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힐튼 가든 인 플리머스 여행 후기

3 out of 5
힐튼 가든 인 플리머스
14600 N Sheldon Rd, Plymouth, MI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 791개 이용 후기 중 392개" "
평점 8 - 좋아요. 791개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 791개 이용 후기 중 80개" "
평점 4 - 별로예요. 791개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 791개 이용 후기 중 22개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

SOONJONG

2023년 10월에 3박 숙박함
답변 제공: Ayme 님, 2023년 10월 14일
Thank you for your review. We are glad you enjoyed your stay.

8/10 - 좋아요

IL SANG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
에어컨 소음이 남. 완전히 off시킬수 없음
2021년 11월에 3박 숙박함
답변 제공: Kyle 님, 2021년 11월 6일
의견을 보내 주셔서 감사합니다. AC가 시끄러워 죄송합니다. 유지 보수에 알려 드리겠습니다. 벽에 있는 온도 조절기를 사용하여 끌 수 있습니다. 나중에 다시 뵙기를 바랍니다.

8/10 - 좋아요

HEUILOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 4박 숙박함
답변 제공: Michelle 님, 2019년 5월 6일
Thank you for staying with us. We are glad that you enjoyed your stay. Please come back when you are in our area again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 17박 숙박함
답변 제공: Ashley Front Desk Manager 님, 2019년 4월 29일
Thank you for your review!!

8/10 - 좋아요

Seungcheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Ayme 님, 2024년 4월 22일
Hello,Thank you for the review. We are so glad you enjoyed your stay. We love hearing that our guests are happy. We hope your travels are safe.

10/10 - 훌륭해요

Reatta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My overall experience was great. I wanted to get away and relax and was able to do just that. The staff was lovely and everyone was friendly and helpful.
2024년 4월에 2박 숙박함
답변 제공: Ayme 님, 2024년 4월 13일
Hello, Thank you for your feedback. We are so very glad you enjoyed your stay. We hope to see you again next time you need a break. Travel Safe.

10/10 - 훌륭해요

Seth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hilton Garden Inn Plymouth, MI is a nice hotel that gives you exactly what you want in this price point, good service, quality rooms, and are responsive. I was in the area for meetings and the location was also very easy to access and good for meetings in the western suburbs of Detroit.
2024년 4월에 1박 숙박함
답변 제공: Ayme 님, 2024년 4월 13일
Hello, Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you again in the future.

10/10 - 훌륭해요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and attentive. Would definitely stay there again when we travel downstate.
2024년 3월에 2박 숙박함
답변 제공: Ayme 님, 2024년 3월 5일
Thank you so much for the review. We are so happy you enjoyed your stay. We look forward to your next visit.

10/10 - 훌륭해요

Dana

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Ayme 님, 2024년 2월 19일
Thank you so much for your feedback we are delighted you enjoyed your stay with us. We hope you will join us again soon. Until then safe travels.

8/10 - 좋아요

Anthony

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hilton was clean, modern, and convenient. I liked being able to have breakfast there. Several evenings I wished the dining room served dinner.
2024년 2월에 4박 숙박함
답변 제공: Ayme 님, 2024년 2월 9일
Hello, Thank you for your feedback. Our restaurant serves dinner nightly from 5-10pm. I am sorry you missed it. We hope to see you again soon.

10/10 - 훌륭해요

Tristan

2023년 12월에 1박 숙박함
답변 제공: Ayme 님, 2024년 2월 6일
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope you will visit again soon. Safe Travels

10/10 - 훌륭해요

Elizabeth 님, Crawfordville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When the TV didn't work, they came up right away and fixed it.
2023년 12월에 6박 숙박함
답변 제공: Ayme 님, 2023년 12월 22일
Hello,Thank you for leaving a review. We are so glad you enjoyed your stay. We hope we will see you again in the future.

2/10 - 너무 별로예요

Virginia

2023년 12월에 1박 숙박함
답변 제공: Ayme 님, 2024년 1월 10일
Thank you for the review. We are sorry you did not enjoy your stay. We will pass your review along and address the issues.

