Dear guest,We are sorry to read your review. All of our rooms were completely renovated during Covid and our maintenace staff fixes all the issues daily. Our bathroom supplies are good quality hotel brand supplies. All of our beds are egonomic and good for the back, if you are not used to this kind of mattress, it is unfair to write that the bed is not comfortable. When our guests report a non working tv, we either repair it or replace it. When we have many check outs all together, we need to go fast, so sometimes we do not mention the deposit. It is not a problem because the amount goes automatically back to the card after the pre-authorisation expires. Our policy is that after 3 days of "do not disturb", we need to clean the room. You were informed by phone.Best regards

Hi, good morning,could you kindly tell us what exactly happened with Mr. Dino?thanks in advanceGiuseppe