스튜디오, 더블침대 2개, 금연 (Larger Room) | 무료 WiFi, 침대 시트

홈타운 스튜디오 바이 레드 루프 피닉스 - 블랙 캐년 하이웨이 여행 후기

2 out of 5

이용 후기

4.0
평점 10 - 훌륭해요. 1012개 이용 후기 중 92개" "
평점 8 - 좋아요. 1012개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 116개" "
평점 4 - 별로예요. 1012개 이용 후기 중 156개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 565개" "

4.0/10

청결 상태

5.2/10

직원 및 서비스

3.6/10

편의 시설/서비스

4.0/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

4/10 - 별로예요

Dana

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very dated and the room was in terrible condition will not ever stay there again
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Rick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 28일
Hello Rick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

curt

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DON’T STAY HERE DANGEROUS DIRTY
2024년 2월에 11박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 23일
Dear Curt, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the hotel. Your feedback is valuable, and we would like to ensure that your concern can be addressed appropriately. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future and the ensure your safety. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have no problems when staying.
2024년 3월에 10박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 21일
Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It's great to read that you had no problem staying at our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Mindy

좋아요: 직원 및 서비스
2024년 2월에 14박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 18일
Hello Mindy Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Emily

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 12일
Hello Emily, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - Black Canyon Highway and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Aaron

2024년 3월에 1박 숙박함

8/10 - 좋아요

Scott

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 7일
Hello Scott, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

ABEL

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Iam VERY DISAPPOINTED 1) FRONT DESK- Ms CONGENIALITY -VERY UGLY MANNERs - NO WELCOME NO HOW ARE YOU -NO ANY KIND OF GREETING -SAD SAD SAD 2) ROOM APPEARANCE WINDOW CURTAIN COMPLETELY STAINED (BOTH SIDEs) CHEST Of DRAWERS LOOKED LIKE SOMETHING THEY PICKED UP OF THE SIDE OF THE FREEWAY 3) NO SMOKING IN THE ROOM ( DOES THIS ONLY APPLY TO ME) THE ROOM SMELLED of CIGARETTE THERE WERE BURN MARKS ALL OVER THE COUNTER TOPs in THE KITCHEN,BATH ROOM, SHOWER TUB STALL. THE FLOORs DIDNT EVEN LOOK LIKE ANYONE HAS TAKEN A MOP TO THEM. 4) SHOWER STALL CIGARETTE BURNs ON THE TUB FLOOR AND PUBIC HAIRS ON THE DRAIN HOW CAN YOU GUYs EVEN PROMOTE DUMPS LIKE THIS.Im TAKING YOUR WORD-THAT THIS IS A GREAT PLACE TO STAY. GUYs DO YOUR HOMEWORK !!!!!!!!!! AND LAST... THERE IS A SUPPORT BEAM OUTSIDE THE ROOM- SOMEONE CRASHED INTO -- NO KIND OF WARNING SUCH AS -" DO NOT PARK HERE " SOMETHING SOME KIND OF HEADS UP. TERRIBLE TERRIBLE TERRIBLE
2024년 3월에 3박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 8일
Dear Abel,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room, the uncleanliness described and the other listed issues hindered your stay, which was saddening to read.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Travis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My whole experience was terrible, i get to the hotel and was asked to wait while they get my room ready. This was at 8pm at night. 30 minutes later i get my room key. My daughter and i get to our room and the first problem, was thst it smelt like cigarettes, then i wemt to the bathroom and we had no toilet paper and the toilet wouldnt flush. I go back down and ask for a new room. The new room they gave me smelt like smoke and on the brand new towels has wads of hair on it. The counters had cigarette burn marks. It was a terrible place. Dont stay here, dont even think about staying here.
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 5일
Dear Travis,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor you encountered in both rooms, lack of toilet paper and the other issues mentioned. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

2/10 - 너무 별로예요

Anne 님, Airmont

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Broken stuff no pool dirty floors stove broken no tv homeless all around dirty bathrooms
2024년 2월에 9박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 5일
Dear Anne,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room and bathroom, broken stove, lack of tv, along with the other issues mentioned. We are truly saddened to read that you encountered these issues during your stay. I'll bring these matters to management's attention for further review. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

6/10 - 괜찮아요

Jeremy

The bathroom needs replaced. Bed was ok. The heater/air conditioner had no markings for on/off temperature or fan speed. Staff on duty was very nice at check in.
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 4일
Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. Whilst we are happy to read that the staff at check in were nice, we sincerely apologize for the upkeep of the bathroom not being to your standard and the issue with locating the on/off button on the A/C or heat. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

2/10 - 너무 별로예요

Lorenzo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was the dirtiest, filthiest and unprofessional place I’ve ever seen it was so bad that we didn’t even stay the night there, the staff was lazy and unaccommodating to the handicapped. Thank goodness we were only there for a concert in Phoenix. I felt so bad leaving my handicapped mother in law stay in a place like that for a few hours but she didn’t want us to miss the concert to find a better hotel. So she stayed there the few hours the concert lasted and then I picked her up and we drove back to Tucson. If this is the only place to stay at while you’re on the road just keep driving or sleep on your car you will probably be better off.
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 5일
Dear Lorenzo,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the property lacked cleanliness and the staff were unprofessional and unaccommodating. Please accept our most sincerest apologies as this is not the standard we hold our staff or property to. We appreciate your comments and will certainly take them into consideration for future improvements.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours, Red Roof Management

2/10 - 너무 별로예요

Suzan

2024년 2월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 24일
Hello Suzan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Jenni

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed was made. Not sure the last time it had been mopped. Zero toiletries, unless requested. Got a kitchenette, no dishes or pans available. Not even paper. No coffee/tea options for morning. Cigarette smoke was so heavy that when I arrived to my meeting, others let me know I smelled of cigarettes. I don't know where the pictures online came from but it was not what I walked into.
2024년 2월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 1일
Dear Jenni, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of toiletries, heavy smell of smoke and the other concerns you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Judi

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They keep the outside of the facility looking fairly decent. It is the rooms that are terrible. Pool was full of trash and debris and not open. Lots of people hanging around outside because pretty sure they house people for the state programs.
2024년 2월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 27일
Dear Judi,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the upkeep of the room, the condition of the pool and the other issues mentioned. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Ronda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs everywhere in the room. Electrical sockets were unsafely covered by tape or broken covers. A wall was crumbling. Past water damage had not been properly repaired. The tub was gross. The shower leaked a steady stream and the sink dropped. The old ac unit had not been removed and was hanging on the wall. The outside door did not seal and the street noise was awful. The paint was falling off the walls. Basically the room was disgusting and a shame to Red Roofs reputation. Contact us if you want pictures.
2024년 2월에 9박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 24일
Hi Ronda,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

4/10 - 별로예요

Angel 님, San Diego

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was a mess, no doorknob on bathroom door, room smelled like cigarettes, the tub was filthy
2024년 2월에 8박 숙박함

2/10 - 너무 별로예요

don 님, Albuquerque

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old and terrible, so noisy I got earplugs for my 2nd night. Fridge was rusted out at bottom. Will not stay there ever again 😒
2024년 2월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 20일
Thanks for sharing your feedback with us, Don. The team at our HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was saddened to see that we failed to provide you with a satisfactory stay. You stated that rusted fridge and the noise hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future stays.Best wishes,Red Roof Management

