룸, 킹사이즈침대 1개 | 객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

더블트리 바이 힐튼 애틀랜타 에어포트 여행 후기

4 out of 5
더블트리 바이 힐튼 애틀랜타 에어포트
3400 Norman Berry Drive, Atlanta, GA

이용 후기

6.8
평점 10 - 훌륭해요. 1010개 이용 후기 중 319개" "
평점 8 - 좋아요. 1010개 이용 후기 중 201개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 154개" "
평점 4 - 별로예요. 1010개 이용 후기 중 172개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 164개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

SOOBUM

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

HM LEE 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and convenient who use Atlanta airport.
Very satisfactory stay I had.
2017년 12월에 1박 숙박함
답변 제공: Tanika B 님, 2018년 1월 25일
We are very happy we were able to meet your expectations during your visit to the Doubletree by Hilton Atlanta Airport. Thank you for sharing

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Regret to say.
AC (heater) does not work. Almost couldn't sleep.

2/10 - 너무 별로예요

SALEMA

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Jonathan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower door broken Sink broken. Some weird gym equipment in the room.. really ? Also no one answers the hotel phone number no matter When you call. Because of the price I knew not to have great expectations.. but come on.. I called maybe 15 times and no one responded to the phone numebr
2024년 3월에 1박 숙박함

4/10 - 별로예요

Dennis

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Elevators were in terrible repair. Elevator 2 rumbled and was full of Ghosts of Former guests. The other Elevator one would take you to the 7th floor and leave you to walk down the stairs to the 4th floor . Upon entrance to the elevator on the 4th floor as you set it go to the lower floors it would travel to the 5th floor before taking you to the ground floor.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

bradford

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Stains on carpet. Broken tile in elevator. Bathroom door handle had paint on the chrome. Shower/tub had loose soap chrome holder. Surprised and disappointed by this DoubleTree by Hilton.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

karina

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds
2024년 3월에 3박 숙박함
답변 제공: Ltaylor 님, 2024년 3월 19일
Thank you for your feedback. We look forward to seeing you in the future.

4/10 - 별로예요

Kimberly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Had no hot water at night and in morning. Door handles in room closet falling off. Could hear jets most of the night.
2024년 2월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 3월 7일
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 - 괜찮아요

Jinchao

출장 여행
별로예요: 숙박 시설 상태 및 시설
The worst doubletree I ever had
2024년 2월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 3월 7일
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Yennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
First 15 mins in my room the alarm system goes off for 45 mins. (Someone stated that they were testing it) but I believe they should have announced first that they were going to do a false alarm fire drill instead of after the fact. Second, I’m approached by the front desk assistant, who had mentioned that they had a key lockdown, so she(he) had to reactivate the key. Later finding out that the first Rep didn’t assigned my key to the correct reservation. Stayed at the front desk for about 30-45 mins trying to figure out what happened. Honestly worst experience. They have people working that have no type of common sense and lack professionalism.
2024년 2월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 22일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

4/10 - 별로예요

Nichole

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only 1 elevator working, it started and stopped on random floors while trying to get to your floor. Very slow as well. The hotel was dirty.
2024년 2월에 3박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 22일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

6/10 - 괜찮아요

Family

가족 여행
The staff was not super helpful. The elevator was very slow and unstable. The lobby had a party happening one night and was very loud so not usable by other guests. The hot water didn't last long in the shower. The area did not have many restaurant options. It was very convenient to the airport
2024년 2월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 19일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

2/10 - 너무 별로예요

sandra l

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water. Bathroom so bad. The service was terrible 😞.
2024년 2월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 19일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 - 괜찮아요

ROSE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We called twice for someone to look at commode because it wasn’t flushing properly. No one ever showed up. Also charged me 20.00 at check out for parking!! I wasn’t aware of a parking fee.
2024년 2월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 19일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

megan

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had cold water in my room to shower and employees were not very nice.
2024년 2월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 14일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Kyana

