The apartment being relatively inexpensive, we did not expect luxury, but did expect the furniture to look as depicted in the pictures, and in basic working condition. Also expected some very basic service from the property management in case of a problem. We were wrong.
The appt is "Sleeps 3, 1 king bed, 1 double sofa bed". The "double sofa bed" did not look like any ot the couches in the pictures: it was old, dirty and sagging. It was not a configuration. We could not unfold it. Called the management number from my husband's phone - the one the instructions text was sent to - no response. It was late, so my son slept on the unfolded sofa. Next day, called the management from my phone - somebody picked up, said maintenance will be over, and if the couch is broken, will move us to another unit. When we came back, the couch was "unfolded": There was an extra piece next to the couch, the width of the couch unfolded. I suspect at some point it was on the level with the rest of the couch but not anymore: the rest of the couch was sagging, so the extra piece was 2 inches taller than the rest. What's worse, it was unattached to the rest of the couch, and was moving freely with very little effort, my son was falling in the middle in his sleep. The next day I called the management from my phone, my husbands phone - no response. I left a very detailed message about the problem - nobody called back. My son slept on the unfolded couch for the rest of our stay.