실내 수영장

컴포트 인 파인그로브 여행 후기

2.5 out of 5
컴포트 인 파인그로브
433 Suedberg Road, Pine Grove, PA

이용 후기

6.6
평점 10 - 훌륭해요. 443개 이용 후기 중 88개" "
평점 8 - 좋아요. 443개 이용 후기 중 122개" "
평점 6 - 괜찮아요. 443개 이용 후기 중 90개" "
평점 4 - 별로예요. 443개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 443개 이용 후기 중 61개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Alex

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Common area restroom are extremely dirty
2024년 4월에 6박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Alex,We appreciate your feedback and sincerely apologize for the condition of our common area restrooms during your stay. We understand the importance of cleanliness and we're addressing your concerns with our housekeeping team to ensure a better experience in the future. Thank you for bringing this to our attention, and we hope for another opportunity to exceed your expectations.Warm regards,Hotel Management

2/10 - 너무 별로예요

gwen

We realized 48 hours before our reservation that we had to change it to one day earlier due to weather issues. NO CHANGE! NO REFUND Will not use again
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello gwen,We apologize for any inconvenience you experienced regarding your reservation change request. Guest services policies are in place to ensure fair treatment for all guests. If you have any concerns, please contact our management directly for further assistance. Thank you for sharing your feedback with us.

8/10 - 좋아요

elias

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good enough for me for the price. Better than i expected.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello elias,We are pleased to hear that you found value in your stay with us. We strive to exceed our guests' expectations and are delighted that we met yours. Thank you for choosing our hotel.

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fresh, friendly but blood on the coverlet
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Denise, We appreciate your feedback and are glad you found our hotel fresh and friendly. Please rest assured that your comments have been shared with the team for their awareness. Your input helps us improve our services for all guests' comfort and satisfaction. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Sharlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always enjoy staying here
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Sharlene,We're thrilled to hear that you consistently enjoy your stays with us. Your positive feedback is truly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

8/10 - 좋아요

W.S.

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello W.S., Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spent just a little more on room than we wanted to, got nicer room and better breakfast as a result
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Dave,We're delighted to hear that you enjoyed an upgraded room and breakfast during your stay with us. Our goal is to provide our guests with exceptional value for their experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 10일
Dear John,Thank you for taking the time to rate your experience with a perfect 10/10! We're delighted to hear that you had an excellent stay. Your feedback is valuable, and we look forward to hosting you again for another outstanding experience.Warm regards,Hotel Management

2/10 - 너무 별로예요

Gene ann

연인과의 여행
별로예요: 편의 시설/서비스
This place is a disgrace. I booked this place because it was close to where needed to be. I have stayed at many Comfort Inn. They were always clean and accommodating. This place is dirty. The water is rusty and undrinkable. The carpet was dirty and not vacuumed. The elevators dirty. The chair in our room only had three 3 legs. You could not sit on it. I asked for clean lines. I did not get any wash cloths. I asked a house cleaner and was told to go to the desk. The man at the desk gave me 2 hand towels and told me they did not have any. I never say a housekeeper in our room. They did nothing. I had to ask to have the trash taken out. Breakfast was bad. There was not much there and the sausage and French toast tasted old. I did not check the reviews first as I thought it was a comfort Inn that’s is nice. You should not advertise this place. It will give you a bad name. We left a day early. If we could have left even earlier we would have but my sister is in the hospital very sick
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Gene ann, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to uphold the high standards of cleanliness and service that Comfort Inn is known for, and we regret that we fell short in this instance. We appreciate your specific concerns regarding the water, carpet, elevators, chair, linens, and breakfast, and we will address these issues with our team. We value your input and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.

6/10 - 괜찮아요

Dilip

가족 여행
its ok to stay
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Dilip, Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found your stay to be satisfactory. We strive to provide an enjoyable experience for all our guests. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Late Dec Stay
I had an enjoyable stay at Comfort Inn in Pine Grove. The staff was friendly and helpful. My room was clean and comfortable. The Breakfast was good warm food, with a variety to satisfy anyone. I would stay here again.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Kathy,Thank you for choosing Comfort Inn in Pine Grove for your recent stay! We're thrilled to hear that our friendly and helpful staff, along with our clean and comfortable rooms, made for an enjoyable experience. It's great to know that you were satisfied with our delicious breakfast options as well. We appreciate your kind words and look forward to welcoming you back in the future!

