테라스/파티오

더 렌윅 여행 후기

4 out of 5
더 렌윅
118 E 40th St, New York, NY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1022개 이용 후기 중 588개" "
평점 8 - 좋아요. 1022개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1022개 이용 후기 중 84개" "
평점 4 - 별로예요. 1022개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1022개 이용 후기 중 39개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

hyemin

2023년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 3월 7일
Thank you for taking the time to share your review with us, hyemin!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to The Renwick Hotel.

10/10 - 훌륭해요

Sehyun

2022년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 12월 26일
Sehyun, thank you for leaving us a 10/10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Renwick Hotel!

10/10 - 훌륭해요

HEEJEONG

2022년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 10월 7일
Thank you for sharing, Jeejeong!At The Renwick Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추비비추
새벽 1시에 체크인했는데 수건도 없고 수건 달라니까 수건 다 떨어졌다고 30분뒤에 갖다줌 방에서 냄새나고 욕조 막혀있었음 복불복 대박인 호텔
2019년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2020년 2월 4일
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뉴욕출장으로 4일 동안 체류 그랜드센트럴 역 바로 앞이고 JFK직행 버스 지하철 옆이라 교통편하고 방크기도 크고 격조높은 부티크 호텔 이였다 한국인은 근처 한인가도 가까워서 한식 식사도 가능했던호텔이다
2019년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2019년 12월 6일
Thanks for the wonderful review, Kim! It's fantastic you had such a lovely experience at The Renwick Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location. Close to the action but not in the middle of it. Loved the one bedroom - as a family it was great to have a fold out at night and a living area during the day. Will stay here again.
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Erin, thank you for sharing your delightful experience at The Renwick Hotel. We are pleased you found the location ideal and enjoyed the space and comfort provided by our one-bedroom offering. Your satisfaction is our priority, and we're delighted to hear that you wish to stay with us again, which is the highest compliment we could receive. We eagerly await your next visit!

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 편의 시설/서비스
Really nice place, lovely decor, decent sized rooms, lovely bar and restaurant where coffee is served in the morning No complaints - only thing to add would be a kettle in the room
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Christopher, we're delighted to hear that you enjoyed your stay at The Renwick Hotel, particularly our attractive decor and spacious rooms. We are also glad that you appreciated our welcoming bar and restaurant offerings. Your feedback about the lack of a kettle in the room is noted. We continually look for ways to further enhance our guests' comfort and your feedback is very helpful in that process. We look forward to hosting you again on your next visit to the city.

10/10 - 훌륭해요

Jason 님, Montreal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. The rooms were surprisingly big. Would definitely return.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Jason, it's wonderful to hear that you found The Renwick Hotel to be a delightful space. We're pleased that the spaciousness of our rooms added to your positive experience. We certainly look forward to your return visit in the future.

8/10 - 좋아요

Grecia

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Grecia, thank you for rating The Renwick Hotel on Expedia. We're grateful for your feedback and hope to see you again for another delightful stay.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff was friendly and check in was simple and fast. Agency Record is a very chill spot to kick off the evening.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Mark, it's wonderful to hear that you appreciated the smooth check-in process at The Renwick Hotel. We're glad you found our team members welcoming and that Agency Record provided a relaxing start to your evening. We hope for the opportunity to serve you again in the future.

4/10 - 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스
I booked an extra day through Expedia and the front desk woman decided I had to go through the registration process all over again and return to the front desk to present a credit card even though I had already done this less than 24 hours before. She kept calling the room interrupting my stay and finally berated me to a manager. Worst guest experience I've had in a NYC hotel in a long time. Mid-range hotel with a terrible day staff.
2024년 3월에 1박 숙박함
답변 제공: OK 님, 2024년 3월 22일
Dear Ryan,Thank for taking time out of your busy schedule to let us know about your experience during your stay. Your feedback is very important to us and this will be shared with our staff for process improvement. I do apologize for the inconvenience. Thanks

10/10 - 훌륭해요

Anne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to Grand Central Station. Comfortable mattress!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Anne, it's great to hear that you found The Renwick Hotel's location convenient and our beds comfortable! We constantly strive to provide a quality experience for all our guests. We’re thrilled you enjoyed your stay and hope to welcome you back soon.

