고급 침구, 책상, 다리미/다리미판, 무료 WiFi

샤토 노바 킹스웨이 여행 후기

3 out of 5
샤토 노바 킹스웨이
159 Airport Road, Edmonton, AB

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 492개 이용 후기 중 129개" "
평점 8 - 좋아요. 492개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 492개 이용 후기 중 90개" "
평점 4 - 별로예요. 492개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 492개 이용 후기 중 31개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

charlene

좋아요: 청결 상태, 편의 시설/서비스
When I stayed there was no internet or TV available which was a big inconvenience when mentioned to front staff they didnt offer any compensation or any refund or even a discount for further stay.
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 27일
Hello Charlene,We are sorry for the inconvenience experienced during your stay. The hotel experienced vandalism that caused outages to several areas of the hotel for an extended period. This review will be given to management so they can review how the situation was handled and find improvements for if it happens again.Regards,

6/10 - 괜찮아요

Linda

Upgrades are needed. But great location
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 26일
Hello Linda,Thank you for taking the time to leave us feedback regarding your stay. We value the information.Regards,

4/10 - 별로예요

Jo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 20일
Hello Jo,I'm sorry that your stay was not acceptable. Please contact the hotel directly if you would like to share details of your concerns with a manager.Regards,

6/10 - 괜찮아요

vinil

가족 여행
별로예요: 숙박 시설 상태 및 시설
This property needs some serious upgrades. Ok with the price paid
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 18일
Hello Vinil,Thank you for your feedback. We appreciate it and will pass it over to the appropriate manager.Regards,

10/10 - 훌륭해요

Richard

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a very nice young man at the front desk. He was helpful and informative. We appreciate that the hotel is pet friendly.
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 15일
Hello Richard,Thank you for taking the time to leave us this review and your feedback. We will share this with the staff member.Regards,

2/10 - 너무 별로예요

Zorayda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lines were not change and no towels!!!
2024년 2월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 13일
Hello Zorayda,So sorry that there were problems during your stay. It appears housekeeping was not finished with the room. Please contact the hotel directly so we can resolve this issue directly.Regards,

8/10 - 좋아요

Debbie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff were kinda pregedious.
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 13일
Hello Debbie,Thank you for taking the time to leave us a review and some feedback. Please contact the hotel directly if you would be willing to share more details. This is a concern that we would like to follow up directly with the staff.Regards,

8/10 - 좋아요

Doug

2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 13일
Hello Doug,Thank you for staying with us and taking the time to leave a review. Hope to see you again.Regards,

8/10 - 좋아요

Rachelle

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating with Pets/Dogs. Bring Your own dishes though for food & water
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 6일
Hello Rachelle, Thank you for leaving this review and taking the time to leave some feedback. We appreciate it and will share it with the management team as something we could provide.Regards,

10/10 - 훌륭해요

Jackie

2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 26일
Hello Jackie,Thank you staying at our hotel and taking the time to leave us a review.Regards,

10/10 - 훌륭해요

Cun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, and nice place to stay. The bed is comfortable. Definitely, will come back.
2024년 3월에 1박 숙박함
답변 제공: Andrea 님, 2024년 3월 4일
Hello Cun,Thank you for staying with us and taking the time to leave us this nice review. We appreciate it and look forward to seeing you again.Regards,

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, comfortable room.
답변 제공: Andrea 님, 2024년 2월 26일
Hello Joe,Thank you for staying with us and taking the time to leave us a review. Hope to see you again.Regards,

2/10 - 너무 별로예요

Jayd

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Found hairs and 2 bugs in the bed sheets after checking in,. Checked out immediately
2024년 2월에 1박 숙박함
답변 제공: Andrea 님, 2024년 2월 26일
Hello Jayd,I am very sorry that you had such a poor experience. Our housekeeping manager will inspect the room fully. If you would be willing to contact the hotel directly so we could discuss this further it would apprecieted.Regards,

8/10 - 좋아요

Tracey

Liked location, liked the restaurant onsite, staff were very friendly and helpful The facility needs updating in restaurant and room as they are at end of life.
2024년 2월에 2박 숙박함
답변 제공: Andrea 님, 2024년 2월 26일
Hello Tracey,Thank you for feedback. We appreciate knowing our guest's impressions of the hotel as we look for areas to improve.Regards,

10/10 - 훌륭해요

Paula

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
It was okay. Mediocre. The breakfast was great. The staff is great. Ice machines only work on one floor. Homeless people and drug users around the hotel every day
2024년 2월에 1박 숙박함
답변 제공: Honey 님, 2024년 2월 12일
Hi Paula, Thank you for taking the time to tell us about your experience. We appreciate the quick 5/5 stars. I will share your feedback with all our staff. We are diligently working on the safety and security in our property as well as our maintenance issue with the ice machines. We do hope to see you again in a future visit in our area. Warmest Regards, Honey Lanuza- GM

10/10 - 훌륭해요

Sandra

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had everything we needed.
2024년 2월에 3박 숙박함
답변 제공: Honey 님, 2024년 2월 12일
Hi Sandra, We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon. Thank you and have a wonderful day ahead. Warmest Regard, Honey Lanuza- GM

10/10 - 훌륭해요

Dixon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Honey 님, 2024년 2월 12일
Hi Dixon, Thank you for taking the time to shot in a quick 5/5 star review. We look forward to seeing you again soon. Warmest Regard, Honey Lanuza- GM

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Honey 님, 2024년 2월 20일
Thank you for taking the time to review your stay with us. I would certainly like to hear more about your stay so we can improve upon the score. Have a wonderful day ahead. Warmest Regard, Honey Lanuza- GM

6/10 - 괜찮아요

Tom

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dated furniture was in need of steam cleaning
2024년 1월에 2박 숙박함
답변 제공: Honey 님, 2024년 2월 8일
Hi Tom, Thank you for leaving us your feedback. I am very sorry to hear that the room was not in perfect shape when you arrived, as this is not the level of service we would like to provide with our guests. We will review your concerns with our team. We do hope to see you again in a future visit to our area. Warmest Regard, H. Lanuza

6/10 - 괜찮아요

Morgan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Price is very reasonable but it is there for a reason. Staff were excellent but room was not cleaned. Opened the bed up in our room and there were all sorts of hair in the bed simply indicating they didn’t clean our bedding prior to our stay which is disgusting. I notified staff and they had me swapped into a new room within minutes that we looked over to make sure it was clean which was excellent of them to do that. Room was fair I’ve stayed in a far worse place. It’s worth the stay for the price but be prepared to be disappointed in cleanness of the rooms.
2024년 1월에 2박 숙박함
답변 제공: Andrea 님, 2024년 1월 29일
Hello Morgan,Thank you for taking the time to leave your feedback. I am sorry that there were issues with your room. This has been discussed with the housekeeping manager so she can review with the housekeepers and this does not happen again.Regards,

10/10 - 훌륭해요

Dany Anne

2024년 1월에 1박 숙박함
답변 제공: Honey 님, 2024년 2월 8일
Thank you for taking the time to review your stay with us. We appreciate the quick 5/5 stars. Looking forward to seeing you again soon. Warmest Regard, H. Lanuza

10/10 - 훌륭해요

Christina

2024년 1월에 1박 숙박함
답변 제공: Honey 님, 2024년 2월 8일
Thank you for your time to shot in a quick 5/5 star review. Looking forward to seeing you again soon. Warmest regard, H. Lanuza

4/10 - 별로예요

Janelle

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people above our room were very noisy! And the hotel had a funny smell!
2023년 12월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 30일
Hello Janelle,We are sorry to hear that your stay experience was not what it should have been. The comfort of our guests is very important to us. Please contact the hotel directly if you would like to discuss this further with a manager.Regards,

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent place to stay
2023년 12월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 29일
Hello Mike,Thank you for staying with us and taking the time to leave us a review. We hope to see you again.Regards,

6/10 - 괜찮아요

Dave and Shielah

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 27일
Hello Dave and Shielah,Thank you for staying with us and taking the time to leave a review. If you like to share any concerns you had during your stay please contact the hotel directly.Regards,

10/10 - 훌륭해요

John

2023년 12월에 1박 숙박함
답변 제공: Honey 님, 2024년 1월 26일
Hi John, Thank you for taking the time to review your stay with us. We appreciate the 5/5 score. Looking forward to seeing you again soon. Warmest regard, Honey-GM

8/10 - 좋아요

Justin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I was in town for a concert and looking for an inexpensive room close to the downtown area. This place checked both those boxes. The staff were friendly and helpful. The hotel itself could use an upgrade but otherwise I was happy with it and would stay there again. The carpet in the hallway was kind of trippy so that was an added bonus.
답변 제공: Honey 님, 2024년 2월 8일
Hi Justin, Thank you for taking the time to tell us about your experience. We are pleased you enjoyed your stay with us. We look forward to seeing you again soon. Warmest Regard,H. Lanuza

4/10 - 별로예요

marcel

2023년 12월에 5박 숙박함
답변 제공: Andrea 님, 2023년 12월 12일
Hello Marcel,I am sorry to see that your stay did not meet expectations. If you would like to discuss the issues from your stay please contact the hotel directly. We are concerned about guest satisfaction and would like to hear your feedback.Regards,

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 12일
Hello Pamela,Thank you for staying with us and taking the time to leave a review.Regards,

10/10 - 훌륭해요

Sabrina

2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 5일
Hello Sabrina,Thank you for staying at our hotel and leaving a review.It is appreciated and we hope to see you again.Regards,

8/10 - 좋아요

George

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly staff
2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 1일
Hello George,Thank you for staying with us and taking the time to leave some feedback. We hope to see you again next time you are in Edmonton.Regards,

10/10 - 훌륭해요

Clifford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 12월 1일
Hello Clifford,Thank you for staying at our hotel and taking the time to leave us a review. We appreciate it.Regards,

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Appointments
It was great the second night they upgraded our room to a suite and we never even asked for it . Loved every minute of it
2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 11월 20일
Hello Brenda,Thank you very much for taking the time to leave this review. We are glad you had a good stay with us and hope to see you again.Regards,

8/10 - 좋아요

Jamie

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Front staff we definitely not the most friendly, but the hotel was nice. I stayed in the Annex building. Seemed old and run down. The room was nice. Spacious. Dirty coffee mugs. With coffee on them. Otherwise my stay was good. Bed was comfortable. I would book again, but stay in the hotel and not the annex building.
2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 11월 20일
Hello Jamie,Thank you for giving us feedback regarding your stay. I am sorry that there were issues with the coffee station. This will be given to the housekeeping manager so she can follow up with the cleaners. Regarding the front desk sorry that they were not welcoming. As a hotel we want every guest to feel welcomed.Regards,

2/10 - 너무 별로예요

Geoffrey

Hotel did no honour Expedia booking
2023년 11월에 1박 숙박함
답변 제공: Andrea FOM 님, 2023년 11월 20일
Hello Geoffrey,The hotel is unable to accept a credit card for deposit if the name on the credit card does not match the person checking in.Regards,

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Found the room to old & needs updating. Wallpaper peeling, rug was lifting. Door handle on bathroom door falling off & leaking faucet. Door was hard to lock. Only one washcloth when I asked for more was told there wasn’t any and “they’re in the laundry”. I found that to be unacceptable 2 people for 2 nights and you can’t provide washcloths.
2023년 11월에 2박 숙박함
답변 제공: Andrea 님, 2023년 11월 13일
Hello,Thank you for the feedback. We have shared this with the maintenance manager but because the review is anonymous we are unable to give him a room number. Regarding the washcloth this will be reviewed with the housekeepers so that it does not happen again.Regards,