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely filthy. Everything about this property was disgusting. The room smelled like mold and smoke. There were literally people engaging in drug use in the parking lot. As soon as it got dark, the other occupants really started getting loud and wild. The field next door is a mini tent city. The door to my room could be pushed open, even when locked. The staff at the front desk were pretty incompetent. They double charged me and had no clue how reverse the transaction. They said they would notify the manager to fix after a meeting. The next day, at check out, I found out that they had forgotten to alert the manager and I had to wait for their arrival to fix the double charge. This was one of the absolute worst experiences I have had at a hotel.
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 9일
Dear Daniel,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed before and no problems.
2024년 1월에 10박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 7일
Thanks for sharing your feedback with us, Michael. The staff at our HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was elated to see that we earned your 5/5 score. You mentioned that you had an issue-free stay before, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

8/10 - 좋아요

Juan

2024년 1월에 7박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 2일
Hello Juan,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 - 괜찮아요

Demetrius

출장 여행
좋아요: 직원 및 서비스
The cleanliness was questionable and there was a mold smell in the room I was in. The bed wasn’t great but it wasn’t the worst I’ve slept on. Everything worked the way it was supposed to. The staff were very nice and very helpful during all of my encounters with them.
2024년 1월에 5박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 31일
Thank you for taking a moment to leave a review, Demetrius. The staff and I at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway appreciate your 3/5 score following your stay. I am happy that our very nice and helpful staff pleased you. However, you stated that the cleanliness was questionable. Our goal is to provide a clean and comfortable stay for all our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Carla

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is great and understanding. But, the room I booked was horrible., dirty all over from the curtains to the sheets, tub, food crumbs on bed and floor and roaches crawling all over the room.
2024년 1월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 13일
Thank you, Carla, for being a guest here at our HomeTowne Studios Phoenix - Black Canyon Highway . We understand that your overall experience fell far below your expectations, and I was disheartened to hear about the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. On the other hand we do express our apologies for any inconvenience caused regarding the poor housekeeping. We take these matters seriously and will investigate the concerns you have raised with our team to ensure such occurrences are avoided in the future. However, we appreciate your positive comments about our great and understanding staff. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Taylor

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was falling a part, dirty and overpriced if you ask me
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 15일
Thank you, Taylor, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am disappointed that your experience was less than ideal due to the unpleasant appearance of the room and the price not being to your liking. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Theresa

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Buy some garbage cans. Wind blowing trash everywhere because they hang trashbags on a hook and they are full because there's no room service. Saw a few cockroaches. the first room I was in had no heat and the mattress looked a hundred years old stained and torn rm 269. 202 was in much better condition mattress was plastic and clean
2023년 12월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 14일
Dear Theresa,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. You feedback about the trash cans will be taken into consideration to provide a better customer experience. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of heat and the stained mattress. Nevertheless, I am happy you got to move to another room which was in a much better condition. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, Chevanese Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

loru

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very acceptable
2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 10일
Thank you, Loru, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Juan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible experience
2023년 12월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 10일
Thank you, Juan, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am disappointed that your experience did not meet your expectations which prompted your 1/5 score. You indicated that your experience was terrible. Please accept our apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 9일
Hi Cindy,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

2/10 - 너무 별로예요

Beth

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff did everything they could to help us and make sure our stay was good. The front desk staff were awesome. And definitely deserve a raise. They were so patient and kind. However, the facility needs a lot of help. Our first room was awful. It had missing doors on cabinets, no handle on the faucet to even use the bathroom sink, cigarette burns in the bedding, moth holes in the curtains, etc. Our room was non smoking but wreaked of cigarettes and weed. And our license plate was stolen with security and cameras.
2023년 11월에 18박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 6일
Dear Beth,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for business, will stay again
2023년 11월에 10박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 29일
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Melvin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So we got there at 930pm from our long drive. We booked this hotel 2 weeks ago and they told us that there was no room left from what we chose. So they gave us a room with a broken door. The bathroom was so filthy and the door to the bathroom looked like it was eaten by rats. Also the room smelled like it was probably a smoking room in the past. I would never recommend this place to anyone. We booked for 3 night but left after we stayed for the night and left in the morning. Hopefully we get refunded for this stay as it was honestly the worst hotel I’ve ever been in.
2023년 11월에 3박 숙박함
답변 제공: Antonio RediResponse Specialist 님, 2023년 11월 28일
Dear Melvin,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness, issues with your reserved room and unpleasant smoky odors among other concerns. I will be sharing your comments with management.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Joesphan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
freshly evicted condo
Looks like an apartment someone just moved out of. Barely furnished, floors got cracks in it, the whole place reeks of cigarette smoke. Bathtub was a complete nightmare.
2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 16일
Dear Joesphan,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insuffienct amenities/furniture, unpleasant smoky odors and issue with the floor among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Matt

