외관

홀리데이 인 익스프레스 & 스위트 포트워스 웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 352개 이용 후기 중 212개" "
평점 8 - 좋아요. 352개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 352개 이용 후기 중 21개" "
평점 4 - 별로예요. 352개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 352개 이용 후기 중 18개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Ingyu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Holiday Inn Express & Sweet Port Worth West
The room and toilet were clean and the breakfast was normal. The bed was so high that it was hard to sit.
2020년 3월에 4박 숙박함

10/10 - 훌륭해요

Yongzhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Sara M 님, 2024년 4월 19일
Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you had such a positive experience with us as a new guest. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service.We appreciate you taking the time to share your experience, and we look forward to welcoming you back for another outstanding stay. See you soon

10/10 - 훌륭해요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sara M 님, 2024년 4월 19일
Thank you so much for your 5 out of 5 rating! We're delighted to hear that you had an excellent experience with us. Your positive feedback is greatly appreciated, and it motivates us to continue providing exceptional service to our guests.We look forward to welcoming you back for another fantastic stay in the future. See you soon

10/10 - 훌륭해요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was amazing Celine was so professional in the morning
2024년 4월에 1박 숙박함
답변 제공: Sara M 님, 2024년 4월 11일
We're thrilled to hear that your experience with us was amazing, and we sincerely appreciate your kind words about Celina's professionalism in the morning. Providing exceptional service is at the heart of everything we do, and it's wonderful to hear when our team members exceed expectations.Celina will be delighted to hear about your positive feedback, and we'll be sure to pass on your compliments to her. Thank you for taking the time to recognize her outstanding service.If there's anything else we can do to make your future stays just as fantastic, please don't hesitate to let us know. We can't wait to welcome you back for another memorable experience.Warm regards,

10/10 - 훌륭해요

John Francis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was beautiful. Very clean and modern. Staff was excellent.
2024년 3월에 3박 숙박함
답변 제공: Sara M 님, 2024년 4월 11일
Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are thrilled to hear that you found our hotel beautiful, clean, and modern, and that our staff provided excellent service during your stay.Your kind words are truly appreciated, and they serve as a motivation for us to continue delivering exceptional experiences to all our guests. We strive to create a welcoming and comfortable environment for everyone who walks through our doors, and we're delighted that we could exceed your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience soon.Warm regards,

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was traveling with my husband and 3 kids so we needed a little extra room. I booked a 2 queen plus sofa bed suite. But when I walked in to this huge suite with living area off to the side, I was beyond happy!! Definitely did not disappoint!
2024년 3월에 1박 숙박함
답변 제공: Sara M 님, 2024년 3월 18일
Thank you for choosing to stay with us during your family trip! We're thrilled to hear that our suite exceeded your expectations and provided the extra space and comfort you needed for your husband and three kids.It's always a pleasure to know when our accommodations bring joy to our guests, and we're delighted that you were beyond happy with the layout and size of the suite, especially with the added living area.We'll be sure to share your feedback with our staff. Knowing that their efforts contributed to your satisfaction is incredibly rewarding for us.We hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Jennifer

2024년 3월에 2박 숙박함
답변 제공: Sara M 님, 2024년 3월 29일
Thank you so much for taking the time to rate our hotel and for your fantastic 5 out of 5 review! We're thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, and it serves as a great source of motivation for our team to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

2/10 - 너무 별로예요

Daisy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk service was horrible. The guy cut me short when asking questions.
2024년 2월에 1박 숙박함
답변 제공: Sara M 님, 2024년 3월 15일
Thank you for taking the time to provide us with your feedback. We're truly sorry to hear about your disappointing experience with our front desk service.It's disheartening to learn that you felt your questions were cut short, and we sincerely apologize for any frustration or inconvenience this may have caused. Providing attentive and courteous service is a top priority for us, and we regret that we fell short of meeting your expectations on this occasion.Your feedback is incredibly valuable to us, as it highlights areas where we need to improve. Rest assured, we will address this matter with our team to ensure that all guests receive the high level of service they deserve.We would appreciate the opportunity to make things right. If you would be willing to provide further details about your experience.Once again, we apologize for the inconvenience caused and hope to have the chance to regain your trust in the future.

10/10 - 훌륭해요

Kacey

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Sara M 님, 2024년 2월 28일
Thank you for taking the time to rate us! We are so thrilled to know that you enjoyed your stay.

10/10 - 훌륭해요

Viola

2024년 1월에 1박 숙박함
답변 제공: Sara M 님, 2024년 2월 7일
We're delighted to receive your high score! It was a pleasure serving you, and we're glad to hear that you had a wonderful time. Your satisfaction is our priority, and we can't wait to see you again!

8/10 - 좋아요

Kirk

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sara M 님, 2024년 1월 10일
Thank you for rating us. We hope you stay with us again.

10/10 - 훌륭해요

Juan

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Sara M 님, 2024년 1월 10일
Thank you for ratings 5 out of 5. We are so happy you enjoyed your stay.

10/10 - 훌륭해요

Jolene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was made in error. My fault. I chose the wrong area from where i usually stay. I was concerned over the pan handlers and homeless and questionable people at the smoke shop. But the people and staff at the hotel property were just wonderful. Great stay
2024년 1월에 1박 숙박함
답변 제공: Sara M 님, 2024년 1월 10일
Thank you for taking the time to share your feedback. We appreciate your honest review and understanding that sometimes mistakes happen when choosing accommodations.We're delighted to hear that despite the initial concerns you had about the area, your experience at our hotel property was positive. Our team works hard to ensure a welcoming and enjoyable stay for all our guests, and it's heartening to know that you found our staff and service wonderful.If you ever decide to stay in the area again, we'd be honored to welcome you back. If there's anything specific you'd like us to improve upon or if you have any further feedback, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Thank you for choosing our hotel, and we look forward to hosting you again.Best regards,

4/10 - 별로예요

Sequoia

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Towels & sheets were dirty. Staff weren’t friendly or polite.
2023년 12월에 3박 숙박함
답변 제공: Sara M 님, 2024년 1월 5일
I am genuinely sorry to hear about your recent experience, and I want to extend my sincere apologies for any inconvenience you may have faced during your stay. Cleanliness and hospitality are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please be assured that we take your feedback seriously, and we will address the issues with our housekeeping team to ensure such lapses do not happen again. Additionally, we will conduct further training with our staff to enhance their friendliness and politeness.

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sara M 님, 2024년 1월 5일
Thank you for your rating!

8/10 - 좋아요

Walter

답변 제공: Sara M 님, 2024년 2월 7일
Thank you for taking the time to rate us! We're overjoyed by your high score and grateful for your support. We strive to provide exceptional service, and it's rewarding to know that we've succeeded in making your visit memorable. We can't wait to have you back for another amazing experience!

6/10 - 괜찮아요

Marva

가족 여행
좋아요: 객실의 편안함
Hotel was fine but unfortunately it didn’t have a restaurant and nearby walkable eating wasn’t noted. I’m a senior in town for a family members burial, staff was unable to recommend or assist me find travel to the event. Very disappointing!
2023년 12월에 2박 숙박함

8/10 - 좋아요

Carlos

2023년 11월에 3박 숙박함
답변 제공: Sara M 님, 2024년 2월 7일
Thank you so much for your fantastic rating! We're thrilled to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

8/10 - 좋아요

Codi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of walkers in an area you would not expect. Everything else was nice.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Heidi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable and convenient!
2023년 11월에 1박 숙박함

8/10 - 좋아요

lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great except stayed on 3rd floor and sounded like people were bowling above us.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Jay

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Donna D

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it all.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kristin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only problem was loud kids running around the room above us on the 4th floor.
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay.
Overall the stay was good. The breakfast was good. The breakfast went from 6:30 to 9:30 (weekdays). The room was mostly clean, there were a few small things like details in the bathroom. The staff was hot or miss. Some were super helpful and available others were on their phones or not helpfull.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Whitney

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Netarsha

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly. The property was very clean. I have no complaints
2023년 8월에 3박 숙박함

8/10 - 좋아요

ANITA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No area options for dining..did not have a car on this trip.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

luis 님, El Paso

좋아요: 청결 상태
personal is kind and helpful but they didnot did my room the second day i was there anbd they never changed the bedding they were dirty
2023년 8월에 3박 숙박함

4/10 - 별로예요

Bobby G.

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
We been staying here the same time of year for a few years now for a church convention. This hotel has been excellent in every way. This year it wasn’t the same. The housekeeping service was awful. We checked in on Monday and checked out Saturday. We left for the day about 8:30 am and returned after 4pm (plenty of time for housekeeping.) Tuesday just clean towels, trash taken, no cleaning, no making the bed. Wednesday a little cleaning in bathroom, clean towels, trash taken, and a messy spread up bed. (I couldn’t believe what I saw.) Thursday before leaving out we asked do we have to pay for housekeeping and clean sheets of course everything was clean when we got back with clean sheets. Friday we ran a little late so we got a chance to talk to housekeeping and tip our housekeeper before leaving. Well… when we got back nothing clean in the room and the housekeeper that was assigned to our room and received the money was no where to be found. On my way downstairs there was a housekeeper still working on the other end of the hall. She said she would come clean our room when she got finished in about 5 minutes. She did come and did a excellent job. Even changed our sheets again. Bottom line the hotel needs to check on their housekeeping staff. That was a awful experience.
2023년 7월에 5박 숙박함

10/10 - 훌륭해요

Mindy M.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

4/10 - 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poorly managed reflection of IHG, may be our last time at any IHG. Not what we signed up for, shame on IHG for not closely managing and inspecting these facilitates.
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will stay here again

8/10 - 좋아요

Leon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty nice hotel overall. The breakfast was good and they actually cleaned your room everyday. Kind of hidden but overall not a bad place to stay.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Dazzarei

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Rooms were very clean and home like
2023년 6월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Theresa Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
This is a great motel. Have stayed here several times before. Booked elsewhere fir a couple of days. Won't do that again. Will stsy here only in the future@
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Tiffani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

8/10 - 좋아요

Michael

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Eric

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Pull out couch bed had big brown stain in the middle of it. Tub was not very clean.
2023년 3월에 1박 숙박함

8/10 - 좋아요

NIOKIE

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Stayed here to attend a concert at the Dickies Arena with my teenage daughter. The hotel was 6 min away. Super friendly staff, easy check in, rooms are surprisingly spacious, the bed very comfortable. Parking was no problem. Felt save and complimentary breakfast was really good with great selections. Would definitely stay again.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Doreen

가족 여행
좋아요: 직원 및 서비스
Checking in was easy. Room didn't have enough towels, no hair dryer and our room wasn't cleaned the next day. Breakfast is okay. Nothing close by.
2023년 3월에 2박 숙박함

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Servando

2023년 3월에 3박 숙박함

8/10 - 좋아요

Joel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and staff was friendly. There was a lot of noise from the rooms around ours without with we wouldn't have any complaints.
2023년 3월에 1박 숙박함