Reception
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Reviews of Sono Business Hotel

3 out of 5
Sono Business Hotel
86, Myeongnyun-ro, Jung-gu, Daegu

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 331 reviews" "
Rating 8 - Good. 132 out of 331 reviews" "
Rating 6 - Okay. 39 out of 331 reviews" "
Rating 4 - Poor. 5 out of 331 reviews" "
Rating 2 - Terrible. 8 out of 331 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfortable stay. Good location for us. Across the street from grocery store, cafes.
Stayed 2 nights in Sep 2022

8/10 Good

Sung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Great Water Pressure
Stayed here for one night for a business trip. The good: The staff at check-in was quite friendly. The room was very clean. Amazing water pressure and very hot water. The bad: The room ran hot, and I couldn't turn off the floor heating. The refrigerator somehow froze everything even though the setting was correct (I even tried adjusting the setting and got the same results). Additional notes: No water boiler in the room; you have to go to the shared kitchen if you want to heat up water for consumption. I think the place is also understaffed; during check-out, nobody was at the front desk, and there was a note saying that staff was checking rooms. However, this could be attributed to COVID.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from reception manager on Oct 3, 2019
안녕하세요 캐주얼하우스 소노입니다. 시간내어 좋은 평점 남겨 주셔서 감사하며, 고객님을 다음에 또 뵐 수 있는 기회가 있길 바랍니다. 좋은 하루 되세요.

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from SONO on Aug 3, 2019
Thank you for visiting the our hotel :) Hope you had a good day here.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from Reception manager on Jun 25, 2019
Thank you for booking an our hotel :) Hope see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Everything that we needed in terms of room, location and helpful staff. Would definitely stay again.
Stayed 3 nights in Apr 2019
Response from front manager on Jun 13, 2019
Thank you for your nice review. I hope see you again. Have a great day~! :)

8/10 Good

Jia Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
In the middle of 2 metro station, hence some walk from the metro needed. Very beautiful reno of the cafe at L1. Clean room. Simple breakfast provided.
Stayed 1 night in Mar 2019
Response from front manager on Mar 29, 2019
Thank you for visiting SONO and leaving a kind massage. I hope to see you someday.

2/10 Terrible

AmericanStandar, Washington D.C.

Disliked: Staff & service
Nothing nice to say but property was cheap. It was like an old boutique hotel in Upper East or Midtown Manhattan but priced at $50. However, we moved to Eldis Regent nearby paying extra $27 per night, thanks to travel protection plan, because the night worker (owner) said he shouldn't be working at night and 24/7 front desk service is for walk-ins and check-ins. We wanted a key per person but the worker did not want to fill out a paperwork. When I cancelled via Expedia, Expedia called him to verify cancellation and he began yelling at Expedia staff "no English" until I told him he better talk after which he answered to all questions in English to Expedia. This was my first time booking Korean hotel for my business trips (Daegu doesn't have an American one) and it was not disappointing to my expectation of inferior staff as it's not Gangnam.
Stayed 2 nights in Jan 2019
Response from front manager on Jan 13, 2019
Night staff is not owner, and many things you say are different from the facts..We apologize for the unpleasantness you have felt. All SONO employees will do our best to serve customers. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Casual House SONO on Jan 4, 2019
Thank you for leaving rate. we will try to provide our customers with better service. Thank you so much.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Happy Trip
Nice Place.
Stayed 2 nights in Aug 2018
Response from Casual House SONO on Sep 1, 2018
Hi this is casual house sono. Thank you for review. If you get a chance, see you next time. Have a good day:)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not convenient to get hot water from the shared kitchen. Suggest a kettle to be provided in the room. Breakfast seems very little.
Response from Casual House SONO on Apr 5, 2018
Hi we are casual house sono. Thank you for staying at our hotel first. Thank you for leaving a review, and I will refer to what you said. Have a good time. Thank you :)

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Casual House SONO on Apr 11, 2018
thank you for inviting our hotel. thank you so much.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
This is a wonderful boutique hotel. It is a clean and friendly place conveniently located near the Dongdaegu train station. The staff speak excellent English. I walked 5 minutes in the morning to a local pastry shop Tous Les Jours for a latte and freshly baked goods. Also some deli style stores and small restaurants.
Stayed 6 nights in Aug 2017
I appreciate for your compliment. Besides, it is pleasure to me that you found the Tous Les Jours. I would endeavor to meet your requirements for the next time as well. Sincerely, Casual House SONO

