Overall I was disappointed with Kenilworth. They charged 5 star prices for a budget hotel service. It seems all work is done by the front office and reception. The two ladies (Alisha and Priyasha) were problem solvers. They were helpful and helped with everything down to printing the boarding pass. The business office was not functional.
Housekeeping was at its worst. I had to ask Housekeeping for the amenities. Either they did not know how to read or did not care. The toilet and tissue paper supplied was the cheapest. Even the tea/coffee in the room was not properly filled and had to be requested. The houseboys were very obliging and helped but that should have been supervised.
The best was the so advertised Spa. They had only 4 nail polish colors, and could not do threading, the most common of the services since they did not have supplies. The girls were sweet, but they did not have the supplies to work with.
The restaurant was another matter. Too many servers and you had to wait to get service. Further, no one was monitoring the servers with the mask mandate. Like most Indians the mask was worn below the nose and the server had a cold and was sniffing. It was so unhygenic, especially in the pandemic times and I had to tell him. Next moment he was wearing the mask below his nose again.
The only redeeming factor was the room, which was at least comfortable to a certain extent, and the location of the hotel.
The management needs to restore it to its former standards.