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Reviews of Hilton Beirut Habtoor Grand

5 out of 5
Hilton Beirut Habtoor Grand
Charles De Gaulle Street Horsh Tabet, Sin El Fil

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 206 reviews" "
Rating 8 - Good. 52 out of 206 reviews" "
Rating 6 - Okay. 16 out of 206 reviews" "
Rating 4 - Poor. 6 out of 206 reviews" "
Rating 2 - Terrible. 8 out of 206 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Serge

Stayed 1 night in Mar 2024

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Akram

Stayed 4 nights in Oct 2023
Response from Rima on Oct 12, 2023
Dear Akram,Thank you for your review and for choosing Hilton Beirut Habtoor Grand. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best Regards,

6/10 Okay

Abdulrahman, Kuwait

Stayed 4 nights in Aug 2023
Response from Rima on Oct 12, 2023
Dear Abdulrahman,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Habtoor Grand.Kind Regards,

10/10 Excellent

Hussam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Rima on Aug 22, 2023
Dear Hussam,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best Regards,

10/10 Excellent

Jamie-Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!! Sara, Ali and Hassan at the front desk were incredibly helpful! Food in the restaurants was delicious. Miriam served us on the 21st floor lounge and was very sweet. I would definitely recommend this hotel and stay there again.
Stayed 1 night in Aug 2023
Response from Rima on Aug 21, 2023
Dear Jamie-Lee,Thank you for your feedback regarding your recent stay at Hilton Beirut Habtoor Grand. We are thrilled to hear that you had a wonderful experience and that our team members made your stay unforgettable. We just shared your warm comments with our team who were truly grateful. We would be very happy to have you with us soon again.Best Regards,

8/10 Good

Abdulrahman, Kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff, some rooms terrible be careful
Stayed 3 nights in Aug 2023
Response from Rima on Aug 18, 2023
Dear Abdulrahman, Thank you for taking the time to write this review and for staying at Hilton Beirut Habtoor Grand. We are sorry to hear that some of our services were not up to your expectations but will surely take actions to make your next stay a better one. Looking forward to hosting you back soon, Best Regards,

10/10 Excellent

Wassim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel , Excellent Service, Amazing view .
Stayed 1 night in Jul 2023
Response from Rima on Aug 1, 2023
Dear Wassim,We are truly heartened to receive your generous review of Hilton Beirut Habtoor Grand. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,

8/10 Good

Fadi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jul 2023
Response from Rima on Jul 31, 2023
Dear Fadi,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Habtoor Grand soon.Kind Regards,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rima on Aug 1, 2023
Dear Adam,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Habtoor Grand soon.Kind Regards,

10/10 Excellent

Houssam

Stayed 1 night in Jul 2023
Response from Rima on Aug 1, 2023
Dear Houssam,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Habtoor Grand soon.Kind Regards,

10/10 Excellent

Elias

Stayed 3 nights in Jul 2023
Response from Rima on Aug 1, 2023
Dear Elias, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Habtoor Grand soon.Kind Regards,

8/10 Good

Cynthia

Stayed 11 nights in Jun 2023
Response from Rima on Jul 17, 2023
Dear Cynthia,Thank you for choosing Hilton Beirut Habtoor Grand and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff great service
Stayed 1 night in Jun 2023
Response from Rima on Jul 3, 2023
Dear Mohamad,Thank you for choosing Hilton Beirut Habtoor Grand and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its all great!
Response from Marketing Team on Dec 16, 2022
Dear Michelle, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're visiting our area again soon, don't hesitate to call us.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has some of the best staff of any I have stayed in. Uniformly kind and helpful. Very nice hotel with beautiful restaurant. In a lower traffic area. Will stay again.
Response from Marketing Team on Dec 16, 2022
Dear Mark,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel!