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked this hotel by accident. Room was filthy and had mold on walls and under sinks. Would not ever recommend this property. Not a safe area.
2023년 11월에 3박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 14일
Hi Matt,Thank you for sharing your concerns with us. I am disappointed that you found our rooms to be filthy. While our goal is to deliver a comfortable and clean accommodations for all guests, it appears we fell short with you. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future. Thank you for choosing HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Natasa

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel does false advertising. The picture of the room when I booked it was updated and nice but when we got there we got a room that was from a horror movie, dirty and hasn’t been updated since it was built.
2023년 11월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 12일
Dear Natasa,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and the property not meeting your full expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Cheyenne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad
After arriving to the hotel which was fully paid for the hotel said they didnt have anymore rooms requiring our family to find a new hotel for the night paying much more. Secondly when calling hotels.com and told them about it and staying on hold for over a hour because they couldnt get a hold of the property. Still havent received my refund
2023년 11월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 11일
Dear Cheyenne,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with your reservation and billing. I will be sharing your comments with management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Margarita

2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 9일
Hello Margarita,Your review of the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Deric

좋아요: 편의 시설/서비스
It was great
2023년 10월에 20박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 3일
Thank you, Deric, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am glad everything was great for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Yesenia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 7박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 29일
Hello Yesenia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, quiet, not to far from work location
2023년 10월에 11박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 25일
Hi Michael,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know that our hotel's location, rooms cleanliness/sereneness was to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Julieann

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 24일
Hello Julieann, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were given a room that had cigarette burn holes in the comforter and slept like an ash tray. We informed the front desk and they gave us a second room. Which also had burn holes in the comforter and smelt like marijuana, as well as the lights not working. The front desk did nothing and said they could not refund. We took pictures of both rooms that had burn holes in the comforters. It was very gross, dirty, uncomfortable, unacceptable, and not a place anyone should have to stay. The hotel nor orbitz refunded the money. We did not stay there due to unsanitary conditions. Last minute had to get another hotel and ended up being late the a function. Worst experience and customer service, thus far. Absolutely horrible and horrendous!

2/10 - 너무 별로예요

Roxann

가족 여행
2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 3일
Hello Roxann, The staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Lacy

2023년 9월에 7박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 29일
Thank you for taking a moment to leave a review, Lacy. The staff and I at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Lacy

I stayed three weeks here and recived no complementary days .
2023년 9월에 4박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 27일
Hello Lacy,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We are sorry that your experience did not meet your expectations. In regards to having a free night with Red Roof, please consider signing up for our RediRewards program where you can redeem points towards free and discounted nights. For further information please contact our RediRewards line or the front desk directly. Please know that Red Roof value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jonathon

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs attention
The staff was really nice and professional. The environment was different story. There were crackheads everywhere and the rooms were also unsatisfactory. I was told that they were undergoing renovation and management so i will give them the benefit of the doubt. I checked out 45 mins after checking in and went to a more suitable hotel for my style.
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 21일
Dear Jonathon,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
Staff members are awesome the rooms are clean and comfy I would definitely recommend it
2023년 9월에 7박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 21일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff at RED Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jonathan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 19일
Hello Jonathan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Lional

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 15일
Hello Lional,Your review of the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements. On behalf of Red Roof, we would like to thank you again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Yoli

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 15일
Hello Yoli,Your review of the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist