외관

로열 인 여행 후기

2 out of 5
로열 인
120 Hickey Blvd, South San Francisco, CA

이용 후기

6.8
평점 10 - 훌륭해요. 96개 이용 후기 중 26개" "
평점 8 - 좋아요. 96개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 96개 이용 후기 중 15개" "
평점 4 - 별로예요. 96개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 96개 이용 후기 중 16개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Rachel

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
it was old furniture inside. door had grey tape on it. tv didn't work. everything looked old inside and run down
2024년 3월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2024년 4월 2일
Dear Rachel,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we are committed to addressing these concerns promptly to enhance our guests' experiences. Your comments are invaluable as we strive to maintain the highest standards. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Sincerely,Royal Inn Management

6/10 - 괜찮아요

Jillian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2024년 3월 5일
Dear Jillian,Thank you for reviewing your stay at Royal Inn.  We hope you enjoyed our on-site amenities and enjoyed our convenient location.Kind Regards,Royal Inn Management

6/10 - 괜찮아요

Bernadette Grace 님, San Francisco

No manual to turn on tv connected to cable, can’t take a bath after a long flight (no stopper on the drain).
2024년 1월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2024년 1월 12일
Dear Bernadette,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the TV and bath amenities. Our team is addressing the issue promptly to ensure future guests have a seamless experience. Your input is invaluable, and we appreciate your understanding. Please feel free to reach out to our front desk during your stay for immediate assistance. We hope to have the opportunity to welcome you back and provide the exceptional service we strive for.Kind Regards,Royal Inn Management

4/10 - 별로예요

Tim

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price you can’t expect much. Key didnt work, I had to wake up the manager every time I wanted to get in my room. Rusted doors, no coffee maker, no iron. The heater rattled all night long. Like I said for $70 you get what you pay for.
2024년 1월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2024년 1월 11일
Dear Tim,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we are addressing the issues you've highlighted, such as key access and room amenities. Our team is committed to ensuring a comfortable stay for all guests. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Royal Inn Management

10/10 - 훌륭해요

Fadi

2023년 12월에 3박 숙박함
답변 제공: Royal Inn Management 님, 2023년 12월 29일
Dear Fadi,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. Come back and see us soon on your next visit to South San Francisco. Until then, take care!Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Virgilio

2023년 12월에 3박 숙박함
답변 제공: Royal Inn Management 님, 2023년 12월 22일
Dear Virgilio,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Royal Inn.Kind Regards,Royal Inn Management

8/10 - 좋아요

Mel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its okay but the TV does not show anything. Instruction was given but definitely nothings coming out from the TV. I
2023년 12월에 5박 숙박함
답변 제공: Royal Inn Management 님, 2023년 12월 19일
Dear Mel,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the TV during your stay. Our technical team is investigating the issue to ensure a swift resolution. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.Kind Regards,Royal Inn Management

4/10 - 별로예요

Von

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk was not friendly. The property did not look like the photos. Dumpy & small. Definitely not a room you want to spend any time in.
2023년 9월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2023년 12월 12일
Dear Von,We appreciate your feedback and apologize for any inconvenience. We take guest satisfaction seriously and will address the issues raised to enhance our services. Our team is committed to improving staff interactions and ensuring accurate representation of our property online. We value your input and would love the opportunity to make things right. Please consider giving us another chance, and we'll strive to provide you with a more enjoyable experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Dear Von,We appreciate your feedback and apologize for any inconvenience. We take guest satisfaction seriously and will address the issues raised to enhance our services. Our team is committed to improving staff interactions and ensuring accurate representation of our property online. We value your input and would love the opportunity to make things right. Please consider giving us another chance, and we'll strive to provide you with a more enjoyable experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Royal Inn Management

10/10 - 훌륭해요

Serina 님, Fresno

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick service and friendly staff. Will definitely stay again.
2023년 12월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 12월 13일
Dear Serina,Thank you for your positive feedback! We're delighted you experienced quick service and found our staff friendly. We look forward to hosting you again for another enjoyable stay. Safe travels!Kind Regards,Royal Inn Management

2/10 - 너무 별로예요

Patricia

2023년 9월에 3박 숙박함
답변 제공: Royal Inn Management 님, 2023년 10월 31일
Dear Patricia,Thank you for the review.  We apologize for any inconvenience you faced while staying at our hotel.  We would love to know about your experience to ensure it doesn't happen again.  Thanks for visiting at Royal Inn.Sincerely,Royal Inn Management