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There’s pro and cons to this hotel. The pros were it’s easy to park , staff was nice and the food was very good at the restaurant. I recommend getting the BBQ bacon burger! It was excellent! Only issue with this place is , it could use some loving (TLC) . It also smelled kind of stail in the hotel room but it was clean so no issues with that. And for some reason they have the thermostat in Feranhite and not Celsius. Tried changing it to Celsius but wouldn’t work. Then when I asked the staff at the front desk how to change it. She said there isn’t a way which is odd cause I’m sure there is a way. As well there was no microwave in the room which is another odd thing. Every hotel in my opinion should have microwaves in each room. Especially since they have room services
2023년 11월에 1박 숙박함
답변 제공: Andrea 님, 2023년 11월 14일
Hello Sarah,Thank you for sharing your feedback with us. We are always looking for ways to improve the guest experience. Maintenance will be asked to show front desk the thermostats in more detail. Unfortunately our microwaves are only available in the kitchenettes or deluxe rooms in the annex but there is a microwave available to guests, by request, at the desk.Regards,

8/10 - 좋아요

Jaimi

단체 여행, 가족 여행
Close to the venue we went to for an event and is close proximity to many malls and stores.
2023년 10월에 2박 숙박함
답변 제공: Andrea 님, 2023년 11월 3일
Hello Jaimi,Thank you for staying with us and taking the time to leave us a review. Regards,

8/10 - 좋아요

Charlotte

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to the Royal Alex hospital when need to go for testing
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 11월 3일
Hello Charlotte,Thank you for staying with us and sharing your feedback.Regards,

6/10 - 괜찮아요

Staci L

2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 11월 2일
Hello Staci, Thank you for leaving a review. It looks like there were some issues during your stay. Please contact the hotel directly if you would like to discuss this with a manager.Regards,

4/10 - 별로예요

Veronica

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Late to get checked in to our room, internet and tv were down, room smelled like smoke or burning, all windows were open upon arrival.
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 11월 2일
Hello Veronica,I am sorry to hear there about the issues during your stay. There were some delays for arrivals due to occupancy. We attempt to staff so arrivals are not affected but unfortunately it was not so during your stay. The TV and internet were down due to vandalism in the area. Regarding the smell, the housekeeping manager has been informed so she can review with the housekeepers.Regards,

10/10 - 훌륭해요

Alayah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room we got smelt like smoke, then got switched to a different room
2023년 10월에 2박 숙박함
답변 제공: Andrea 님, 2023년 10월 31일
Hello Alayah. Thank you for taking the time to leave us a review and your feedback. We appreciate it.Regards,

10/10 - 훌륭해요

Elijah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating, clean and quiet. Would stay here again. My only concern is that some of our towels were dirty and had black stains.
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 30일
Hello Elijah,Thank you for leaving us this review. We will review this with our housekeepers so that this does not happen again.Regards,

4/10 - 별로예요

Lori

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff
2023년 10월에 2박 숙박함
답변 제공: Andrea 님, 2023년 10월 24일
Hello Lori,I'm sorry that your stay wasn't up to expectations. Please contact the hotel directly if you like to speak to a manager regarding the issues.Regards,

10/10 - 훌륭해요

Goldie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was an overnight stay it’s our second time staying there ,staff is very friendly,the hotel is very very clean
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 19일
Hello Glodie,Thank you for staying with us again and taking the time to leave us this really nice review. We appreciate it.Regards,

4/10 - 별로예요

Les

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were put in the “annex” building, not attached to hotel, it’s like a low budget rooming house. It felt unsafe, zero staff in building. Carpets all stained. Very disappointed in Expedia recommending
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 19일
Hello Les,I am sorry that you found the annex building uncomfortable. We have many guests that request the annex every stay. Regarding staffing, maintenance and housekeeping are in and out and during off hours there are regular patrols.Regards,

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was great
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 19일
Hello Bruce,Thank you for staying with us and leaving us a review. Hope to see you again if you are back in Edmonton.Regards,

6/10 - 괜찮아요

Bryan

좋아요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 16일
Hello Bryan,Sorry to see that your stay was not as good as it should have been. Please contact the hotel directly if you would like to give us some further feedback.Regards,

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 16일
Hello Ryan,Thank you for staying with us and taking the time to leave a review. We hope to see you again if you are heading to Edmonton.Regards,

4/10 - 별로예요

Andrea

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Andrea 님, 2023년 10월 16일
Hello Andrea,Please contact the hotel directly if you would like to discuss the issues you experienced during your stay. We value your feedback and would be interested to hear what wasn't satisfactory.Regards,