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the outside of the property, it looked clean and well-maintained. However, the elevator on the property didn't work well. It wasn't working properly. If I tried to go to the main floor from my fourth floor, it would take me to the fifth and then to the main floor. Only one elevator was working. There was an updated inspection card for the elevator however, it conflicted with the issues I was having with the elevator as well as other guests. Lastly, no one cleaned our rooms during our entire stay. No housekeeping until the last day. We asked for housekeeping but we were denied. They just gave us the sheets and left the room. I did not enjoy my stay here and I wish it was better.
2024년 1월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 2일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 - 좋아요

Jim

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Juan

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Paula

2024년 1월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 1일
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

Ronnie

2024년 1월에 2박 숙박함

4/10 - 별로예요

Alicia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I had was dirty, light weren’t working and there was no hot water in the bathroom.
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 1일
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my worst experience for a Double Tree ever and these are my favorite chains of hotels. The elevator was so janky that it almost closed on us several times during our trips. The bathroom had grime on the floor and walls and the shower head has need of replacing. The water did not get over a specific heat and so the showers were close to cold. I expected far better living arrangements considering Atlanta is one of the largest traveled through airports in the country so why not have the best accommodations. I’ll never stay here again. I GUESS at least the staff seemed nice.
2024년 1월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 1일
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Jaclyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Advertising food options at hotel that never opened elevator was very sketchy only one worked took forever randomly went to a different floor had to pay extra to park
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 1일
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

Victor

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Denet

좋아요: 직원 및 서비스
The front desk staff were very nice, helpful, and courteous. However, the property is not well maintained. The bathroom cabinet loked antique and unkept. The one elevator that worked looked dirty; an empty beer bottle and a wripped menu were left in the elevator for half a day. The hotel entrance is very univiting. I have stayed in several double trees, this particular one dishonor them all.
2024년 1월에 3박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 23일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

Charles

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 22일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

ophelia 님, Houston

2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 12일
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Jessica Michelle

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 19일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Ayanna

2024년 1월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 12일
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

Raymond

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very friendly and knowledgeable front desk staff. The property itself is not reflective of the photographs on the website. There were what appears to be mold/mildew stains in various parts of the room, 1 elevator available and its in dire need of repair, and definitely not what a Diamond or Gold member would expect from a Hilton property in ATL.
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Drew

2024년 1월에 3박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 17일
I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Stephanie

별로예요: 숙박 시설 상태 및 시설
The staff was cooperative however checked in on Friday didn’t receive no type of room service from housekeepers no wash cloths were available the elevator felt unsafe it overall the staff was understanding
2024년 1월에 3박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 17일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Christopher

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst double tree I ever stayed in only one elevator work didn’t get clean rags to take a shower I ask 3 time for some clean towels and rags never received them the water really didn’t get hot the staff couldn’t help with any of our needs ever time we ask for something they didn’t have it or couldn’t do it like I said this was the worst double tree I ever stayed in I want ever stay at the location again
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 15일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

Tania

2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 15일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 - 훌륭해요

Sheila 님, Scottsdale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient airport shuttle service. Front desk staff was welcoming and very accommodating. We arrived off of a very early (red-eye) flight and they got us into a room as quickly as they could and made us feel welcome in the lobby area until then.
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 12일
Thank you for taking the time to share your feedback

6/10 - 괜찮아요

Alexandra Nathalie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cet hotel est très vieux, manque d'entretien, les moquettes sales et déchirées. La douche avec de la rouille et des joints moisis, l'eau chaude est juste tiède. Annoncé comme un 4 étoiles, n'en vaux pas deux. Néanmoins, la chambre et spacieuse, le lit propre, et correctement comfortable.
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 12일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Ciara

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in headed to my room, & upon inspecting the room noticed a lacrosse ball sized hole in the ceiling in a corner of the room. The a.c. unit was also smashed but somehow, that did not prevent it from operating. I dropped my bags & headed out to manage my affairs. Upon returning to the establishment (beyond 1am) I decided to shower. The shower water was FREEZING cold. The nxt morning I made a complaint and was promised that the issue would be addressed immediately. I waited HOURS and no one came make the repair. So, I retn’ed to the front desk to once again complain. The young lady told me that she’d contact the chief engineer (to which she did) and that he’d received the work order and was in the basement adjusting the water temperature. I rtn’ed to my room to wait on the chief engineer so that he could confirm the temperature of the shower water. Upon checking, he noted that the shower water (which I had turned on and kept running) was indeed cold! He told me that he’d return with his tools to take the shower handles off so that he could make adjustments to the temperature lever inside of the handle. I left my room to finally get food and upon returning, I realized that He NEVER RETURNED. The repair was never completed. I returned to the front desk after realizing; hoping i could change my room. They were BOOKED. And now they’re refusing to compensate me for the inconvenience they’ve caused me after telling me that I would be compensnared. Absolutely ridiculous!
답변 제공: Ltaylor 님, 2024년 1월 12일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 - 별로예요

Charles

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room gets high marks for being clean. The reception staff was unhelpful and unfriendly, though. After being told a shuttle would be at the airport every 30 minutes to pick people up we waited nearly an hour for a DoubleTree van. We called twice to the hotel for assistance. Both times we were told someone would be there. It was late at night and very cold. Finally another shuttle driver felt sorry for us and took us to the hotel. When we got to the hotel we expressed our dissatisfaction. Our complaint was ignored and no apology given by the gentleman checking us in.
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 9일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 - 좋아요

WILFREDO TORRES

2024년 1월에 4박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 1일
Thank you for taking the time for sharing your experience about your recent stay at our hotel..

6/10 - 괜찮아요

YLENIA 님, torino

가족 여행
별로예요: 직원 및 서비스
Innanzi tutto pre arrivo è risultato impossibile ricevere istruzioni per la navetta dell'aeroporto. Quando arrivate ad Atlanta abbiamo chiamato non ci sono state fornite le indicazioni corrette. Arrivate abbiamo dovuto chiedere i biscotti ( simbolo dell'hotel). Personalae sempre scontroso e maleducato a tratti che ti urla dietro per 4 persone che facevano il check in. Hanno autorizzato un cambio di giorno senza penale, ma mi hanno trattenuto ugualmente il denaro. Per fortuna lo staff di Expedia sempre di livello, mi ha supportata per questa ultima problematica
2023년 12월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 2월 1일
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

stephanie

2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share feedback from your recent stay. I apologize we were not able to provide the service standard.

10/10 - 훌륭해요

sumant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Tsutomu

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
お湯が出ない。今は 1月で2℃。エアコンも暖かい空気はでずエラーが表示されたまま
2024년 1월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share feedback from your recent stay. I apologize we were not able to provide the service standard.

6/10 - 괜찮아요

Shequita

2023년 12월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share feedback from your recent stay. I apologize we were not able to provide the service standard.

4/10 - 별로예요

Bettye

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The desk clerk at check out was rude and hyper flamboyant. Did too much with attitude for something simple. Wow!
2023년 12월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share feedback from your recent stay. I apologize we were not able to provide the service standard.

4/10 - 별로예요

Kelvin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After checking in I let the man at the counter know that the hot water wasn’t working and fridge wasn’t working, Nothing was done! The next lady on the next shift did nothing either! The next morning I called again, nothing! The engineer arrived the next day at noon and instructed the worker at the desk to change me to another room. He checked the fridge and hot water and both worked. The only worker with customer service skills! I also had to find towels from another room because they only had one set per room and the cleaning staff didn’t have any clean! So sad that a place like this is in business in a prime location. It wasn’t busy time at all. Don’t stay here!!! Double Tree on 3400 Norman Berry drive by the airport!
2023년 12월에 2박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Crystal

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share feedback from your recent stay. I apologize we were not able to provide the service standard.

2/10 - 너무 별로예요

Jacqueline

출장 여행
별로예요: 청결 상태
Ugh…Keep scrolling
The check in wasn’t bad, the room appeared to be good but every surface was sticky. The bathroom floor was gross. There was no hot water and no one at the front desk to talk to to report any of this. The one great part of the stay was leaving this morning the gentleman who brought out the coffee and was just a nice and pleasant to chat with as you could ever hope for someone in customer service. I would not recommend this hotel and I will not return to this hotel.
2023년 12월에 1박 숙박함
답변 제공: Ltaylor 님, 2024년 1월 8일
Thank you for taking the time to share feedback from your recent stay. I apologize we were not able to provide the service standard.