8/10 - 좋아요

April

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Big room minimal room-service
It was in a good area. The room was big but having knee issues, it was a 3 story building with no elevator. I stayed for 5 days/4 nites and room was only cleaned/bed made once during the stay. The bathroom plumbing is not the greatest. It was hard to flush if you did more than urinate and seemed like it wouldn't flush or would overflow. I told the mgr about it. Rather than attend to it himself, he had the audacity to hand ME the plunger to do it myself! NOT like I paid to stay or anything. SMH Also the roku tv was broken as there was some vertical line going thru the right side of the screen.
2023년 8월에 4박 숙박함
답변 제공: Royal Inn Management 님, 2023년 8월 23일
Dear April,Thank you for your review.  We appreciate your feedback and apologize for any inconveniences you faced during your stay.  We're actively working to address the issues you've mentioned, including room maintenance and plumbing concerns.  Your comments about the TV and lack of elevator are duly noted, and we will strive to make improvements for a better experience in the future.  Your input is valuable to us, and we hope to welcome you back for a more comfortable stay.Kind Regards,Royal Inn Management

8/10 - 좋아요

Sheila

좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 8월 3일
Dear Sheila,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon! Kind Regards,Royal Inn Management

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel Check-in Experience.
ROYAL INN SOUTH SAN FRANCISCO AWFUL EXPERIENCE THE PROPERTY MANAGER WAS WAY OFFLINE, VERY ANGRY& HE TOOK ALL HIS STRESS OUT ON ME @ CHECK IN TIME...UNPROFESSIONAL. BOTTOM LINE I CALLED THE SSF POLICE TO GET MY REFUND.PROPERTY MGR. REFUSED TO REFUND ME MY MONEY. I BOOKED THROUGH HOTELS.COM ....
2023년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 7월 21일
Dear Joseph,We apologize for the inconvenience you experienced while staying at Royal Inn South San Francisco. As the hotel owners, we deeply regret the unprofessional behavior exhibited by our property manager during your check-in. We understand your frustration and are taking immediate action to address this issue internally. We value our guests and aim to provide exceptional service. Rest assured; we will work diligently to prevent such incidents in the future. Regarding your refund, we encourage you to contact our customer service team directly so we can resolve this matter promptly and ensure your satisfaction.Sincerely,Royal Inn Management

8/10 - 좋아요

Anne

2023년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 8월 9일
Dear Anne,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon! Kind Regards,Royal Inn Management

8/10 - 좋아요

Carl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff always helpful and willing. Very close to restaurants, groceries, gas station and within 15 mins to major attractions. So close and easy to get anywhere with a car or uber. Great value for money.
2023년 6월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2023년 7월 3일
Dear Carl,Thank you for your kind feedback! We take great pride in our dedicated and attentive staff who are always ready to assist guests. Our convenient location near restaurants, groceries, and a gas station ensures that our guests have easy access to their daily needs. Being just 15 minutes away from major attractions makes exploring the area a breeze, whether by car or Uber. We strive to provide great value for money and are thrilled that you had a positive experience with us. We look forward to welcoming you back in the future.Kind Regards,Royal Inn Management

8/10 - 좋아요

MARITES

좋아요: 청결 상태
Room is clean but need to change the shower curtain
2023년 6월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 6월 16일
Dear Marites,Thank you for your feedback! We appreciate your kind words about the cleanliness of the room. We understand your concern regarding the shower curtain and apologize for any inconvenience caused. Rest assured, we have taken note of your suggestion and will work towards making improvements in that area. We value your patronage and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind Regards,Royal Inn Management

8/10 - 좋아요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2023년 6월 7일
Dear Chris,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit South San Francisco.Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Hugo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was nice and the only inconvenience was the deposit is only cash.
2023년 5월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 5월 30일
Dear Hugo,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Royal Inn. We would love to host you again on your next visit to South San Francisco.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Royal Inn Management

2/10 - 너무 별로예요

Crisanto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The caretaker is so rude. Very unprofesional.
2023년 5월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2023년 5월 25일
Dear Crisanto,Thank you for your feedback. I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. I hope you give us another chance to offer you enhanced service on your next trip to South San Francisco.Sincerely,Royal Inn Management

