Dear Mr. Thiam Soon, Thank you for your feedback. We deepy instilled ethic of service for all our guest and our most sincere apologies that it was not entirely up to your expectation. However, we have variety of room type that we may suggest suitable for your purpose of stay within your budget for the next visit. Thank you so much again for your feedback. We do hope otherwise your stay will be enjoyable and hope to see you back some day.

Hi Giuseppe, Thank you for sharing your feedback. I do apologize for the unpleasant occurrence of the issues of technical defects during your stay. I will be sure to address these shortcomings with the respective team concerned. Once again, thank you for taking the time to share your experiences. Though all this has transpired, I still hope to have the opportunity of welcoming you back to our hotel again soon.

Thank you for your review on you stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Hi, thanks for leaving us such a wonderful review. We appreciate your valuable feedback as it helps us identify the areas,so we can improve the guest experience. We are enjoyed to do our service to your needs as much as you enjoyed your stay. Take care!

Thank you for your review. We are glad to hear your good stay with us.

Hi, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

Hi, we really appreciate your positive feedback about our hotel. We do take initiative for our guest needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are planning for an upgrade and will be implement your value ideas for the property. Hope to see you again

Thank you for your feedback.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Dear Guest, Thank you for your feedback and for choosing to stay with us. We would take an action on our toilet maintenance.

Thank you for your time to review our hotel. Your review is very concerning to us. We would appreciate if you would contact our customer care team by email to reach with a customer care representative about your experience.

Hello Sir/Madam, The Bath room attach with door, you can close the door.

Your review is very much appreciated so thank you for taking the time to provide feedback about your stay. We are sorry to hear you had a bad night's sleep because of the noise near the receptionist area. We are trying as much to contain it. On your next visit, we would be happy to assign one of our quieter, east-facing rooms upon request.

Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review an hope to welcome you back again soon.

Dear Customer, Thank you for staying with us, I will improve the size of the toilet in future. Your feedback is highly appreciate. HLHENG