리셉션
예약 가능 여부 확인

더 노블 스완 우드 파크 호텔 여행 후기

3 out of 5
더 노블 스완 우드 파크 호텔
217 Pham Ngu Lao, Ho Chi Minh City

이용 후기

5.8
평점 10 - 훌륭해요. 9개 이용 후기 중 1개" "
평점 8 - 좋아요. 9개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 9개 이용 후기 중 3개" "
평점 4 - 별로예요. 9개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 9개 이용 후기 중 2개" "

5.2/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Mai 님, San Jose

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I appreciate they moved my stay date to a later time. But the room I stayed was so dark. The lighting was so dimmed plus a dark brown color ceiling make it worse. The air conditioning was not working from the time we checked in around 10:30 pm until 5:15 pm the next day. The night shift receptionist said he will have it fixed by the time we come back but it was still very hot and humid when we came back. I came downstairs to tell him again that the air conditioning is still not working and he looked like he was annoyed by us. We couldn’t sleep most of that night. The room and furnitures are old. My daughter’s knee was scratched by a sharp metal bed frame at the corner. The bed frame is larger than the mattress so it sticks out a lot. We accidentally kicked on it many times. Another thing I was so disappointed is that they don’t even have a scale to weigh my luggages. All my stays at many hotels, they all have a scale for their customers to weigh their luggages. Also the lobby was not at all like the picture. The front half of the lobby is a massage shop. So whenever you walk into the front lobby you will be ask if you want a massage. It is very annoying. I don’t recommend this hotel to anyone. They need to change the pictures on their website with the current condition of their hotel. The pictures on the Expedia is not accurate. It is so misleading.
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2024년 1월에 3박 숙박함

8/10 - 좋아요

Yen

좋아요: 직원 및 서비스
2023년 11월에 19박 숙박함

6/10 - 괜찮아요

Anne

I have previously commented on this property, we are totally disappointed with Expedia’s description of this place, it was nothing like we had high hopes for, I guess you get what you pay for, but to describe this property as a 3 star hotel, recently fully refurbished is in my opinion false advertising, we wouldn’t recommend this place!!
2023년 11월에 7박 숙박함
답변 제공: The Noble Swan Management 님, 2023년 12월 3일
Dear ANNE,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 - 괜찮아요

Anne

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This property wasn’t anything like we expected, as depicted in your Expedia advertising, the description wasn’t as shown,for example our room was described as 35 square metres well it was barely 20 sq.mts.,”with balcony” it was barely one point two sq.mts. recently refurbished well we don’t know where,breakfast available ,yes at a different restaurant, spa ? didn’t see one,daily room service? forget it ! Unfortunately unbeknown to us we booked this place before spending the first couple of days,the staff did not speak English, although they were only doing their job ,so no blame on them, most of the blame lies with Expedia for false advertising ,nothing like we had hoped, not recommended.
2023년 11월에 2박 숙박함
답변 제공: The Noble Swan Management 님, 2023년 12월 3일
Dear ANNE,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 - 좋아요

Juan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2023년 11월에 2박 숙박함
답변 제공: The Noble Swan Management 님, 2023년 12월 3일
Dear JUAN,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

4/10 - 별로예요

Kevin

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
I know it’s a hotel in the lower price range. But I have paid half this amount and had far superior. The photos are very deceiving the rooms look a lot bigger and more up together comfortably. It’s probably the worst hotel I’ve stayed in while traveling around Asia for 40 years
2023년 11월에 4박 숙박함
답변 제공: The Noble Swan Management 님, 2023년 12월 3일
Dear KEVIN,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. There must be a misunderstand here. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 - 너무 별로예요

Jolene

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had pre booked, received confirmation, request specifically balcony also confirmed, paid for hotel arranged driver for pickup at airport also confirmed- driver picked up but dropped at a sister swan hotel, insisting we stay there ! Absolutely no approval from us, took us to another swan sister hotel, still not our confirmed hotel - now 1 am in the morning very angry and would not recommend any swan hotel properties at all in Ho Chi Minh - bad bad bad service
2023년 11월에 2박 숙박함
답변 제공: The Noble Swan Management 님, 2023년 12월 3일
Dear JOLENE,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.