10/10 Excellent

JF, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place.
We didn't know the city. The staff was wonderful. The lady at the entrance buy baseball ticket for me (the website was in Korean and quite complicated). They provided breakfast, coffee and a washing machine. It was quiet and very near from all the transportations.
Response from casualhouse sono front manager joohee on May 6, 2017
hello. I remember you.^^ If you made lots of good memories, I am so happy.^^ I look forward to see you again next time. thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel with professional staff
My stay was very pleasant - they thought of the small things - they had plenty of travel adapters available for rent, ironing board and a very amicable staff. I didn't take public transport, but it's a 10-min taxi ride from the train station and quite a nice location.
Response from Casual house SONO on Apr 13, 2017
Thank you for inviting casualhouse sono hotel. I hope you enjoyed your wonderful memory.^^

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heat from the floor makes the room a little warm but other than that it's a cozy place.
thank you for your review. we will do our best all the time. sincerely. casual house sono

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 19, 2017
thank you for your review. we will do our best all the time. we hope that you visit next time too. sincerely casual house sono

10/10 Excellent

Choon Moi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High graded hostel @ Daegu at convenient location
Did not expect much when we booked this place but it exceeds our expectation 200%. We love it's cleanliness, style and design. It is also within walking from the Metro Subway very convenient. Highly recommended.
Response from General Manager on Dec 6, 2016
hello, customer. thank you for your compliments. we are really happy that your comments. we hope you had great time here. sincerely sono

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 2nd stay here. I mentioned to the staff that my AC unit didn't work during my first stay and a staff member went to my room to make sure everything was in working order, which is was. This hotel is clean, affordable and the staff is very helpful.
Response from General Manager on Dec 2, 2016
Dear. Customer. thank you for your compliment. :) we always ready to help our customer needs. we really thank your staying with us. we hope see you next time too! sincerely casual house sono

6/10 Okay

Beverly

Disliked: Room comfort
Staff was very nice however, the AC didn't even cool the room, the TV cable was intermittent and the bed was very hard.
Response from General Manager on Nov 19, 2016
Thank you for filling out our first review. When air conditioner was not cool, it is regrettable that we should have asked staff. If the bed mattress is stiff, I will improve it in the future. Thank you for using.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent hotel. It very hard to come across a Korean hotel that lets you control the air conditioning. This is an added plus as the rooms can be quite warm. The hotel is very clean and the room are excellent. The staff is always helpful in when my taxi driver needs directions
Response from General Manager on Nov 5, 2016
This is casual house sono Thank you for writing a good review and we look forward to seeing you next time. Thank you for using.

6/10 Okay

Nancy, Canada

Liked: Staff & service, room comfort
Nice stay
Only stayed 2 nights. It is convenient location just outside city centre. It is a nice size room with a large bathroom. We got a couch and desk/sitting area which was a nice change. The bathroom had a very large and deep shower which we didn't see in other korean hotels we stayed in.
Response from Casual house SONO on Oct 13, 2016
Hello this is Casual House SONO. First, thank you for writing good reviews. Always do our best to satisfy our customers. Thank you for using.

10/10 Excellent

Cedric, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casual House SONO
The stay at this hotel was wonderful. We were treated like valued guests and the staff was attentive to our needs. They were always willing to help with the language barrier. A hidden gem in this neighborhood.
Response from General Manager on Sep 3, 2016
Dear. Cedric Hello, Mr. Cedric. thank you for your compliment! We were also happy that we could serve your family :) We hope that you enjoy rest your time in Korea and hope see you again in the future. thank you so much. sincerely.

