외관

베스트 웨스턴 코로나 호텔 & 스위트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 418개 이용 후기 중 247개" "
평점 8 - 좋아요. 418개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 36개" "
평점 4 - 별로예요. 418개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 25개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Nicole 님, Whittier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Super close to the freeway; kinda a low income area.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Citlalli Jessica Johanna 님, Ciudad de Mexico

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen lugar
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Citlalli,Thank you for taking the time to share your feedback. We're glad to hear you found our hotel to be a good place to stay. We strive to provide an exceptional experience for our guests and would love to hear any suggestions you may have for improvement. We hope to welcome you back soon!

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Erika,Thank you for leaving us a 5-star rating! We're thrilled to know that you enjoyed your stay with us. Your feedback is highly appreciated and will help us to improve our ability to serve you and other guests. We hope to have the opportunity to welcome you again in the future. Warm regards,Hotel Management

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Who was in the area that was safe and very quiet peaceful
2024년 4월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Melinda, we understand the importance of finding a safe and peaceful area for your stay. Our hotel is located in a tranquil neighborhood known for its safety and serenity, providing a peaceful retreat for our guests. Additionally, our dedicated team works tirelessly to ensure a comfortable and relaxing experience for all our guests. Should you choose to stay with us, we'll do our utmost to make your stay enjoyable and memorable. Thank you for considering us, and we look forward to welcoming you soon. Best Regards,Guest Experience Team

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only complaint would be, I found a long hair in my scrambled eggs. It happens. The room was nice, clean and comfortable. Staff was nice.
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear David, we're glad to hear that you found our room nice, clean, and comfortable and that our staff was nice during your stay. However, we apologize for the inconvenience caused by finding hair in your scrambled eggs. Your feedback is important to us, and we'll share this issue with our kitchen team to ensure that such incidents are avoided in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They staff was really friendly and understanding when we got there at 2am
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Cristina,Thank you for choosing our hotel and for your positive review. We're thrilled to hear that our staff made your visit enjoyable, even at such a late hour. We always strive to provide a warm and welcoming environment for our guests. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was overall great
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Anthony,Thank you for sharing your experience at our hotel. We're absolutely delighted to hear that you had a great stay with us. It's feedback like yours that inspires us to strive for excellence in our service. We look forward to welcoming you back for an even better stay next time!Warm regards,Hotel Management

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in. Staff was awesome.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Dear Denise,Thank you for your wonderful review and the perfect rating. We're thrilled to hear that you had a smooth check-in experience and found our staff to be awesome. We strive to create memorable experiences for our guests at our hotel and your kind words are a testament to our efforts. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 - 훌륭해요

ALEJANDRO LOPEZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXCELENTE TRATO DEL PERSONAL EN RECEPCION
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Alejandro Lopez, We are truly delighted to hear you found our reception staff excellent. Our team is dedicated to providing a welcoming and helpful service to all our guests. We're glad we made a good impression and we look forward to welcoming you back to our hotel in the near future. Thank you for choosing us and for your 5-star review!Warm regards,Hotel Management

10/10 - 훌륭해요

Andy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complaints at all. Staff was friendly. Liked the set-up of our room. Very comfortable. Breakfast was excellent!
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 30일
Dear Andy,Thank you for your glowing review! We're thrilled to hear you enjoyed our friendly staff, comfortable room setup, and excellent breakfast. It's always our goal to provide an exceptional experience for our guests. We look forward to welcoming you back to our hotel in the future!Warm regards,Hotel Management

8/10 - 좋아요

Bianca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The quality of food could have been better. For example, the eggs were cold. Plus the alarm in the room didn’t work well.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Dear Bianca,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for the shortcomings you experienced, particularly with the food and alarm system. We strive to maintain the highest standards of service and your comments will help us improve. We look forward to hosting you again and providing a more enjoyable stay.Warm regards,Hotel Management

10/10 - 훌륭해요

Phuong 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. Staff was nice & professional.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Phuong,Thank you for your glowing 5-star review. We're thrilled to hear that you appreciated the cleanliness of our rooms and found our staff to be both pleasant and professional. We are dedicated to providing the highest level of service and your feedback encourages us to strive even harder. We look forward to welcoming you back in the near future.Warm regards,Hotel Management

4/10 - 별로예요

Brianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Was in a room by the access door and heard it slamming loud right through the wall all day and night. So that’s wasn’t ideal. Never came in to clean the room or give us fresh towels and we were there for 3 nights. Tv was terrible with limited channels that said “no network” remote hardly worked. Was a very frustrating experience trying to watch anything. You think it’s 2024 and hotels would just get smart tvs so we can log in to our streaming networks. The room was decent and decently cleaned. I just feel for $170 a night they need to do WAY better.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Brianna, We appreciate your constructive feedback and sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a quiet, clean, and comfortable space. We are actively working on improving our services, including our technology and cleaning routine. We value your input and hope to have another opportunity to provide you a superior experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Jeanette,Thank you for your 5-star rating! We're thrilled to know that you enjoyed your stay with us. Your feedback is invaluable, and we would love to hear more about your experience to ensure we continue to provide top quality service. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it 😍 just around the property towards the back had a man by the back left corner was a man doing drugs. Other than that no problem with the hotel.
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Diana,Thank you for your 5-star review and for sharing your experience at our hotel. We're thrilled to hear you loved your stay! We appreciate your feedback regarding the incident near the property, and have shared it with our security team to ensure our guests' comfort and safety. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 편의 시설/서비스
The individual that checked us in was very pleasant and everything was amazing
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Dear Cristina, Thank you for your wonderful 5-star review! We're thrilled to hear that you had an amazing experience and that our front desk staff made such a positive impression. Your kind words have brightened our day. We strive to ensure each guest feels welcomed and appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards,Hotel Management

6/10 - 괜찮아요

Teresa

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
good value for convenient and comfortable accomodation
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Teresa,Thank you for your feedback. We are pleased to know that you found our accommodations comfortable and our location convenient. At our hotel, we strive to provide good value and a pleasant experience for all our guests. We hope you will choose us again for your next stay, where we will aim to exceed your expectations.Warm regards,Hotel Management

10/10 - 훌륭해요

tony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the girl doing night audit was very friendly and helpful.. i happen to make a late reservation on st. patricks day and she was able to find it right away and get me into a room. the room was nice and clean except i did find a used wash cloth hanging on top of shower curtain but im sure it was an accident. other than that, i would definately recommend this property and over all will give this property 5 stars.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Tony,Thank you for your kind review and for choosing our hotel. We're delighted to hear about your positive encounter with our night audit team. We apologize for the oversight regarding the wash cloth - your feedback helps us improve. We're pleased that you'd recommend us and we look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 - 좋아요

Tonya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right off the highway but still quiet. The courtyard area is lovely although we only used it for breakfast our first morning. Rooms are very spacious Decent breakfast service. Towels are a little small and thin….really my only complaint
답변 제공: GM 님, 2024년 3월 20일
Dear Tonya,Thank you for choosing our hotel and taking the time to share your experience. We're glad to hear you enjoyed our peaceful location, spacious rooms, and lovely courtyard area. Your feedback about our towels has been noted and will be used to improve our services. We look forward to welcoming you back soon for another pleasant stay.Warm regards,Hotel Management

10/10 - 훌륭해요

charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the best hotel ever!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Charlotte,We are thrilled to hear that you consider us as the best hotel ever! Your kind words are a testament to our dedication to providing exceptional service. We appreciate your feedback and look forward to welcoming you back soon. Thank you for choosing our hotel for your stay.Warm regards,Hotel Management

10/10 - 훌륭해요

Odessa

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the comfy bed and especially the pillows.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Odessa,Thank you for your wonderful review! We're thrilled to know you enjoyed our comfortable beds and pillows. It's always our aim to ensure guests have a restful night's sleep. We look forward to welcoming you back for another delightful stay. Warm regards,Hotel Management

2/10 - 너무 별로예요

Erin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Erin, We're truly sorry to see your 1-star rating. We value your feedback and would greatly appreciate if you could provide more details about your experience. It's through understanding our guests' experiences that we can make improvements. We hope to have another chance to provide you with a better stay in the future.Warm regards,Hotel Management

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic, the room was fairly priced conpared to others in the area, and the quality of the rooms was outstanding. My stay was a fresh of breath air after staying in a few other hotels nearby during my trip, as they were very sub par. I plan to stay here again and have suggested this business to my friends and family.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 7일
Dear Joseph,Thank you for the wonderful review and for choosing our hotel during your journey. We're thrilled to hear that our staff, pricing, and quality exceeded your expectations. It's truly rewarding to know you found our hotel a refreshing experience. We look forward to welcoming you back and appreciate your recommendations. Warm regards,Hotel Management

10/10 - 훌륭해요

BRISA

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Brisa, Thank you for the fantastic 5-star rating! We're delighted to see that you had a memorable stay with us. We always strive to provide an exceptional experience, and it makes us happy to know we achieved that. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

10/10 - 훌륭해요

Francisca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a nice and clean please. Staff is very welcoming, caring and great attitude. The only issue we had that people staying during the night was a bit noisy.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Dear Francisca,Thank you for your kind words and stellar review! We're thrilled to hear that our staff made you feel welcome and cared for. We regret any inconvenience caused by noise, and we're always on hand to assist in such situations. We hope to welcome you back for an even more peaceful stay next time.Warm regards,Hotel Management

2/10 - 너무 별로예요

Jennifer

It was so bad on the outside I ddint even check in
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Dear Jennifer, We're really sorry to hear about your first impression of our hotel. We understand that the exterior is a significant part of the overall experience. Please accept our sincere apologies and know we're working on improvements. We hope you'll give us another chance to impress you in the future.Warm regards,Hotel Management

10/10 - 훌륭해요

Eloisa

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was actually one of the best Best Westerns I've stayed at. Pleasantly surprised, I stay a night for a work trip and was very pleased with the staff, and cleanliness of the room.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Eloisa,Thank you for your wonderful review! We're thrilled to hear that our hotel stood out during your work trip and you appreciated our dedicated staff and cleanliness standards. We are always aiming to provide a pleasant and comfortable stay for our guests. We look forward to welcoming you back to our hotel soon.Warm regards,Hotel Management

10/10 - 훌륭해요

john 님, San Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient hotel.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear John,Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you found our hotel convenient for your needs. We strive to offer our guests a comfortable and hassle-free stay. We hope to welcome you back soon for another excellent experience.Warm regards,Hotel Management

8/10 - 좋아요

Donna

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Conveniently close to the freeway and fast food venues. Room was very clean. Perfect for an overnight stay.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 2일
Dear Donna,We're thrilled to hear you enjoyed your stay at our hotel and found our location convenient and rooms clean. We strive to provide a comfortable experience for all our guests, and your feedback is greatly appreciated. We hope to have the chance to welcome you back for another perfect overnight stay. Thank you for choosing our hotel.

8/10 - 좋아요

Alicia Isabel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It’s clean !! Nice pool area good breakfast !! Just the staff from the kitchen are for breakfast were rude!! Not friendly at all other than that’s nice place to stay. !
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 24일
Dear Alicia,Thank you for your review and for choosing our hotel. We're delighted to hear that you enjoyed our clean facilities, pool area, and breakfast. We regret, however, that you had a less than satisfactory experience with our kitchen staff. We value your feedback and will address this matter to ensure everyone is treated with the warmth and respect they deserve. We hope to welcome you back for an even better experience next time.Warm regards,Hotel Management

10/10 - 훌륭해요

Carlos

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Dear Carlos,Thank you for taking the time to rate us. We're thrilled to see that you've given us a 5-star rating. Your feedback is invaluable to us and we hope to welcome you back soon. Your satisfaction is our greatest reward. Thanks again for choosing to stay with us!Warm regards,Hotel Management

10/10 - 훌륭해요

Monique 님, Riverside

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 23일
Dear Monique, Thank you for the perfect rating! We're thrilled to know that your stay at Best Western Corona Hotel & Suites was enjoyable. We always strive to provide an excellent experience for our valued guests. We appreciate your feedback and look forward to welcoming you back on your next visit. Warm regards,Hotel Management

8/10 - 좋아요

Amer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Standard offering with respect to facilities, breakfast. The staff was friendly and helpful.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 21일
Dear Amer,Thank you for your positive feedback. We're pleased to hear that our staff made your stay enjoyable and that our facilities and breakfast met your needs. We appreciate your comments as we strive to improve our services. Looking forward to welcoming you back soon!Warm regards,Hotel Management

10/10 - 훌륭해요

Isaac

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good jib
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Isaac,We're thrilled to know you had a positive experience at our hotel. Your kind words have brightened our day! We strive to provide excellent service and it's wonderful to know we hit the mark during your stay. We hope to welcome you back soon for another fantastic experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Alfonso

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Dear Alfonso,Thank you for taking the time to rate us with a 5-star review! We're thrilled you enjoyed your stay with us and we hope your experience was memorable. Your positive rating means a lot to us. Please do not hesitate to share any suggestions or feedback from your visit. We look forward to welcoming you back soon!Warm regards,Hotel Management