4/10 - 별로예요

Maureen

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Dear Maureen,Thank you for taking the time to share your feedback with us. We value your input, and we're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate any additional details you can provide to help us address and improve upon the areas of concern.Warm regards,Hotel Management

4/10 - 별로예요

Linda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
poor Housekeeping , no hot water in shower, they gave us another room, same problem.Tub surround and shower were filthy, light fixtures filled with bugs.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Linda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Guy

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 4일
Dear Guy,Thank you for choosing to stay with us and for taking the time to provide your rating. We're delighted to see you had a positive experience during your visit. We look forward to welcoming you back for another great stay.Best regards,Hotel Management

8/10 - 좋아요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good spot to spend a night. Inexpensive and comfortable
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Shannon,We are delighted to hear that you found our hotel to be a good spot to spend the night. Our priority is to offer our guests affordable and comfortable accommodations. Thank you for your positive feedback!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not Great.
It wasnt great. The lobby is nice and certain parts of the premises seem newly refurbished however cheaply. The beds are comfy and water pressure is good. But.. pain is peeling off walls. Mold and rust in the showers, dirty feel all over. Cleaned fine but very old and maybe not well maintained. The walls are so thin. Woke up to very loud music from another room at 6am. The pool is... gross. It needs to be repainted and i just didnt want to even put my hand in it. Breakfast was ok, not great but ok. It was fine for the cheap price, but i probably wouldn't stay there again.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Dear Guest, Thank you for sharing your feedback with us. We appreciate your compliments regarding the comfortable beds and good water pressure. While we take note of your comments about the peeling paint and maintenance concerns, we do ensure regular cleaning of the premises. We regret any inconvenience caused by the noise disturbance and will address the issue with our team. Regarding the pool, we apologize if it did not meet your expectations, and we will evaluate the condition for improvements. Your comments about breakfast will be shared with our culinary team for further enhancement. We appreciate your stay and hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

David

가족 여행
별로예요: 숙박 시설 상태 및 시설
Ice maker was broken. Heat/ AC didn’t work properly. Electrical outlet by bathroom lavatory didn’t work. Very poor workmanship of caulking in bathroom. Carpet worn significantly in hallway.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello David,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced during your stay, and we appreciate you bringing these issues to our attention. Our team will investigate and address these concerns accordingly. We strive to ensure a comfortable stay for all our guests and regret any inconvenience caused.

2/10 - 너무 별로예요

Jessica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a place to sleep when your had a long day driving. The pool area is cold and dingy and in desperate need of updates. Huge creepy crawlers in that area. The towels in the rooms are downright shabby, and the breakfast is lacking.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Jessica, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. We are constantly working to improve our facilities and appreciate your input. We will address your concerns with our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun get away
It’s was very nice. Very pet friendly. What really liked was that had an area for dogs with poop bags and other things to clean up after your dog. I was that more hotels had a setup like this.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Michele,Thank you for your kind words about our pet-friendly hotel. We're glad to hear that you found our designated dog area convenient with the provided clean-up supplies. We appreciate your feedback and hope to welcome you and your furry friend back in the future.

6/10 - 괜찮아요

Samir

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Samir,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 - 괜찮아요

jacques 님, quebec

가족 여행
Vieux motel désuet qui a besoin d’amour.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello jacques,Nous apprécions votre commentaire sur notre motel historique. Nous sommes toujours en train de travailler pour améliorer nos installations afin de les rendre plus modernes et confortables pour nos clients. Votre opinion compte et nous en tiendrons compte dans nos futurs projets de rénovation. Nous espérons toutefois que vous avez pu profiter de l'histoire et du charme de notre établissement.

10/10 - 훌륭해요

Francine

좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Francine,Thank you for leaving a rating for our hotel! We greatly value your feedback and strive to provide exceptional experiences to all our guests. We hope to have the opportunity to welcome you back in the future for an even finer experience.

4/10 - 별로예요

Catherine

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Catherine,Thank you for taking the time to leave a rating of your recent stay with us. We appreciate it and apologize for any inconvenience you may have encountered. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience.

8/10 - 좋아요

Stephanie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Stephanie,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are delighted to hear that you enjoyed your time with us. If there's anything else we can assist you with in the future, please do not hesitate to reach out to our management team directly.

8/10 - 좋아요

Zafar

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms were clean and quiet.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Zafar,Thank you for sharing your feedback with us! We're thrilled to hear that you found our rooms to be clean and quiet during your stay. We strive to provide a peaceful and comfortable environment for all our guests. If you have any future travel plans, we would be delighted to welcome you back for another excellent experience.

8/10 - 좋아요

Carol 님, Clay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean. Breakfast was good. Staff was helpful when we had a TV that didn't work. We switched rooms. Only problem was that the running water in the room smelled rusty and there was a musty smell in the room, but otherwise clean
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Carol,Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that our clean property, good breakfast, and helpful staff made for a pleasant experience. We apologize for the inconvenience you experienced with the running water and the musty smell in the room. We appreciate your feedback and will address these concerns to ensure a better stay for our future guests.