8/10 - 좋아요

Joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is good for what it is. It’s definitely not luxurious, but it’s, cheap, clean, and in a decent part of town. Buried in the fine print is that the office requires a $100 cash deposit (be sure to ask for a receipt) that is refundable upon checkout. There are grocery stores, fast food, and gas right next to the property. If you don’t have a car, it’s a 10 minute walk to South SF BART and there’s a bud stop for SAMTRANS around the corner.
2023년 5월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2023년 5월 25일
Dear Joshua,Thank you for your insightful feedback and for staying with us again.  I am glad you loved our budget-friendly hotel.  We are glad that you had a great stay in our clean guest rooms.  We are happy you enjoyed our convenient location.  We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Kind Regards,Royal Inn Management

4/10 - 별로예요

Christina

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Dirty
The covers were dirty and stained.
2023년 5월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 5월 23일
Dear Christina,Thanks for taking the time to provide us with your valuable feedback.   We are sorry to know that the room you stayed in was not clean. We perform regular quality checks to clear rooms before check-in, but it seems there was a lapse in our process.I hope you will give us another chance to serve you much better in the future.Kind Regards,Royal Inn Management

6/10 - 괜찮아요

AMELITA 님, SAN DIEGO

단체 여행
별로예요: 청결 상태
Dirty shower curtain, floor and table bedspread
2023년 5월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2023년 5월 11일
Dear AMELITA,Thank you for giving us an appraisal on your stay at our South San Francisco hotel.  We have a well-trained and experienced staff that is always present for your assistance; we wish if you had informed them about your concerns, they would have immediately assisted you.  Once again, we apologize for any inconvenience you had to face and wish to host you again to put our best foot forward and ensure you have a great stay in the future!Sincerely,Royal Inn Management

8/10 - 좋아요

Melissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 2월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2023년 2월 27일
Dear Melissa,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Royal Inn.Kind Regards,Royal Inn Management

8/10 - 좋아요

Icaro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So much in such a small area , could easily be missed and unnoticed A lot of restaurants and retail ALOT and the awesome one at that like Costco , Carl's Jr , Trader Joe's .. I can't remember what else but there's another store there that's cool. Hardly ever see any blacks in the area it's a busy area peaceful arethe room echos and feels desolate, if the remote control from the bed it sounds more like a brick . If ty hllllAsk them if you could split the deposit
답변 제공: Royal Inn Management 님, 2023년 1월 16일
Dear Icaro,Thanks for the positive review regarding your stay at Royal Inn. We are glad that you enjoyed our convenient location and modern amenities. It's great to hear that you found our place quiet and peaceful during your stay. I hope you choose us again on your next vacation to South San Francisco.Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Joshua

2022년 12월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 12월 20일
Dear Joshua,Thank you for a Perfect Score Rating on your stay at Royal Inn.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to South San Francisco. Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Lawrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent service
2022년 11월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 11월 12일
Dear Lawrence,PERFECT 5-STAR REVIEW of your recent stay at Royal Inn.  Thank you so much for the PERFECT SCORE RATING.  At Royal Inn, we are always grateful to receive positive feedback.  Thank you for appreciating the hard work and dedication of our staff and management.  Such ratings reflect the pride we take in our work and in our property.  We would love to host you again on your next trip to South San Francisco. Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location & Accessibility
2022년 10월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 10월 27일
Dear Adrian,You MADE OUR DAY! Thank you so much for taking the time to leave us A PERFECT 5-STAR REVIEW of your recent stay at Royal Inn.  I am glad to learn that you liked our location. We feel fortunate enough to be situated near top tourist attractions, popular restaurants, and shops. I hope you choose us again on your next visit to South San Francisco; we would love to host you then! Your recommendations are heartily appreciated. Please take care! Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It good Area
2022년 10월에 5박 숙박함
답변 제공: La Playa Inn Management 님, 2022년 10월 14일
Dear Jose A,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Santa Barbara.Thank You,La Playa Inn Management

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was really dirty. They need to mop the floors. After walking on the floor for less then a half hour in the room we realized our socks were disgusting. We had a one year old with us and thankfully we had a pack and play for her to go in. We weren't going to let her crawl around on the floor. It's sad too the place looks like they recently had done some upgrades like new floors but unfortunately it doesn't seem like they have bothered to mop them ever.
2022년 9월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2022년 10월 13일
Dear Michael,We are sorry to learn that you did not enjoy your stay with us.  Cleanliness is our top priority, and I apologize on behalf of our team that we failed to provide you with the level of cleanliness we are known for. I will investigate it personally and assure next time you travel with us, you will experience a pristine room.  Sincerely,Royal Inn Management