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Despite being only a 2-story building, it had an elevator. Since I was traveling with an older person, having an elevator allowed us to stay on the 2nd floor.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 17일
Dear Catherine,We're delighted to know that our elevator was helpful during your stay. We understand the importance of such amenities, especially when traveling with older persons. We strive to maintain a comfortable and accessible environment for all our guests. Thank you for your positive review and we look forward to welcoming you back to our hotel soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Airian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms, easy parking.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 13일
Dear Airian,Thank you for your wonderful review! We're so pleased to hear you enjoyed our comfortable rooms and found our parking convenient. We aim to make every aspect of your stay as easy and enjoyable as possible. We look forward to welcoming you back to our hotel in the near future. Thank you for choosing us!Warm regards,Hotel Management

10/10 - 훌륭해요

Yvonne

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean staff was friendly.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 12일
Dear Yvonne,Thank you for the wonderful 5-star review! We're thrilled to hear that our friendly staff and clean rooms met your expectations. Your positive feedback is a testament to our continuous efforts to provide the best stay possible. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

10/10 - 훌륭해요

Naomi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love it and it's close to pretty much everything you need. Walmarts not that far and food options are always available around the property.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Dear Naomi,Thank you for your wonderful 5-star review! We're thrilled to hear that you loved our convenient location near popular stores and a variety of dining options. We strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back soon for another fantastic experience!

10/10 - 훌륭해요

Michael

출장 여행
Easy and clean
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Dear Michael,We are thrilled to hear that you found your experience with us to be easy and our facilities clean. Your feedback is very encouraging and we're glad we could meet your expectations. We continuously strive to provide our guests with a pleasant and convenient stay. We look forward to welcoming you back to our hotel soon. Thanks again for your wonderful review.Warm regards,Hotel Management

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It’s a really good Motel, or an average hotel. They have rooms facing inwards and outwards, but they all connect to the outside. The property and rooms are all around “Standard”, expect for more spacious.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 28일
Dear Sarah,Thank you for taking the time to share your positive experience at our hotel. We pride ourselves on providing a comfortable and spacious environment for our guests. Your feedback is valuable and will be taken into account as we continuously strive to enhance our guest experience. We look forward to welcoming you back soon!Warm regards,Hotel Management

4/10 - 별로예요

Nicki

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I was staying at this property for a week & I was told they would service the room if I needed. when I asked for service they never showed up. I approached the staff 3 times to ask them to help service the room since my mother was disabled. They still never came to replace towels, take out the trash or replace items that I asked for.
2024년 1월에 6박 숙박함
답변 제공: GM 님, 2024년 1월 25일
Dear Nicki,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that we fell short in providing the level of service we strive for, especially considering your special circumstances. We greatly value your feedback and will ensure that it is used to improve our housekeeping and customer service. We hope for an opportunity to serve you better in the future.Warm regards,Best Western Corona Hotel & Suites Team

10/10 - 훌륭해요

Kimberly

단체 여행
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 19일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Braulio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 19일
Dear Braulio,Thank you for taking the time to rate us. We're delighted that you chose to stay with us. Your high rating means a lot to us and we sincerely appreciate your feedback. We always strive for excellent experience to our guests and it's rewarding to see it reflected. We hope to serve you again in the future.

10/10 - 훌륭해요

Nicholas Elizabeth 님, Norco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 11일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - 좋아요

Leslie

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 11일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - 좋아요

nazia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked this hotel last minute for 5 days. Our stay was alright, we didnt have any major issues. The only issue I had was that the breakfast staff were using the same tongs for meat, eggs and potatoes. Being vegetarian I was planning on having some potatoes but when i saw that i couldnt eat potatoes. Room was spacious but not carpeted though.
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Nazia,Thank you for choosing our hotel for your last-minute stay and for sharing your feedback. We're glad to hear that overall, your stay was alright. We apologize for any inconvenience with the breakfast arrangements. Your concern about the shared tongs will be addressed with our staff to ensure better practices. We appreciate your understanding and hope to have another opportunity to welcome you for an improved experience.Warm regards,Hotel Management

8/10 - 좋아요

JOSE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Dear JOSE,Thank you for choosing to stay with us, and for your rating. We appreciate your feedback and hope your experience was enjoyable. If there are any specific areas where we can improve to make your next stay even better, please let us know. We value your input and look forward to hosting you again.Warm regards,Hotel Management

10/10 - 훌륭해요

Deyci 님, N. Las Vegas

2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Deyci,Thank you for choosing to stay with us and for taking the time to provide a perfect rating! We're thrilled to hear that you had a wonderful experience. We look forward to welcoming you back for another fantastic stay.Warm regards,Hotel Management