숙박 시설 정면

콜로니얼 인 & 크리머리 여행 후기

2.5 out of 5
콜로니얼 인 & 크리머리
701 North Franklin St., Watkins Glen, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 295개 이용 후기 중 110개" "
평점 8 - 좋아요. 295개 이용 후기 중 99개" "
평점 6 - 괜찮아요. 295개 이용 후기 중 39개" "
평점 4 - 별로예요. 295개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 295개 이용 후기 중 16개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Clarence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really liked the contactless check in and the codes for each individual door, that was nice. Even though we didn’t follow it correctly the first time the staff were so incredibly patient and helpful!! Would definitely come back!
2024년 2월에 1박 숙박함
답변 제공: Helena,Xandria,Phil 님, 2024년 2월 3일
It was a pleasure being your hosts Clarence. we are looking forward to your next visit!

10/10 - 훌륭해요

Brianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were super kind and welcoming, I would definitely stay there again
2024년 1월에 5박 숙박함
답변 제공: Hotel Staff 님, 2024년 2월 16일
Thank you for this most excellent honor, We will share the excellent news to our amazing staff.

4/10 - 별로예요

Gwen

가족 여행
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 2월 16일
We are saddedned not knowing what happened, we do appreciate the honor to serve you.

8/10 - 좋아요

Lisa

2023년 12월에 1박 숙박함
답변 제공: Hotel staff 님, 2023년 12월 31일
Thank you for the honor and privilege to serve you.

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is just awesome
2023년 12월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 12월 16일
You are amazing, thank you for taking your most valuable time to share with us on your stay. Our staff will be delighted seeing your most wonderfu comments. Thank you.

10/10 - 훌륭해요

Kari

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Place was clean no complaints there! Cute cozy place for the price you could not beat. We would go back again!
2023년 12월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 12월 11일
Thank you for your most wonderful compliments, we are committed to guest satisfaction. It is an honor having the privilege to serve you. Hae a most wonderful holiday.

10/10 - 훌륭해요

Natapong

2023년 11월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 12월 16일
We ar honored for the honor and privilege you allowed us to serve you, have a most wonderful holiday. We look forward to seeing you again soon.

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not the comfiest bed but lovely staff, great location!
2023년 11월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 11월 23일
Thank you for staying at the historic Colonial Inn Heather! It was a pleasure being your hosts for the holidays. We are planning a major renovation to the property to address your sleeping comfort! Come back and see us again! From our staff,our family to yours, enjoy life!

10/10 - 훌륭해요

Dayal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 11월 20일
Thank you for choosing and allowing us the honor to serve you. We know you have choices in your travel we thank you for choosing us.

2/10 - 너무 별로예요

Jeffrey Allen

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location. The room was moldy and musty with lots of cobwebs. Extremely tiny shower. Furnishings were outdated. Not what we expected. We left after one night due to mold and mildew.
2023년 11월에 4박 숙박함
답변 제공: Phil & Helena Evans managers 님, 2023년 11월 12일
Thanks for bringing this to our attention Jeffrey. You are always welcome at our historic Inn and bistro that now features live music and an extended menu on Friday & Saturday nights.

4/10 - 별로예요

Pam

2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 12월 11일
We are saddened seeing your choices grading us on your stay with us. We wished you alerted us on any challenges you encountered. have a wonderful holiday

2/10 - 너무 별로예요

CheTawni

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found bedbugs in our room. Thankfully, it was right when we arrived. The staff did not give us any trouble with cancelling and refunding our money. The room had a bad smell, the windows would not lock and the blinds were broken. Overall, the place needs a major makeover and deep cleaning. Would not recommend.
2023년 10월에 4박 숙박함
답변 제공: Colonial Inn 님, 2023년 11월 9일
you and your partner were high when you arrived. you never reported bed bugs. your partner claimed that he could not stay due to his asthma. shame on you both for being deceitful low lifes.

10/10 - 훌륭해요

Melinda 님, Chestnut Ridge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Owners are pleasant, walking distance to Watkins Glenn Park. Place is clean and well kept.
2023년 11월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 11월 20일
Wow, Wow & Wow. Thank you for the honor and privilege to serve you. We are blessed to have valuable guests like yourself to make relationships. We will see you available

8/10 - 좋아요

Shannon Kate

2023년 10월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 11월 29일
We thank you and appreciate the opportunity you allowed us to serve you. Happy Holidays.

10/10 - 훌륭해요

janet

2023년 11월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 11월 23일
Thank you for your feedback Janet. From our family,our staff, we are looking forward to your return to the Colonial Inn & Watkins Glen on your next trip.

8/10 - 좋아요

CHANYOUNG

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 11월 1일
Thanks for being our guests. We look forward to hosting your next stay with your favorite flavor of ice cream and waterfalls!

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only problem we had with this day was one of our neighbors. Burnt popcorn in their microwave at midnight. And it filled up the whole room with that smell. Otherwise, the property was amazing.
2023년 10월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 30일
Thanks for sharing your experience Lisa! We promise to keep the waterfalls flowing until you visit us again..without the burnt popcorn!

10/10 - 훌륭해요

Lester

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Colonial Inn & Creamery - October 2023
We enjoyed a comfortable stay at the Colonial Inn & Creamery. The location was perfect; just a few minutes walk to Watkins Glen State Park. Staff was very friendly and accommodating. Only thing was the shower - tt was very difficult to control the temperature and flow. Other than that, a very relaxing stay at this hotel. Enjoyed the colonial "charm" of this place.
2nd Floor
Exterior
2nd Floor
2nd Floor
2023년 10월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 28일
Our staff thanks you for choosing us and the kind words that we have received from you. This greatly boosts our confidence to ensure that all guests feell as you do! We ar e looking forward to being your hosts again!

4/10 - 별로예요

Jason

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 22일
Jason we regret that your stay at our historic Inn featuring our award winning ice cream and pizza located near the beautiful waterfalls of the state park was not what you expected.Please find it in your heart to try us again.

10/10 - 훌륭해요

Cynthia

2023년 10월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 11월 20일
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 - 훌륭해요

Rae

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 19일
Thanks for staying with us Rae! we are looking forward to your return!

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice old Inn walkable to the park and downtown and the lake.
2023년 9월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 13일
We thank you for choosing the Colonial Inn for your stay Mark. On behalf of the entire staff we look forward to hosting you once again!

10/10 - 훌륭해요

Ronn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location to enjoy the local sites.
2023년 10월에 2박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 12일
Thanks Ronn! We appreciate your review and hope to see you again in the future!

8/10 - 좋아요

Steven

2023년 10월에 3박 숙박함
답변 제공: Hotel staff 님, 2023년 11월 6일
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants, and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay here again.
2023년 10월에 6박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 8일
We're glad to here it Kyle! We hope to see you again!

10/10 - 훌륭해요

Timothy

2023년 10월에 2박 숙박함
답변 제공: Hotel Stafff 님, 2023년 11월 6일
Amazing, thank you for the wonderful honor you allowed us to serve you.

8/10 - 좋아요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 5일
Thanks for the kind words Jasmine! We are looking forward to your next stay at the Colonial Inn as much as you are! Enjoy!

8/10 - 좋아요

Tito

2023년 10월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 11월 6일
Thank you, thank you and thank you.

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
Quaint older home. Our bathroom was very cramped. No electric in bathroom.
2023년 10월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 11월 6일
We are saddened seeing your comment, we believe you missed the electrical outlet, all our rooms has this item including the area for the commode is with the bathtub minimum is 6' x 6' feet, we are so sorry this area is to small for you.

2/10 - 너무 별로예요

Julie

2023년 9월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 10월 3일
We are so sorry you were not pleased with our historic facility, hotel rooms, home made ice cream, home made fire wood pizza, eat in, take away pizza, beer, wine and other amenities. We appreciate your business.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quaint Inn/Motel
Very nice Inn in Watkins Glen. The room was comfortable but small. The bed was very soft almost too soft, we’re used to a firmer mattress. The home made ice cream on site was delicious ! The wood fired pizza was fantastic! Within walking distance to Watkins Glen State Park and lots of places downtown to shop . Overall it is a nice Inn/motel and reasonably priced.
2023년 9월에 2박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 10월 2일
Thank you Stephen! It was a pleasure hosting you n& we are looking forward to seeing you again! Phil,Helena & Xandria

8/10 - 좋아요

fred

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As long as you keep in mind this is a 2 star Hotel then it was as expected. You get only the basics at 2 star places
2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 10월 3일
Thank you for choosing us.

10/10 - 훌륭해요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have an home made ice cream shop on site, delicious treat! Very convenient for walking in town and especially Watkins Glen State park. Older building and rooms, very well maintained and clean.
2023년 9월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 9월 29일
Thanks Dan! We look forward to being your hosts again!

6/10 - 괜찮아요

Jane

Owners are truly awesome people
2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 28일
Thank you for your wonderful compliments, we appreciate you choosing us.

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 편의 시설/서비스
Older property but but nice. No complaints at all.
2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 28일
WE love your most excellent comments

8/10 - 좋아요

Carol Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and friendly owner
2023년 9월에 1박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 9월 29일
It was a pleasure hosting your stay Carol Anne ! Looking forward to seeing you again!

8/10 - 좋아요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just right
We enjoyed the ease of setting up reservation, check in, and check out. Note, we reserved less than 15 minutes before we arrived. Although we had our confirmation we had not received our text yet with our code for check in. But it was understandable. We enjoyed that it was right in town, walking distance from Watkins Glenn, restaurants, shopping, bars, etc. We stayed in the "motel" section. It was clean and simple. The price was a little high for size of room, but it was made up for by cleanliness, location, and friendliness of the staff at creamery portion and there was an Inn employee also.
2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 19일
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

8/10 - 좋아요

Reena

2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 10월 3일
We appreciate the honor to serve you.

