradecemos por su preferencia y su visita, esperamos que tenga un buen viaje, de parte del equipo panamericano. saludos cordiales.

8/10 - 좋아요

Javier

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Una muy bonita experiencia
2019년 8월에 2박 숙박함
답변 제공: Equipo Panamericano 님, 2019년 8월 11일
Estimado Javier, Agradecemos su visita y su comentario a nuestro equipo panamericano. Estamos para brindarle una buen servicio. que tenga un buen viaje, saludos cordiales.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 2월에 1박 숙박함
답변 제공: Equipo panamericano 님, 2019년 4월 30일
Gracias por su visita, estaremos mejorando cada día. que tenga un buen viaje.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
For the price , it's good . Room was clean and quiet. Reception is on !st floor , so don't have a huge bag. No restaurant , but food nearby. Staff try hard .
2018년 11월에 2박 숙박함
답변 제공: Iveth Campos 님, 2019년 1월 18일
Dear thanks for your assessment because it helps us improve. We have Restaurant inside the Hotel which offers a variety of dishes; the hours of operation are from Monday to Saturday from 7 am to 10:30 pm and on Sundays from 7 am to 1 pm. Similarly we will be working to continue providing our guests with the best services. We appreciate your stay and we hope to see you soon.

10/10 - 훌륭해요

Pete 님, Paris, France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff is particularly friendly and helpful, and they speak very good English. The quality to price ratio is also very good. This is the second time I have stayed at the Panamericano and I will be returning for sure.
2018년 11월에 1박 숙박함
답변 제공: Iveth Campos 님, 2018년 11월 14일
Dear Mr. Pete We are very grateful for your rating and comments, we are pleased that you enjoyed your stay at our hotel, we will also continue to provide the best service to our customers. We await your visit to our hotel again. Thank you so much. PANAMERICAN HOTEL TEAM.

4/10 - 별로예요

Jon

별로예요: 객실의 편안함
We just needed something for a short night’s stay, close-ish to the bus station. The pillows were very thin, the mattresses had vinyl covers on them, and the towels were pretty skimpy. The included breakfast was ok once we’d figured out to order at one window in the lobby, and wait for it to be delivered to the dining area. The morning front desk person was very helpful with figuring out bus companies and schedules and ordering a taxi for us, despite our poor Spanish and his poor English.
2018년 9월에 1박 숙박함
답변 제공: Hotel Panamericano. 님, 2018년 10월 3일
Good afternoon, we are very grateful that you have written to us since that way you let us know which are the points in which we must improve, in advance we apologize for the discomfort that you had during the stay in our Hotel. Similarly we will continue working every day, to provide a better service to our guests.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel I always stay here when I come to Lima.
2018년 7월에 1박 숙박함
답변 제공: Iveth Campos 님, 2018년 8월 9일
Thanks you very much for appreciation about our hotel and we will be very pleased to receive it again.

2/10 - 너무 별로예요

Juan 님, Venezuela

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel sencillo con escaleras de acceso desa- grada
hotel de 3a categoría, instalaciones viejas, con habitaciones pequeñas y mobiliario de aspecto desagradable.
2018년 4월에 3박 숙박함
답변 제공: Sr. Duber Carrasco 님, 2018년 5월 9일
Estimado Juan, agradecemos su valoración pero no la compartimos, ya que lo único que aporta es desprestigiar a un Hotel que con su personal y sus instalaciones tratan de dar el mejor servicio posible a un precio justo. Lamentamos que no le haya gustado el Hotel ya que lo que busca seguramente es un Hotel de 4-5 estrellas. Nuestra misión es seguir ofreciendo un servicio y una atención mejor cada día, por lo que si en un futuro decide acudir al Hotel no tendrá dudas que se sorprenderá con los cambios que habremos hecho desde que nos visito. Le deseamos un Buen viaje.

10/10 - 훌륭해요

Ciro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cuando retorne a Lima, de hecho volvere.
Hotel céntrico, buena atención, cuenta con todos los servicios y muy económico.
2018년 2월에 2박 숙박함
답변 제공: Duber Carrasco 님, 2018년 2월 17일
Muchas gracias por sus comentarios estimado Ciro , eso nos ayuda a seguir mejorando y brindarle una mejor atención diariamente. Estaremos esperándolo en una nueva oportunidad , gustosos de servirle . Un saludo. HOTEL PANAMERICANO.

6/10 - 괜찮아요

Devalingum

좋아요: 직원 및 서비스
Overnight stay
The staff was very helpful. The hotel is a bit dated but was sufficient for an overnight stay.
2018년 1월에 1박 숙박함
답변 제공: Duber Carrasco 님, 2018년 1월 16일
Dear Devalingum , We are thankful for your opinion because it help us to improve daily our service . We consider your comments and for that reason we will fix and get better some areas from our hotel. Looking forward to see you soon and show you the changes. Best regards. PANAMERICANO HOTEL

8/10 - 좋아요

Anon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Central, not bad for most things
Decent hotel, only used for passing through but not too far from airport or coach depots.
2017년 7월에 1박 숙박함
답변 제공: Comentario de la dirección del hotel 님, 2017년 7월 22일
Thank you for your comment about our hotel. Our hotel is not too far from the airport also it is near of some supermarkets and banks how you said. This is a good advantage of the hotel's location. We hope your visit again. Thanks.

6/10 - 괜찮아요

edgar

별로예요: 객실의 편안함
Hotel de media calidad
Habitación pequeña
답변 제공: Duber Carrasco 님, 2017년 5월 20일
Estimado Edgar... Muchas gracias por su comentario. Lamentamos que la habitacion que se le asigno le haya parecido pequeña, pero esa habitacion a diferencia de otras es amplia. Esperamos que regrese de nuevo. Gracias.

2/10 - 너무 별로예요

Rosa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
malo
super mal estuve 3 dias y ni uno limpiaron la habiatacion, no cambiaron las toallas no habia papel de baño ni jabon
답변 제공: Duber Carrasco 님, 2017년 4월 8일
Estimada cliente, gracias por su comentario porque siempre esto nos ayuda a mejorar. Respecto a lo que explica, decirle que fue usted la que pidió que no le limpiaran la habitación al segundo día de su hospedaje, además que sólo se hospedó 2 días y no 3 días como dice por lo que no hubo tiempo para hacerle una limpieza de habitación adicional. Nuestro personal siempre esta pendiente de la limpieza y la supervisión de habitaciones porque es una de las virtudes que nos distingue a nuestro Hotel de la competencia, además que no hemos tenido quejas al respecto sobre la limpieza ya que somos exígete en este aspecto. Creemos que todo ha sido un mal entendido sea de su parte o la nuestra, igualmente le invitamos a hospedarse nuevamente y comprobar que la calidad de la limpieza es excelente en nuestro Hotel y no se defraudara al igual que todos los clientes que nos visitan. Le deseo un buen viaje.

8/10 - 좋아요

Damian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena atencion y muy amables
답변 제공: Duber Carrasco 님, 2017년 3월 23일
Estimado Damian, muchas gracias por su comentario acerca de nuestra atención, siempre estamos para servirles con el fin de que tengan una agradable experiencia. Esperamos que nos pueda visitar pronto. Gracias.

8/10 - 좋아요

rodolfo

별로예요: 청결 상태, 객실의 편안함
Hotel comodo
Hotel lejos del centro pero para estar una noche alcanza...
답변 제공: General Manager 님, 2017년 2월 18일
Buenas Noches Estimado Rodolfo, gracias por su comentario sobre su experiencia en nuestro hotel. Acerca de nuestra ubicación, no estamos tan lejos del centro pero para usted debió serlo. Lo sentimos por ello. Gracias.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Panamericano hotel
Bad, don't stay there not worth the price. Bad location, didn't go out at night, trying to rate, but this survey won't let me
답변 제공: Comentario de la dirección del hotel 님, 2017년 2월 18일
Dear, thank your for your comment about your experience en our hotel. About rate, I think is Ok because in other hotels the rate is more higher than us. But it wasn't for you. Sorry for that. On the other hand, you can go out in the night, if you want. Other guest do it. I don't know what happen with that. The location is not too bad for that. We apologize for your bad experience. Thank your for your visit.

6/10 - 괜찮아요

mario

좋아요: 청결 상태
buena atencion
un hotel comodo
답변 제공: General Manager 님, 2017년 2월 7일
Estimado Mario, muchas gracias por su comentario sobre el hotel. Siempre tenemos en cuenta las valoraciones de nuestros clientes. Esperamos tenerlo de vuelta por aquí. Gracias.

8/10 - 좋아요

James

좋아요: 청결 상태
별로예요: 객실의 편안함
Loud loud loud. The hotel staff does not consider reducing noise for comfort. You hear them talking all night and banging things around.
답변 제공: General Manager 님, 2017년 1월 13일
Dear James, thank you for your comment about our hotel. We apologize about noise. You would have told us about the noise from the hallways so we could give you a solution immediately. We care about our costumers. Again, we apologize about your bad experience. Thank you.

