We used the spa service for massage and Hammam. The ladies providing the service cannot speak English at all. They were also very rude. Highly recommend translator or some staff who can speak English. We were not told swim caps mandatory in the pool, they charged us 20 lira for each cap. Although check in time was 2pm they made us wait till 4 to get us checked in. Hotel and rooms were good. Staff at dining area, very good.