8/10 - 좋아요

Yeliz

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Yeliz, thank you for your rating of The Renwick Hotel. Without specifics, we hope you had a memorable stay and our team members served you well. We would truly appreciate any further feedback, to help make your next stay even more delightful.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy rooms with excellent shower. Had a very nice stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
David, thank you for sharing your wonderful experience at The Renwick Hotel. It's delightful to learn that you had an enjoyable stay and appreciated the comfort of our rooms and outstanding shower facilities. We're glad that your visit was a pleasant one and look forward to serving you again in the future.

8/10 - 좋아요

Natsuko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Natsuko, thank you for your four-star rating of The Renwick Hotel! We're pleased to see that you enjoyed your time with us. Should you have any suggestions on how we could have created a five-star experience for you, we would love to hear from you. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 - 좋아요

Gloria

좋아요: 편의 시설/서비스
The staff was wonderful especially Merissa. Good location. Reasonably priced. Would definitely go back when in that area.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Gloria, thank you for choosing The Renwick Hotel. It's great to hear that Merissa and the rest of our team could contribute to a satisfactory stay. We also appreciate the recognition of our strategic location and fair pricing. We're eagerly anticipating your return the next time your travels bring you back to our area.

6/10 - 괜찮아요

Hitesh

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good location. Cleaning standards need to be significantly improved. ‘Clean towels’ were not so clean, standards of cleaning in room can also be improved! Paint work in room also flakey and walls dirty. Ok for the price but not sure I’d stay again. Pestana close by is better option.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Hitesh, we appreciate your feedback. It's vital to note our team takes cleanliness and maintenance seriously, and it's regrettable to hear this wasn't reflected in your experience. Your concerns have been noted and shared with our team for review. Despite your doubts, we hope to get another chance to make your next stay more enjoyable.

10/10 - 훌륭해요

Elio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant boutique hotel with extra friendly staff
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Elio, we're delighted to hear that you enjoyed your stay at The Renwick Hotel! Our team members strive to create a welcoming atmosphere and it's fantastic to know this contributed to your positive experience. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2nd stay would book again.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Matt, it's wonderful to hear that you enjoyed your second stay at The Renwick Hotel. Your loyalty is appreciated and it's reaffirming to know you'd return. We look forward to welcoming you back for another memorable experience.

10/10 - 훌륭해요

Raquel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i felt the hotel and staff was very nice and clean. i would recommend.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Raquel, your recommendation means a lot to us! We're thrilled to hear that your stay at The Renwick Hotel was enjoyable, particularly noting the cleanliness and the courtesy of our team members. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Lori and Pat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Lori and Pat, thank you for your rating! The Renwick Hotel's team is thrilled to hear that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Slaven

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Slaven, thank you for choosing The Renwick Hotel and sharing your perfect score. We are delighted to learn your stay with us was excellent, and we hope to welcome you back in the future for another great experience.

8/10 - 좋아요

Sydney

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Sydney, it's wonderful to hear that you had a positive stay at The Renwick Hotel. We're looking forward to welcoming you back in the future. Thank you for choosing us and for taking the time to share your rating.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
James, thank you for your generous words. It's absolutely fantastic to hear you had such an enjoyable experience at The Renwick Hotel. We hope to welcome you back in the near future for another pleasant stay.

10/10 - 훌륭해요

Cristian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, modern, friendly staff, economic and excellent location.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Cristian, it's wonderful to hear that you enjoyed your stay at The Renwick Hotel. Your kind comments about our well-appointed space, economical pricing, and excellent location are greatly appreciated. It's fantastic to know that our team members made a positive impression on you with their friendliness. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

yoshida

2024년 2월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Yoshida, we at The Renwick Hotel appreciate your high rating on Expedia. It's wonderful to see you had a memorable experience with us. We're looking forward to the possibility of hosting you again in the future.

10/10 - 훌륭해요

Isabelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons adoré notre séjour à cet hôtel. À 4 minutes de marche du Grand Central , resto de l’hôtel excellent!!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Isabelle, nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Hôtel Renwick. Nous sommes heureux que notre proximité avec Grand Central, ainsi que notre excellent restaurant sur place, aient ajouté commodité et plaisir à votre visite. Nous sommes impatients de vous accueillir à nouveau dans le futur.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a loud bang that happened throughout the night. Not sure if it was from a draft or what. And a couple bulbs were out. Other than that it was great
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Lisa, we're glad to learn that your overall experience at The Renwick Hotel was pleasing. We understand there were slight disturbances during your stay and fewer lights than expected. Rest assured, we constantly work to ensure the utmost comfort for our guests. We truly appreciate your feedback and look forward to enhancing your next stay with us.

6/10 - 괜찮아요

Neroshan

연인과의 여행
좋아요: 청결 상태
Great location and boutique look. Our room didn't have heating and the staff made changing rooms a chore
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Neroshan, it's appreciated that you acknowledged the prime location of The Renwick Hotel and its boutique style. We're sorry to hear about the inconvenience you faced with the room heating and the process of changing rooms. Our commitment is to provide a seamless, comfortable stay, and it appears we missed the mark in your case. We hope you can give our dedicated team another opportunity to impress you with our improved service.

4/10 - 별로예요

Gordana

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Gordana, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Artistic vibe in a convenient location. Quiet and comfortable rooms. Very friendly and responsive staff. We have found our New York hotel!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
David, it's wonderful to hear that The Renwick Hotel's creative ambiance and strategic location added to the satisfaction of your stay. We're delighted you appreciated the tranquil comfort of our rooms and found our team members welcoming and attentive. We're thrilled to be your chosen hotel in New York. We can't wait to welcome you back!

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for money in Midtown
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Marcus, it's fantastic to hear you found The Renwick Hotel to be a good value. We're delighted you enjoyed your stay in our Midtown location. We appreciate your review and hope to welcome you back on your next trip.

10/10 - 훌륭해요

Marikela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay! Highly recommend! The receptionist and concierge were wonderful and very friendly and accommodating! The person cleaning the rooms was also very kind!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Marikela, it's splendid to hear how much you enjoyed your stay at The Renwick Hotel. It's great to know our accommodating team at the reception and concierge, along with our diligent housekeeping colleagues, enhanced your experience. We truly appreciate your recommendation and look forward to welcoming you back.

10/10 - 훌륭해요

Kevin

2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Kevin, thank you for choosing The Renwick Hotel for your stay. We're delighted that your experience aligned with our continuous efforts to provide a memorable visit. It would be our pleasure to host you again in the future.

6/10 - 괜찮아요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I haven't stayed at The Renwick since they were part of Hilton's curio hotel collection... and, in many ways, this independence is visible in the little, but important, details: the rooms show wear and tear (the suitcase rack had a broken strap, the showerhead leaked, there were only 3 hangers in the room, no writimg instruments, the lights above didn't work, etc), there was nobody at the check in and the check-out was done by someone who was on their way out (with backpack and air pods on)... and not even a thank you for staying or have a nice day. am I being picky? perhaps. ... but, as I already mentioned, it's no longer like staying at a nice Hilton.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Luis, we value your honest feedback. It seems there were some aspects of your stay that didn't meet your expectations, specifically relating to room maintenance and the check-in/out process. It is our aim to consistently provide a quality service and it's clear we missed that mark in some areas. Your comments will be shared with our team members for improvement. Thank you for bringing these points to our attention and we hope to have the chance to better serve you in the future.

8/10 - 좋아요

Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our stay was decent, but we had a few notes that were a bit bothersome. When we arrived, the whole lobby was under renovation with painters everywhere. We arrived at about 7pm. The room was fairly clean, but there was a big stain on the top comforter. I just moved it off since the sheets and main comforter were fine and figured the next day we would get a fresh set of bedding when they came to clean. Unfortunately, even though I made sure to have the sign on the doorknob that we wanted services, nobody came. We stopped in after some activities and asked one of the housekeepers if they could tend to our room and they said yes. We came back later that night and nothing was done. The next day I asked the front desk if they could make sure our room was cleaned and they apologized and made sure of it. The only thing however is when we came back to the clean room, the same stain was on the bed which means they did not change the bedding. That was pretty disappointing. Other than that, the stay was pretty good. The location was good, but of course no matter where you go in New York the transportation is expensive unless you walk. I think once the renovations are complete and they have a better handle on things, this could be a great stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Alexandra, thank you for your detailed feedback. It's clear that some elements of your stay at The Renwick Hotel weren't up to your standards. While we are undergoing renovations, we aim to cause as little disruption as possible. Regrettably, there seems to have been a bit of a misunderstanding regarding room service during your stay. Our team members are usually very thorough and your comments about the bedding have been taken into consideration. It's heartening to hear that you appreciated our location and enjoyed part of your experience with us, though. Nevertheless, we're focused on improving our services and facilities and hope to showcase this to you when renovations are completed. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Amya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Amya, thank you so much for your 5-star Expedia review! It pleases us to know that you enjoyed your stay at The Renwick Hotel. Our team is committed to providing the best experience for our guests, and it seems we hit the mark during your visit. We look forward to your return. Safe travels!

6/10 - 괜찮아요

Kolia

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Hotel was under renovation, so it wasn’t in the best condition to stay there. The room had enough space, but the bed wasn’t comfortable at all. Pretty much sank in, so definitely not too comfortable - same with the pillows. The day I checked in there was still trash in the bin, and my room didn’t get cleaned or made-up on the 2nd day, so 2 out of 3 days had issues with cleanliness. Location is quite convenient and felt safe, there are places to eat, bars & convenience stores around.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Kolia, thank you for sharing your experience. We regret to hear about your inconvenience regarding the renovation process and the comfort level of your room. Addressing cleanliness issues is always our priority; it's disappointing to learn about your experience. On the positive side, we're glad that same wasn't the case with our location as it provided accessibility to local amenities. We are committed to continuously improving and hope that next time you decide to stay with us, we'll be able to exceed your expectations.

8/10 - 좋아요

Erica

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The cleaning crew was extremely nice. Unfortunately the main area was under renovation.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Erica, we're thrilled to hear how much you appreciated our dedicated cleaning team at The Renwick Hotel. We regret any inconvenience caused by the renovation process in the main area. We are working to enhance our facilities for an even better guest experience in the future. Your patience is truly appreciated and we look forward to welcoming you back once our improvements are complete.

10/10 - 훌륭해요

Paloma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy, comfortable, convenient. Would stay again
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Paloma, it's heartening to know that you found your stay at The Renwick Hotel to be comfortable and hassle-free. We greatly appreciate your feedback and look forward to your future stays with us. Safe travels!

10/10 - 훌륭해요

Carissa

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay at the Renwick. Clean, comfortable, and modern with an artist touch. We also made use of the gym in the basement during our stay. It was small, but nice!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Carissa, it's wonderful to learn that you appreciated the cleanliness, comfort, and contemporary design of The Renwick Hotel. We're thrilled you were able to take advantage of our well-maintained fitness facilities too. Thank you for taking the time to share your experience. We're looking forward to welcoming you back.

10/10 - 훌륭해요

allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great boutique hotel
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Allison, thank you for your kind words. We're thrilled to hear that The Renwick Hotel met your expectations as a boutique destination. Your feedback has brightened our day and we're excited to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Chantal 님, Columbus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite hotel in NYC, I’ve stayed here several times. This visit was a good experience but i feel like staff should recognize names of repeat customers and offer an extra amenity.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Chantal, it's always a pleasure to have returning guests at The Renwick Hotel. We're thrilled you continue to choose us as your favorite hotel in NYC! We take your suggestions on board, and we're continuously working on improving our recognition of our loyal guests and are exploring new ways to make your visit even more special. Can't wait to welcome you back on your next visit.

10/10 - 훌륭해요

Rosa

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Rosa, thank you for your fantastic rating of The Renwick Hotel! We're thrilled you enjoyed your stay and appreciate you choosing us for your travel. We're hopeful to welcome you back in the near future. Safe travels!

8/10 - 좋아요

KATHY

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Boutique hotel feel, like the decoration. Easy walking distance to Grand Central. Plenty of restaurants in the area. Happy with my stay.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Kathy, it's great to hear that you enjoyed the eclectic decor and convenient location of The Renwick Hotel. We are thrilled that our proximity to numerous dining options and landmarks such as Grand Central enhanced your stay. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Iryna

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Der Aufenthalt war super. Personal sehr freundlich und professionell. Wir mussten zwar einmalig umziehen, weil das erste Zimmer nicht besonders toll war, es war direkt über der Hotel-Bar, dadurch war es immer wieder zu laut, die Tür nebenan wurde die ganze Nacht zu geknallt und die Lüftungsanlage direkt vor dem Fenster war zu laut. Nachdem wir das bemängelt haben, wurde uns freundlicherweise ein anderes Zimmer angeboten. Mit dem neuen Zimmer waren wir absolut zufrieden. 10 von 10!
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Iryna, es ist wunderbar, Ihr positives Feedback zum Renwick Hotel zu sehen. Wir freuen uns, dass unsere Teammitglieder Sie positiv und professionell unterstützen konnten. Uns ist bewusst, dass es aufgrund der Lage Ihres Zimmers zunächst zu Problemen mit dem Lärmpegel kam, aber wir danken Ihnen für Ihre Geduld, als wir Sie in ein besser geeignetes Zimmer verlegten. Wir freuen uns, dass Sie mit dem neuen Zimmer rundum zufrieden waren. Wir können es kaum erwarten, Ihnen einen weiteren hervorragenden Aufenthalt zu bereiten.

8/10 - 좋아요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gallery (king) room was a reasonable size by NY standards. The hotel and room itself are very well presented. The room was cleaned each day (I stayed 5 nights) to a very impressive standard. The location is very convenient, moments a away from Grand Central and a short walk from Times Square. If I'm to be critical having asked on three separate occasions on advice on how to work the bluetooth speaker I was never given any guidance. This was frustrating as if I had known the speaker wasn't in operation/difficult to use I would have brought my own. None of the staff appeared to know how to operate and on one occasion said they would investigate and confirm to me. This never happened. I mention as it is the small details which can propel the hotel into the next level. Similarly the tap mixer wasn't great and was predominantly hot (scorching). I didn't raise with the hotel as it wasn't a massive issue for me, but again just the small details. All in all a good hotel and amenable staff.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Wayne, thank you for sharing your experience at The Renwick Hotel. We're glad to hear that the room, cleanliness, and location met your expectations. We regret that your experience with the bluetooth speaker and bathroom tap was not up to par. We appreciate these observations, as they are crucial in our continuous mission to provide the best possible service. Our team members are always committed to learning and improving. We're pleased you enjoyed your overall stay and we hope to serve you again in the future.

10/10 - 훌륭해요

laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everyone working there were friendly and helpful! i wish i could remember all of their names! Cindy was very helpful too! i would definitely stay here again!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Laura, thank you for such an uplifting review. It's wonderful to hear you found our team members at The Renwick Hotel, including Cindy, to be friendly and helpful. Your kind words will surely encourage them to continue delivering excellent service. We're thrilled you would consider staying with us again and look forward to welcoming you back in the future.

8/10 - 좋아요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Shannon, it's great to see your high rating for The Renwick Hotel. We're thrilled that your experience with us earned such a positive score. We hope to welcome you back again in the future. Thanks again for your feedback.

8/10 - 좋아요

Kim C

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for this lovely rating, Kim!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Renwick Hotel. We'd like to share an even better experience with you soon.