10/10 Excellent

Tayyaba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ali and Hassan were nothing less than INCREDIBLE! They helped us plan our stay and made us feel so very welcome! It’s because of staff like these individuals that makes us wants to return. So if you decide to stay here, ask for Ali and Hassan. Their Lebanese welcome is heartfelt!
Stayed 1 night in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

ahmad, chattanooga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and very friendly staff
Stayed 1 night in Nov 2022

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room, property is centrally located between downtown and the mountains, extremely friendly staff.
Stayed 3 nights in Nov 2022

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean and huge rooms although I couldn't figure out how to turn off all the lights at night - toggle switches that don't work - and ended up pulling the card they use to make sure you don't leave the lights on when you leave the room. Unfortunately it also cuts off the AC. Should have had somebody come and take a look but it was late and I was tired.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hiam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time and great service
Fantastic stay and the staff are so helpful and so eager to please had a great stay make sure you hit the amazing gym and pool area well worth the stay
Stayed 3 nights in Aug 2022

8/10 Good

alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Sarab

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell awful. The sheet smell like smoking. Bad experience
Stayed 1 night in Jul 2022
Response from ND on Jul 27, 2022
Dear Sarab, Thank you for taking the time to write a review on your recent stay at our Hotel. We truly value your feedback and will certainly take your comments into further improvement. We look forward to another opportunity to host you. Best Regards,

8/10 Good

Wael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Paride

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wedding venue
I went to Hilton for a wedding and then stayed the night. The wedding set up and space was incredible! The room was very big and bathroom spacious with both shower and tub. Amazig balcony with a view. I loved my stay! also the pool on the 4th floor is very nice.
Stayed 1 night in Jul 2022
Response from ND on Jul 27, 2022
Dear Paride, It is with great pleasure that we read your lovely review! We do take pride in catering to our guests' needs the best way we can. We hope we will be seeing you again soon. Best Regards,

8/10 Good

Nadia

Stayed 1 night in Jul 2022

2/10 Terrible

Rami

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was dirty there was a smell of mold in the hallway
Stayed 1 night in Jun 2022
Response from ND on Jul 27, 2022
Dear Rami, Thank you for taking the time to write a review on your recent stay at our Hotel. We truly value your feedback and will certainly take your comments into further improvement. We look forward to another opportunity to host you. Best Regards,

10/10 Excellent

MICHAEL, DENVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Jun 2022
Response from ND on Jul 27, 2022
Dear Michael, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Habtoor Grand soon. Kind Regards,

10/10 Excellent

mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean room with a luxury bathroom front desk employee was very friendly and helpful definitely I will repeat
Stayed 1 night in Jun 2022
Response from ND on Jul 27, 2022
Dear Mona, We are truly heartened to receive your generous review of Hilton Beirut Habtoor Grand. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Excellent

Asser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, the view and the service was great. The receptionist Nadia was awesome and she helped me so much to make my stay comfortable and great. Totally recommended!
Stayed 2 nights in Jan 2022
Response from Marketing Manager on Feb 3, 2022
Dear Asser, Thank you for taking the time to write this lovely and very constructive review about your recent stay at the Hilton Beirut Habtoor Grand and for recommending us to other travelers. We are very happy to read you had an enjoyable experience and complimented our view and team members’ professionalism. Looking forward to hosting you back soon, Best Regards,

10/10 Excellent

Munder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, 31st floor panorama view and restaurant really beautiful, all the staff very professional and very polite.
Stayed 2 nights in Nov 2021
Response from Nagham on Dec 9, 2021
Dear Munder Thank you for taking the time to review your stay with us. We are very happy to read you had an enjoyable experience at our hotel, and complimented our team members’ professionalism. Looking forward to hosting you back soon, Best Regards,

10/10 Excellent

Munder

Stayed 1 night in Dec 2021

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family are in love with this hotel every time we stay in this hotel we love it more, the hotel is amazing as always super clean and the staff they did our stay more pleasant specially ( Sara ) at the reception she is so nice with her beautiful smile and always very helpful.
Stayed 1 night in Aug 2021
Response from Nagham Daher on Aug 30, 2021
Dear May, Thank you for taking the time to share your recent experience in Hilton Beirut Habtoor Grand and for giving us perfect feedback. We are expecting to welcome you back and your family to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was TOP
Stayed 2 nights in Aug 2021

