Angela,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we hope to see you again in the future!

Nicole,Thank you for taking the time to voice your concerns about your stay. I am sorry for these inconveniences, and will be discussing your feedback with the team.

Mark,Thank you for taking the time out of your day to leave a perfect rating. We are thrilled to see that we provided you with a great experience at our hotel.

Russell,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

Russell,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

Nathan,We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of not only your expectations but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

Good afternoon Allyson!we are so happy you enjoyed your stay and we hope to see you and your family again next time you are in town!Have a wonderful weekend!

Michael,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

Crystal,We are saddened to see that you did not enjoy your stay at our property. We are sorry for any inconveniences that may have happened during your time with us. Thank you for taking the time out of your day to leave feedback.

Peter,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

Sarah,Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

Charla, We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

Sarah, We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

Mollie,Hello. I hope this message has reached you well. I am sad to see that you may not have been satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service you need. Thank you for staying with us, and we hope you have a wonderful week.

Terri, We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

Carlos,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

Chris, Thank you for your recent review of our hotel.

Thank you for choosing our hotel and we hope you come again soon!!!

Good afternoon Vincent,We appreciate your kind words and do hope you choose to stay at our hotel again!Have a wonderful day

Good morning Damian,I went ahead and looked into this and on our end at the hotel it looks like Expedia is getting the name on the reservation wrong. We can find you easily with the confirmation number, but I do hope they get it correct next time you book!I hope you have a great week.Thank you

Stephanie,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

Brenda,Brenda,Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations to all our guests.

Tammy,Thank you for your review of TownePlace Suites by Marriott Des Moines West/Jordan Creek!

Thank you for taking the time to be so thorough in your review. It means a lot to us when we hear from our guests. Every point you have touched upon has been addressed and corrected. It's comments and reviews such as yours which help us to identify where to place our focus. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

Gene,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

Mandy, Thank you for your review of TownePlace Suites by Marriott Des Moines West/Jordan Creek!

Amy,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

Aimee,Thank you for your review of TownePlace Suites by Marriott Des Moines West/Jordan Creek!

Tricia,We apologize for any inconveniences during your stay that resulted in this rating of our property. Thank you for leaving feedback.

Tanis, we are pleased to hear that you enjoyed your time with us! Thank you for taking the time to leave us a review!

Lisa, thank you for taking that time to leave us a review about your recent stay with us. We hope to serve you again in the future.

Donald,Thank you for the review!!

Emma, we are thrilled to know that you had such a wonderful experience with us at TownePlace Suites by Marriott Des Moines West/Jordan Creek.

Clara, we appreciate you leaving us a review about your stay with us!

Daniel, we thank you for taking the time to leave us a review about your recent stay with us.

Nancy, we are sorry to hear your stay was less than desirable. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

Dear valued guest. Thank you for the review. I am so sorry that your stay was not up to Marriott Standards. Our staff should have worked right away to get you to a different room once they were informed of the issues in yours, so I do apologize that things were not fixed. We do hope you come back next time you come to Jordan Creek, so that we can show you the proper way the rooms should be.I hope you have a wonderful week.

Brian, we appreciate you taking the time to leave us a review about your recent stay with us!

Thank you Denise! We are glad to hear you enjoyed your time at the TownePlace Suites in Jordan Creek and we do hope to see you again soon!

Thank you Wendy for choosing the TownePlace Suites West Des Moines Jordan Creek! We hope your stay was great and we look forward to your next stay.

Good afternoon Christine,I am so sorry our staff was unable to assist you with a broken toilet seat that is something that should have been fixed right away. Unfortunately, we are not allowed to change reservations or give refunds for Expedia along with any other third party reservations. So, our staff informing you to reach out to Expedia is all we can do and then from there it is up to Expedia's discretion on how much to refund you. We do hope you choose to stay at our hotel again, so we can show you the better version of our hotel. Have a great rest of the week!

Dear Mikinzie,We appreciate you staying with us at TownePlace Suites by Marriott Des Moines West/Jordan Creek and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

Dear Guest,We appreciate you staying with us at TownePlace Suites by Marriott Des Moines West/Jordan Creek and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

Dear Kristi,We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal, and we look forward to using your feedback as a training tool for future guest interactions. I do hope you will come back and give us another opportunity to show you what great service we offer.

Dear Jessica,We appreciate you staying with us at TownePlace Suites by Marriott Des Moines West/Jordan Creek and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!