We were given a room that had cigarette burn holes in the comforter and slept like an ash tray. We informed the front desk and they gave us a second room. Which also had burn holes in the comforter and smelt like marijuana, as well as the lights not working. The front desk did nothing and said they could not refund. We took pictures of both rooms that had burn holes in the comforters. It was very gross, dirty, uncomfortable, unacceptable, and not a place anyone should have to stay. The hotel nor orbitz refunded the money. We did not stay there due to unsanitary conditions. Last minute had to get another hotel and ended up being late the a function. Worst experience and customer service, thus far. Absolutely horrible and horrendous!