There was a little bit of an issue with our room due to traveling with our small (17lb) dog - apparently only SOME rooms are pet friendly (this is listed in very small fine print- and it is listed as "pet friendly" everywhere else online). Dwayne - the manager called us and fixed the issue - however, he was only able to get us an ADA room since everything else was booked up. We appreciate this very much, however, due to the room accessibility requirements, there was not a bathtub, just a walk-in shower, which is not easy when traveling with an infant and small child. The shower was old with cracks in the floor at the wall, and it got water ALL over the bathroom. We had to place towels in a barricade to prevent water from running into our room. The entire bathroom floor had water on it after showering. Other then this, the stay was great- room very comfortable, pool was clean and well maintained.