내부

포우사다 팔라시우 데 켈루스 - 히스토릭 호텔 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 239개 이용 후기 중 135개" "
평점 8 - 좋아요. 239개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 239개 이용 후기 중 24개" "
평점 4 - 별로예요. 239개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 239개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Young Tae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
중세의 하룻밤을 느낄수 있었고 호텔 직원들의 써비스가 최고였으며 켈루스 궁전관람과 부속 레스토랑의 식사와 써비스도 일류였음
2019년 1월에 1박 숙박함
답변 제공: Silva 님, 2019년 1월 19일
친애하는 고객 의견을 보내 주셔서 감사합니다. 우리는 가까운 장래에 다시 당신을 맞이할 수있는 기회를 가지기를 바랍니다. 친애하는

10/10 - 훌륭해요

SUNGBEEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고전적인 분위기의 훌륭한 호텔
도심과는 많이 떨어져 있지만 주변경관이 좋고 고전적인 분위기의 호텔로 매우 만족스러웠음. 아침식사도 매우 훌륭하였고, 호텔 주변공간이 널찍하여 무료주차도 가능하였음. 자동차로 주변 관광지 탐방이 매우 용이하였음.
답변 제공: General Manager 님, 2016년 12월 12일
Thank you for taking the time to share your review, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the Pousadas location

10/10 - 훌륭해요

Douglas 님, Burlington

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing and very helpful and the guest room, lobby and breakfast room and food were excellent!
2024년 4월에 3박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 4월 7일
Dear Mr Douglas McdanielThank you for your review. We are very happy to verify that you enjoyed your stay in our Pousada. We hope to see you soon at our Pousada. Kindest regards,Pousada de Queluz Team

10/10 - 훌륭해요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and a lovely property. Very convenient for travel into Lisbon or to Sintra. We thoroughly enjoyed our stay and would highly recommend this property.
2024년 3월에 5박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 3월 25일
Dear Mrs Catherine, We would like to thank you for your visit and comments to our Pousada de Queluz. We are very pleased to see that we exceeded your expectations.We hope to welcome you soon for a new stay.Kindest regards, Pousada de Queluz Team

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lacking various amenities, like a pool, spa, restaurant, etc.
2024년 3월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 3월 13일
Dear Mr./Mrs. Michael, We were delighted to hear that your recent stay at Pousada Palácio de Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your feedback.Our Pousada is located in a historic building that dates back to the 18th century. As such, we are unable to incorporate swimming pools or spas. We apologize for any inconvenience caused.Many thanks for choosing Pousada Palácio de Queluz for your holiday. We look forward to hosting you again soon at our Pousada.Kind regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and friendlty
2024년 3월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 3월 13일
Dear Mr. Manuel, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

ABIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing customer service including front desk staff and kitchen/bar staff. Breakfast was fantastic with excellent customer service. Beautiful palace next door. We greatly enjoyed our stay.
답변 제공: Pousada de Queluz 님, 2024년 2월 18일
Dear Mr. Abin, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

leonor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so professional and helpful. It was always a pleasure to greet them, they were very knowledgeable of the transportation & sites.
2023년 12월에 7박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 2월 4일
Dear Mrs. Leonor, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Interesting experience
I wanted to experience famous “Pousada”. Actually, it was interesting architecture, and it was just in front of the old palace.
2023년 12월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 2월 3일
Dear Atsushi,On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Cristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2024년 2월 4일
Cara Srª CristinaFicámos encantados em saber que a sua estadia recente na Pousada Palácio de Queluz foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido a Pousada Palácio de Queluz para as suas férias. Esperamos voltar a acolhê-la em breve na nossa Pousada.Cordialmente, A Equipa da Pousada Palácio de Queluz

10/10 - 훌륭해요

Iordanka

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marcel Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel avec plein de charme pourvu de larges chambres confortables, petit déjeuner abondant avec un large choix avec des pâtisseries faîtes maison très bonnes. Personnel à l'écoute et serviable. Hôtel pas très loin en train du centre de Lisbonne (15 minutes). Je recommande vivement cet hôtel, prix correct pour ce type d'hôtel (pousada).
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Tanya 님, Salt Lake City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for our first night in Portugal. Quiet, easy to walk around. Uber from LIS was less than $20, about 20 min drive. Everything at hotel was great.
2023년 11월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 12월 10일
Dear Mrs. Tanya, On behalf of our entire team at Pousada Palácio de Queluz, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Queluz.Best regards, The Team at Pousada Palácio de Queluz

