책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

시그니처 아나하임 메인게이트 여행 후기

3 out of 5
시그니처 아나하임 메인게이트
2200 S Harbor Blvd, Anaheim, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 385개 이용 후기 중 139개" "
평점 8 - 좋아요. 385개 이용 후기 중 117개" "
평점 6 - 괜찮아요. 385개 이용 후기 중 63개" "
평점 4 - 별로예요. 385개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 385개 이용 후기 중 35개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Dr. Shaaban

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite, clean Will come back again
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 16일
Dear Dr. Shaaban, Thank you for choosing Signature Anaheim Maingate for your recent stay. We are delighted to hear that you had a pleasant experience with us. Providing a quiet and clean environment for our guests is a top priority, and we are pleased that you found our property up to your satisfaction. We look forward to welcoming you back again in the future.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the friendly staff and the pool was warm on a cold day.
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 13일
Dear Maria, We are pleased to hear that you enjoyed your stay with us! Providing friendly and attentive service is a top priority for us, and we are delighted that our staff made a positive impression on you. We are also glad to hear that you were able to enjoy our pool, especially on a cold day when the warm water can be particularly inviting. Thank you for choosing to stay with Signature Anaheim Maingate, and we look forward to welcoming you back for another enjoyable visit in the future.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Mariana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice, I’m happy how affordable this place is I would recommend coming here.
2024년 4월에 6박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 13일
Dear Mariana, We are thrilled to hear that you had a positive experience during your stay at Signature Anaheim Maingate! Our staff strives to provide excellent service to all our guests, and we are glad to hear that you found them to be exceptional. Additionally, we are pleased that you found us to be of great value. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future.Angel Arteaga,Assistant General Manager

6/10 - 괜찮아요

Silvia

2024년 3월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 11일
Dear Silvia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Angel Arteaga,Assistant General Manager

4/10 - 별로예요

Trenton

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches and dirty ass towels smh !
2024년 4월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Dear Trenton, Thank you for taking the time to share your review. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area. Angel Arteaga,Assistant General Manager

6/10 - 괜찮아요

ADMON

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Me pareció bien solo una noche unos muchachitos borrachos no me dejaron dormir y llame a la recepción y nadie atendió.
2024년 3월에 6박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 6일
Dear Admon, Thank you for taking the time to share your review. We are glad to learn you enjoyed your overall stay with us; however, we are sorry for the noise disturbance you underwent due to a nearby guest and that we did not solve it to your satisfaction. We will discuss your comments appropriately as we strive to improve our guest experience at all levels. Thank you again for your feedback, and we hope to see you again.Angel Arteaga,Assistant General Manager

4/10 - 별로예요

Alesha

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was hair in the shower, on the bed, on the walls. The walls were dirty looked like blood and bugers. The sheets were stained with what looked like urin stains
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 4일
Dear Alesha, Thank you for taking the time to share your review. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel and accommodations, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Angel Arteaga,Assistant General Manager

4/10 - 별로예요

Teresa

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The fan in the bathroom screamed like a banshee every time I turned it on. And there was still hair on the bathroom floor when I arrived. The walls are very thin, so you can hear everything happening outside your door and in the surrounding areas. The bed was comfortable though.
2024년 3월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 2일
Dear Teresa, Thank you for taking the time to share your review. While we are glad to know you liked our comfortable beds, we sincerely apologize for the maintenance and cleanliness issues you enocuntered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry for the noise disturbance you underwent during your visit. In the future, please know that our front desk will be available to make your stay as comfortable as possible. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Angel Arteaga,Assistant General Manager

6/10 - 괜찮아요

Ramsey

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 3일
Dear Ramsey, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Julieth Alejandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I recommend you this place if you wanna be close to the parks and comercial area. Free parking it was a plus. The rooms were very nice, clean and comfortable. The bed is awesome. No smoking smells at all ( this is amazing) I’ll book again here when I get back.
2024년 3월에 1박 숙박함
답변 제공: ass 님, 2024년 3월 31일
Dear Ms. Alejandra, Thank you for choosing Signature Anaheim Maingate for your recent stay. We are pleased to receive your excellent feedback about how much you enjoyed our clean and comfortable accommodations. We also appreciate you mentioning how our convenient location and parking enhanced your time with us. Thank you for sharing these comments and for your recommendation. We look forward to welcoming you back soon.Angel ArteagaAssistant General Manager

2/10 - 너무 별로예요

Chari

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
I think a lot of people live here. They loiter the halls, all day and all night. Smoke pot, which goes right into our room, through the air conditioning system. It was far from a pleasant experience. I did not complain due to the fact I did not want the loiterers to make our stay even worse. If I can save another family with children from this horrible experience, then I’ve done my part.
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 29일
Dear Chari, Thank you for your review. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations and apologize for the disturbances from the other guests at our hotel. Your feedback has been taken seriously, and we are working to address the issues you have highlighted. We appreciate your patience and understanding as we strive to make things right. Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 26일
Dear Danny, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Signature Anaheim Maingate. We look forward to welcoming you back on your next visit!Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Genesis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice hotel for last min
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 25일
Dear Genesis, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great times
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 22일
Dear Oscar, Thank you for staying at Signature Anaheim Maingate and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

Maria

2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 22일
Dear Maria, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Signature Anaheim Maingate.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location clean rooms very friendly staff.
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 22일
Dear April, Thank you for choosing Signature Anaheim Maingate for your recent stay. We are pleased to receive your excellent feedback about how much you enjoyed our clean accommodations and courteous hospitality. We also appreciate you mentioning our convenient location and look forward to welcoming you back soon.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

Jarred

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for value
2024년 2월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 21일
Dear Jarred, Thank you for writing a review of your recent visit to Signature Anaheim Maingate. We are thrilled you enjoyed your stay, and we also appreciate you mentioning our excellent value. We look forward to sharing your compliments with our team. Please come back and visit us soon!Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

Gleynis

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 20일
Dear Gleynis, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Signature Anaheim Maingate.Angel ArteagaAssistant General Manager

8/10 - 좋아요

Haley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall it was a good stay. Location and price really couldn’t have been beat. Short distance from Disneyland. Some things definitely need a facelift on the property but the room was cute. My son loved the outdoor pool. Breakfast was mediocre but had decent grab and go options.
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 11일
Dear Haley, Thank you for choosing to stay with us at Signature Anaheim Maingate. We are glad to know you overall had a pleasant stay and that our convenient location, along with excellent value, enhanced your time with us. We also appreciate you mentioning how our outdoor pool added enjoyment to your family. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.Angel ArteagaAssistant General Manager

8/10 - 좋아요

Said Azaell

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad está bien para llegar a descansar ya que nos cuenta con otras amenidades que valgan la pena
2024년 1월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 8일
Dear Mr. Azaell, Thank you for choosing to stay with us and for leaving a positive review. We're delighted to know that you had a great experience here at Signature Anaheim Maingate and that our amenities enhanced your time with us. We look forward to welcoming you back on your next visit.Angel ArteagaAssistant General Manager

6/10 - 괜찮아요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were on a budget and this fit perfectly Allowed us to have a great time at Disneyland Not having to spend a fortune on a clean and quiet spot
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 7일
Dear Timothy, Thank you for choosing to stay with us and taking the time to share your review. We are glad to read that you overall had a pleasant visit and that our clean facilities enhanced your time with us. We appreciate all of your feedback and hope you will revisit us on your next visit to our city.Angel ArteagaAssistant General Manager

4/10 - 별로예요

Miah

아이를 동반한 가족 여행
We stayed for a couple weekend nights at this property. Upon check in, we were given a room with two double beds rather than the two queen beds that we had booked and paid for. After speaking with the lady at the desk we were moved to a different room with the proper bed size. That first night was rough. There was a lot of noise outside and then around 5am there was a person screaming, moaning, and crying out waking all 3 of us. It was a quick, easy drive to Disneyland from the hotel that morning. There were plenty of dining options very close to the hotel. The beds were hard and not very comfortable. There was hot water and decent water pressure. We did not participate in the breakfast provided to know what that entails. Pros: proximity to Disneyland and various dining options. Cons: one entrance/exit to the property, uncomfortable beds, paper thin walls, noisy area, didn’t feel safe walking alone
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 7일
Dear Miah, Thank you for choosing to stay with us and taking the time to evaluate your experience. Our goal is to provide a comfortable and relaxing stay to all our guests; therefore, we regret that this was not your experience. We sincerely apologize that the room type you requested was not available upon your arrival. We regret any frustration this caused, and we are grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are also sorry for the noise issues that impacted your time with us. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We will share your comments appropriately as we are committed to improving our guest's experience. On a positive note, we appreciate you mentioning how our convenient location and various dining options were perfect for your travel plans. We are grateful for your patience and hope you will give us another opportunity to deliver you the exceptional visit that you deserve.Angel ArteagaAssistant General Manager

8/10 - 좋아요

Johnny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Across the street from Joe's Italian Ice, very good a must try. Room was clean. Breakfast is basic, what you see in the picks. No complaints.
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 4일
Dear Jhonny, Thank you for the wonderful review of your recent stay at the Signature Anaheim Maingate. We are pleased you found our location to be perfect for your plans, and we also appreciate you mentioning how our clean accommodations enhanced your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Angel ArteagaAssistant General Manager

