외관

하얏트 하우스 피쉬킬/포킵시 여행 후기

3 out of 5
하얏트 하우스 피쉬킬/포킵시
100 Westage Business Center Dr., Fishkill, NY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 571개" "
평점 8 - 좋아요. 1000개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 87개" "
평점 4 - 별로예요. 1000개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 36개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

MinKyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
차가 있어서 가족숙소로는 최고였습니다. 넓고 깨끗하고 걸어갈수있는 근거리에 편의시설도 있었구요. 숙소내 다이닝시스템도 있어 밀키트도 먹기도 좋았습니다. 다음에도 또 가고싶은 숙소입니다.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
민경님, 하얏트 하우스 피쉬킬이 가족을 위한 최고의 숙소라고 생각하셨다니 정말 기쁩니다. 넓고 깨끗한 환경, 가까운 곳에 있는 편리한 시설, 그리고 호텔 내 다이닝 옵션을 즐기실 수 있어서 기쁘게 생각합니다. 우리는 귀하의 다음 방문을 간절히 기다리고 있습니다!

6/10 - 괜찮아요

SORA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
조식 좋아요
좀 오래된 호텔이지만 조식이 상당히 괜찮았어요 하지만 직원들은 특별히 친절한것같진않았어요
2019년 7월에 2박 숙박함
답변 제공: Melissa 님, 2019년 7월 30일
I am very sorry that your stay was not up to par. We usually get glowing reviews about our staff. I hope you come back in the future and give us another try!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
comfortable, clean and good value for money. Service desk was kind and good. free wifi was fast and free parking was good. it was a great stay.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thank you for the fantastic rating, Evelyn!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt House Fishkill! We can't wait to see you again soon.

10/10 - 훌륭해요

Celina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay for the kiddos and I, on our way to PA
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Celina, it's fantastic to hear you and your kiddos had a perfect stay at Hyatt House Fishkill on your way to PA. We're delighted we could offer a comfortable and convenient stopover. Safe travels to PA and we hope to welcome you back soon.

10/10 - 훌륭해요

david

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very clean. Beds are comfy. Nice pool.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
David, we're thrilled to hear that you found Hyatt House Fishkill to be impeccably clean, with cozy beds and that you enjoyed our pool as well. It's rewarding to know we've delivered a five-star experience. Thank you for choosing us! We're looking forward to your next visit.

10/10 - 훌륭해요

Louise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful comfortable
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Louise, we're delighted that Hyatt House Fishkill could provide beautiful comfort for your stay. We strive to offer the highest quality of accommodation. We appreciate your appreciation, and hope we get the opportunity to welcome you back again soon.

8/10 - 좋아요

Contrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I left a personal item, when i called the hotel they were very helpful and assured me it will be there for me when I return.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Contrina, it's delightful to hear that our team at Hyatt House Fishkill could assist in safeguarding your personal item until your return. We pride ourselves on our commitment to guest service, and it sounds like we met that mark with you. Looking forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Brady 님, Sallisaw

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility and staff. Enjoyed our stay.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Brady, it's wonderful to hear you had a pleasant stay at the Hyatt House Fishkill. We're thrilled you appreciated the exceptional facility and found our team members warm and accommodating. Your kind words will surely motivate them further. We hope to welcome you back in the future!

10/10 - 훌륭해요

Louis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to shops and restaurants.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Louis, we're thrilled to know that you enjoyed Hyatt House Fishkill's prime location close to various shopping and dining options! We truly appreciate this delightful feedback. We're looking forward to welcoming you back for another convenient and enjoyable stay.

10/10 - 훌륭해요

Shelley 님, North Syracuse

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Shelley, it's terrific to hear that you had such a wonderful experience at the Hyatt House Fishkill. We immensely appreciate your high rating and hope to have the pleasure of welcoming you back again soon. We strive to offer our guests a stellar stay each and every time. Thanks, and do come back soon.

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very nice and clean. The breakfast was good but the coffee was terrible. We would definitely come back
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Thomas, thank you for sharing your overall positive stay experience at Hyatt House Fishkill. It's great to know that the cleanliness and enjoyable breakfast stood out to you. Regarding your thoughts on the coffee, we appreciate your honesty and will take it into consideration, as we constantly strive to enhance guest experiences. Looking forward to welcoming you back.

10/10 - 훌륭해요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its was fine but our fridge did not work and only noticed the next day😒
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Christine, it's good to know that your overall stay was satisfactory yet we regret that you encountered an issue with the refrigerator functionality. Hyatt House Fishkill prioritizes guests' comfort, and your feedback aids us in making improvements. Your patience is appreciated and we're looking forward to offering you an impeccable stay in the future.

8/10 - 좋아요

sha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Sha, it's great to hear that you enjoyed your stay at Hyatt House Fishkill and we would be delighted to welcome you back.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great time there.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Thanks for the outstanding rating, William!We're delighted your time at Hyatt House Fishkill was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 - 별로예요

Claudia

아이를 동반한 가족 여행
좋아요: 청결 상태
We needed a room for four, and we paid for a king suit, which had a king sized bed and a sofa bed for our kids to share. The room didn’t have any bedding on the pullout, and it only had two towels. When we called to ask for pillows and bedding for the pullout, first they couldn’t find pillows, and the blanket was so thin that my kids were freezing. Since getting the bedding at all was such a pain (attendant said they could t find pillows, but why not get them from one of the unbooked rooms? There were plenty), we only called down a few times. Never got the towels, kids had to sleep in their clothes. It seemed the attendant was young and handling things on her own, but not being able to get us enough bedding made for a crappy night. If you’re going to charge for a larger room, make sure it’s equipped so that everyone can be comfortable.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Claudia, we appreciate you bringing your concerns to our attention. We're genuinely sorry to hear about your bedding situation and the delay in getting the necessary amenities for your family. We agree that comfort should be a priority for all guests, regardless of the room size or arrangement. We will definitely discuss and reconsider our procedures, especially in relation to room provisioning. Your feedback about our team member will also be used constructively, as we are always looking to improve. Thank you for sharing your experience, and we hope we get the chance to deliver a far better stay in the future.

8/10 - 좋아요

Patricia

Piot vire from thé room
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Patricia, nous sommes ravis que vous ayez apprécié la vue panoramique depuis votre chambre au Hyatt House Fishkill. Nous espérons que ces vues mémorables ont amélioré votre séjour parmi nous. Revenez bientôt pour des moments plus paisibles.

10/10 - 훌륭해요

Tahishia

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for the wonderful rating, Tahishia!It's fantastic you enjoyed your time at Hyatt House Fishkill so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great, relaxing time. Quiet, very comfortable bed, nice couch. Will definitely go back
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Margaret, it's delightful to hear that you had a relaxing time at Hyatt House Fishkill. The calming atmosphere of our hotel and the comfort of our amenities, like the bed and couch, are simply part of our ongoing commitment to guest satisfaction. We eagerly await your future visits - thank you.

8/10 - 좋아요

Indira

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thanks for the 4/5 rating, Indira!We're happy you had such a lovely stay at Hyatt House Fishkill! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

6/10 - 괜찮아요

Liliana

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Liliana, we notice that your stay was met with an average rating. We appreciate your feedback and always strive for excellence. We're looking forward to making your next stay an outstanding one.

10/10 - 훌륭해요

valerie

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Valerie, thank you for the outstanding rating! The Hyatt House Fishkill is truly delighted to learn that your stay was enjoyable. We appreciate your feedback and are looking forward to welcoming you back again soon.

8/10 - 좋아요

James

별로예요: 숙박 시설 상태 및 시설
All kinds of food options
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
James, it's delightful to know you appreciated the variety of culinary choices at Hyatt House Fishkill. We aim to cater to all taste buds, and we're glad we exceeded your expectations. We hope to serve you again on your next visit.

10/10 - 훌륭해요

DANNY

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay great hotel
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Danny, it's a delight to read about your enjoyable visit at Hyatt House Fishkill. We hope to see you again soon where the same level of hospitality awaits.

10/10 - 훌륭해요

jennifer 님, island park

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved our room with a great kitchenette.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Jennifer, it's wonderful to hear you appreciated your room at Hyatt House Fishkill, especially the well-equipped kitchenette. We're thankful for your positive feedback and look forward to welcoming you back for another memorable stay.

10/10 - 훌륭해요

benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great and the rooms were clean & spacious. No fault of the hotel but the pool and jacuzzi was inindated with 15 kids each night.....no relaxing after a hard days work there but plenty of dinning options close by
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Benjamin, thank you for acknowledging the high standards at Hyatt House Fishkill. It's heartening to know you had a pleasant stay in our clean and roomy accommodations. We're sorry your tranquility was slightly compromised by the vibrant atmosphere at the poolside. We're glad you found solace in the numerous dining options in the vicinity. Your understanding is much appreciated, and we're looking forward to hosting you again.

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Room.is a great size, we had the two room suite and it's perfect. Sectional is a pull out.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Ashley, it's wonderful to hear you enjoyed your stay at the Hyatt House Fishkill. We're pleased that our well-sized suites and convenient location met your expectations. We look forward to offering you another fantastic experience in the future.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was a pleasant surprise. Room was huge and the mini kitchen was very welcome for Making dinner in
2024년 2월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Michael, we're thrilled to hear that the Hyatt House Fishkill pleasantly surprised you! It's wonderful to know that you appreciated the spaciousness of the room and the convenience of the mini kitchen. We can't wait to host your next stay with us.

10/10 - 훌륭해요

Shelley 님, North Syracuse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Granddaughter loved the pool, only thing we’d say is provide bedding for pullout sofa. Other than that we loved it Great value. We will be back!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Shelley, it's delightful to know your granddaughter enjoyed the pool at Hyatt House Fishkill! Your suggestions regarding the pullout sofa are highly valued and will be looked into. We are thrilled you found great value in your stay and are eager to welcome you back in the future.

8/10 - 좋아요

Abel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room smelled like somebody smoke cigarettes in there before me.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Abel, it's quite disheartening to read about your experience. We do have a strict no-smoking policy in all our rooms at Hyatt House Fishkill. We apologize if there was an odor in the room that was not up to our usual standard of freshness. Please rest assured that we will look into this matter and work diligently to ensure it does not occur again. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Sacha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Thanks for the perfect rating, Sacha!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt House Fishkill.

6/10 - 괜찮아요

Loretta 님, Merrick

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate the feedback, Loretta.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Yareliz

가족 여행
좋아요: 편의 시설/서비스
Check in was great kids loved the pool only thing was my room smelling like weed and cig . But other the. That room was very clean and comfortable thank you
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Yareliz, it's fantastic to hear your check-in at Hyatt House Fishkill went smoothly and that your children enjoyed the pool greatly. We appreciate your acknowledgment of the thorough cleanliness and comfort of your room. Regarding the peculiar aroma, our team is keen on reviewing any deviations from our standards of excellence to strengthen our dedication to providing wonderful stays for all guests. We're thrilled you had an overall positive experience with us, and we hope you will choose Hyatt House Fishkill again. Thank you for your feedback.

2/10 - 너무 별로예요

JOSEPH

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
watited asked for towels and pillows asked mutiiple times and never recieved them pool nice hot tub was filthy
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Joseph, we appreciate your feedback. It's disappointing to hear that certain amenities were not provided promptly during your stay. This will be taken seriously, and we'll work diligently to ensure better service in the future. We are pleased you cherished our pool, and we take note of your comments on the cleanliness of the hot tub. Your well-being is of utmost importance and we will strive for continuous improvement.

10/10 - 훌륭해요

Maria 님, Essex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean and professional
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Maria, thank you for choosing Hyatt House Fishkill and taking the time to share your fantastic experience. We're delighted to know that you appreciated the cleanliness and professionalism. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Mark

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Mark, it's fantastic to see your perfect rating for the Hyatt House Fishkill. We're thrilled that your stay met your expectations and hope we'll welcome you back soon for another exceptional experience.

10/10 - 훌륭해요

brooke 님, Poughkeepsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Thanks for the perfect rating, Brooke!We're pleased to hear that you have fully enjoyed your stay at Hyatt House Fishkill, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

cheryl

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Cheryl, we're delighted that your stay at the Hyatt House Fishkill met your expectations and we're grateful for your perfect rating. We strive to deliver exceptional service and are pleased to know we accomplished this with your visit. We appreciate your feedback and look forward to welcoming you back soon.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice area and facility
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Luis, it's wonderful that you found both our location and the Hyatt House Fishkill facility pleasing. We appreciate your feedback and hope to see you again soon!

6/10 - 괜찮아요

Angela

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
To be honest the bartender went above and beyond to help us out during out late check in. The front desk hostess was no where to be found. I waiting for the better part of 10-15min at the front desk before I went to the bar area for assistance. The bartender went out of her way to help us. Another 5 min passed until the front desk assiatant showed. The front desk attendant disnt explain anything to us as she finished our check in. Never told us when check out was or what time breakfast was served. She just handed us our keys didnt even direct us to where the elevator was. I'm very disappointed and dissatisfied. However your bartender amazingly kind and helpful!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Angela, thank you for sharing your mixed experiences with us. We're glad to hear that the bartender was accommodating and went the extra mile. However, we're disappointed to hear about the communication issues you faced during your check-in process. We strive to ensure our guests are provided with all the necessary information and have clear directions throughout their stay. Your feedback has been taken seriously and it will be helpful for ongoing training for our team members. It's also heartening to know that you found our bartender to be incredibly helpful. We hope to have another opportunity to serve you better in future.

8/10 - 좋아요

Autumn

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Autumn, it's great to see you had a positive experience at Hyatt House Fishkill. Our team always ensures our guests have a memorable stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great comfortable quiet sleep!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Cynthia, it warms our hearts to know you had a wonderful slumber at Hyatt House Fishkill! Please come back whenever you need another tranquil and cozy night's rest.

10/10 - 훌륭해요

stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, great parking, friendly staff.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Stephen, we're thrilled that you enjoyed your stay at Hyatt House Fishkill. Your kind words regarding our cleanliness, ample parking space, and friendly team members are highly appreciated. We hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Niko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Thank you for the 5 out of 5 rating, Niko!We're thrilled to see how much you enjoyed staying at Hyatt House Fishkill. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 - 괜찮아요

Bianca

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Thank you for taking the time to share your feedback, Bianca.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Ok
It was an okay stay, no towels in the room or pool area for the entire stay, pull out bed was dirty looked like dead bugs skin on it.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
We appreciate you taking the time to share your feedback. It's disappointing to learn that you faced issues with the room's cleanliness and the availability of towels. We strive to uphold a high standard of service and room preparation, and it seems like your experience missed the mark. This feedback has been shared with our colleagues to avoid a repeat of such issues. Thank you for helping us improve.

4/10 - 별로예요

Annette

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was smooth and they hit you with $50 deposit. We find our room a cold 63 degrees when it is 25 degrees outside. NO clean blankets!!!! Sofabed with blood stain. This is a hyatt???
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Hello Annette, I am very sorry to hear about the maintenance and housekeeping issues you faced during your stay. I will make sure to address both of these with our team. We do require a 50-dollar incidental hold per stay at our hotel. That does get released at check-out. If you would like to discuss your stay further, please do not hesitate to reach out to the hotel. We would love to make up this stay to you in the near future.

2/10 - 너무 별로예요

Ronald

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Ronald, it's unfortunate to see your rating. Your feedback is crucial for us to improve and ensure this doesn't happen again. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 - 훌륭해요

Sophia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Sophia, we're immensely pleased to know that you've had a great experience at Hyatt House Fishkill. It's always our goal to provide excellent accommodations and we're glad that we hit the mark with you. Your satisfaction is our success. Please do consider choosing us again for your future travels.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
We appreciate you taking the time to rate your stay at Hyatt House Fishkill. We're thrilled to see you had a satisfactory experience and hope to see you again soon for an even better time.