바(숙박 시설 내)

케닐워스 호텔, 콜카타 여행 후기

4 out of 5
케닐워스 호텔, 콜카타
1 & 2 Little Russel Street, Kolkata, West Bengal

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 232개 이용 후기 중 116개" "
평점 8 - 좋아요. 232개 이용 후기 중 80개" "
평점 6 - 괜찮아요. 232개 이용 후기 중 23개" "
평점 4 - 별로예요. 232개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 232개 이용 후기 중 7개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

CHANGYONG 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great~
It was great hotel for me.

8/10 - 좋아요

Soumik 님, Seattle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Rooms were fine. There was some noise in the morning due to construction nearby. Restaurant is great too.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Kaushik

Very restrictive policy on hotel early departures and it looks like this is totally on the whims of the manager. Will not stay here again.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Khandker

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Leena

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Liked the property but felt they charged extra for mattress even though the 2 rooms we booked had Queen size beds.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Saptarshi

2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Neehar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, beautiful hotel in the center of the city within walking distance from attractions, Bars, restaurants and street food. The staff were amazing from check-in thru check-out, kind, courteous and very helpful. There is a metro station within a 5 min walk as well. Would totally recommend this place!
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Håkan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함

8/10 - 좋아요

Chandana

좋아요: 청결 상태, 직원 및 서비스
Nice hotel, good service, good restaurant menu, very good in room dining. Location very central but construction noise around the hotel is very loud. Very good housekeeping.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Omer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing rooms and staff. Good breakfast including various Indian dishes.
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Dirk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay in central Kolkata
Great unassuming hotel in Kolkata center. Perhaps some of the best staff I have encountered in India. Top notch hotels in India often fall short on some measure (usually maintenance), but my room was perfectly maintained and everything actually worked! Loved the Christmas decorations and restaurant was great.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Puneet

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Manjima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was perfect and the property is very neat and clean … food was also very good !!! I will definitely stay here again
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Dushyant

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay. Good WiFi. Helpful staff. Came here for our US visa appointment. Both OFC & Consulate are at a walkable distance from the hotel.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Amar Nath

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel vary clean staff are very helpful and
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Syamantak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Snigda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is good
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Bandana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The older building I stayed in was superb. The staff were mostly excellent with a few glitches during dinner service.
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 3일
Dear Guest,Namaste!Thank you for taking the time to share your review with us. We are delighted to note that you had a excellent experience during your stay here with us.Thank you for highlighting our hotel and our people. Your comments about the quality of our services and our staff are greatly appreciated. However we have also taken note of your comment about the dinner service and apologise for the inconvenience caused. Please be assured that we have shared the matter with the upper management and briefed the respective teams for the same in order to enhance our services.We once again thank you for giving us the opportunity to serve you and hope that you will return soon, so that we may serve you with the best!With Warm Regards,- The Kenilworth Management

10/10 - 훌륭해요

Snigdha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 19일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,Ashok TannaGeneral Manager

10/10 - 훌륭해요

Ashish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Kulendran 님, Lugarno

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great and well-located hotel. The staff was always helpful, attentive, and courteous. It is close to major attractions. I would come back here again.
2023년 5월에 6박 숙박함

10/10 - 훌륭해요

Christopher Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were super-friendly and helpful. Would definitely consider staying here again.
2023년 5월에 1박 숙박함
답변 제공: Kenilworth Management 님, 2023년 5월 17일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service levels were extra ordinary. Each person from the security at the gate to reception to housekeeping and restaurant were very helpful. The food quality was as one would expect in Kolkata. Possibly one of the best. We ordered quite a lot of in-dining and were very satisfied. Central location makes it very convenient for tourists to walk over to some famous restaurants as well iconic building in kolkata
2023년 4월에 3박 숙박함
답변 제공: Kenilworth Management 님, 2023년 5월 17일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

KOHEI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
清潔で社員さんがいつも丁寧に声をかけてくれて心地よかった。
2023년 4월에 11박 숙박함
답변 제공: ケニルワース・マネジメント 님, 2023년 5월 17일
お客様ナマステ!ご希望の宿泊施設として当館をお選びいただき、また、最近のご訪問での貴重なご意見を共有するためにお時間を割いていただき、誠にありがとうございます。私たちとの思い出に残る経験ができたことを嬉しく思います。 お客様が楽しいひと時を過ごしているのを見ることは、私たちにとってとても励みになり、やる気を起こさせます。それ自体が、私たちがこれまでに費やしてきたすべての努力に対する最大の評価です。お客様の感謝は私たちの士気を高め、このレベルの満足度を得る原動力となります。 次のレベルへ。 あなたの素晴らしい励みとなるフィードバックをチーム全体と共有しました。私たちのチームは、数日中にご希望の目的地にまたお客様をお迎えできることを楽しみにしています。ありがとう、よろしく、

10/10 - 훌륭해요

Allen

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Kenilworth Management 님, 2023년 5월 17일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

Yoel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
Reasonably sized and clean rooms. Courteous staff who help with everything, including arranging taxi prices so that they don't cheat tourists. A very varied and delicious breakfast.
2023년 3월에 4박 숙박함
답변 제공: Kenilworth management 님, 2023년 5월 17일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First Class all the way
Without a question in my 30+ years and 70+ countries this was a perfect hotel in everyway. From the price to the location to the service to the food and everything else this was really a great place to stay
2023년 3월에 6박 숙박함
답변 제공: The Kenilworth Management 님, 2023년 3월 25일
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 - 훌륭해요

Manzoor 님, East Elmhurst

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quite. Enjoyed the breakfast
2023년 3월에 3박 숙박함
답변 제공: The Kenilworth Management 님, 2023년 3월 25일
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 - 훌륭해요

Krishnakumar 님, Penfield

2023년 3월에 4박 숙박함

10/10 - 훌륭해요

clive

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
perfect for kolkata
fantastic hotel - open air section of breakfast room/restaurant/bar is great. obliging staff and pleasant clean room
2023년 2월에 1박 숙박함
답변 제공: The Kenilworth Management 님, 2023년 3월 25일
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 - 훌륭해요

Rajendra 님, Plano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: The Kenilworth Management 님, 2023년 3월 25일
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 - 훌륭해요

Ram 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
답변 제공: Rodney Mendes 님, 2023년 1월 19일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

8/10 - 좋아요

parag

10/10 - 훌륭해요

Syed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe location. Friendly Staff
답변 제공: Rodney Mendes 님, 2023년 1월 19일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

Karan

2022년 12월에 1박 숙박함
답변 제공: Rodney Mendes 님, 2023년 1월 19일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
2022년 12월에 3박 숙박함
답변 제공: Rodney Mendes 님, 2023년 1월 19일
Dear GuestNamaste!At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Resort & Spa and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned.We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we take this opportunity to request you to not make it a life time experience.With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again!Thanks and Regards,

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience at Kenilworth..
Priyashree and her friend at the reception desk was very helpful and made our stay at the hotel a joyous experience. Kudos to both of them. Wish breakfast was included in the price, getting rides (taxi) was a bit difficult or the person who was helping us while we were checking out was not very helpful..... over all we are happy with our stay there. John R.
2022년 11월에 3박 숙박함
답변 제공: Rodney Mendes 님, 2023년 1월 19일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

Rajesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Rodney Mendes (General Manager) 님, 2022년 10월 7일
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - 훌륭해요

MASUHIRO

2022년 7월에 2박 숙박함
답변 제공: Kenilworth 님, 2022년 7월 18일
Dear Mr Masuhiro, Thank you for choosing to stay at the Kenilworth Hotel, Kolkata. We thank you for taking the time to provide us your valuable feedback. We are delighted to know that you had an exceptional stay experience with us. We value your patronage and look forward to welcome you back in the City of Joy. Best Regards, Kenilworth Management.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Stay at the hotel was comfortable and the staff were friendly. Good food options but a little too pricey. The only issue I encountered was on the last night when I asked for an airport drop. I paid for a third party car rental through the hotel (ORYX) for hotel pick up at 1.00 AM on July2 ( had extended my stay) and then to be dropped off at the airport.. The driver was either drunk or under the influence of some substance abuse. He was driving very slow on the road and even dozed off at one of the red lights. Was continuously feeding himself on some candy . Then he took the wrong exit and took the car to arrivals instead of departure area. Got lost in the arrivals and this whole drama lasted 15-20 minutes. I didn't make a fuss with him as I had an international flight to catch. Requesting the hotel management to thoroughly vet the drivers before letting them handle hotel guests - this is a safety issue. I have pictures of that rodeo if needed, The car tag # of the Suzuki model was WB11F 1703.
2022년 6월에 3박 숙박함
답변 제공: Kenilworth Management. 님, 2022년 7월 14일
Dear Guest, It was a pleasure to have you stay at the Kenilworth Hotel, Kolkata. Thank you for taking the time to review us. We sincerely apologies for the inconvenience caused during the airport drop. It is quite appalling and we would like to thank you for highlighting this and bringing it to our attention. We can assure you that we are looking into this and will definitely ensure the necessary action is taken. We would like to reiterate that our guests comfort and convenience is our main aim at Kenilworth Hospitality. We once again apologize for the inconvenience caused during your stay. We value your patronage and look forward to welcome you back in the City of Joy. Best Regards,