4/10 - 별로예요

Brian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hopefully, NEVER AGAIN!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Brian,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments as they help us improve our services.

10/10 - 훌륭해요

Letzaida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Letzaida,Thank you for sharing your exceptional experience with us! We're thrilled to hear that you had such a wonderful stay at our hotel. Your kind words are truly appreciated and we hope to have the pleasure of welcoming you back again soon for another incredible stay. Thank you for choosing our hotel for your visit.

8/10 - 좋아요

Merritt

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff could be friendlier
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Merritt,Thank you for sharing your feedback about our staff. We strive to provide the best service possible and we apologize if your experience fell short of your expectations. We will address your comments with our team to ensure that our friendly and welcoming atmosphere is consistently maintained. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay with us again.

4/10 - 별로예요

Stephen

연인과의 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
The room was not bad, very firm beds and carpets worn and fraying. Toilet was lower than most with no grab bars, making it difficult for seniors to get up.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Stephen,Thank you for your feedback. We apologize for any inconvenience caused. We appreciate your comments and will pass them along to our team for further consideration.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Dear Guest,Thank you for your positive rating! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back again soon.

2/10 - 너무 별로예요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Black Mold. Reported it to management. Did not seem concerned. Will not stay there again.
Black mold in bathroom.
More Black Mold.
Black Mold.
Black Mold.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello James, We apologize for any inconvenience caused. We take all guest concerns seriously and will address this issue immediately.

2/10 - 너무 별로예요

MIRA

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its not great property Dirty - no ice machine the room is absolute dirty... The Sheets are smelly. The doorkey nob is broken. I had to leave the property after I stayed for 4 hrs to rest after 12 HOURS drive.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello MIRA,I apologize for the inconvenience caused during your stay. We take cleanliness and maintenance seriously and will address these issues immediately. Thank you for bringing them to our attention.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mediocre maybe
Dirty towels behind bathroom door, mildew on bathroom ceiling, broken faucet, food crumbs on carpet, slow drains, nonworking charger port. Helpful staff, decent breakfast. Desk manager very helpful.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Dear Guest,We apologize for the inconvenience caused during your stay. Our team will address the cleanliness and maintenance issues immediately. We appreciate your kind words about our helpful staff, decent breakfast, and the assistance provided by our desk manager.

2/10 - 너무 별로예요

Jaderson

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Jaderson, We apologize for any dissatisfaction. Please provide more details about your experience so we can address your concerns.

10/10 - 훌륭해요

Susan

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Susan,Thank you for taking the time to leave us a review! We're thrilled to hear that you had a fantastic experience during your stay with us. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

2/10 - 너무 별로예요

Dhruvkumar Shaileshbhai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst place
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Dhruvkumar Shaileshbhai, We apologize for any inconvenience. Please provide more details so we can assist you further.

4/10 - 별로예요

Keith

별로예요: 숙박 시설 상태 및 시설
Room smelled like urine
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Keith ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

J

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zero rating for cleanliness. Very Dirty.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello J,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 - 너무 별로예요

Frank

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is probably the worst motel ever. Carpets were very used and needed replacement. The smoke detector consisted of two wires coming out of the ceiling with no detector. The shower drained so poorly, I had water above my ankles before I finished and the sink took about 30 minutes to drain 2 inches of water. We wanted fresh towels on the second day and were told we would have to pay extra for daily housekeeping. Stay away!
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Frank, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

cicely

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was dirty. Room was dirty and no clean bed sheets, bathroom was dirty. I need a refund.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello cicely ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Lisa,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Matthew

Blood all over bedding , over all really dirty. left without staying .
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Matthew,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Richard ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Robert

연인과의 여행
Hard to fine...Lumpy bed...Breakfast was not what we are use too...Had to drive down the road to find someplace to eat besides Mcdonald's...Will not use again...
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Robert, We appreciate the comments, especially with regards to your opinion of our bed as well as our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

Jon

가족 여행
In good condition. One of the rooms had somewhat of a smell to it. Workers at front desk were ok but not great.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Jon,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our front desk. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 - 너무 별로예요

Thomas

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Thomas,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Lawrence Christopher

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff answered questions quickly and helped where possible. The bed was fine. The sink and tub have had a long life and really need to be replaced. The carpeting in the common areas looked like it hadn’t been vacuumed in months, the room’s carpet was particularly bad.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Lawrence Christopher,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and also our bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 - 별로예요

kim

별로예요: 숙박 시설 상태 및 시설
We stayed there for one night. Overall is too bad, the toilet was not working. Breakfast was very limited.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello kim,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast and your comments about our toilet. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Dennis,It was our privilege to earn your business and we hope to host you again on your next trip.