숙박 시설 정면

프랭키스 호텔 여행 후기

3 out of 5
프랭키스 호텔
4th Lane Cantonments Rd (Oxford St), Osu, Accra

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 120개 이용 후기 중 53개" "
평점 8 - 좋아요. 120개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 120개 이용 후기 중 12개" "
평점 4 - 별로예요. 120개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 120개 이용 후기 중 6개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Richard

좋아요: 편의 시설/서비스
I loved my lodging here.
2024년 4월에 1박 숙박함
답변 제공: Rex 님, 2024년 4월 18일
We appreciate you staying with Frankie's Hotel, Thank you, and Hope to see you soon.

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스, 편의 시설/서비스
Cleanliness. Loved the breakfast option. The access to restuarants and a supermarket
2024년 3월에 3박 숙박함
답변 제공: Rex 님, 2024년 4월 3일
Dear Richard, Thank you for Staying with Frankie's Hotel, we appreciate your comment. Thank you again and hope to see you soon.

10/10 - 훌륭해요

Ralston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very safe and the stuff workers are very kind and very helpful ,im very serious about this hotel .🙏🙏🙏🙏
2024년 3월에 2박 숙박함
답변 제공: Rex 님, 2024년 3월 14일
Hello Ralston,Thank you for staying with Frankie's Hotel, we do appreciate your review about the Hotel.We hope to see you soon.Warm Regards.

10/10 - 훌륭해요

Philip

2024년 1월에 1박 숙박함
답변 제공: Rex 님, 2024년 1월 20일
Dear Philip,Thank you for Staying with Frankie's Hotel. We appreciate your feedback, and we Hope to see you soon.Warm Regards.

10/10 - 훌륭해요

Roland

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Rex 님, 2024년 1월 17일
Hello Roland, Thank you for Staying with Frankie's Hotel. We appreciate your review.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and clean room. Air conditioning working no issues with facilities. Friendly reception staff
2023년 11월에 9박 숙박함
답변 제공: Rex 님, 2024년 1월 17일
Hello Laura,Thank you for Staying with Frankie's Hotel, we do appreciate your review. We hope to see you on your next visit.Warm Regards.

10/10 - 훌륭해요

USHI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top service and top location
Smooth and efficient check-in. Super friendly service at reception and restaurant. Room ideal for single, a bit small for couple with loads of luggage. Very clean, comfortable bed.
2023년 11월에 2박 숙박함
답변 제공: Rex 님, 2024년 1월 17일
Dear Ushi,Thank you for the review, We hope to see you on your next visit. I will recommend a double room to you on your next Visit, Our double rooms are very spacious and has enough space in them. Thank you.

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tof hotel in het bruisende Osu.
In het midden van de bruisende Oxford Street dus ideale ligging. Kamer is netjes, comfortabel bed en proper. Ijskast en airco op de kamer. Vriendelijk personeel. Er is een luchthaven shuttle aanwezig. Ontbijt ook zeer verzorgd. Ik vond het spijtig dat er op mijn kamer niet echt een raam was met uitzicht. Ook is er geen lift wat moeilijk kan zijn voor klanten met veel bagage.
2023년 11월에 1박 숙박함
답변 제공: Rex 님, 2024년 1월 17일
Hartelijk dank voor uw verblijf bij Frankie's Hotel. Wij stellen uw reactie op prijs. Ik raad u aan onze tweepersoonskamers te boeken, die zijn voorzien van een raam met uitzicht op Oxford Street.Hartelijke groeten.

10/10 - 훌륭해요

EBENEZER

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rex 님, 2023년 11월 14일
Hi Ebenezer,Thank you for Staying with Frankie's Hotel, We appreciate your review.Warm Regards.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was located close to things I wanted to see and visit. The property was near many night clubs, bars, lounges, and restaurants. There were many street vendors available for artifacts to buy. The room had a safe and small refrigerator. I was comfortable when in my room.
2023년 10월에 8박 숙박함
답변 제공: Rex Yemoh 님, 2023년 10월 16일
Dear John, Thank you for Stay with Frankie's Hotel, we do appreciate your review.We hope to see you on your next visit.Warm Regards

10/10 - 훌륭해요

jonathan Abetey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hjjehhjj
2023년 8월에 11박 숙박함
답변 제공: Rex Yemoh 님, 2023년 9월 6일
Hello Jonathan,Thank you for Staying with Frankie's Hotel. We Appreciate your review and Look forward to your Next Stay.

2/10 - 너무 별로예요

Samuel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very stinking room. Also gave me a room with twin size bed instead of queen size that I paid for.
2023년 7월에 1박 숙박함
답변 제공: Rex Yemoh 님, 2023년 7월 11일
Dear Samuel,Thank you for reviewing us, Unfortunately we have never experience such unpleasant statement like this ever before, and per our records we cannot find your booking for us to cross check and know what room you were given. i would be glad if you can email me with further details on reserve@frankieshotel.com.Thank you.

8/10 - 좋아요

Miguel Ângelo

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Boa localização para quem vai em negocios, embora com a rua demasiado movimentada tanto de dia como a noite Condições aceitáveis para quem precisa chegar ao final do dia tomar um banho e sentir o fresco do ar condicionado. Pequeno almoço bom
2023년 5월에 4박 숙박함
답변 제공: Rex Yemoh 님, 2023년 5월 29일
Olá Miguel,Obrigado por se hospedar no Frankie's Hotel. Agradecemos o seu comentário, e esperamos vê-lo novamente.Atenciosamente.

6/10 - 괜찮아요

Dagria

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The location was great for our activities and staff were nice and friendly . The downside for us there is no lobby or comfortable area to sit for long period . We checked in late after 12oclk at night and had a late flight back we were charge for late checkout with no options. It was either we sit on the tough metal chairs in the restaurant or in scorching sun. Just saying if you have a late evening flight back its not the place to stay.
2023년 3월에 10박 숙박함
답변 제공: Rex Yemoh 님, 2023년 4월 5일
Hi Dagaria,It was a pleasure having you and your sister stay with us, It is rather unfortunate that you raise these concern about check-inn time the very last minute you were about checking out. From our records you checked in to the hotel about 10:38pm which you have a copy on your hotel receipt, and not after 12 midnight. We always arrange late check-out for our customers whenever they need it. And as per hotel Standard check in time is from 2pm on the day of arrival, should for some reason you would want to check in late we can always arrange a special one off for you. Our out late check-out policies are also very flexible, were we sometimes offer free late check out until 2pm for Free. We explained it all which your sister understood and agreed to it. It is rather astonishing to see a comment of this. We would want to sincerely apologies if we did not explain this very well to your understanding. We would want to correct this on your next trip.Warm Regards.

8/10 - 좋아요

Paul 님, Burke

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast and food was very good
2023년 3월에 2박 숙박함
답변 제공: Rex Yemoh 님, 2023년 3월 22일
Hello Paul,We are glad to hear that you had a great experience with our service. We strive to provide friendly and efficient service to all of our customers, and we are pleased to hear that we met your expectations. We hope to see you again soon!"

10/10 - 훌륭해요

Yoko

2023년 3월에 4박 숙박함
답변 제공: Rex Yemoh 님, 2023년 4월 5일
Hello Yoko,We appreciate your stay with us, we look forward to your next stay.Warm Regards.

8/10 - 좋아요

Tara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
y
2023년 2월에 7박 숙박함
답변 제공: Rex 님, 2023년 3월 9일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Marcelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for quick stays
Decent place, simple but clean, in the middle of Oxford St. Well insulated to avoid the noise.
2023년 2월에 1박 숙박함
답변 제공: Rex 님, 2023년 2월 14일
Dear Marcelo,Thank you very much for the review, we hope to see you again for a much more better service.Warm Regards.

8/10 - 좋아요

Martin

2023년 2월에 1박 숙박함
답변 제공: Rex 님, 2023년 3월 9일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Carmilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Rex 님, 2023년 2월 6일
Thank you.

10/10 - 훌륭해요

Marie Paule

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Rex 님, 2023년 3월 9일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Marie Paule

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently stayed at Frankie's Hotel and I have to say, it was a fantastic experience from start to finish. The property is well-maintained and modern, with comfortable room's I needed during my stay. The staff were incredibly friendly and helpful, always going above and beyond to make sure I was comfortable and had everything I needed. One of the highlights of my stay was the delicious breakfast offered each morning, with a wide selection of hot and cold options that were sure to please everyone. The location of the hotel is also excellent, with easy access to public transportation and plenty of nearby restaurants and shops to explore. Overall, I highly recommend Frankie's Hotel to anyone looking for a comfortable, convenient, and enjoyable stay. Whether you're traveling for business or pleasure, this property will definitely exceed your expectations. Thank you for a wonderful stay!
답변 제공: Rex 님, 2023년 2월 8일
Dear Marie,Thank you for the Complements, We look forward to your next stay. Warm Regards.

10/10 - 훌륭해요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Rex 님, 2023년 1월 25일
Thank you Very Much George.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location. Close to many good spots. Good pleasant staff. Breakfast is good.
답변 제공: Rex 님, 2023년 1월 25일
Thank you very Much Andrew.

10/10 - 훌륭해요

Marie Paule

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le personnel de la réception est très serviable, en particulier Kwame, il était très bien informé et gentil. Tout était au point. J'ai vraiment adoré l'hôtel et ce fut une très belle expérience. J'y retournerai sûrement quand je viendrai au Ghana.. merci à l'hôtel de Frankie
답변 제공: Rex 님, 2023년 1월 18일
Cher Marie.Merci d'avoir séjourné au Frankie's Hotel.Nous sommes ravis que vous ayez apprécié votre séjour chez nous.Kwame est également reconnaissant pour vos aimables paroles.Meilleurs voeux.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great deal for the hotel
2023년 1월에 1박 숙박함
답변 제공: Rex 님, 2023년 1월 7일
Thank you Michael, We appreciate your stay with Frankie's Hotel.Warm Regards.

10/10 - 훌륭해요

Anwar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Rex 님, 2022년 12월 28일
Thank you.

8/10 - 좋아요

Maya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Rex 님, 2022년 12월 22일
Thank you Maya for Staying with Frankie's Hotel, we appreciate your responds.Warm Regards.

10/10 - 훌륭해요

Anwar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the best in Accra
It’s always a pleasure staying here!The staffs are amazing
2022년 12월에 1박 숙박함
답변 제공: Rex Yemoh 님, 2022년 12월 12일
Hello Anwar.Thank you for always been our Loyal customer, we appreciate your cordial relationship with Frankie's Hotel.Warm Regards.

8/10 - 좋아요

Sofia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

8/10 - 좋아요

Jocelyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 4박 숙박함
답변 제공: Rex 님, 2022년 8월 18일
Hello Jocelyn, Thank you for staying with Frankie's Food and Rooms. We appreciate your review. Warm Regards.

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very warm staff and very helpful. Please was CLEAN!Totally love the time there
2022년 8월에 3박 숙박함
답변 제공: Rex Yemoh 님, 2022년 8월 10일
Hello Andrew, Thank you very much for staying with Frankie's Hotel. We appreciate your good comment. We hope to see you on your next Visit to Ghana. Warm Regards.

8/10 - 좋아요

Zondell

2022년 6월에 11박 숙박함

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 5박 숙박함
답변 제공: Rex 님, 2022년 6월 30일
Hello Andrea, Thank you for Staying with Frankie's Hotel. Warm Regards.

8/10 - 좋아요

Andrea

2022년 5월에 4박 숙박함

10/10 - 훌륭해요

Monica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel/Awesome Staff
The staff at Frankie's are warm, friendly, welcoming, professional and courteous. It will be my hotel of choice when I return. The restaurant food was awesome and included a large variety of food choices. The staff there was awesome as well. It is in the heart of everything with shopping, drugstore, eateries & supermarket within walking distance.
2022년 5월에 4박 숙박함
답변 제공: Rex 님, 2022년 6월 13일
Hello Monica, Thank you very much for kind words. We hope to see you on your next trip. Warm Regrades Rex

8/10 - 좋아요

Margaret

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was pleasant, the staff were friendly, the rooms fairly clean. The food was very good. I also love the location of the hotel, everything is within reach, i.e banks, shopping, restaurants.
2022년 5월에 3박 숙박함
답변 제공: Rex 님, 2022년 5월 17일
Hello Margaret, Thank you for staying with Frankie's Hotel. We are pleased with your comment and we will be happy to have you stay with us anytime you come to Ghana. Thank you and warm Regards.

10/10 - 훌륭해요

Pious 님, Portland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

4/10 - 별로예요

Georgia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The noise from the air conditioner unit kept us up all night. To stop it, we then had to turn the air conditioner off, which affected the comfort in the room - Not good
2022년 4월에 1박 숙박함
답변 제공: Rex 님, 2022년 4월 8일
Hello Georgia, I apologize for the discomfort we had to put you through. I promise to upgrade and make your next stay a very pleasant one. Warm Regards.

6/10 - 괜찮아요

RAMON

2022년 2월에 2박 숙박함
답변 제공: Rex 님, 2022년 2월 17일
Thank you very Much Mr. Ramon. We appreciate your feedback and hope to see you again. Kind Regards.

2/10 - 너무 별로예요

Christopher

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked to stay at the property for 9 days and checked out after three. When we arrived, we realised that the rooms we had booked had no windows - so we upgraded to the "premium rooms". I've summarised our experience below: 1. The A/C didn't work. 2. The shower didn't drain properly in one of the rooms. The shower tray filled up with water and black 'bits' emerged from the plughole. We asked three times for the issue to be fixed, but to no avail. 3. The windows on the stairwell up to the top floor are incredibly dangerous. They open in a way that would make it possible for an adult to fall out, two storeys up. After several requests to the hotel staff to fix the shower and A/C did not result in the issues being resolved, we left the hotel. We asked for a refund for the days we would not be staying at the hotel. We were told by the hotel staff that we would get a refund in due course via Expedia, but it turned out to be a lie. We sent pictures of the issues to expedia, but they did nothing. This hotel is awful - avoid like the plague.
2022년 1월에 9박 숙박함
답변 제공: Rex 님, 2022년 2월 11일
Dear Christopher, Thank you very much for bringing to our attention issues regrading your stay. Its unfortunate you had a bad experience during your first stay with us. We would first want to apologies for any inconvenience the hotel may have caused you during your stay. Secondly we are in touch with Expedia now to refund your money back to you. But we would want you to know that your booking had a clause of NON REFUNDABLE booking policy attached before you booking, we would contact Expedia for a wavier on it. Regards.

10/10 - 훌륭해요

Wisdom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함
답변 제공: Rex 님, 2022년 1월 18일
Hi Wisdom, We appreciate your rating on our Property. Thank You.

8/10 - 좋아요

Nkiruka

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the shower head and the comfortable bed! 😊
2022년 1월에 2박 숙박함
답변 제공: Rex 님, 2022년 1월 14일
Hello Nkiruka, It's a pleasure enjoying your stay with Frankie's Foods and Rooms. We hope to see you on your next visit. Thank You.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid Hotel - AMAZING RESTAURANT
Frankie’s is a solid hotel for the price and location. It’s in the middle of the hustle and bustle of Osu so it can get loud at night but in a lively way. The restaurant was surprisingly PHENOMENAL! From the local meals to the international meals - everything was SO GOOD.
2022년 1월에 2박 숙박함
답변 제공: Rex 님, 2022년 1월 14일
Thank you very much for given us the opportunity to serve you. Its a pleasure to note that you did not only enjoy the Hotel, but all other service that comes with it. Warm Regards.

10/10 - 훌륭해요

Adu-Sade

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the breakfast options as well as the ice cream. Also the walking distance of the hotel to shopping, clubs, banks and other restaurants was ideal/convenient . Staff was super friendly and helpful. Would definitely come back again.
2021년 12월에 5박 숙박함
답변 제공: Rex 님, 2022년 1월 6일
Hello Adu Sade, Its a pleasure having you stayed with us. We appreciate your good comment and will love to see you anytime you come to Ghana. Regards from the Team.

8/10 - 좋아요

Nina 님, San Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

8/10 - 좋아요

Nina 님, San Pedro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is in a great location convenient to everything. The rooms aren't 5 star but are clean, roomy and has the basics one would need on a triip.
2021년 12월에 1박 숙박함
답변 제공: Rex 님, 2021년 12월 13일
Hello Nina , Its a pleasure having you stayed with us. We will love to see you anytime you come to Ghana. Regards.

10/10 - 훌륭해요

tod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was perfect...their greatest asset was their staff....the entire front office personnel was great...my first impression was that they must have gone through some type of extraordinary customer service training that is until I met the front office supervisor (REX) and realize that they all just follow the lead of their supervisor...willing to bet that Rex will be the next general manager at the location and Sika the next front office supervisor...keep up the good work gentlemen...life is beautiful...
2021년 11월에 14박 숙박함
답변 제공: Rex 님, 2021년 12월 8일
Thank you very Much Mr. Tod, we appreciate all your comment. Regards to your and your Wife, we hope to see you in Ghana soon.

10/10 - 훌륭해요

walker

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel are Nice
2021년 11월에 6박 숙박함
답변 제공: Rex 님, 2021년 11월 22일
Thank you very much Mr. Walker.

10/10 - 훌륭해요

Sam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all things was great
2021년 10월에 2박 숙박함
답변 제공: Rex 님, 2021년 10월 27일
Hello Sam, Thank you for staying with Frankie's Hotel. We hope to see you Soon. Regards