8/10 - 좋아요

Suvadip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 5월에 2박 숙박함

6/10 - 괜찮아요

Lopita

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Overall I was disappointed with Kenilworth. They charged 5 star prices for a budget hotel service. It seems all work is done by the front office and reception. The two ladies (Alisha and Priyasha) were problem solvers. They were helpful and helped with everything down to printing the boarding pass. The business office was not functional. Housekeeping was at its worst. I had to ask Housekeeping for the amenities. Either they did not know how to read or did not care. The toilet and tissue paper supplied was the cheapest. Even the tea/coffee in the room was not properly filled and had to be requested. The houseboys were very obliging and helped but that should have been supervised. The best was the so advertised Spa. They had only 4 nail polish colors, and could not do threading, the most common of the services since they did not have supplies. The girls were sweet, but they did not have the supplies to work with. The restaurant was another matter. Too many servers and you had to wait to get service. Further, no one was monitoring the servers with the mask mandate. Like most Indians the mask was worn below the nose and the server had a cold and was sniffing. It was so unhygenic, especially in the pandemic times and I had to tell him. Next moment he was wearing the mask below his nose again. The only redeeming factor was the room, which was at least comfortable to a certain extent, and the location of the hotel. The management needs to restore it to its former standards.
2022년 5월에 4박 숙박함
답변 제공: Kenilworth Management 님, 2022년 6월 17일
Dear Guest Namaste! At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Hotel and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned. We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we take this opportunity to request you to not make it a life time experience. With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again!

8/10 - 좋아요

Arjun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location very close to U.S consulate
2022년 5월에 1박 숙박함
답변 제공: Kenilworth Management 님, 2022년 6월 10일
Dear Guest Namaste! Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit. We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team. Our team looks forward to welcoming you back to your preferred destination in coming days. Thanks and Regards,

10/10 - 훌륭해요

Madhusudanan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location and food surrounding are good. But the communication in between reception and house keepings need to improve. Once the guest is out and requested for cleaning of room is failed to communicate
2022년 5월에 2박 숙박함
답변 제공: Kenilworth Management 님, 2022년 6월 10일
Dear Guest Namaste! Thank you for taking out time to put in your honest comments. We thank you for your patronage of Kenilworth Hotel and considering us as your preferred hotel during your recent visit. We have taken a note of your appreciation as well as shortfalls. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. We believes in "Atithi Devo Bhaba" and imparting best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. My team joins me in looking forward to get a chance to serve you once again! Thanks and Regards

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in prime location
I had to stay for several weeks in Kolkata, and Kenilworth was a great option for this. Hotel was clean, staff was professional and well organized. Due to remote work and meetings, i required constant good quality wifi, which was available without any hassle.
2022년 3월에 5박 숙박함
답변 제공: Kenilworth Management 님, 2022년 4월 7일
Dear Guest, Thank you for choosing Kenilworth hotel, Kolkata. We thank you for taking the time to share the feedback with us. We appreciate your generous words regarding our staff and hotel. We are glad the Wi-Fi services was constantly available without any hassle. It is our endevour to provide the best quality services. Best Regards,

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
I had a call with customer service , they said - complimentary check out time is 2pm but they charged me extra money for that. Which is not acceptable
2022년 3월에 1박 숙박함
답변 제공: Kenilworth Management 님, 2022년 4월 7일
Dear Guest, Thank you for choosing Kenilworth hotel, Kolkata. We appreciate your time to share your valuable feedback. We regret the inconvenience caused to you and we sincerely apologise for the same. Kindly allow us a chance to host you again and ensure a better experience. Best Regards,

8/10 - 좋아요

Dipankar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Kenilworth management. 님, 2022년 3월 5일
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad that you had a goodstay with us. We look forward to serve you soon again. Best Regards,

10/10 - 훌륭해요

Seshagopal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located on a relatively posh area of Kolkata, this hotel has a very upscale ambience and feel to it. The lobby area, rooms and particularly the dining options in its restaurant are excellent and will likely only be bettered by very high end places like Taj and ITC group of hotels. It is a 4 star hotel with a 5 star feel and service.
2022년 2월에 1박 숙박함
답변 제공: Kenilworth Management 님, 2022년 2월 23일
Dear Guest, Greetings from Kenilworth Hotel, Kolkata. We are extremely delighted that the services and amenities of the hotel were appreciated. We are so glad that you felt that you get a 5 star experience. It is our endeavor to serve you with the best of services. Best Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Kenilworth Management 님, 2022년 2월 4일
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad that you are pleased with the overall stay experience. It is our endeavour to serve you with the best of services. We look forward to welcome you back at our hotel. Warm regards,

10/10 - 훌륭해요

Abhay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent experience and very understanding staff
2022년 1월에 1박 숙박함
답변 제공: Kenilworth Management 님, 2022년 1월 24일
Dear Guest, Greetings from Kenilworth Hotel Kolkata! Thank you for taking the time to share your feedback with us. We are delighted you had an excellent experience with us and we thank you for appreciating our staff. We look forward to welcome you back at the hotel. Best Regards,