10/10 Excellent

Hanada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Hanada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

4/10 Poor

Aaliya

Liked: Room comfort
Food was excellent, internet bad, hotel old look
Stayed a week of 1/17/21 during lockdown so stay in hotel it looks old and need of renovation. The worst part was the internet even we got the upgraded one couldnt load anything. Staff was friendly and food was great from room service. Housekeeping was not good had to keep asking for water and tell them to get trash, bring towels and changed bedding one time when asked. When moved rooms from quarantine lost shower soaps i brought even it was 4 large bottles. Bad internet was worst problem since spa and things closed from lockdown. Not up to standards of cleanliness other Hilton have stayed with housekeeping. Plsnning a trip next month will not stay again.
Stayed 7 nights in Jan 2021
Response from Nagham Daher on Feb 8, 2021
Dear Aaliya, Thank you for taking the time to write this review about your recent stay at the Hilton Beirut Habtoor Grand. We are very happy to read you enjoyed our food and complimented our team members’ friendliness. However we regret to hear that some of our services were not up to your expectations. As we continue to navigate the unprecedented challenges due to the novel coronavirus (COVID-19), your health and safety—and that of our team members— remains our top priority. Out of an abundance of caution, our hotel is providing limited amenities and services, and minimizing the frequency of housekeeping services to your room during your stay. Any additional amenities or housekeeping services were available upon request. As for the Internet connection, it's a problem the whole country is suffering from. Your ongoing patronage is valuable to us, and we truly hope that you will return to Hilton in better days and give us another opportunity to restore your confidence. Kind Regards,

8/10 Good

Dory, Edmonton,AB

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniquely clean, high quality and is very luxurious
Stayed 1 night in Dec 2020
Response from Nagham Daher on Feb 8, 2021
Dear Dory, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2019

10/10 Excellent

MTK, Dubai UAE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean and great quite location, the staff are friendly and it is always great to stay in this hotel.
Stayed 3 nights in Jan 2020
Response from Naif Zureikat, Cluster General Manager. on Jan 20, 2020
Dear MTK, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards,

10/10 Excellent

Imaalouf, Zahle

Liked: Cleanliness, staff & service, property conditions & facilities
I like my spacious room, room service and the very friendly staff... The only thing that bothered me is the parking because ecerytime you have to tell them to open the hotel entrance from the parking to get to your and when you leave your room too... Very annoying
Stayed 2 nights in Jan 2020
Response from Naif Zureikat, Cluster General Manager. on Jan 17, 2020
Dear Imaalouf, Thank you for taking the time to review your stay with us. We are really pleased to hear that our staff made your stay pleasant. However, we do understand your opinion but please make sure that for security reasons we have this system to access the parking. Thank you for understanding. Best Regards,

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

4/10 Poor

Dusan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed before here and was looking forward to stay again. However for my latest travel I had to cancel my trip due to protests in Beirut and general security in country but the hotel refused to reimburse my booking and only allowed rebooking for next 6-7 weeks. Very disappointed
Stayed 1 night in Oct 2019

10/10 Excellent

Rashad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Very welcoming and helpful staff. Very delicious food. Strategic location close to a mall and other restaurants.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a beautiful hotel. Clean. Comfortable bed. However, toiletries and towels are kept to a strict minimum. The breakfast has little variety and tasted average. Expensive overnight parking.
Stayed 1 night in Sep 2019

10/10 Excellent

Charles, Lyon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service at reception, Georges and Abdel Rahman did a great job. Breakfast was very rich in variety and taste.
Stayed 1 night in Aug 2019
Response from Naif Zureikat, Cluster General Manager. on Aug 21, 2019
Dear Charles, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope we will hosting you again soon! Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make you feels it’s your home... wonderful staff and great service
Stayed 2 nights in Jul 2019
Response from Naif Zureikat, Cluster General Manager. on Jul 26, 2019
Dear, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards,