Dear Doyoung, Thank you for your kind review. Best regards,

Dear guest, Thank you for your feedback. Best regards, Margarita

Thank you for staying with us. We usually have slippers at the reception. Guests are always welcome to have slippers at the desk. We appreciate your feedback.

Dear Jurgen, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location close to the center. It's always our pleasure to make your stay comfortable and enjoyable. We look forward to welcoming you back soon!Best regards, Reykjaivík Natura Hotel

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!

Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Dear Carolyn,Thank you so much for your kind words! We're thrilled to hear that you had an amazing stay and found everything convenient for your travels. Our team works hard to ensure a pleasant experience for all our guests. We hope to welcome you back again soon!

Dear Guy,Thank you for sharing your feedback with us. We apologize for any confusion regarding the pool and spa access. We appreciate your understanding and are glad to hear that Expedia was able to offer compensation. We value your input and will use it to improve our communication with future guests. We hope you had an enjoyable stay overall and would love the opportunity to welcome you back in the future. Thank you for choosing our hotel.

Thank you for taking the time to leave a perfect review!

Thanks so much for taking the time to share your kind comments.The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

Dear Sabine,Thank you for your positive feedback.Best regards.Reykjavik Natura

Thank you for sharing your experience during your stay with us over the Easter weekend. We are pleased to hear that you enjoyed the convenience of having a restaurant on-site, as well as the proximity to a nearby convenience store. We are glad that you found the free parking to be a valuable amenity. It's wonderful to know that you appreciated the room and the view, despite overlooking the airport runway. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel.

Thank you for your kind feedback! We hope to welcome you again in the future!

Dear Yukiko,We regret any miscommunication that may have occurred during your check-in process. To provide clarification, breakfast was not included in your reservation. However, as a valued Expedia VIP member, you are entitled to a credit of 2526 ISK that can be utilized for any food and beverages, including breakfast. This credit equates to a discount of over 50%, but it does not cover the cost entirely. We apologize if this information was not clearly communicated to you during check-in, but hope that the refund exemplifies our dedication to delivering the highest standard of customer service.We regret any confusion caused by the discrepancy between the room amenities and the actual features available. Your comments regarding the spa/pool operating hours have been duly noted, and we will review our schedules to better accommodate our guests' needs.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to exceed your expectations in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure a more enjoyable experience for you.Thank you once again for your valuable feedback.Warm regards,Reykjavik Natura Front Desk

Thank you for sharing your feedback. We are sad to hear that your room did not exceed the standard you have expected from us. Regarding breakfast, it is unfortunately not included in the rate, however Expedia has offered a discount for food and beverages which was successfully redeemed. Once again, thank you for the feedback and we will take it for our improvements. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.

Thank you for choosing our hotel,and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Thank you for your kind feedback!

We appreciate for taking your time to give us a feedback. We are glad you enjoyed your stay. Hopefully, to welcome you again in the future!

Thank you for choosing our hotel and taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

Thank you so much for sharing your experience with us. We're using your feedback to make some important changes to make things better and I hope we see you again soon.

Thank you for choosing our hotel, and for taking the time to submit a review!

Dear Mary,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Thanks so much for taking the time to share your positive comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

Thank you for the perfect score!

Dear Paul,Thank you for your kind words!Were thrilled to hear that your stay was great. We wish to welcome you back in the future.Best regards,

Dear Emily,Thank you for the review.I am happy that your stay was alright and I have shared the feedback with our team to look into.I hope we have a chance to welcome you back in the future.

Thank you for choosing our hotel, and for taking the time to submit a review!

Thank you for giving us a perfect rating

Thank you for choosing our hotel, and for taking the time to write a review.Thanks for placing your trust in us and your willingness to share.We hope to see you again soon!

Thank you for choosing our hotel, and for taking the time to write a review!

Thank you for choosing our hotel, and for taking the time to leave a review! We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Thank you for your review!

Thank you for choosing our hotel, and for taking the time to leave a review!

Thank you for choosing our hotel, and for taking the time to leave a review!

Thank you for choosing our hotel, and for taking the time to leave a review!

Thank you for choosing our hotel, and for taking the time to write a review

Dear Linda,Thank you for your feedback and kind words.I am happy that your stay was good. Regarding the facilities, I have shared the feedback with the team to look into.I hope to welcome you back in the future.

Thank you for taking the time to share your feedback with us. We appreciate your input, as it helps us improve our services for all our guests. If you have any further comments or suggestions, please feel free to let us know, by contacting us directly. We hope to have the opportunity to welcome you back in the future for an even better experience!

Dear Francis,Thank you for your positive feedback!We are delighted to hear that you found our hotel to be a good place to stay. However, we acknowledge that we may not have met all of your expectations, and we apologize for any shortcomings you experienced during your stay.Regarding the room, we apologize if there was any confusion regarding the rates for renovated rooms. These rooms are categorized differently and may have different rates, and we regret if this was not communicated clearly. We have taken note of your feedback regarding the massage bed and will address the issue promptly.Regarding the billing issue with your bar tab, we apologize for any confusion or inconvenience caused. Our procedure is to charge, the card provided upon check-in, before your departure to simplify the checkout process. We apologize if the service provided was not as informative as expected, and we will work on improving that.We regret that you were unable to enjoy the pool as planned and apologize for any disappointment this may have caused. Our reception is available 24/7, and we encourage guests to feel free to inquire about any information or assistance they may need.Thank you for sharing your feedback with us. We take your comments seriously and will strive to make improvements based on your experience. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back in the future!Kind regards,Front Desk Management

Dear Rosemarie,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. If there is anything we can do for you, please do not hesitate to contact us directly!Kind regards,Front Desk Staff

Thank you for giving us a perfect rating

Thank you for giving us a nice review and for recommending our hotel to other travelers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

Thank you for leaving us such a wonderful review.

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

Thank you for leaving us such a wonderful review.

Thank you for your review.

Thank you for your review.