8/10 - 좋아요

Silvana Borges da

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Hospedagem em frente ao Palácio de Queluz, propriedade antiga, quarto imenso com direito a uma sala de TV, vale a experiência para se hospedar em uma arquitetura de época, mas decepcionante no quesito de não oferecer refeições e apresentar um café da manhã mediano.
답변 제공: Pousada de Queluz 님, 2023년 11월 13일
Cara Srª Silvana BorgesDesde já o nosso obrigado pela preferência na nossa Pousada de Queluz.Agradecemos os vossos comentários sobre a nossa Pousada e lamentamos apenas que o nosso pequeno almoço não tenha sido do vosso agrado. Cordialmente, A equipa da Pousada de Queluz

8/10 - 좋아요

Kjell Gunnar

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kim

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just charming - no restaurant on site but don’t fret there are lovely restaurants in the vicinity. Breakfast is onsite and they provide a great spread. The area Surrounding the hotel makes this a five star
2023년 10월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 18일
Dear Mrs. Kim Mikkelsen,On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We are pleased to see that you enjoyed our breakfast offer and that it exceeded your expectations.We look forward to hosting you again soon at our Pousada!Warm regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Walquiria

2023년 9월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 12일
Dear WalquiriaThank you for your kind review.Our guest opinion are very important to us and help us to improve everyday, to offer a excellent service.We hope to be able to welcome you again soon.Kindest regardsQueluz Pousada Team

10/10 - 훌륭해요

Jennifer

2023년 9월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 2일
Dear Mrs. Jennifer Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic historical palace! Rooms are spotless and the breakfast is amazing.
2023년 9월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 1일
Dear Mr. David Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.Very happy to know that our breakfast offer exceeded your expectationsIt was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Beverly

좋아요: 숙박 시설 상태 및 시설
Loved having parking and staff was very nice.
2023년 9월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 1일
Dear Mrs. Beverly, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 1일
Dear Mr./Ms.On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It's great to know that you had a pleasant stay with us and that we were able to create wonderful memories together with you.We hope to welcome you back to our Pousada soon!Yours sincerely,the team at Pousada Palácio de Queluz

10/10 - 훌륭해요

JORGE

2023년 9월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 1일
Caro Sr. JorgeEm nome de toda a equipa da Pousada Palácio de Queluz, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve na Pousada Palácio de Queluz.Cordialmente, A Equipa da Pousada Palácio de Queluz

10/10 - 훌륭해요

Lene

2023년 9월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 10월 1일
Geachte heer Lene,Namens het hele team van Pousada Palácio de Queluz willen we u bedanken voor uw vriendelijke feedback.Het is geweldig om te horen dat u een plezierig verblijf bij ons hebt gehad en dat we samen met u prachtige herinneringen hebben kunnen creëren.We hopen u snel weer in ons hotel te kunnen begroeten!Met vriendelijke groeten, het team van Pousada Palácio de Queluz

2/10 - 너무 별로예요

dana

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is not worth 4 stars hotel
2023년 9월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 9월 16일
Dear Mrs Dana TichaWe would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We appreciate that you chose Pousada Palácio de Queluz for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kindest regardsPousada de Queluz Team

10/10 - 훌륭해요

Giuseppe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottimo soggiorno in una struttura storica.
Struttura storica, ben tenuta e molto comoda. Camera ampia e letti comodi. Ottima colazione e ottimo rapporto qualità/prezzo. Parcheggio gratuito difronte l'hotel. Stazione dei treni ad 1 km per raggiungere in circa 15 minuti Lisbona.
2023년 8월에 3박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 29일
Signore GiuseppeGrazie per il tuo feedback sul tuo soggiorno alla Pousada Palácio de Queluz.È sempre gratificante vedere che i nostri ospiti apprezzano la loro esperienza e il servizio dedicato, attento e professionale del nostro staff. È questo sentimento di orgoglio che ci motiva a migliorare continuamente la qualità del nostro servizio.Desideriamo inoltre ringraziarvi per aver apprezzato la nostra offerta per la colazione. Ogni giorno prepariamo lo stesso affinché i nostri ospiti possano iniziare la giornata nel migliore dei modi!È stato un grande piacere per noi averti come nostro ospite. Vorremmo ringraziarvi per il vostro soggiorno alla Pousada Palácio de Queluz e non vediamo l'ora di darvi il benvenuto di nuovo.Cordiali saluti, Pousada de Queluz Team

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 23일
Dear Mrs OlgaOn behalf of our entire team at Pousada Palácio de Queluz, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Queluz.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Serina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 23일
Dear SerinaWe were delighted to hear that your recent stay at Pousada Palácio de Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Palácio de Queluz for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Pousada de Queluz Team

