일광욕 테라스

샌드캐슬 오션프런트 리조트 사우스비치 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1190개 이용 후기 중 345개" "
평점 8 - 좋아요. 1190개 이용 후기 중 313개" "
평점 6 - 괜찮아요. 1190개 이용 후기 중 190개" "
평점 4 - 별로예요. 1190개 이용 후기 중 168개" "
평점 2 - 너무 별로예요. 1190개 이용 후기 중 174개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff Most of the time key to room did NOT work! Did not like cigar smokers in hot tub and around pool area
2024년 3월에 8박 숙박함

2/10 - 너무 별로예요

Kathleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty, the 1 girl behind the desk was very rude, no housekeeper ever came to our room we had to go get our own towels twice, we only had i small hot tube working, the bar was only open for a few hours, they never told us where anything was. I will never stay there again, we had to ask for utensils and stuff to cook with, we had to get the shower and phone fixed, they should be ashamed for haveing that hotel open, some of the stuff was great, then others were rude, i will never stay there tell any one to stay there either i would tell them not ever stay there, i come down every year to myrtle beach and i will make sure never to book this hotel again, worst stay ever,
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
2024년 3월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 25일
Dear Lauren, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards,Sandcastle Oceanfront Resort South BeachFront Desk Team

2/10 - 너무 별로예요

Ronna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 26일
Dear Ronna, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your stay with us. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sapryna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well kept up great service lovely rrom
2024년 3월에 2박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 25일
Dear Sapryna, We wanted to take a moment to express our gratitude for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was an absolute pleasure to have you stay with us and we hope you had a wonderful time. Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We appreciate your input and will use it to improve our future guests' experiences. We hope to have the opportunity to welcome you back to our resort in the near future. Please do not hesitate to contact us if you need any assistance with your next visit. Warm regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very great stay.
2024년 3월에 2박 숙박함
답변 제공: Sandcastle South Beach Team 님, 2024년 3월 25일
Dear Paul, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 23일
Dear Kenneth, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Teauja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sandcastle South Beach Team 님, 2024년 3월 19일
Dear Teauja, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay
2024년 3월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 19일
Dear Amber, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards,Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Paige

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 19일
Dear Paige, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Leah 님, Elgin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff great location
2024년 3월에 1박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 19일
Dear Leah, We are thrilled to receive your positive review! It brings us great joy to know that you had a wonderful experience. We are particularly pleased that you enjoyed the warm and welcoming staff. Our goal is to consistently provide exceptional customer service, so we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon! Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the oceanfront view and the convenience of the kitchenette in the room. Nice pools and spas and direct access to the ocean. Nice firepits at night and hammocks and chairs for daytime. Only disapointment was that expedia said TV were 50 inch (one of the main reason we booked there) and it was 32 inch.
2024년 3월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 19일
Dear Julia, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

4/10 - 별로예요

Theresa

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Bugs in bathroom, dresser drawers broken, stove not working, lighting not working, smoke detector alarms at night for no apparent reason. Noises all during the night. Not planning on staying again.
2024년 3월에 1박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 16일
Hello Theresa, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us at 843-448-4316. We would appreciate another chance to make things right and ensure your satisfaction. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

10/10 - 훌륭해요

Darrell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was quiet and clean. The only draw back was no maid service while we were there.
2024년 3월에 2박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 16일
Dear Darrell, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

2/10 - 너무 별로예요

Dameyoin

연인과의 여행
별로예요: 편의 시설/서비스
I didn’t like the property at all it had a smell and very outdated we didn’t even stay there
2024년 3월에 1박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 16일
Dear Dameyoin, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

6/10 - 괜찮아요

Mary

좋아요: 직원 및 서비스
The sheets were dirty but the staff helped me a lot so for that I’m grateful
2024년 3월에 2박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 16일
Hello Mary, Thankyou for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

6/10 - 괜찮아요

Shavonne

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I was put in a room with a joining door and the other side was very noisy. The bathroom was not clean and the floor was dirty. I will not stay at this hotel again.
2024년 3월에 2박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 16일
Dear Shavonne, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

8/10 - 좋아요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were only given 4 towels for 2 people for 8 days.
2024년 3월에 7박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 16일
Dear Tina, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

2/10 - 너무 별로예요

Derrick 님, Elmira

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 3월 13일
Dear Derrick, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us. We will use your review to improve our services. We would also like to discuss your feedback further and investigate the matter. Thank you for posting. Best regards, Sandcastle Oceanfront Resort South Beach Front Desk Team

10/10 - 훌륭해요

Dasha Denise

좋아요: 숙박 시설 상태 및 시설
Good!
답변 제공: Sandcastle Team 님, 2024년 3월 12일
From our staff to you we want to thank you for taking time out of your busy schedule to write a review about us. We are glad to see that we met your expectations. We hope to see you in the near future. Have a nice day!!

8/10 - 좋아요

mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place needs updating ....but I think they are trying. We loved the view and our room was very clean. We will be visiting again !
2024년 3월에 3박 숙박함
답변 제공: Sandcastle Team 님, 2024년 3월 12일
Mark,Thank you for taking the time out to write a review about our resort. We are working hard to make sure everyone has a great time at Sandcastle Resort at South Beach. Summer is coming up, we can't wait to see you again.

10/10 - 훌륭해요

selma

가족 여행
Looked nice an people at desk were so nice I will stay there again
2024년 3월에 2박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 11일
Dear Selma, We are thrilled to receive your positive review! It brings us great joy to know that you had a wonderful experience. We are particularly pleased that you enjoyed the warm and welcoming staff. Our goal is to consistently provide exceptional customer service, so we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

Andre

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 3월 12일
Angela,I want to thank you for taking out your time to write a review about Sandcastle. We are so glad that we have met your expectations. We cant wait to see you again. Have a great day.

8/10 - 좋아요

Mario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for the price. I recommend it
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 3월 4일
We here at Sandcastle want to thank you for coming in and staying with us. I am so glad you enjoyed your stay with us. We hope to see you soon

6/10 - 괜찮아요

Jennifer

Bath tub was cracked on our room. Staff openly complained about others in front of customers. Need better inspections of each room for repairs
2024년 3월에 2박 숙박함
답변 제공: Sandcastle South Beach Team 님, 2024년 3월 5일
Dear Jennifer, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again. Thank you for posting your review.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Sandcastle Team 님, 2024년 3월 4일
Natalie,Thank you for taking the time out to write a review of our Resort. I so glad you enjoyed yourself. We hope to see you in the near future.

10/10 - 훌륭해요

eddie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all ocean view, close to everything we do.
2024년 2월에 1박 숙박함
답변 제공: Sandcastle Team 님, 2024년 3월 2일
Dear Eddie, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Best regards, Sandcastle Oceanfront Resort Front Desk Team

4/10 - 별로예요

Henry

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were out of dates. Where was mold on the ceiling where you could tell somebody trying to spray pain or plain over the ceiling but left behind it. There was like mold all over the place.
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 3월 2일
Dear Henry, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again. We would also like to discuss your feedback further and investigate the matter. Thank you for posting your review. Best regards, Sandcastle Oceanfront Resort Front Desk Team

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
There was a problem with our room and the staff changed our room promptly. The staff were very friendly and helpful. The resort could use some upgrades but it looked like they were working on things.
2024년 2월에 3박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor Sandcastle 님, 2024년 2월 29일
Dear Jessica, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort Front desk Team

4/10 - 별로예요

Johnny

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was nice, there key card system has to many defaults. We had to get our key replaced multiple times. Other than that the rooms where sufficient for our uses. I would stay again.
2024년 2월에 3박 숙박함
답변 제공: Sandcastle South Beach Team 님, 2024년 2월 27일
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 - 괜찮아요

Anthony

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy young people
2024년 2월에 2박 숙박함
답변 제공: Sandcastle South Beach Team 님, 2024년 2월 27일
Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately.

6/10 - 괜찮아요

Tressie

2024년 2월에 1박 숙박함
답변 제공: Shantrise P. Front Desk Supervisor 님, 2024년 3월 21일
Dear Tressie, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 - 훌륭해요

art

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
ARtI am glad to hear we met your expectations. We can't wait to have you stay with us again. Have a great day.

4/10 - 별로예요

Talicia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself is very outdated and small. The front desk person was very understanding and helped me as much as she could. I wasn’t comfortable staying at the hotel and ended up leaving and getting another hotel room
2024년 2월에 1박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Dear TaliciaThank you for reviewing your most recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 - 너무 별로예요

Leslie

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
The pictures online are deceptive this hotel looks like a crack house you see on tv it was nothing but filthy and disgusting I had to check out the same night never again will I stay here
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Leslie,Thank you for reviewing your most recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스
Everything was great I’m giving 3 stars because the room looked nothing like the pictures
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Michael,Thank you for your response. We will review your stay and go over it with our team, to make sure your stay is much better next time you come and stay with us.

4/10 - 별로예요

Melissa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was old and dirty. The lady that checked us in was dry and not too friendly but the lady checked us out was really nice. Floors was so dirty in the room. Just would not recommend staying at this hotel to anyone.
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Good Evening Melissa,Thank you for reviewing your most recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good!
2024년 2월에 1박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Angel,Thank you for sending us your review. We are so glad that we could meet your expectations. We hope to see you in the future.

8/10 - 좋아요

Sydney

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We stayed here for the weekend for a tournament. Overall we were pretty satisfied with this property. The front desk was wonderful as well! Our main complaints were the floors in the room and outlets. The floors didn’t seem to have been swept between visits. Now the outlets….They are very very loose and all of them besides the one in the kitchenette and bathroom spark pretty badly when plugging even a simple phone charger in. My Fiancé is an electrician and said those need to be changed asap as it is a code violation and a serious fire hazard. We did not feel comfortable leaving anything plugged in overnight and made sure to unplug anything before falling asleep for this reason.
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Sydney,I want to thank you for the feed back of your stay. I am glad you had a fun time. I am sorry the room didn't meet your expectations. We will learn from your experience. Thank you again

2/10 - 너무 별로예요

lasheka

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
LashekaThank you for reviewing your most recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room and bathroom was very clean and we had a great view of the ocean.
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
David,Thank you for your feed back. We are glad you had a great time with us. We can't wait to see you again.

6/10 - 괜찮아요

Danielle

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Only issue is that there was sand all over the floor like it wasn’t swept between stays. Other than that it was a nice experience. Super comfortable beds and loved being able to keep the balcony door open to listen to the waves.
답변 제공: Sandcastle South Beach Team 님, 2024년 2월 27일
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. We are happy that you were able to sleep comfortable to hear those waves.

10/10 - 훌륭해요

Jennifer

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean rooms, and reasonable rates!
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Jennifer,We appreciate every thing you have said in your response. We can't wait to see you again.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing time, I can’t wait to return for the summer, Staff was super nice, they have all the rules posted, pools and hot tubs were clean. My room was clean. And most importantly the bathroom was clean! Balcony was private. My first beach experience during February was a success thanks to Sand Caslt oceanfront resorts amazing time!
2024년 2월에 7박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
MichaelWe are all pleased to see that you enjoyed your stay with us. We can't wait to see you during the summer.

8/10 - 좋아요

Matt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was a ok but nice place
2024년 2월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
MattGood evening, I wanted to say thank you for staying with us. I am glad to see that you enjoyed your stay. We hope to see you again in the future.

10/10 - 훌륭해요

Desiree

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was amazing! Very nice ocean front hotel, and the pools were heated and they also had hot tubs. Very relaxing. Quiet area and multiple establishments near. Staff was amazing fast check in would definitely stay again.
2024년 2월에 3박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Desiree,We are thrilled to see that you had a great stay with us. We can't wait to see you again.

10/10 - 훌륭해요

faron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Doug and the cleaning staff were kind,friendly, and very helpful with the services and anything i needed from them was a phone call away!
2024년 1월에 2박 숙박함
답변 제공: Sandcastle Team 님, 2024년 2월 25일
Faron,Thank you for your feed back. We are pleased that you had a great experience with us. We can't wait to see you again.

8/10 - 좋아요

adam

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Kinda smells like cat pee by the pool outdide.
2024년 1월에 2박 숙박함
답변 제공: JK 님, 2024년 1월 22일
Hello Adam, Our thanks for visiting and offering your high marks. We trust you enjoyed the sun, sand, and surf and hope to welcome you again soon. Warm regards, Andrew MaffeiGeneral Manager Sandcastle Oceanfront Resort South Beach