Dear Glenney, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management

Dear DAVID, Thank you for taking the time to share about your stay. We appreciate you sharing your experience, as it helps us continue to improve as a team so we may better serve our guests. We will look into these concerns, and we appreciate you sharing this with us. Thank you for choosing us and allowing us to host your visit. We enjoyed having you here and look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Tyson, Thank you for staying with us during your recent visit to our area. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Adriana, We sincerely apologize for your unpleasant experience during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the presence of cockroaches. We take this matter seriously and will address it promptly to ensure a more comfortable environment for our guests in the future. Please consider giving us another opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management

Dear Lindy, We appreciate your kind words about our staff. However, we apologize for the inconvenience caused by the smoke smell and stained comforter. Your feedback is valuable, and we'll address these issues promptly to ensure a more pleasant experience for our guests. Additionally, we'll review our kitchen amenities to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped check the same if they had been informed. They are always available 24 x 7 to assist you. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,Hotel Management

Dear Sidney, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. We're thrilled to read that you've had positive experiences during your stay with us, and we appreciate your kind words about our friendly and helpful staff. It's lovely to know that you've found the atmosphere quiet and that the extended stay setup brings a comforting, homey feeling with the smell of home-cooked meals. Your feedback is genuinely appreciated, and we look forward to welcoming you back for more pleasant stays in the future. Sincerely,Hotel Management

Dear Donald, We appreciate your feedback and apologize for any inconvenience you experienced. Our team is committed to providing a comfortable environment, and we'll look into the concerns you raised. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Hotel Management

Dear A K Q M, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Victor, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your compliments are much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

Dear David, Thank you for being our guest. It is good to know you had a pleasant time with us. But it is disappointing that a few expectations were not met and you had a noisy neighbor. Our front desk team can help you handle such issues and improve your time. Further, we are sorry for the disappointment with the breakfast choices not meeting your taste and will share your remarks with the Brand Leaders to improve it. We look forward to your next stay with a better experience. Sincerely,Hotel Management

Dear Barbara, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Natalie, We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. We are sorry we did not meet all of your expectations, and we are grateful for feedback that helps us improve. Thank you for choosing us for your visit to the area and also for your valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management

Dear Julie, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Evelyn, Thank you for staying with us. Although we were thrilled to read that you loved your overall stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback and hope you will come back and see us the next time you are in the area.Sincerely,Hotel Management

Dear Manoj, Thank you for taking the time to share your review. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Julie, We love having guests return to stay with us. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. We will be sure to share your review with all of our associates. It was our pleasure serving you at Extended Stay America, and we look forward to your next visit. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Victor, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management