10/10 - 훌륭해요

Jack

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gteat room, great price and great bed/
2022년 10월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 10월 11일
Dear Jack,Thank you so much for leaving a STELLAR review of your stay with us at the Property_Name. We are glad that you had a great time being hosted here. We are happy to learn that you found our hotel conveniently located. Our team works really hard to keep the premises clean and comfortable. We hope you also enjoyed our on-site amenities that most of our guests love. We would love to host you again next time you visit Royal Inn. Thanks again for staying with us!Kind Regards,Royal Inn Management

8/10 - 좋아요

fatima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It doesn't have an elevator so we had had to do multiple trips to carry our stuff to the 3rd floor. Overall it was good.
2022년 9월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2022년 10월 10일
Dear Fatima,Thank you for the kind feedback about your stay with us. Please accept my apologies for the issues you faced due to the absence elevator.It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to South San Francisco.Kind Regards,Royal Inn Management

6/10 - 괜찮아요

Virgilio

2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Marlon m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 10월 7일
Dear Marlon,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Royal Inn. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our South San Francisco hotel in the near future!Kind Regards,Royal Inn Management

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean & accessible to public transport…
2022년 9월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 9월 22일
Dear Adrian,Thank you for leaving a Perfect Score Review for your stay at Royal Inn. We are happy to learn that you liked our convenient property location and had a comfortable stay in our clean rooms.We would love to have your company once again.Kind Regards,Royal Inn Management

8/10 - 좋아요

Hermes

좋아요: 청결 상태
2022년 8월에 3박 숙박함

8/10 - 좋아요

Julie 님, South San Francisco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff at the desk. Rooms clean and spacious.
2022년 8월에 5박 숙박함
답변 제공: Royal Inn Management 님, 2022년 8월 19일
Dear Julie,Thank you for taking the time to write our South San Francisco hotel an outstanding review. We are happy to learn that you had an excellent time staying with us in South San Francisco, and you found our accommodations clean, comfortable, and spacious. Our staff is honored to receive such an awesome review.We would love to host you again next time your travels bring you back to South San Francisco.Kind Regards,Royal Inn Management

6/10 - 괜찮아요

Dwight

가족 여행
IT was fine
2022년 8월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 8월 18일
Dear Dwight, Thank you for taking the time to write feedback for our business. We hope to host you again for your next trip to South San Francisco to provide a more comfortable stay and enhanced experience. Kind Regards, Royal Inn Management

8/10 - 좋아요

Jeneva

가족 여행
좋아요: 직원 및 서비스
Great Customer Service
Stayed a week here. Pros: 2-star hotel but customer service is definitely 5-stars. Updated hotel rooms. Everytime I had a need, the owner was prompt to attend to the situation. Convenient location close to shops, grocery store and restaurants. Close to highways. Cons: Outdated windows-loud. Blinds let light in instead of the blackout curtains being used. Need to use a better housekeeping service. I bought my own room air fresheners. Thin towels. Webs on corners in rooms. Housekeeping needs to do a better job in cleaning rooms. Excellent customer service from management for a budget hotel.
2022년 8월에 5박 숙박함
답변 제공: Royal Inn Management 님, 2022년 8월 17일
Dear Jeneva, Thank you for the Positive Score review of your stay at Royal Inn. We are happy you enjoyed our convenient location. Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day. Thank you for suggesting improvements to our property. I hope you choose us again when you return to South San Francisco; we would be glad to host you! Kind Regards, Royal Inn Management

2/10 - 너무 별로예요

Lori

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The neighborhood seemed safe. The staff was nice until I asked for help with the broken TV and the dresser drawers that wouldn't stay closed. The man who came up to help literally put a bar of soap (that was put by the sink for our use,) under the dresser to keep it balanced. There were holes in the doors, stains on the sink and in the microwave, and the refrigerator leaked water all over the floor. I realize it's a gas station motel but it could've been better. Don't let the pictures online fool you.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

james

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very friendly and helpful the hotel location was awesome Thank you for make my great stay @Royal inn Love to come back
2022년 8월에 1박 숙박함
답변 제공: vijay patel 님, 2022년 8월 10일
Hi James Thank you for the 5-star! hope to see you again soon!

