테라스/파티오

파노라마 호텔 세인트 헬렌스 여행 후기

4 out of 5
파노라마 호텔 세인트 헬렌스
1 Quail Street, St Helens, TAS

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 863개 이용 후기 중 257개" "
평점 8 - 좋아요. 863개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 863개 이용 후기 중 191개" "
평점 4 - 별로예요. 863개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 863개 이용 후기 중 16개" "

8.6/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Susette

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Peter 님, 2024년 3월 23일
Many thanks for taking the time to leave us such a pleasing review Susette and we certainly hope to see you again very soon. Kindest regards from the Managment and staff.

8/10 - 좋아요

kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing birding area visible from your oceanfront rooms!
2024년 3월에 2박 숙박함
답변 제공: Peter 님, 2024년 3월 9일
Hi Kimberly, and thanks for this kind review. We are glad you enjoyed the natural bird sanctuary and the amazing views. Kindest regards from the Management and staff.

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff is first rate. Friendly and helpful. The facility is 'Old School' in a charmimg way. Reminds me of what you might find along Route 66. It is located right across from the bay so, perfect location. Carpet does need to be replaced. They are aware and have ordered.
2024년 3월에 1박 숙박함
답변 제공: Peter 님, 2024년 3월 9일
Hi Cynthia and many thanks for you great review. Yes, we are in the process of renovating inside and carpets are on the to do list. We hope to see you again soon.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoy our stay at Panorama and the staff in particular Veronica was fantastic and very helpful.
2024년 3월에 2박 숙박함
답변 제공: Peter 님, 2024년 3월 9일
Hi Steven, we are all so glad you had a great time, and I will certainly send on your kind comments on to Veronica. Kindest regards from the management and staff .

6/10 - 괜찮아요

Stanley 님, Buddina

연인과의 여행
좋아요: 직원 및 서비스
I hope the new management can bring the property up to a better standard .
2024년 2월에 1박 숙박함
답변 제공: Peter 님, 2024년 2월 29일
Hi Stanley, As you are aware the property is undergoing extensive renovations both internally and externally and the feedback to date is extremely positive. We hope you come see us again soon.

8/10 - 좋아요

Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the hotel was very spacious and had a great view would stay there again it was centrally located and looks like they were doing some renovations outside will be great when finished. the only thing I would have liked was an air conditioner. there was a wall heater. I know its Tasmania and its not suppose to get hot but the room was quite hot overnight otherwise a great place to stay
2024년 2월에 1박 숙박함
답변 제공: Peter 님, 2024년 2월 26일
Hi Sue and many thanks for taking the time to write us such a kind and pleasing review. We are so glad you enjoyed your stay with us and yes, we are renovating and upgrading - including air conditioners to the rooms. We hope to see you again very soon. Warmest regard from the management and staff.

8/10 - 좋아요

Matthews

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable.
An enjoyable stay. Good-sized room. Good welcome and check-in by staff. Bathrooms need some updating. Excellent area - close to main town centre and all attractions, restaurants, museums.
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Matthew and many thanks for the kind review. As the new owners effective 23rd December are on a journey of discovery and renovations which will include new bathrooms so thanks for the comments and we hope to see you again soon. Kines regards from the management and staff at the Panorama Hotel.

6/10 - 괜찮아요

Ivan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Parking is free. But aircon in the room didn't work so the sleep was not the most comfortable.
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Ivan, and many thanks for the review. As the new owners effective 23rd December we are attending to upgrades and renovations which will include new bathrooms, landscaping and air cons so thanks for the comments and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

10/10 - 훌륭해요

Josephine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Josephine, and many thanks for the kind review. As the new owners effective 23rd December we are delighted you enjoyed your stay with us and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

4/10 - 별로예요

Brett

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Update needed
Generally looks rundown and in need of refresh. Pastel decor from the 80’s needs updating. Friendly staff but food was ordinary
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Brett, and many thanks for the kind review. As the new owners effective 23rd December renovations are top of mind including new aircons in all rooms so thanks for the comments and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

10/10 - 훌륭해요

Chona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had safe.and enjoyable stay in this property. Staff are very friendly. Will definitely recommend.
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Chona, and many thanks for the kind review. As the new owners we are on a journey of discovery and property upgrades and it so pleasing to hear such kind comments. Kindest regards from the management and staff at the Panorama Hotel.

