테라스/파티오
예약 가능 여부 확인

홈투 스위트 바이 힐튼 밀턴 온타리오 여행 후기

3 out of 5
홈투 스위트 바이 힐튼 밀턴 온타리오
8490 Parkhill Drive, Milton, ON

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 801개 이용 후기 중 447개" "
평점 8 - 좋아요. 801개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 801개 이용 후기 중 52개" "
평점 4 - 별로예요. 801개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 801개 이용 후기 중 33개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

CHUNGGI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
상당히 만족함
2017년 5월에 25박 숙박함

8/10 - 좋아요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was fine however the breakfast food was horrible.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean. Capable and friendly staff. Nice vibe.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Greg

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We got bed bugs and the hotel gave us no discount. Moved us rooms.
2024년 4월에 2박 숙박함
답변 제공: Satyen 님, 2024년 4월 6일
Dear Guest, I came to your room personally to check and we took apart beds and frame , sofa, checked even under the furniture and we did not find any. We did all this exercise in front of you and you saw that nothing was found. Still as a courtesy and safety reason we changed your room and washed free your all the cloths which 4 full of full size of garbage bag. We called the pest control and still could not find any. As a precaution we got this room sprayed. This hotel does not have bed bug which you are trying to claim and we take it very seriously. You showed your bite mark on face which was not the bed bug bite marks and bed bug dont bite on face because it is not their safe place. Your claim is absolutely false. My kind request to you to not put this kind of comments which does not justify. It does not look good on your part.Thanks

6/10 - 괜찮아요

Matthew

Having free parking was great!
2024년 3월에 1박 숙박함
답변 제공: Satyen 님, 2024년 3월 30일
HIThank you for your feedback and we are pleased to hear that you enjoyed your stay at the hotel.We do look forward to welcoming you back.Have a nice day.

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Satyen 님, 2024년 3월 30일
Dear Guest,I would like to thank you for your motivating feedback and our team is pleased to make your stay comfortable.Have a great Day.

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 2박 숙박함
답변 제공: Satyen 님, 2024년 3월 30일
Dear GuestI thank you for your motivating feedback . We are pleased to know that your stay was enjoyable.Have a nice day.

8/10 - 좋아요

Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Linda

출장 여행
별로예요: 청결 상태
On my first night of arrival, I went to take a shower to find the shampoo, conditioner and soap were empty.there was a foul smell in the suite as if windows have never been opened and the chair was stained.
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Ronny

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 1박 숙박함

8/10 - 좋아요

JACLYN

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were fantastic; they were professional and polite. Some feedback - the pool was cold (this was a low point for little ones who were shivering after 10mins swimming). The toilet in our room also made a massive noise when refilling (even when it hadn't been flushed) - it was so loud it woke our family of 4 up 3x in the evening. The breakfast was decent, and hotel was clean. We enjoyed our stay, but a warmer pool and different toilet would have made this a 5 star.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Greg

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wouldn’t refund resection or credit
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was wonderful. Always there when we needed assistance. Check in was simple and quick. The pool was very clean and warm. We enjoyed our stay.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Suzanne

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel was clean and modern. We liked our room for the spacious size and amenities. However, the swimming pool was FREEZING cold so the kids couldn’t swim. There were no towels available and we had to ask at front desk. Also, the breakfast was horrible. There was no bacon or sausage or eggs. Only premade omelets that were very undesirable. Limited options for other items also, The pool and breakfast was our main reason for choosing this hotel over others! Very disappointing in that aspect…
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Belinda

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing very polite and accommodating. Room was nice and quiet and very clean. Thank you for a great stay !
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rick

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kids loved the pool and workout areas. Room was great.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Average and expensive.
Service at check-in was below average, upon learning we were not part of their loyalty program we were allocated a room among a group booking for a hockey team, who were loud and disruptive until after midnight. The pool temperature is cold for winter also.
2024년 1월에 1박 숙박함

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas party stay
Have stayed here numerous times and has always been a pleasant and comfortable stay. Spacious and clean rooms with lots of amenities. Location was good for the function we had to attend. Not a whole lot of amenities in walking distance but a short drive. Friendly and efficient check in. will stay again
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jovan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Marta

2023년 12월에 1박 숙박함
답변 제공: TH 님, 2024년 1월 6일
Hello Marta, Thank you for your ratting.

10/10 - 훌륭해요

Heather

2023년 12월에 1박 숙박함

4/10 - 별로예요

Charles

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff had serious issues using their system, check in took close to 10 minuets because they didn't know how to take a deposit for damages. In the end I was charged a full rate twice for the same room and this issue was not resolved till I spend over an hour on their service line a week later. The manager and staff were unhelpful and did not care about this suggesting I deal with Expedia if I want my money. In one of the many conversations with them I recorded which I am happy to share they admitted that they took full responsibility for this mistake yet it still cost me over an hour of my time to resolve with no apologize. Additionally we found am earwig in the washroom mat
답변 제공: TH 님, 2023년 12월 6일
Dear Charles, We sincerely apologize for the inconveniences you experienced during your recent stay. We regret that our staff faced challenges with our new system, causing delays and frustration during your check-in process. Your feedback is invaluable, and we take full responsibility for the billing error, acknowledging the time and effort it took to rectify the situation. Your recorded conversations highlight areas where we fell short of our commitment to providing excellent service, and we are committed to learning from this experience to improve our operations.In addition, we would like to apologize for the unwelcome discovery found in your washroom, and we assure you that we are addressing this matter promptly to prevent any recurrence.Please know that we deeply regret any inconveniences caused and appreciate your patience in resolving these issues. We would value the opportunity to make amends, and we encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future. Best Regards,Tasneem Hazzouri

4/10 - 별로예요

Arden

가족 여행
Very loud. They need soundproofing from the hallway and the upper levels.
2023년 12월에 1박 숙박함
답변 제공: TH 님, 2023년 12월 6일
Hello Arden, Thank you for choosing Home2 Suites By Hilton, Milton. We would like to apologize for the noise disturbance and for the inconvenience caused. We take your feedback seriously as it helps us improve. Thank you for bringing this to our attention and we hope you consider staying with us again in the near future.Best Regards,Tasneem Hazzouri

10/10 - 훌륭해요

jean pierre 님, Terrebonne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super personnelles
2023년 11월에 4박 숙박함
답변 제공: TH 님, 2023년 12월 1일
Hello Jean, Thank you for choosing Home2 Suites By Hilton, Milton. We're happy to hear you enjoyed your stay and we appreciate your ratting. We can't wait to welcome you home again soon. Best Regards, Tasneem

6/10 - 괜찮아요

Kam

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Check-In was a terrible experience. Staff was rude.
2023년 11월에 2박 숙박함
답변 제공: TH 님, 2023년 12월 6일
Hello Kam,Thank you for choosing Home2 Suites By Hilton, Milton. We would like to apologize for the poor experience you encountered upon check-in and are sincerely sorry for the inconvenience caused. We appreciate you bringing this matter to our attention as it helps us improve. Please feel free to contact the hotel directly to discuss your concerns further.Best Regards,Tasneem Hazzouri

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great to have the kitchen. We didn't use the area around the hotel on this trip. It was worth the drive to Georgetown for hockey.
2023년 11월에 2박 숙박함
답변 제공: TH 님, 2023년 12월 1일
Hello Monika, Thank you for choosing Home2 Suites By Hilton, Milton. We're glad you had a good stay with us and we hope to see you again soon. Best Regards,Tasneem

10/10 - 훌륭해요

Elizabeth

2023년 11월에 2박 숙박함
답변 제공: TH 님, 2023년 11월 24일
Hello Elizabeth, Thank you for your ratting.

6/10 - 괜찮아요

Michael

출장 여행
별로예요: 청결 상태
Big room's. Dirty halways and elevator. Breakfast sucks
2023년 10월에 12박 숙박함
답변 제공: TH 님, 2023년 11월 15일
Hello Michael. Thank you for your review and your feedback. We're glad you chose Home2 Suites By Hilton, Milton and we're glad the room fit your needs however, we want to apologize for any inconveniences caused due to the cleanness not meeting Hilton Standards. We always try our best to ensure the hotel is clean enough to call it your second home. We will get into contact with the housekeeping and janitors to make sure those areas are cleaned always. Thank you again and we hope you consider staying with us again. Please feel free to contact the hotel directly to discuss any further recommendations.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: TH 님, 2023년 11월 15일
Hello Shawn, thank you for your ratting.

8/10 - 좋아요

Janis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: TH 님, 2023년 11월 9일
Hello Janis, thank you for your ratting.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함
답변 제공: TH 님, 2023년 11월 9일
Hello, thank you for your ratting.

10/10 - 훌륭해요

charith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best place to stay amazing place
Staff were amazing really friendly and helpful, Made us feel like we were at home. Lucky was very helpful.
2023년 10월에 7박 숙박함
답변 제공: TH 님, 2023년 11월 1일
Hello Charith, thank you for choosing Home2 Suites By Hilton, Milton. We appreciate your review and hope to see you again soon!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice!
Nice hotel. Good location and facilities.
2023년 10월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 25일
Hello, thank you for your review.

8/10 - 좋아요

shahid

2023년 10월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 21일
Hello Shahid. Thank you for your recent stay with Home2 Suites By Hilton, Milton. We appreciate your ratting and hope to see you again soon.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and the staff were very accommodating with us setting up a buffet table for our hockey team.
2023년 10월에 2박 숙박함
답변 제공: TH 님, 2023년 10월 21일
Hello Donna and Thank You for choosing Home2 Suites By Hilton, Milton. We're glad you enjoyed your stay with us and can't wait to welcome you again soon.

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 6일
Hello Danielle, thank you for your ratting.