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walked in and the lobby smelled of death. The room was musty as heck. Didnt even stay. Went up the street to St.Johns for exactly the same rate. Full bar 5 star restaurant awesome room
2023년 12월에 3박 숙박함
답변 제공: Ayme 님, 2023년 12월 20일
Thank you for taking the time to leave a review. I am sorry you did not enjoy the time you spent here with us and made the choice to leave the hotel. We never want a guest to have a bad experience and will be getting down to what happened. We hope you have safe Travels.

8/10 - 좋아요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ayme 님, 2023년 12월 22일
Thank you for your review. We are glad you mostly enjoyed your stay. We hope we will see you again in the future.

6/10 - 괜찮아요

Holly

가족 여행
좋아요: 직원 및 서비스
We stayed here while visiting family. It's a very convenient location close to restaurants. The staff was helpful and friendly. The hotel could use some updating. We felt $15.95 for the breakfast was too expensive.
2023년 11월에 4박 숙박함
답변 제공: Ayme 님, 2023년 12월 1일
Thank you for the review. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Elvis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice place.
2023년 11월에 3박 숙박함
답변 제공: Ayme 님, 2023년 12월 1일
Thank you for the review. We are glad you enjoyed your stay

10/10 - 훌륭해요

KATHERINE 님, Carmel

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Ayme 님, 2023년 12월 1일
Thank you for your review. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room.
2023년 11월에 4박 숙박함
답변 제공: Ayme 님, 2023년 11월 24일
Thank you for the review. So glad you enjoyed the stay. See you next time!!

10/10 - 훌륭해요

Gary

좋아요: 편의 시설/서비스
Wedding receptions offered
2023년 11월에 3박 숙박함
답변 제공: Ayme 님, 2023년 11월 13일
Thank you for your review. We are so glad you enjoyed your stay.

8/10 - 좋아요

Chia-Hui

2023년 11월에 1박 숙박함
답변 제공: Ayme 님, 2023년 11월 6일
Thank you for your feedback. We are glad you enjoyed your stay and hope you will join us again soon.

8/10 - 좋아요

Mark

2023년 10월에 2박 숙박함
답변 제공: Michelle 님, 2023년 11월 20일
Thank you for taking the time for the review. We look forward to seeing you again in the future.

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Ayme 님, 2023년 10월 16일
Hello Michael, Thank you for the glowing review. We are so pleased you enjoyed your stay with us. We hope you will stay with us again the next time you are in town. Until then Travel Safe!!

6/10 - 괜찮아요

Scott

좋아요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Ayme 님, 2023년 10월 9일
Thank you for leaving a review. We are glad you mostly enjoyed your stay and hope you will join us again so we may improve on your experience next time.

4/10 - 별로예요

Marcella

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s an outdated hotel. For the amount of money I spent, I could have stayed somewhere else for cheaper and less money. The food wAs not that good either.
2023년 10월에 1박 숙박함
답변 제공: Ayme 님, 2023년 10월 5일
Thank you for leaving a review. We are sorry you did not enjoy your stay with us.

6/10 - 괜찮아요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스
If you don't like customer service, go here!
I really wanted to like this place. It's close to our family in Northville and it's located right near M14, thus making it easy to buzz between A2 and Northville. However, I don't think we'll be going back. There was too much that just wasn't good enough. Here it goes: The breakfast cost a fortune for a hotel of this calibre. It was $15.99/adult. Also, in our post-Covid world, businesses are clinging to Covid-era no frills customer service models, even though it's time to return to a model of customer service mattering. We pay a lot to stay in these places, so why do we have to beg for towels and other basics? For example, this hotel doesn't provide housekeeping except "by request." When we requested the service, they didn't come. When they finally did show up the next day, they made the beds but didn't take away the dirty, wet towels we used the day before, and they didn't replenish soap or the coffee service. This was particularly annoying because the soap dispenser by the sink was filled with conditioner. Finally, these folks didn't bother cleaning up after the last guests who were in the room. There was still a plastic champagne flute under the bed when we arrived. I presume that if you went to Room 528 today, it's still there.
2023년 9월에 3박 숙박함
답변 제공: Ayme 님, 2023년 9월 30일
Thank you for taking the time to leave a review. We are so sorry you did not enjoy your stay. Our staff tries very hard to make all guests stay the best and I am sorry we did not do that for you.