2/10 Terrible

Cuong

Liked: Cleanliness
Disliked: Staff & service
Horrible experience. Do not recommend.
Hotel itself is ok. Customer service is horrible, i got there around 1:00pm and ask if i can check in, they said no, if i want to check in now i have to pay extra (that is ripped off) I can understand that the room has not been cleaned so i have to wait, but to pay extra...just because I'm not korean and paid online so the treatment is different. I will not recommend this hotel to any foreigner. At check out time, same thing, we have to be out by 1100 or pay extra...there is no free coffee. No breakfast...staffs are unfriendly, greedy, zero customer service. Hotel.com should take this hotel off the list. e
Response from General Manager on Aug 27, 2016
Dear. Cuong. Thank you for your review. first, we are really sorry for service. but our rule is always same. check in time is 3pm to every customer. and if they really want to check-in early they have to pay 10$ per hour. and check out time also 11am. and coffee is not free too. it is Nespresso coffee so we sell this to customer if they want. I am really sorry that coffee is not free. but it is one of our marketing. thank you and if our staff were rude, we will fix it.

6/10 Okay

eunyeong

Liked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jhemin

Business traveler
Liked: Cleanliness
그냥 그럭저럭 나쁘지않았어요ㅎ 가격은 시설에 비해 좀 비싼편인거같아요
Stayed 1 night in Sep 2023

10/10 Excellent

Keekeun

Stayed 1 night in Sep 2023

6/10 Okay

수원

Stayed 1 night in Aug 2023

8/10 Good

MICHIE

Stayed 2 nights in Jun 2023

10/10 Excellent

Ji Yoon

Stayed 1 night in May 2023

8/10 Good

Deokho

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박하기 좋음 그리고 청결하고 응대도 빠름 다만 밤 1시이후에는 프론트에 사람이 없어서 응대가 어려울수있음 아주 만족하고 감
Stayed 14 nights in Nov 2022

8/10 Good

Yoshitaka, YOKOHAMA

Stayed 1 night in Oct 2022

10/10 Excellent

Seunghyeon

Stayed 1 night in Sep 2022

6/10 Okay

Hyemin

Disliked: Room comfort
Stayed 1 night in Aug 2022

8/10 Good

JO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박비가 좀 비싼듯~
객실은 깨끗했으나 시내라 차량소음과 에어컨 사용시 소리가 심해 불편했어요. 숙박비도 다른데 비해 비싼듯합니다.
Stayed 1 night in May 2022

8/10 Good

Julián

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Habitación limpia y cómoda. Zona común junto a recepción agradable para trabajar o tomarse un café. Poca oferta de restaurantes alrededor pero el hotel está bien comunicado, con paradas de bus y metro cercanas. Justo enfrente del hotel hay un supermercado muy grande. Como puntos negativos, hay unos peldaños a la entrada del edificio y el personal parco en palabras.
Stayed 2 nights in Apr 2022

10/10 Excellent

Junghee

Stayed 1 night in Feb 2022

10/10 Excellent

Junghee

Stayed 2 nights in Jan 2022

10/10 Excellent

saerom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족했어요! 대구는 첫 방문인데, 동성로와 인접해 있어서 교통도 편리했고, 깨끗했어요. 룸 컨디션도 좋았고, 무엇보다 조명이 밝아 집에 있는 듯이 편안한 여행이었어요 다만 우풍이 있어 방이 조금 추웠네요. 온도를 올려놔도 바닥만 따뜻하고 공기가 추웠던거 빼고는 다 만족합니다. 다음에 대구에 방문하게 되면 또 방문할 예정이에요!
Stayed 1 night in Jan 2022
Response from front manager on Jan 17, 2022
안녕하세요, 소노입니다. 첫 대구 여행에 저희 숙소를 선택해 주시고 좋은 후기 남겨주셔서 감사합니다. 추운 날씨에다가, 코로나로 인해 영업제한까지 있는 시기지만 좋은 추억 가득 가져 가셨길 바랍니다. 항상 행복하시고 건강하세요~!!

10/10 Excellent

jihyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Chang bum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편해요
깨끗해요~~
Stayed 1 night in Dec 2021

8/10 Good

Shin hyung

Stayed 1 night in Nov 2021

10/10 Excellent

BYOUNGHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Namyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from front manager on Apr 8, 2021
안녕하세요 Namyong님, 소노입니다. 소중한 시간 내어 평점 남겨주셔서 감사합니다. 환절기 건강 유의하시고 봄날 같이 가슴 따뜻한 좋은 일 가득 하시길 바랍니다.

10/10 Excellent

spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Myoungju

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Byung Kwon

Stayed 1 night in Dec 2020