8/10 - 좋아요

Luis

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranquilidad y ubicación
Sitio tranquilo cerca de Sintra y Lisboa. Apeadero cerca para ir en tren a ambas ciudades. Cerca de la Pousada hay varios restaurantes de calidad, saliendo de la posada en dirección al apeadero de tren. La zona cerca de la estación de tren es bastante deprimida, da un poco de inseguridad, si bien no hubo problema alguno.
2023년 8월에 5박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 18일
Estimado Señor LuisEn nombre de todo el equipo de Pousada de Queluz, nos gustaría agradecerle sus comentarios positivos. Su opinión es fundamental para que podamos seguir mejorando nuestro servicio y anticiparnos a las necesidades de nuestros Huéspedes. Nos alegra saber que cumplimos con sus expectativas.Fue un verdadero placer tenerlo como huésped y esperamos darle la bienvenida pronto en Pousada de Queluz.Atentamente, El equipo de Pousada Queluz

4/10 - 별로예요

Naide

2023년 7월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cleaning staff permanently on their cells
The bath and its floor were seldom cleaned during the 6 days we were there and no one could make up our room, after our return one evening ,only to find the room unserviced. EVERY time I tried to talk to any of the cleaning staff, I found them on their cell phones working ONLY with 1 hand!!
2023년 7월에 6박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 3일
Dear Sir or MadamWe thank you in advance for your preference in our Pousada, as well as for your comments. Feedback from our customers helps us to improve our service and achieve excellence. Regarding your comments, we would like to have information on the date of stay, room number in order to help us understand what happened. For us, the issue of cleaning is a fundamental and important point in our work to which we dedicate the utmost attention and ensure that it is carried out carefully and daily. We have a 24-hour reception service, so you can always ask for help or clarification from our employees. We offer our apologies for any inconvenience caused and internally we will take measures about what happened.We hope to be able to receive you soon at our Pousada.Kindest regardsPousada de Queluz Team

8/10 - 좋아요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
A character property in a quiet location outside of Lisbon centre opposite the beautiful Palácio Nacional de Queluz. Sightseeing in Lisbon or Sintra is possible by train but the station is a 14 minute uphill walk away from the hotel (or 4.05 euros by taxi). A car would be preferable and there is plenty of parking. We had a good room with very comfortable beds, and a great breakfast with excellent service. There is a very limited choice of restaurants nearby, especially on a Sunday. We ended up at MacDonalds.
2023년 7월에 7박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 7월 26일
Dear Mrs. Margaret, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Francisco

2023년 7월에 4박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 3일
Caro Sr. FranciscoUma vez mais agradecemos a vossa preferência na nossa Pousada de Queluz.Agradecemos a vossa avaliação que nos deixa plenos de orgulho.Na expetativa de uma nova visita, apresentamos os nossos melhores cumprimentos

10/10 - 훌륭해요

Jason 님, Cohutta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great historic hotel with a very friendly staff and delicious breakfast buffet! Rooms very nice and comfortable. Would highly recommend!
2023년 7월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 7월 26일
Dear Mr Jason Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

4/10 - 별로예요

Luís

2023년 6월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 8월 3일
Caro Sr. LuisAgradecemos a vossa visita na nossa Pousada de Queluz, bem como a vossa avaliação.Lamentamos não termos correspondido às vossas expetativas.Na expetativa de uma nova visita, apresentamos os nossos melhores cumprimentos

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service
2023년 6월에 2박 숙박함
답변 제공: The Team at Pousada Palácio de Queluz 님, 2023년 6월 15일
Dear Mrs. Christina, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Gretell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the hotel are wonderful. The best place around is the hotel itself
2023년 5월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 6월 2일
Dear Ms Gretell ScottOn behalf of the entire team at Pousada de Queluz, we would like to thank you for your positive feedback. The opinion of our guests is essential for us to continue to improve our service. We are glad to know that we met your expectations and that the service provided by our employees was to your liking.It was a real pleasure to have you as a Guest and we hope to welcome you back soon at Pousada de Queluz.Sincerely, The Pousada Queluz Team

10/10 - 훌륭해요

Shai

2023년 5월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 5월 19일
Dear ShaiOn behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your feedback.We are delighted to hear the news that you had a pleasant stay with us and that we helped to create good memories.We hope to welcome you back to our Pousada soon!Yours sincerely,The Pousada Palácio de Queluz Team

10/10 - 훌륭해요

Missael 님, Goteborg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing !! Incredible place !! We spent our honeymoon there. The staff was very helpful and had plenty of details with the organization. We will for sure come back Thanks for everything ❤️
2023년 5월에 3박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 5월 17일
Dear Mr. Missael, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.We are very happy that you chose us for your honeymoon.On behalf of the entire team, we send you our best wishes and may your wedding be a happy journey full of unforgettable memories.It was a great pleasure for us to welcome you as our Guest and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very, very clean! Thabks to Tatiana, our room was superb! The front desk clerks were also very helpful. Breakfast was outstanding!
2023년 5월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 5월 18일
Dear AlexOn behalf of the entire team at Pousada de Queluz, we would like to thank you for your positive feedback. Your opinion is essential for us to continue to improve our service and anticipate the needs of our Guests. We are glad to know that we met your expectations.It was a real pleasure to have you as a Guest and we hope to welcome you back soon at Pousada de Queluz.Sincerely, The Pousada Queluz Team