8/10 - 좋아요

Edgar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice location and convenient to all amenities especially Disneyland.
2024년 2월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 2일
Dear Edgar, Thank you for mentioning how fantastic our location is for visiting Disneyland; we couldn't agree more. We appreciate you choosing Signature Anaheim Maingate for your vacation, and we look forward to seeing you again.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel cerca de Disney y economico
2024년 2월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 29일
Dear Janet, Thank you for choosing us and sharing your feedback. We are pleased you enjoyed our proximity to Disneyland and also found us to be of excellent value for the area. On behalf of everyone here at Signature Anaheim Maingate, we invite you to stay with us again!Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Sumaila Clariss

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay for one night
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 26일
Dear M. Clariss, Thank you for choosing Signature Anaheim Maingate for your overnight stay. We are pleased to know that your overall experience was satisfying. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

Brenda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really happy with everything about this hotel,well there was 1 thing i didnt like the beds were way to HARD oh man that was so bad and hurt my back...Other then that very happy with the hotel and rooms.
2024년 2월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 23일
Dear Brenda, Thank you for choosing to stay with us at Signature Anaheim Maingate. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations and the inconvenience this caused. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We are grateful for your patience and look forward to welcoming you again.Angel ArteagaAssistant General Manager

8/10 - 좋아요

Aime

출장 여행, 가족 여행
El piso estaba algo sucio y habia una gotera molesta en la regadera
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 22일
Dear Aime, Thank you for choosing to stay with us at Signature Anaheim Maingate. We are glad to know you overall had a pleasant stay and hope you enjoyed most aspects of your time with us. That said, we regret the issues you had with your bathroom and can understand the frustration caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Angel ArteagaAssistant General Manager

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
Everything was mostly very acceptable, except that there was little privacy. The shade which covered the window looking directly into our room was very transparent and people walking by would into our bedroom.
2024년 2월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 21일
Dear Christopher, Thank you for making Signature Anaheim Maingate a part of your travel plans. Your satisfaction is important to us, and we are glad you had a pleasant time. We appreciate your observation with regard to the blinds and have noted as we use it in the future. Your rating is valued, and we hope to see you soon.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Argelia

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 21일
Dear Argelia, On behalf of our team at Signature Anaheim Maingate, thank you for the rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Erika

2024년 2월에 2박 숙박함
답변 제공: ass 님, 2024년 3월 21일
Dear Erika, Thank you for the wonderful rating for Signature Anaheim Maingate. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Angel Arteaga,Assistant General Manager

6/10 - 괜찮아요

Thanh

2024년 2월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 15일
Dear Thanh, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Angel ArteagaAssistant General Manager

2/10 - 너무 별로예요

tzewoh

2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 21일
Dear Tzewoh, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Josie

2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 21일
Dear Josie, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Signature Anaheim Maingate.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

byungil

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a little rich breakfast, if possible
2024년 1월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 5일
Dear Byungil, Thank you for choosing Signature Anaheim Maingate and sharing your experience. We are glad to know you enjoyed your overall stay with us; however, we are sorry for the concern you had with the breakfast we offer. We will discuss it with our food and beverage team to see where to improve. Thank you again for your feedback, and we look forward to your next visit. Angel Arteaga,Assistant General Manager

6/10 - 괜찮아요

Lauren

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
Overall, this hotel was mediocre. It was hard to go to sleep at night because it was so loud, and when my bedsheets were replaced, they were dirty and unclean. Hotel seems low-quality, but it is a good price.
2024년 1월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 22일
Dear Lauren, Thank you for reviewing your recent stay. Please accept our apologies for the cleanliness issues you encountered; we have shared your concerns with the appropriate individuals to be more efficient going ahead. We are also sorry that your sleep was disrupted by noise due to external factors. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We are grateful for your patience, and we hope you and your family will consider staying with us the next time your travels bring you to the area.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

elide 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 19일
Dear Elide, Thank you for sharing your wonderful rating of your recent visit to Signature Anaheim Maingate. We are thrilled you enjoyed your stay and had a great experience here. Please come back and visit us again soon!Angel Arteaga,Assistant General Manager

4/10 - 별로예요

Sara

별로예요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 16일
Dear Sara, Thank you for choosing us and sharing your rating. We regret any inconvenience caused to you while you were here. We hope you will give us another opportunity to regain your trust the next time you are in the area.Angel Arteaga,Assistant General Manager

6/10 - 괜찮아요

Arif

2024년 1월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 14일
Dear Arif, thank you for choosing us. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Angel Arteaga Assistant General Manager

10/10 - 훌륭해요

Javier Conrado

2024년 1월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 2일
Dear Mr. Conrado, We are delighted you had an outstanding stay at Signature Anaheim Maingate and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Don

2024년 1월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 14일
Dear Don, We are pleased your stay was enjoyable and want to thank you for your nice rating. All of us at Signature Anaheim Maingate look forward to your next visit.Angel Arteaga Assistant General Manager

6/10 - 괜찮아요

Jose L

2024년 1월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 29일
Dear Jose, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Angel ArteagaAssistant General Manager

6/10 - 괜찮아요

Dominique

가족 여행
Average Hotel Stay
Upon arrival of the trip I had checked in swiftly and promptly. I was expecting a kind greeting when I walked in by the female receptionist, but that was not given to me unfortunately. We then got the keys to our room on the first floor and it was just an average room, kind of dinged up. The second day, we noticed that our door weatherstripping looked a little off putting, and from the outside it look like the door may have been propped open, which was very concerning because in the middle of the night we noticed that somebody had tried to come into the hotel room which was extremely alarming. They seemed to have been fidgeting with the door until I sprinted up and turn on the lights and hit the door knob, which sent them in a panic. This was alarming as It was all females on this stay, I called the front office and the lady only said she would keep an eye on it which was very unsettling, I then was still worried so I called again and this time Juan picked up the phone. I explained to him the situation, and that it was very concerning that there was two girls in this hotel room only and someone just tried to get into our room. He was so kind and generous, and was able to book us a different room for the night on the top floor, this was the friendliest service member we encountered this whole entire trip. At the end of our stay, we were a little bit more calm and took advantage of all the amenities including the grab and go breakfast but not sure if we would recommend hotel.
The only secured lock was the bottom lock, not even a dead bolt.
The outside of the door looks like it was somewhat open.
Next door neighbors door looked way more secure than ours.
2024년 1월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 16일
Dear Dominique, Thank you for sharing a review of your visit to our hotel. We regret not meeting your expectations with our front desk service and accommodations. We are also sorry for the security concern you faced in the middle of the night and for the frustration it caused. We take such concerns very seriously and appreciate you bringing this to our attention so that we can address it appropriately. On a positive note, we are glad Juan made up for the inconvenience and the rest of your stay was comfortable. We will share your remarks with him for a job well done. We are grateful for the valuable feedback, and we sincerely hope you will give us a second chance to make a better impression.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Serena

2023년 12월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 23일
Dear Serena, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. We appreciate you being our guest and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Lorena

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 8일
Dear Lorena, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. Our goal is to ensure a memorable experience for every guest and we are pleased to have delivered upon our commitment. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

2/10 - 너무 별로예요

Teresa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 8일
Dear Teresa, Thank you for sharing your experience. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every guest is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We apologize for any inconvenience and frustration caused to you and appreciate your patience and understanding. We hope you will visit us again so we can provide you with the excellent service for which we are known.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Jesus Daniel

2023년 12월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 31일
Dear Jesus, Thank you for staying at Signature Anaheim Maingate and for your kind rating. We appreciate you being our guest and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

10/10 - 훌륭해요

Erika

2023년 12월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 21일
Dear Erika, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. We appreciate you being our guest and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

8/10 - 좋아요

Alicia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is driving distance close to Disney land park. Right next to Jack in the box, & there is enough parking. The room is nice and decent. The only down side is I paid for a two queen size bed and they are not queen size beds. I have a queen size bed, theirs is a full size bed. The bathroom door isn’t on the hedge right so it’s hard to shut but manageable. Super thin walls, we heard the neighbor in the morning yelling at her kid.woke us all up. But for the price we paid for 2 nights, it was over all good!
2023년 12월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 2일
Dear Alicia, Thank you for taking the time to share about your stay at Signature Anaheim Maingate. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Angel ArteagaAssistant General Manager

10/10 - 훌륭해요

julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The receptionist was ready to go with my booking already printed out. It took me about 3 min. total to get my room key. The room was freshly cleaned and had a faint smell of bleach. Everything was really very clean. Everyday our room was refreshed by housekeeping.The bedding was crisp and clean. The mattresses were a little flat, but the pillows were new and perfect. ( 4 per Queen bed) My regret is that I did not bring a swimsuit. The pool and hot tub were sparkling and the grounds were highly maintained. Honestly, for a budget motel, I was not expecting this level of crisp and cleanliness. The staff should feel very proud of how they have cared for this property. We will definitely stay again!
2023년 12월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 1월 1일
Dear Julie, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room, mainly our accommodations, pool, and hot tub. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We are happy you will choose Signature Anaheim Maingate whenever your travels bring you back this way.Angel ArteagaAssistant General Manager