8/10 - 좋아요

Justin

2022년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 8월 4일
Dear Justin, Thank you so much for giving us a valuable rating for your stay with us in South San Francisco. I love knowing that we were able to help make your time in South San Francisco enjoyable. I am happy to learn you loved your stay at Royal Inn. It was our pleasure to have you stay with us and experience our genuine hospitality. It definitely was a pleasure hosting you at our property, and we'd love to see you again! Kind Regards, Royal Inn Management

10/10 - 훌륭해요

Michal

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very helpful the location of the hotel is very nice.The room was very big and very comfortable bed with new renovated room and newly furniture I will love to come back
2022년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 7월 29일
Dear Michal, Thank you for leaving a Perfect Score review for your stay at Royal Inn. Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day. We are glad that you enjoyed our convenient location and modern amenities. We value customer loyalty. It shows that we are doing something right. We can't wait to reward you for staying with us again! We would love to have your company once again. Best Regards, Royal Inn Management

10/10 - 훌륭해요

Dev

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a brilliant stay. Cannot fault hotel. It was clean, in a good location, the staff were extremely helpful. Would definitely recommend and would certainly stay here again
2022년 7월에 1박 숙박함
답변 제공: vijay patel 님, 2022년 7월 22일
thank you for staying with us we will be happy to see you back

10/10 - 훌륭해요

Paolo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice & quiet, friendly staff & manager. Comfortable bed too🙂
2022년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 7월 7일
Dear Paolo, YOU MADE OUR DAY! Thank you so much for leaving us a PERFECT 5-STAR REVIEW of your recent stay at Royal Inn. It's great to hear that you found our place quiet and peaceful during your visit. Our staff appreciated having the opportunity to host you during your South San Francisco vacation. We can't wait to have you back for another pleasant stay with us on your next visit to our area. Until then, take care! Kind Regards, Royal Inn Management

10/10 - 훌륭해요

Vinay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely the best hotel stay and experience.staff is friendly and helpful room was great,spacious bathroom was Huge I will love to come back
2022년 7월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 7월 5일
Dear Vinay, Amazing! Thank you for giving us a PERFECT rating and for recommending our hotel to other travelers. It is a pleasure to learn that you were so SUPER satisfied with your stay. Our staff appreciated having the opportunity to host you during your South San Francisco vacation. We look forward to hosting you again soon for another enriching stay on your next trip to South San Francisco. Kind Regards, Royal Inn Management

8/10 - 좋아요

Julie 님, South San Francisco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were VERY friendly and welcoming. The room, surfaces, bathroom were very clean, BUT the floor was not. It had a sticky feeling. Great location for public transporration, just right next door to a gas station so cars came and went a lot. Otw, good hotel.
2022년 6월에 4박 숙박함
답변 제공: Royal Inn Management 님, 2022년 6월 21일
Dear Julie, Thank You very much for giving your stay at the Royal Inn a POSITIVE SCORE review. I am glad you liked our ideal South San Francisco location and had a great stay in our clean guest rooms. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to South San Francisco. Thank You, Royal Inn Management

4/10 - 별로예요

Kat

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Domestic violence and police visits multiple times in one night. Restless
2022년 6월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 6월 15일
Dear Kat, We appreciate the time you took to leave us a review. I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Sincerely, Royal Inn Management

2/10 - 너무 별로예요

Atlai

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked 2 nights here but my flight was delayed. I asked for my second day refund and I didn’t got it staff totally ignored me and Expedia agents couldn’t do anything because the hotel system was down “
2022년 6월에 2박 숙박함
답변 제공: Royal Inn Management 님, 2022년 6월 15일
Dear Atlai, Thank you for taking the time to tell us about your experience at Royal Inn. We apologize for the annoyance caused during the stay and for unprofessional behavior; I am sorry for our staff’s being unhelpful. I will personally investigate this complaint with the team to ensure that this does not happen again and that our guests have an enhanced customer experience. Please accept my sincere apologies. Sincerely, Royal Inn Management

10/10 - 훌륭해요

Rosalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you! The room was clean. And the person in front of desk was professional
2022년 5월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 6월 15일
Dear Rosalia, Thank you so much for leaving a Perfect Score review for your stay at Royal Inn. We are glad that you loved our accommodations and our comfortable rooms. We can't wait to have you back for another pleasant stay with us on your next visit to South San Francisco. Thank You, Royal Inn Management

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Royal Inn Management 님, 2022년 5월 30일
Dear Robert, Thank you for taking the time to review your stay at Royal Inn. We hope you enjoyed your stay, and the staff at the San Francisco hotel was able to serve you with comfort and impressive hospitality. We apologize for any inconveniences you had to face and would love to hear any feedback you may wish to share. We hope you choose us again for your next trip to San Francisco. Thank You, Royal Inn Management