8/10 - 좋아요

Margaret 님, jersey city

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean, and helpful and lovely staff. Great location and pictures on website were current. Would stay here again.
2023년 9월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 16일
We thank you for choosing and allowing us the honor and opportunity to serve you.

8/10 - 좋아요

Chris

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the cute little place at Colonial Inn & Creamery. The ice cream parlor is wonderfully nostalgic and has a cozy feel to the place. The wood-fired pizza garden is tiny and fun. The motel rooms behind the ice cream parlor/main house look like a motel from the 1950s, but the locks are up to date. Inside the motel room and bathroom were clean and comfortable, and we appreciated the fridge and microwave in the room. The staff is friendly and wonderful, and we will DEFINITELY return. Thank you for having us!
2023년 8월에 1박 숙박함
답변 제공: Phil & Helena Evans managers 님, 2023년 9월 7일
Thanks for the kind words Chris. It was truly a pleasure having you as a guest! Be safe. See you next time !

8/10 - 좋아요

Dimitrinka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place is nice, nothing spectacular, but clean. Comfortable beds and pillows. Wall unit AC, so a bit loud at night. They do contactless check in and out. Staff was super friendly. There is nice pizza and icecream. It is walking distance from the gorge, so that is definitely a plus. Also a short distance from the lake.
2023년 9월에 2박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 9월 7일
Thanks for being our guest Dimitrinka! We look forward to being your hosts in the future!

2/10 - 너무 별로예요

Dan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 9월 7일
Dan we strive to provide the best clean and comfortable experience for your stay. We look forward to seeing you again.

4/10 - 별로예요

patrice

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this place because the website photos showed an adorable, quaint building. However, when we arrived, we found that the room was not. It looked like a rundown motel room, dingy and unclean (we found a used wine glass under one of the beds and the tub floor was badly stained). The windows had fabric covering them and it was nailed down so we couldn't even open them. The bathroom blind was broken at both sides and there was a flood light directly outside that window, as well as a second window in the room so we constantly had light glaring in our room.. The furniture in the room was in poor condition and and not placed appropriately in the room (a dresser was placed partially blocking two windows) and a bed was placed almost in middle of a room and a rocking chair was there, but there really wasn't room for it. And the bathroom had no room for any toiletries other than an extremely small shelf over the sink. We ran out of toilet paper and it took us several attempts to get more because there wasn't always someone on duty. Overall, the quality of the room was not up par for what we paid. And while it was within walking distance to town and the gorge, our room was right on main street so we heard all the traffic and loud trucks coming through at all hours.
2023년 7월에 4박 숙박함
답변 제공: Colonial Inn Guest Services 님, 2023년 9월 4일
Thank you for reaching out to us Patrice. We are currently making the necessary corrections to ensure that no other guest encounters your issues. There is no excuse. Each one of our rooms offers something different. I can assure you that should you find it in your heart to try us again you will enjoy a positive experience. Phil & Helena Evans,managers

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 직원 및 서비스
The people here are wonderful! Kind, super friendly and courteous. The room we were in was clean, however the rugs absolutely need to be replaced. They were stained and ripped. One of the windows in the bedroom was cracked. If you are a light sleeper, this place isn't for you. The hotel is right off a major road and trucks drive by all night long. The ice cream at the creamery was awesome! The biscotti flavor was a family favorite.
2023년 8월에 3박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 1일
We thank you for sharing with us, we will make sure all is as should be.

8/10 - 좋아요

Maria

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property from the outside was very nice They have a cute brick oven pizza and beer in the patio with chairs to sit outside. The room is old, needs some upgrades but clean. I stay there 3 nights but they never clean the room. Walking distance to all the restaurant. Located in Franklin Street which takes you to all the wineries.
2023년 8월에 3박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 1일
Thank you fr allowing us the opportunity and honor to serve you.

8/10 - 좋아요

Richard

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 9월 1일
Thank you for the honor and opportunity to serve you.

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good, clean, basic place to stay while in Watkins Glen!
2023년 8월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 8월 30일
We are very thankful for the honor and privilege to serve you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
No frills room close to the gorge. Comfortable bed.
2023년 8월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 8월 30일
We appreciate the time we shared with you.

8/10 - 좋아요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the Inn is located in the heart of our activities for or stay.
2023년 8월에 2박 숙박함
답변 제공: Phil,Helena & Xandria 님, 2023년 9월 7일
Victor we are looking forward to being your hosts on your next stay. Be safe and enjoy life !

6/10 - 괜찮아요

Nelly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not clean at time of check in, also garbage truck picked up at 3:00 AM making lots of noise and truck lights right next to the room, not a good experience.
2023년 8월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 8월 28일
Thank you for for your sharing we will look into this immediately.