6/10 - 괜찮아요

Belinda

좋아요: 청결 상태
Property needs updating. No air con. The staff that checked me in gave more information to the person ahead of me because they “looked like a fit person” and I was merely told where my room was and that I should book for dinner.
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Belinda and many thanks for the review. As the new owners effective 23rd December are on a journey of discovery, staff training and renovations which will include new bathrooms and air cons. I am not sure what you mean by a more fit person or why reception would have treated you differently - But I will certainly discuss this with my staff as they a usually highly complemented on. Kindest regards from the management and staff at the Panorama Hotel.

8/10 - 좋아요

Tameaka

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. The accom is a little tired and the garden needs maintaining. Overall a nice stay.
2023년 12월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Tameka, and many thanks for the kind review. As the new owners effective 23rd December are on a journey of discovery upgrades and renovations which will include new bathrooms, landscaping and air cons so thanks for the comments and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very kind and helpful. Food was delicious.
2024년 1월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Allison, and many thanks for this very kind review. As the new owners effective 23rd December we are delighted that the teams efforts are being recognized and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

10/10 - 훌륭해요

Matina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Matina, and many many thanks for the wonderful review, and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

8/10 - 좋아요

Ranga

2023년 12월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 22일
Hi Ranga, and many thanks for the kind review. We are so pleased you enjoyed your time with us, and we hope to see you again soon. Kindest regards from the management and staff at the Panorama Hotel.

6/10 - 괜찮아요

Dmitrii

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 1일
Hi Dimitri, many thanks for taking the time to respond and Happy New year. Hoping to see you again soon.

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are so friendly and helpful. Food was prompt and very tasty with good sized portions. Rooms well sized and set out. New management have started and have plans to clean up more and liven the atmosphere. This will be a remacable place once the makeover is complete
2023년 12월에 1박 숙박함
답변 제공: Peter 님, 2024년 1월 1일
Hello Peter and thanks you so much for your wonderful review. It was a real please to meet you and we hope to see you back here very soon. Kindest regards from the management and staff.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modernish hotel just been refurbished
2023년 12월에 1박 숙박함
답변 제공: Peter 님, 2023년 12월 31일
Hi Stephen and many thanks for the kind review. We are endeavoring to improve the hotel daily, with more exciting renovations to come. We hope to see you again soon and all the best from the management and staff at the Panorama Hotel

10/10 - 훌륭해요

Jerneja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the staff was very friendly and helpfull. Hotel is conveniently located withing walking distance to the centre and has plenty of parking. The hotel rooms were very spacious, clean and beds are quite comfortable.
2023년 12월에 2박 숙박함
답변 제공: Peter 님, 2023년 12월 29일
Many thanks for taking the time to write such a kind review. We are so glad you enjoyed your stay with us and hope to see you again soon. Many thanks from the management and staff.

4/10 - 별로예요

Joanne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The room and its facilities were excellent. Booking in was easy. The gardens were overrun and an attempt had been made to do some maintenance on the yard. The meal was very disappointing and was poorly prepared. We ordered 2 drinks and had to return glasses twice as 1 was broken and the next still had lipstick on it. The pork belly was so overcooked it looked like to was boiled then fried. The veg were good but minimal. My partners steak was covered in pepper (which he dislikes) the gravy was brown water and the salad was bruised and covered in oil. I was so disappointed as it was Xmas day. The apology was that the staff didn’t show for their shift but that’s not our problem. I would never recommend a meal there.
답변 제공: Peter 님, 2023년 12월 29일
Many thanks for taking the time to write your review Joanne and I clearly remember talking to you about the issues you had with the food and sincerely apologizing for the issues you had. Whilst staff letting us down and not showing up on such a busy day is not your problem, I had hoped you would understand. We only took over the business two days before Christmas and were in the process of Lanscaping, painting etc so I do apologize.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place to stay. All of the conveniences of town but still close to Bay of Fires
2023년 12월에 1박 숙박함
답변 제공: Charlie 님, 2023년 12월 24일
Hi Angela, and many thanks for your kind response. We are so please you enjoyed your stay with us and hope to see you again soon. Kind regards, from the Management and Staff

2/10 - 너무 별로예요

Jamie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outdated , over priced , no mini bar , didn’t even see one single staff member , was locked out , Won’t stay again is not worth the money
2023년 12월에 2박 숙박함
답변 제공: Peter 님, 2023년 12월 24일
HI Jamie, I am sorry to hear about your experience however greatly appreciate the feedback. We have taken over the property as at 22nd December 2023 and intend to review all aspects of the operation. We hope to have the opportunity to welcome you back one day and hopefully change your mind. Kindest Regards from the Management and Staff.

10/10 - 훌륭해요

Dani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved everything about the hotel room and especially the customer service that was given.
2023년 11월에 1박 숙박함
답변 제공: Peter 님, 2023년 12월 24일
Hi Dani, and many thanks for taking the time to write such a nice review. We hope to welcome back to the hotel soon. Kindest Regards from the Management and staff.

8/10 - 좋아요

Mateki

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like the noise the floor was making when walking on it. At night, you can everyone walking past your room.
2023년 11월에 1박 숙박함
답변 제공: Peter 님, 2023년 12월 24일
Hi Mateki. Many thanks for your kind review and for highlighting the floor. We are the new owners and are aware of the issue and will be taking the appropriate steps to rectify this over the next few weeks. Hope we get to see you again soon. Kindest regards from the Management and Staff.

10/10 - 훌륭해요

Alison

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the size of the room, the comfy bed and the feel of the hotel. Great location as well.
2023년 11월에 1박 숙박함
답변 제공: Pia 님, 2023년 11월 9일
Thank you so much for your comments Alison.

4/10 - 별로예요

Amanda 님, Rocky Hills

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointing stay, very noisy, no mini bar at all, a fridge runs with a small bottle of UHT milk. No spare pillows. Buffet breakfast was the worst I’ve ever seen or had. Very disappointed. I’ve stayed there about 15years ago when it was a different name, and it is still the same.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Cornelia

2023년 11월에 1박 숙박함
답변 제공: Peter 님, 2023년 12월 29일
Many thanks for your kind review. So pleased you liked your time with us. From the management ands staff .

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Big clean room clean and all you need onsite, and only a quick walk from town centre
2023년 10월에 1박 숙박함
답변 제공: Peter 님, 2023년 12월 29일
Hi Wayne, many thanks for the kind review and for taking the time to share your thoughts. Much appreciated and we hope to see you again soon.

10/10 - 훌륭해요

Carolyn

2023년 10월에 1박 숙박함
답변 제공: Peter 님, 2023년 12월 29일
Many thanks for taking the time to leave us a kind review. Much appreciated Carolyn

2/10 - 너무 별로예요

Timothy

2023년 10월에 1박 숙박함

8/10 - 좋아요

Lynda

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was nice upstairs with a view over the wetland and water. Room was clean and bed comfy. Downstairs the entire corridor creaked loudly as you walked along it such that i would not have been able to sleep if my room was down there. Very close walk to the street and club for some pool and pokies which was a very handy location. Carpark and lighting outside and in the carpark on our return after dark was non existent. Could not see all the way to the door and did not feel safe. Restaurant onsite was not open the night we stayed, although the bar was.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Judith

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room sizes are large but could do with a face lift
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Sally

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant staff room was very clean tidy and spa bath had sticker across jet stating that it had been cleaned properly which was reassuring. Would stay again.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Kerry

연인과의 여행
별로예요: 청결 상태
Dining restaurant was absolutely terrible food
2023년 10월에 2박 숙박함

8/10 - 좋아요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quiet
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Gary

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sommer

2023년 9월에 1박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room overlooking bay. Dining room open for evening meal with good food and service
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 직원 및 서비스
Very spacious,reminded me of resort in Queensland.Being winter it was unusually quiet.Staff very friendly.Enjoyed lovely meal in restaurant.Out side areas needs some T L C.Hope to come again in Summer
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Dean

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Wendy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great last minute booking and the staff were excellent as we were late arriving, great room, clean and tidy
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Lew

2023년 5월에 1박 숙박함
답변 제공: Reception 님, 2023년 6월 10일
Thank you for the great review

10/10 - 훌륭해요

DAVID 님, NORTH HAVEN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is an older property but ROOM, so much ROOM. The people on the desk and in the restaurant were great. The food in the restaurant was OK. Would we book this property again. Yes
2023년 5월에 1박 숙박함
답변 제공: Reception 님, 2023년 6월 10일
Thank you for the great review

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room heater a bit small .... needed the extra blanket
2023년 5월에 1박 숙박함
답변 제공: Reception 님, 2023년 6월 10일
Thank you for your feedback

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Place was strangely empty and not very welcoming. Staff were abrupt and didn't go out of their way to be helpful. Bed was overly soft. Room was freezing when we arrived.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place to stay. Close to town and the beach.
2023년 4월에 2박 숙박함

8/10 - 좋아요

Antionette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was quiet and short walk to cafes. Very nice restaurant at the property, it was nice looking at the water views.
2023년 4월에 1박 숙박함