10/10 - 훌륭해요

ruben 님, argentina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lindo hotel , queda todo cerca...
cada vez que voy a peru me instalo en el hotel panamericano...
답변 제공: Comentario de la dirección del hotel 님, 2016년 12월 27일
Estimado Ruben, muchas gracias por su comentario y la valoración que nos da. Esperamos tenerlo pronto por aquí. Gracias.

4/10 - 별로예요

ghislain 님, lima

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hôtel mal entretenue
a notre arrivée ils nous ont donnés une chambre malpropre. Cette chambre était la plus près de la réception et j'avais l'impression que le personnel utilisait la toilette pour leur propre besoin lorsque celle-ci n'était pas loué. On nous a changé de chambre suite à ma demande, celle-ci était un peu mieux. Il y avait des cheveux dans les draps et le plancher était collant. Le personnel faisait le minimum pour le service.
답변 제공: Comentario de la dirección del hotel 님, 2016년 12월 10일
Cher Ghislain .... je vous remercie beaucoup pour son évaluation et l'examen de notre hôtel. Nous sommes désolés que vous aviez cette mauvaise expérience dans notre hôtel, nous suivons sur elle pour une meilleure puissance de notre service. Nous espérons vous revoir ici pour fournir de meilleurs soins. Excuses à tous. Merci.

4/10 - 별로예요

jose

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced hotel near Central Lima
It is not in a very safe neighborhood, particularly at night. The lady at the small hotel store was particularly helpful. I think this place is overpriced.
답변 제공: General Manager 님, 2016년 12월 1일
Dear ... Thank you for your assessment and opinions about our hotel because they are going to help us to improve our service and experience for the guests. We are surprise about the location because we have a good comments about that. About the price is Ok because we are a hotel of two stars. We hope to see you back in our hotel. Best Regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 21일
Estimado (a) muchas gracias por su puntuación sobre nuestro hotel. Esperamos tenerlo (a) de vuelta. Gracias.

8/10 - 좋아요

Milagros

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comodo
bien
답변 제공: General Manager 님, 2016년 10월 16일
Estimado, le saludo cordialmente agradeciéndole por su preferencia al Hotel Panamericano y por su comentario. Esperamos tenerlo de vuelta por el hotel. Gracias.

6/10 - 괜찮아요

Mauricio 님, Buenos Aires

좋아요: 청결 상태, 직원 및 서비스
Hotel cerca del centro
Buenos lugares para comer cerca y a unos minutos de Miraflores
답변 제공: Comentario de la dirección del hotel 님, 2016년 9월 13일
Estimado Mauricio, le saludo cordialmente y a la vez agradecerle por su estadía en nuestro hotel y por los comentarios que nos motivan a seguir mejorando cada día para un buena experiencia a nuestros clientes. Esperamos tenerlo de vuelta por nuestro país. me despido hasta una próxima visita. Gracias.

6/10 - 괜찮아요

실제 이용하신 고객

Decent location, decent accomodations, decent stay
Never having been to Lima, I was kind of shooting in the dark about this reservation. We opted to use the hotel shuttle service to be picked up at the airport US25. Right away the driver made me very nervous, he didn't speak to us at all and seemed very strange. He kept scratching and moving around, he was just very off. I could tell he was making me and all of my friends nervous, being picked up and taken to the Central District at midnight. He also took a very strange route, but we did eventually get there. Much more $$ than just taking a cab for 50 soles (versus like 82), so you be the judge. Check in was easy and fine. We had 4 people in one room, so it's kind of like a dorm/hostal. It's cheap tho, so what I expected. Extra blankets in the room which were appreciated. The rooms do not have a lot of insulation, so it's noisy. Use ear plugs. The water does get very hot for shower and water pressure is nice. No shampoo or body wash. Wifi was VERY spotty and for a lot of the stay we had to go into the hallway or lobby to get on another network. Annoying. Confusing breakfast - had to go downstairs and order at the little store and then eat in the cafe - they tried to make me pay until I reminded them it was included with what I paid. The lady called the front desk to confirm that I wasn't lying. And then we had to sort out that we had 4 people, so 4 free breakfasts. Otherwise nice staff. They messed up our 1am taxi reservation to get back to airport.
답변 제공: Duber Carrasco 님, 2016년 9월 10일
Thank you so much for sharing your opinion on Expedia for the rest of the community! We always learn and try to improve thanks to your reviews. As you said, we have different advantages like our location, nice staff and economic price. Regarding the hotel shuttle service and the charge of the breakfast that is included, we have just talked with our staff in order to pay more attention to details of all our guests. We really hope that in future you can have a second stay with us so you can see all the improvements in our service. Yours sincerely

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great value
The rooms we'd nothing special, but the staff was awesome- accommodating and spoke English. Easy walk to a lot of sights in Lima.
답변 제공: Comentario de la dirección del hotel 님, 2016년 9월 7일
Dear Orbitz, thank you for your opinion because it help us to improve our service. We hope to visit us again. Best regards.

6/10 - 괜찮아요

nadia 님, lima

좋아요: 청결 상태
별로예요: 직원 및 서비스
Donne sur un parking qui fait du bruit toute la nu
Bof montant ne correspond pas à ce qui était affiché sur le site à quelques euros près. On ne se comprenait pas..
답변 제공: Duber Carrasco 님, 2016년 8월 22일
Dear Nadia Thank you for your assessment because it help us to improve our service. Although you are referring that the price of your stay was not correct, let me tell you that the price was proper all the time. We just charge the price of the stay without commissions and recharges.

6/10 - 괜찮아요

V.I. 님, Canada

좋아요: 직원 및 서비스
Close to the park
The Hotel is very close to Parque de la Reserva. Many restaurants near the hotel. The staff are very friendly. Their airport transportation was excellent.
답변 제공: Comentario de la dirección del hotel 님, 2016년 7월 24일
Dear V.I , thank you for your assessment and opinions about our hotel because they are going to help us to improve our service and experience for the guests. We hope to see you back in our hotel. Best Regards.

8/10 - 좋아요

Silvio 님, Neiva, Huila ( Colombia )

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bien.
답변 제공: Duber Carrasco 님, 2016년 7월 23일
Sr. Silvio, le saludo cordialmente y a la vez agradecerle por su estadía en nuestro hotel y por los buenos comentarios que nos motivan a seguir mejorando cada día. Esperamos tenerlo de vuelta por nuestro país. me despido hasta una próxima visita. Gracias

6/10 - 괜찮아요

Joanne 님, Texas

좋아요: 청결 상태, 직원 및 서비스
Cheap but sufficient
The hotel was old and basic, but I believe we got what we paid for. Very close to Parque DeLa Reserva fountains, and within half hour walk of downtown. The check-in staff spoke very little English (and me, very little Spanish), but the Driver and the Everyman were brilliant. Breakfast was standard fair. There was no heating in the room but we were offered alpaca blankets. Shower was pretty much useless, either cold or no pressure whatsoever.
답변 제공: Duber Carrasco 님, 2016년 7월 20일
Dear Joanne Thank you for sharing your opinion on Expedia in order to help us to improve our service. As you say, Hotel Panamericano is a low-cost hotel for families, tourists and tradesmen that want to stay in the city center and go sightseeing in Lima, especially due to our good location. We are aware that in certain moment, one of our staff could have spoken a little bit of English, but in the whole, we are speaking English with upper-intermediate level. Eventually, I'd like to say that we are going to review our processes with the idea to improve it. Best regards

2/10 - 너무 별로예요

R

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely worst stay of my life
Stayed for a night, staff didn't seem to know about our stay and took ages trying to find our booking and had to wait for a room. Room was freezing and mouldy, shower was terrible. Building work was going on for a few hours whilst trying to nap and outside noise so loud as window couldn't be shut but worst of all was our wake up call. At 1am a woman banged on our door because she thought our shower was on which it wasn't. If she had half a brain she would have listen outside our door before being so rude. She wouldn't stop shouting at us to answer the door then stormed in then walked out without saying sorry after finding out we weren't the right room that she was after. She was by far the rudest staff member and the most unprofessional person I've ever come across. Worst experience we've had.
답변 제공: Duber Carrasco 님, 2016년 7월 7일
First of all, I would like to thank you for your assessment and opinions because it's going to improve our service. Secondly, I agree with you up to a point, especially with the unusual noise that might have happened in your stay. But If you had told us this problem that day, we would have solved this one, due to your stay is the most important for us. Even we could have changed your room to another quieter room because we have over 100 rooms. On the other hand, we totally disagree with your opinion about our staff behaviour because they are frecuently monitored in order to assist you in providing the best accommodation service. I'd like to say that we have not got similar opinions about this one so far. Finally, we hope that you will be able to give us other chance and therefore, you could change tu opinion about our service. Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
Det var et okay hotel rent men de forstod ikke engelsk, og kvarteret som det lå i var rat trist.
답변 제공: Duber Carrasco 님, 2016년 7월 7일
Thank you for your assessment and opinions about our hotel because they are going to help us to improve. Regarding the language, our staff is bilingual and indeed, we haven’t got similar opinion since last year. Anyway, we are reviewing our processes at the moment with the idea of assisting in providing the best service of accommodation. Sincerely yours

8/10 - 좋아요

leon 님, NH

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fine for short stay
It Was ok. Most guests are local businessmen. Breakfast simple.
답변 제공: Duber Carrasco 님, 2016년 6월 30일
Dear Leon, Thank you for your preference at the Panamericano Hotel. We try to solution the breakfast.

6/10 - 괜찮아요

Luna 님, Japan

좋아요: 직원 및 서비스
Not good, not bad.
When we arrived at the hotel, WiFi can not be connected, but after 3 hours, connecting successful. People in the hotel are very kind. Breakfast is not so good for us.
답변 제공: Comentario de la dirección del hotel 님, 2016년 6월 30일
Thanks you for you preference to the Panamericano Hotel's also thanks for your opinions. We try to solution the connecting of Wifi.

8/10 - 좋아요

CESAR L 님, MEXICO DF

좋아요: 객실의 편안함
SI VOLVERIA A IR
EL ESTAR CÉNTRICO NOS AYUDO MUCHO A DESPLAZARNOS.
답변 제공: Duber Carrasco 님, 2016년 6월 20일
Sr. Cesar, le saludo cordialmente, a la vez agradecerle por su estadía en nuestro hotel y por los buenos comentarios que nos motivan a seguir mejorando cada día para brindarles un mejor servicio. Esperamos tenerlo de vuelta por nuestro país. me despido hasta una próxima visita. Gracias

6/10 - 괜찮아요

Dynia 님, CodtaRica

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Dfk costa Rica
Bien es céntrico lo único es que la señal de wiki muy debil
답변 제공: Duber Carrasco 님, 2016년 7월 16일
Estimada Dynia le saludo cordialmente agradeciendole por su preferencia al Hotel Panamericano, gracias por su comentario ya estamos tomando medidas para mejorar la señal del wiffi att: Joselyn Castillo

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel con ubicación genial centro lima
Soy Alejandro de Costa Rica tuve la dicha de quedarme en este hotel para ir de paso A desierto de ica y cuzco.la atención fue increíble servicio taxi al aeropuerto y donde quisieras ir su gente y el dueño don douglas son unas excelentes personas queda a 600 más del parque circuito de agua cerca de lugares donde venden el original ceviche peruano y por supuesto se puede ir a plaza armas además queda más cerca el aeropuerto que por ejemplo Miraflores el precio es muy cómodo..A todos los latinos los invito a que visiten este hotel y verán que no se van a repentir
Buen ceviche en lima
Entrada parque las aguas
Miren
Decoracion en parque
답변 제공: Ramón A. 님, 2016년 4월 17일
Sr. Alejandro, le saludo cordialmente, a la vez agradecerle por su estadía en nuestro hotel y por los buenos comentarios que nos motivan a seguir mejorando cada día para brindarles un mejor servicio. Esperamos tenerlo de vuelta por nuestro país. me despido hasta una próxima visita. Gracias

8/10 - 좋아요

Veronica 님, Costa Rica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El personal es muy atento y servicial siempre te están ayudando pero la habitación si era un poco incómodo el baño pequeño el ventilador no giraba pocos enchufes
답변 제공: Duber Carrasco 님, 2016년 5월 21일
Estimada Verónica. Gracias por su valoración. Nuestro personal siempre está a disposición de nuestros clientes. Respecto a la habitación tenemos algunas con el baño más grande y otras no tan grande, por lo que se le puede cambiar. Y el ventilador ya esta solucionado. Le deseamos un buen viaje Atentamente Duber Carrasco Hotel Panamericano

8/10 - 좋아요

Douglas 님, Spain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Economic price and good hotel
I liked this hotel because of the location, economic price and the kindness of staff. I stayed with my partner and if you ask about different tourist places in Lima they can help you. Only piece of advice, if you want to take the shuttle service you should try to do it in advance unless you aren´t in a hurry.
답변 제공: Josie Castillo 님, 2016년 5월 11일
Thanks you for you preference to Hotel Panamericano also thanks for your opinions. We try to solution the shuttle service.