10/10 - 훌륭해요

Lynda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was quite exceptional knowing some of the history, easy to imagine royalty living there so many years ago. We found some understaffing but nothing disturbing. The receptionist made us drinks at the bar because there was not a bartender at the time. I imagine that it is only hotel guests who would use the bar so this is understandable. The breakfast room beyond the bar is more than adequate and pleasant and the breakfast itself fulfilled anyone's morning requests. There is no dining room but there are several local restaurants, one in particular, the Retiro de Mina, that serves "excellent" food with wonderful staff. Lynda and Carol from Canada
2023년 4월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 5월 5일
Dear Mrs. Lynda, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.We are pleased to know that you really enjoyed our breakfast. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Randell

2023년 4월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 5월 11일
Dear Mr RandellOn behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your feedback.We are delighted to hear the news that you had a pleasant stay with us and that we helped to create good memories.We hope to welcome you back to our hotel soon!Yours sincerely,The Pousada Palácio de Queluz Team

10/10 - 훌륭해요

Arturo Luis

2023년 4월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 4월 20일
Estimado Señor. Arturo LuisNos gustaría agradecerle su evaluación, es con gran satisfacción que comprobamos que su estadía cumplió con sus expectativas. Esperamos darle la bienvenida pronto y desearle una excelente estadía en Portugal.SaludosPousada de Queluz

8/10 - 좋아요

Andre

2023년 3월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 4월 11일
Caro Sr. AndréEm nome de toda a equipa da Pousada Palácio de Queluz, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve na Pousada Palácio de Queluz.Cordialmente, A Equipa da Pousada Palácio de Queluz

10/10 - 훌륭해요

raizel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 3월 21일
Dear RaizelThank you for your preference in our Pousada de Queluz.We are delighted to hear that your recent stay at Pousada Palácio de Queluz was very pleasant and much appreciated. On behalf of the team, we would like to thank you for your kind feedback.Thank you very much for choosing Pousada Palácio de Queluz for your stay. We hope to welcome you back soon at our Pousada.

10/10 - 훌륭해요

Beatriz

2023년 2월에 4박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 2월 9일
Cara Sr.ª BeatrizEm nome de toda a equipa da Pousada Palácio de Queluz, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-la em breve no nosso hotel!Atenciosamente, A Equipa da Pousada Palácio de Queluz

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location Walking distance to restaurants
2023년 1월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 2월 4일
Dear Mr Neil PondThank you for your preference in our Pousada de Queluz.We take this opportunity to thank you for taking the time to share your opinion.We were delighted to read your rave reviews about our location. It is with great pride that we always try to provide an excellent experience to our GuestsThank you for your stay and we hope to welcome you back soon at Pousada Palácio de Queluz.Sincerely,The Pousada Palácio de Queluz Team

4/10 - 별로예요

Natalia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free parking and good breakfast.
답변 제공: Pousada de Queluz 님, 2023년 2월 4일
Dear Mrs NataliaWe are delighted to hear that your recent stay at Pousada Palácio de Queluz was very pleasant and much appreciated. On behalf of the team, we would like to thank you for your kind feedback.Thank you very much for choosing Pousada Palácio de Queluz for your vacation. We hope to welcome you back to our hotel soon.

10/10 - 훌륭해요

FERNANDO L

2023년 1월에 1박 숙박함
답변 제공: Pousada de Queluz 님, 2023년 2월 4일
Caro Sr. Fernando VieiraEm nome de toda a equipa da Pousada Palácio de Queluz, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, A Equipa da Pousada Palácio de Queluz

10/10 - 훌륭해요

Desiree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Property itself is a wow and coming to know of its history makes one very proud to be able to stay here. Staff are truly an asset to the place, Ruth and Team make you feel just as royal as the Palace. We will be returning :) thank you for an amazing experience
답변 제공: The Team at Pousada Palácio de Queluz 님, 2023년 1월 12일
Dear Mrs. Desiree,On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Palácio de Queluz

10/10 - 훌륭해요

Heidemarie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was lovely, but the best part was the kindness, helpfulness, and professionalism of the staff, at the front desk and in the breakfast room. They were all simply wonderful.
답변 제공: The Team at Pousada Palácio de Queluz 님, 2023년 1월 12일
Dear Mrs. Heidemarie, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz