로비 좌석 공간

레지던스 인 바이 메리어트 샬롯스빌 다운타운 여행 후기

3 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 344개 이용 후기 중 260개" "
평점 8 - 좋아요. 344개 이용 후기 중 65개" "
평점 6 - 괜찮아요. 344개 이용 후기 중 11개" "
평점 4 - 별로예요. 344개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 344개 이용 후기 중 5개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice breakfast included
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Andrew 님, Cincinnati

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great visit, attentive and helpful staff.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Selena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 16일
Thank you so much for staying with us. We hope to see you again.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an amazing 2 days stay with our daughters visiting Charlottesville. Convenient location, walking distance from town and restaurants and shops.
2024년 3월에 2박 숙박함
답변 제공: Heather 님, 2024년 3월 30일
Hi Maria,Thank you so much for the great review. We look forward to seeing you again in the future.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel!
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 20일
Thank you so much for taking the time to leave us this review. We are so glad you enjoyed your stay, and look forward to seeing you again in the future.

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to restaurants, shops and sights. Spacious room with a full fridge in the kitchen part. Also dish washing supplies if needed. Breakfast was included which you don’t often get in hotels these days. Friendly staff. Very clean.
2024년 3월에 1박 숙박함
답변 제공: Aaron 님, 2024년 3월 12일
Dear Alice,We are very happy to hear that you enjoyed your stay with us and we hope that we will get the opportunity to welcome you back the next time you visit Charlottesville!

6/10 - 괜찮아요

Steve

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lamp shade was torn, not replaced while we were there, sheet was soiled and very thin, staff was OK
2023년 11월에 2박 숙박함
답변 제공: Aaron 님, 2023년 12월 8일
Thank you for taking the time to leave valuable feedback. I'm sorry to hear about the condition of your lampshade and I will work with our engineering team to ensure we are taking care of these issues. We are in the process of getting all new bedding for the hotel. We have already received a lot of it and are in the process of getting it into all of our rooms. Thank you for choosing to stay at our location and I do hope that the next time you visit Charlottesville that you choose to stay with us so that we cannot only meet your expectations but exceed them.

4/10 - 별로예요

Nikolas

가족 여행
좋아요: 편의 시설/서비스
Manager getting upset when pointing out flaws in the rooms in spite of communicating it in the most polite way possible. They offered a room in which the smell of food was quite unpleasant to say the least and where fresh stains were all over the couch in particular. Instead of getting apologies by pointing it out, she was clearly annoyed which frankly made me uneasy. We ended up in a normal 1 bed room with my family of 4 and no reimbursement for the price difference was offered. We still enjoyed our time since Charlottesville and its surroundings is very pleasant. We were a bit squeezed in the room but at least it was clean.
2023년 11월에 4박 숙박함
답변 제공: Aaron 님, 2023년 11월 30일
I'm sorry to hear about your experience at our location as it is not an issue we normally have. I have spoken to the manager you have mentioned and the necessary training is being put in place to ensure this type of interaction does not happen again. Thank you for choosing to stay at our location and I do hope that you will give us another chance the next time you visit Charlottesville so that we can not only meet your expectations but exceed them!

10/10 - 훌륭해요

Jermel

2023년 11월에 1박 숙박함
답변 제공: Aaron 님, 2023년 11월 30일
Thank you for choosing to stay with us and for leaving a review! We hope we can welcome you back to our property again the next time you visit Charlottesville.

2/10 - 너무 별로예요

George

2023년 11월에 2박 숙박함
답변 제공: Aaron 님, 2023년 12월 8일
I'm sorry to hear about your experience at our location and we would love to hear more about what went wrong with your reservation. Please feel free to reach out as we are more than happy to hear about any of the issues you faced while at our property and your feedback is important to us. Thank you for choosing to stay at our location and I hope to hear from you soon so that we can ensure that any issues you experienced at our location does not happen again.

10/10 - 훌륭해요

Paul

2023년 11월에 1박 숙박함
답변 제공: Aaron 님, 2023년 11월 30일
Thank you for taking the time to leave a review. We're very happy to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel, spacious rooms, friendly staff, great location, I will stay here again and again.
2023년 10월에 1박 숙박함
답변 제공: Aaron 님, 2023년 11월 30일
Thank you for taking the time to leave a review. We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to our property the next time you visit Charlottesville.

8/10 - 좋아요

Kathleen

2023년 10월에 1박 숙박함
답변 제공: Aaron 님, 2023년 11월 30일
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us and would love to hear back from you about how we can improve. Feel free to reach out to the hotel at anytime and a manager would be more than happy to speak with you about your experience. Thank you for staying with us and we hope to welcome you back the next time you visit Charlottesville.

10/10 - 훌륭해요

Pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was wonderful. Hotel is very nice, clean & comfortable & in a great location. The only disappointment was the items requested upon booking (& noted on my reservation upon check in) were not taken care of & a call to housekeeping was still necessary.
2023년 10월에 2박 숙박함
답변 제공: Aaron 님, 2023년 11월 30일
Thank you for taking the time to leave a review as your feedback will be useful in improving our day to day operations. I'm happy to hear you enjoyed your stay with us and I will work with housekeeping to ensure that items requested prior to arrival are in the room before our guests are checked in. Thank you and I hope to welcome you back to our property the next time you visit Charlottesville.

4/10 - 별로예요

Lorraine

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our front desk check-in assistant was exceptional. She was courteous, polite, and genuinely friendly. Answering our questions after what I'm sure was a long and difficult day. Much appreciated.
2023년 9월에 1박 숙박함
답변 제공: Aaron 님, 2023년 10월 4일
Thank you for taking the time to leave a review. We're very happy to hear about the positive experience you had with out front desk agents and I am glad they were able to help you while you were at our property. We hope to welcome you back to our property the next time you visit Charlottesville.

10/10 - 훌륭해요

Mel

2023년 8월에 1박 숙박함
답변 제공: Aaron 님, 2023년 10월 13일
Thank you for taking the time to leave a review! We hope to welcome you back to our property the next time your travels bring you to Charlottesville.

10/10 - 훌륭해요

Janette 님, North Chesterfield

2023년 9월에 1박 숙박함
답변 제공: Aaron 님, 2023년 10월 4일
Thank you for leaving such a great review! We hope to welcome you back to our property the next time you find yourself in Charlottesville

10/10 - 훌륭해요

Ben

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentlemen at the desk Saturday early morning saw that I was stressed that the coffee pot was empty in the lobby. By the time I pulled my car around (5 minutes...) to pick up my family, he had it refilled. Appreciate the little things and the attentiveness of this front desk staff!
2023년 9월에 1박 숙박함
답변 제공: Aaron 님, 2023년 9월 22일
I'm glad to hear that the staff stayed on top of your needs while you were with us. Thank you for taking the time to leave a review and we hope to welcome you back to our property the next time you find yourself in the area.

10/10 - 훌륭해요

Mylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean, big room and great location
2023년 8월에 1박 숙박함
답변 제공: Aaron 님, 2023년 8월 26일
Thank you for taking the time to leave a review! We appreciate your business and hope to welcome you back to our property the next time you visit Charlottesville.

10/10 - 훌륭해요

Timothy 님, Littleton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Aaron 님, 2023년 8월 15일
Thank you for taking the time to leave a review! We hope to welcome you back to our property the next time you visit Charlottesville.

10/10 - 훌륭해요

Stacey

연인과의 여행
좋아요: 편의 시설/서비스
The room was perfect and the property was in the perfect spot for the activities we were doing
2023년 8월에 1박 숙박함
답변 제공: Aaron 님, 2023년 8월 15일
I'm glad that the room and location were to your liking! Thank you for taking the time to leave a review and we hope to welcome you back to our property in the future.

8/10 - 좋아요

katheline

가족 여행
좋아요: 편의 시설/서비스
Good value for money. Clean, big rooms. Friendly staff. Newly updated bathroom. Only negative: Sofabed a bit worn down and not comfortable. All in all, a good choice in Charlottesville.
2023년 8월에 1박 숙박함
답변 제공: Aaron 님, 2023년 8월 6일
Thank you for taking the time to leave some valuable feedback! We are glad to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.

6/10 - 괜찮아요

Thomas D.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool should be outside or better ventation. It smelled of the pool cheicals.
답변 제공: Aaron 님, 2023년 7월 17일
Thank you for taking the time to give us some feedback. I will make sure to pass this on to our General Manager and see if this is something we could look at doing next time we renovate our pool!

10/10 - 훌륭해요

Bobbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay in Charlottesville, Virginia,
All the staff was friendly and the room was amazing. Bed was very comfortable. I also loved the large shower. The free breakfast was really good and staff was super.
2023년 7월에 1박 숙박함
답변 제공: Aaron 님, 2023년 7월 17일
Thank you for taking the time to leave a review. I'm very happy to hear that your interaction with the staff and your experience at breakfast was positive! We hope to welcome you back the next time you visit Charlottesville!

10/10 - 훌륭해요

Annemarie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Aaron 님, 2023년 7월 17일
Thank you for taking the time to leave a review! We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back the next time you visit Charlottesville!

10/10 - 훌륭해요

Andy

2023년 7월에 3박 숙박함
답변 제공: Aaron 님, 2023년 8월 2일
Thank you for taking the time to leave a review! We appreciate the time you took and we hope to see you again the next time you visit Charlottesville.

10/10 - 훌륭해요

Paul 님, Silver Spring

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the nicest rooms I have had the pleasure of staying in, amazing
2023년 7월에 1박 숙박함
답변 제공: Aaron 님, 2023년 7월 8일
Thank you for taking the time to leave a review! We're happy to hear the room met your expectations and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well located for access to the beautiful downtown area of Charlottesville
2023년 7월에 1박 숙박함
답변 제공: Aaron 님, 2023년 7월 8일
Thank you for taking the time to leave a review! We hope to welcome you back to our property in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Aaron 님, 2023년 7월 8일
Thank you for the review! We hope to welcome you back next time you visit Charlottesville!

10/10 - 훌륭해요

InderJeet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Aaron 님, 2023년 6월 30일
Thank you for staying with us and taking the time to leave such a great review! We hope to welcome you back to our property in the future!

6/10 - 괜찮아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I didn't like about our stay is that when we opened the door to our room, there were other people already occuping the room. The staff couldn't understand why this happened. We were given a different room, near the ice machine :-( No flavored creamer like other locations for coffee.
2023년 6월에 2박 숙박함
답변 제공: Aaron 님, 2023년 6월 30일
I'm very sorry to hear about your experience at our location! This is very out of the norm for our property and I will definitely look further into this issue for you. Thank you for choosing to stay with us and I do hope you will give us another chance in the future so that we can not only meet your expectations but exceed them!

6/10 - 괜찮아요

Aaron

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pet fee was not clearly stated on expedia and was big surprise when i arrived at the hotel… staff was understanding but would be helpful to clearly understand expenses before driving 4 hrs and have no options on arrival
2023년 6월에 1박 숙박함
답변 제공: Aaron 님, 2023년 6월 17일
I'm sorry to hear about this, Expedia does format their website so that they put the policies for the hotels near the bottom of the page which is where all of our pet information is stated. I'm sorry for this inconvenience and we hope to see you back at our property in the future.

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 6월에 1박 숙박함
답변 제공: Aaron 님, 2023년 6월 17일
Thank you for taking the time to leave such a great review. We hope to see you again in the future.

10/10 - 훌륭해요

Iuliia

2023년 6월에 1박 숙박함
답변 제공: Aaron 님, 2023년 7월 8일
Thank you for your review! We hope to see you again.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The surrounding area
2023년 5월에 1박 숙박함
답변 제공: Aaron 님, 2023년 5월 31일
Thank you for taking the time to leave a review! The nearby area is great and has some awesome options for food in walking distance. We hope to see you again next time you're in Charlottesville!

10/10 - 훌륭해요

MONICA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent experience. Would definitely stay here again!
2023년 5월에 1박 숙박함
답변 제공: Aaron 님, 2023년 5월 31일
We're so glad you had such a great experience with us! We look forward to seeing you again.

10/10 - 훌륭해요

Stephen

2023년 4월에 3박 숙박함
답변 제공: Aaron 님, 2023년 5월 31일
Thank you for taking the time to leave a review! We hope to see you again next time you're in Charlottesville!

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good, could’ve been a bit better for the price
Staff was very friendly. The room was nice and spacious but the bed was very hard and uncomfortable. One light fixture was missing a light bulb and the extenders to close one set of the blinds were not on the blinds but sitting on the floor against the wall next to them - we had to reattach them ourselves to be able to close the blinds. Breakfast was ok, eggs were soggy and no bacon. The hotel was very quiet which was appreciated. Location was good. Parking is $10/day.
2023년 2월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2023년 3월 18일
Thank you for taking your time to share your feedback with us. I appreciate that you shared the areas we can improve. This will allow us to exceed your expectations on your next visit.

8/10 - 좋아요

Gemelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location. It's close to UVA, John Paul Jones arena and the downtonw mall.
2023년 2월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2023년 3월 18일
Thank you for the great review! I am glad you were able to take advantage of our fantastic location. We hope to see you again soon.

10/10 - 훌륭해요

Billy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the property's central location to the downtown mall in Charlottesville. The University of Virginia is a bit of a walk, but it's doable for someone of reasonable fitness. I will say that I failed to consider when I booked that each room was a full-service apartment. While I did not take full advantage of the kitchen, these rooms would be good for those staying for at least several weeks, or families who want to save on food costs.
2023년 2월에 3박 숙박함
답변 제공: Geoffrey Dennison 님, 2023년 3월 18일
Thank you for choosing to stay with us during your visit to Charlottesville. On your next trip, there is a free trolley that runs from our downtown location to the University and back, which is a great way to get around.

10/10 - 훌륭해요

Kristen

2023년 2월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2023년 3월 18일
Thank you for the great review!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location!
2023년 1월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2023년 3월 18일
Thank you for staying with us!!

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kitchens in room
답변 제공: Geoffrey Dennison 님, 2023년 3월 18일
Thank you for sharing your feedback! All of our suites have a kitchen so that you can make yourself at home with us.

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2022년 11월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2022년 12월 30일
It is great to hear that you had an enjoyable stay with us. Thank you for taking your time to share your comments!

2/10 - 너무 별로예요

Marcia

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Judy

2022년 10월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2022년 12월 30일
Thank you for choosing to stay with us and for taking your time to share leave a review!

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay! Clean, convenient, friendly staff, and yummy breakfast buffet!
2022년 10월에 1박 숙박함
답변 제공: Geoffrey Dennison 님, 2022년 12월 30일
I am glad you had such a great stay! We have a wonderful staff, and we are very proud of their efforts. Thank you for taking your time to share your experience. We look forward to seeing you again soon!

10/10 - 훌륭해요

Samantha 님, Henrico

2022년 9월에 2박 숙박함
답변 제공: Geoffrey Dennison 님, 2022년 12월 30일
Thank you for the great review! We hope you choose to stay with us again the next time you are in Charlottesville!

10/10 - 훌륭해요

Elias

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
An excellent hotel in downtown Charlottesville close to the central mall and restaurants.
2022년 9월에 2박 숙박함
답변 제공: Geoffrey Dennison 님, 2022년 9월 27일
Thank you for staying with us! It's great to hear that you had such an enjoyable stay and were able to explore our unbeatable location. We look forward to seeing you again the next time your travels bring you through town.