2/10 - 너무 별로예요

dennis

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunately, Due to people not controlling their children. I made our experience not good. Screaming child cause her father took her phone away at 7am in the morning. Not being attended to at the breakfast and burning bread in the toaster. Screaming during breakfast for not getting what another child wanted. No internet. No internet The Hilton name normally is a pleasant stay. THIS WAS NOT.
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 4일
Hello Dennis and thank you for choosing Home2 Suites By Hilton, Milton. We are sincerely sorry that you did not enjoy your stay and did not meet your expectations. Your feedback is important to us as it helps us improve. We hope you consider staying with us again in the near future.Best Regards,Tasneem Hazzouri

10/10 - 훌륭해요

NADIA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like my stay with my family, everything was perfect
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 4일
Hello Nadia, thank you for your review.

8/10 - 좋아요

sandra

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 6일
Hello Sandra, Thank your for your ratting.

8/10 - 좋아요

Ana

연인과의 여행
I loved the fact that the bedroom was separate from the rest of the suite with a door. The suite would benefit from more hangers. The coffee at the breakfast bar was not tasty.
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 9월 23일
Hello Ana, thank you for choosing Home2 Suites By Hilton, Milton. We're glad you were happy with the suite! We are sorry you were unhappy with the coffee. Your feedback is appreciated.

4/10 - 별로예요

Christopher

2023년 9월에 2박 숙박함
답변 제공: TH 님, 2023년 10월 6일
Hello Christopher, sorry your experience didn't go as expected. Please feel free to call the hotel directly to express your concerns.

10/10 - 훌륭해요

Danielle Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay at this hotel. The room was nice and clean, great size for our family of 6. Staff was very helpful, the included breakfast had lots of great options for all of us! Kids loved making their own waffles! Close to the highway, close to a great little restaurant, Wimpy's diner, was delicious! We would definitely stay again!
2023년 8월에 7박 숙박함
답변 제공: TH 님, 2023년 9월 17일
Hello Danielle, Thank you for choosing Home2 Suites By Hilton, Milton. We are proud you chose Home2 as your second home and can not wait to welcome you back. We truly appreciate your review.Best Regards,Tasneem Hazzouri

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: TH 님, 2023년 9월 23일
Hello and thank you for choosing Home2 Suites By Hilton, Milton. We're sorry we couldn't meet your expectations. Please feel free to give us a call and let us know where we possibly went wrong to ensure a better experience in the near future.Best Regards, Tasneem Hazzouri

8/10 - 좋아요

Normanique

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was happy that someone was there to check in me and my family in spite of it being 2am in the morning. The room was just right. My girls loved the pool and the laundry accesd was very convenient. However the bath towels were given only for 2 persons though I reserved for 4. I made several request/3 days that was not met before I had to go get the towels myself. I had the same issue with getting the garbage disposed. There was no bacon served on the weekend. Ive checked out more than 48hours now yet there is still a hold on my card (even though they said it was declined there is a hold on my husband's card as well). I did not receive the receipt via email as promised. Overall I would say it was a fair experience and I would visit again. I would recommend that the opportunities are worked on.
2023년 8월에 9박 숙박함
답변 제공: TH 님, 2023년 10월 4일
Hello Normanique. Thank you for choosing Home2 Suites By Hilton, Milton. We appreciate your feedback. Please feel free to give us a call to further assist you with your concerns. Best Regards,Tasneem Hazzouri

10/10 - 훌륭해요

Bassam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing I did not like wad the breakfast. I dont eat pork, and there was a very limited alternative options.
2023년 8월에 7박 숙박함
답변 제공: TH 님, 2023년 10월 21일
Hello Bassam. Thank you for choosing Home2 Suites By Hilton, Milton. We appreciate your feedback adn we're very sorry you were unhappy with breakfast. We hope you consider staying with us again soon.

10/10 - 훌륭해요

Guillaume 님, east stroudsburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 10월 21일
Hello Guillaume. Thank you for choosing Home2 Suites By Hilton, Milton. We appreciate your ratting.

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice and lots of parking, elevators were prompt. Nice pool and exercise facility. The room itself was spacious, could use a bigger tv.
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 9월 3일
Hello Chris. Thank you for choosing Home2 Suites By Hilton, Milton. We're you enjoyed your stay and we appreciate you feedback. Hope to see you again soon.Best Regards,Tasneem Hazzouri

2/10 - 너무 별로예요

Christopher

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a suit with a kitchen, but no stove and no kettle to boil water for tea. The internet was very slow. I had to tether it to my cell phone. The shower was dirty, I found someone's pubic hair in the shower. The water pressure was so low I could hardly take a shower. I would not recommend this place to anybody and I am having 2nd thoughts about Expedia as well.
2023년 8월에 2박 숙박함
답변 제공: th 님, 2023년 8월 29일
Hello Christopher and thank you for your review. We appreciate your feedback as it is very important to us to ensure our guests are happy with their stay. We are sorry you did not have a good experience. For future reference, we provide cooktops, pots and pans when requested at front desk. As for the dirty shower, we will bring this to the house keeping team attention, so it does not happen again. We are glad you chose Home2 Suites as your second home and hope you consider staying with us again soon.Best regards,Tasneem Hazzouri

8/10 - 좋아요

Felix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent for Family
2023년 8월에 2박 숙박함
답변 제공: TH 님, 2023년 10월 21일
Hello Felix and thank you for your recent stay here at Home2 Suites By Hilton, Milton. We appreciate your ratting.