We booked a two night stay as we were in Tucson as my mother-in-law is in the hospital. We checked in on 04/01/2022. We were exhausted when we first checked in and the room had, cigarette Burns in the comforter and sheets, old food containers in the microwave from the previous occupants I am assuming, hair all over the toilet, and signs of bed bugs on the mattress, Hotels com asked us via email to rate the check-in and that if there were any problems they would forward it to management so we let them know about all these things. The next day we went to the hospital and when we came back to our room later that day we were locked out, I went to the front desk and let them know and the lady their stated of course you are locked out and that they would not let us back into our room unless we deleted the review about the condition of the room, I told them I would not do that and that I still had stuff in the room so they escorted us to the room to get our stuff, while there we showed them the mattress where there was evidence of bed bugs and the old food in the microwave, she stated she did not care. When I asked for refund at least stated if I needed to talk to hotels.com because that is where I booked through and that they could not authorize a refund, so I called them and told them what happened and they said they needed to check with the hotel staff which they did and they stated they would not authorize a refund. So I got scammed and hotels.com has not done anything about it.