4/10 - 별로예요

Victor 님, Hawthorne

출장 여행
별로예요: 숙박 시설 상태 및 시설
Rooms were in adequately supplied mattresses, old old, boxsprings, outdated mattresses, very uncomfortable wallpaper, hanging off walls,food at breakfast was the same thing over and over and over again
답변 제공: Ayme 님, 2023년 9월 21일
Thank you for taking the time to leave us a review. I am sorry your stay with us was not what you hoped for. I will relay your comments to the proper departments. Travel safe.

2/10 - 너무 별로예요

Éric

별로예요: 청결 상태
2023년 9월에 3박 숙박함
답변 제공: Ayme 님, 2023년 9월 18일
Thank you for leaving us a review. I am sorry your stay was not everything you had hoped it would be. I hope you have a safe travel.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 18일
Thank you for leaving a review for us. We are glad you mostly enjoyed your stay.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old room.
Great remodeled lobby and old dank room.
2023년 9월에 2박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
Hello,I am sorry your stay with us was not all you had hoped for. We are waiting on hotel renovations in the future and hope you will give us another try down the road.

6/10 - 괜찮아요

John 님, Guelph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The slamming doors from the guest rooms really make it a challenge to sleep in this hotel. I don’t know if you can adjust the springs on them or not but they close with such force, it feels like the entire hotel shakes. I was woken up multiple times in the night by doors in our floor.
2023년 9월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
So sorry for the door noise during your stay. I will let our maintenance team know of the concern. I hope you will try us again on your next visit.

6/10 - 괜찮아요

Cliff

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I generally like HGIs. The problem this time was that the toilet in the room was plugged when I checked in. It looked fine but clearly had an existing obstruction when first flushed after checking in. That should have been noticed and fixed. The staff was friendly enough but not very enthusiastic and just seemed tired. That's not a knock on them personally - people have a lot going on in their lives. But it reflected the management of the hotel, whose influence is important to employee well-being and how they interact with guests.
2023년 9월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
Hello,Sorry your stay was not all you had hoped for. Our staff does try very hard to make every guest stay the best. I did let the proper department know what happened, again I am sorry about the issues. I hope you will give us another try in the future.

10/10 - 훌륭해요

Ilicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy time in Plymouth!
Great location right off the highway, but room facing the road was nice and quiet - no road noise. Lobby was clean, staff extremely helpful, and breakfast was delicious.
2023년 9월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
Hello, Thank you for taking the time to leave us such a wonderful review. I am so glad you enjoyed your stay. Hope we will see you again soon.

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very convenient location. It is a pet friendly hotel and there was a very large dog that smelled very bad who stayed in the lobby for most of the time we were there. It is unfortunate the owner didn’t notice. The staff was very helpful and did spray deodorizer.
2023년 8월에 1박 숙박함
답변 제공: Ayme 님, 2023년 8월 28일
Thank you for the review. We are glad we were able to fix the issue you had. We hope you will stay with us again soon.

10/10 - 훌륭해요

Alyssa

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: Ayme 님, 2023년 8월 26일
Thank you for the glowing review. We are pleased you enjoyed your stay with us and look forward to welcoming you back the next time you are in town. Safe Travels

10/10 - 훌륭해요

Amon

2023년 8월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
Hello, Thank you for leaving a review for us. We are happy you enjoyed your stay.

10/10 - 훌륭해요

Gerald

2023년 8월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
Thank you for taking the time to leave a review. We are happy you enjoyed your stay.

8/10 - 좋아요

Aneta

2023년 8월에 1박 숙박함
답변 제공: Ayme 님, 2023년 9월 16일
Thank you for taking the time to leave us a review. I am glad you enjoyed your stay.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property that is easy to access from Highway 14. Grounds are lovely. Hotel room is clean, quiet, and need is comfy. Love the walk in shower.
2023년 8월에 1박 숙박함
답변 제공: Ayme 님, 2023년 8월 7일
Thank you for wonderful review. We are so pleased you enjoyed your stay. We hope you will join us again for your next visit.

6/10 - 괜찮아요

Amanda

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Was disappointed with the service. You have to ask for fresh towels at the front desk and they seemed annoyed to help. Also the in-room soaps are tiny little slivers . No room service which was listed as available, the "restaurant" was only breakfast. Overall not as advertised.
2023년 7월에 3박 숙박함
답변 제공: Ayme 님, 2023년 8월 2일
Hello Amanda,Thank you for taking the time to leave a review for us. We are sorry your stay was not everything you expected it to be. We do try and make all guests stay a good one. I do hope you will give us another try in the future. Until then travel safe.

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Ayme 님, 2023년 7월 27일
Thank you for the review. We are glad you enjoyed your stay with us. We hope you will join us again in the future.

8/10 - 좋아요

Michael

2023년 7월에 2박 숙박함
답변 제공: Ayme 님, 2023년 8월 11일
Thank you for leaving us a review. We are glad you mostly enjoyed your stay with us and hope you will join us again soon. Safe Travels.

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태
There was still trash under the bed from whoever stayed in our room before us.
2023년 7월에 1박 숙박함
답변 제공: Ayme 님, 2023년 7월 21일
Thank you for taking the time to leave us a review. We are so sorry to hear your stay was not exceptional as it should have been. I am very sorry for the condition of the room; I have let housekeeping know of the issue for future guest experiences. I do hope you will give us a second chance the next time you are in town so we can make the stay better for you. Safe Travels.

10/10 - 훌륭해요

Marilynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alabama girls
Would definitely stay here again all the staff was smiling and very polite food amazing especially the head chef or kitchen manager he was sweet
2023년 7월에 2박 숙박함
답변 제공: Ayme 님, 2023년 7월 21일
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to having you back again next time. Safe Travels.

6/10 - 괜찮아요

Jeffrey

별로예요: 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: Ayme 님, 2023년 7월 21일
Thank you for taking the time to leave us a review. We are sorry the stay was not as wonderful as you had hoped. We do hope you will give us a try again and see all the improvements we are making. We look forward to having you back again next time. Safe Travels.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay. Clean, open and bright. Breakfast dining very good.
2023년 7월에 2박 숙박함
답변 제공: Ayme 님, 2023년 7월 21일
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to having you back again next time. Safe Travels.

8/10 - 좋아요

Kathleen 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was great and the location was very accessible to Plymouth, Canton, Northville, Ann Arbor and surrounding areas. The hotel was very clean as well. A few negatives were that the pillow were very sad and tired. Time to replace them. The room needed a blackout curtain. Lastly, our room smelled musty and damp. Not sure of the reason.
2023년 7월에 4박 숙박함
답변 제공: Ayme 님, 2023년 7월 13일
Hello Kathleen,Thank for taking the time to leave us a review. We are glad you enjoyed your stay with us. I have passed on the comments about the pillows, curtain suggestion and the smell in the room (which I am very sorry for and we are looking into). We hope on your next time in town you will join us again and see the improvements we have made. We always try to make every stay a great one.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BEAUTIFUL PROPERTY IN A VERY SUCLUDED AREA.
2023년 7월에 2박 숙박함
답변 제공: Ayme 님, 2023년 7월 12일
Hello Lisa,Thank you so much for the glowing review. We are so glad you enjoyed your stay with us. We do hope you will join us again on your next trip. Until then safe travels!!!

6/10 - 괜찮아요

Daena

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was as expected. Clean and they did what they could but they switched up the room we initially booked so that wasn't great.
2023년 6월에 1박 숙박함
답변 제공: Ayme 님, 2023년 6월 21일
Thank you for leaving a review. We are sorry about the room type change. We do hope you will stay with us again soon so we may make a better experience for you.