로비

컴포트 스위트 트윈스버그 여행 후기

2.5 out of 5
컴포트 스위트 트윈스버그
2716 Creekside Dr, Twinsburg, OH

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 561개 이용 후기 중 227개" "
평점 8 - 좋아요. 561개 이용 후기 중 185개" "
평점 6 - 괜찮아요. 561개 이용 후기 중 78개" "
평점 4 - 별로예요. 561개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 561개 이용 후기 중 27개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needed a bit of updating but overall was very comfortable.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello William,We're glad to hear you found your stay comfortable. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing our hotel.

6/10 - 괜찮아요

Pradeepan 님, Schaumburg

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Pradeepan,We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you'd like to share, please don't hesitate to reach out to us directly. We value your experience and hope to welcome you back soon.

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Sergio,We're stoked to hear you had a wonderful stay at our hotel! Please don't hesitate to reach out if you have any future questions or concerns.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent, friendly, professional management!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Todd,We are delighted to hear that you enjoyed the service provided by our management team during your stay with us. We strive to ensure all our guests feel welcome and well taken care of. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 - 훌륭해요

Taschae

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a funny smell in the building but not in the rooms. Staff was very nice and friendly. It’s an older hotel needs some updates but not too bad.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Taschae,We appreciate your kind words about our staff and are glad you found your interactions with them pleasant. Although we are an older hotel, we aim to provide a comfortable stay for all our guests. Thank you for bringing your concerns to our attention, and we will take note of your feedback for future improvements.

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have made many upgrades to the property last year and it looks much better. Still some minor stuff that could be upgraded but overall, a good place to stay.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Joseph,We are pleased to hear that you noticed the improvements we have made to our property. Your feedback is valued, and we are constantly striving to enhance the guest experience. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 - 훌륭해요

Ernest

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and affordable!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Ernest,We are delighted to hear that you found our hotel to be both clean and affordable. We strive to provide our guests with a comfortable and value-driven experience. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

8/10 - 좋아요

Treasure

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Treasure,We're thrilled to hear you had a great stay with us! If you have any suggestions or feedback, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

6/10 - 괜찮아요

Jakara

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The inside of the property could use some updates in a little more detail cleaning. The breakfast was OK. The pool was OK. There was a lot of scrapes and dirty spots in our room holes in the door. Other than that the price was decent they did not return my correct refund for the extra two days that I cancel.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Jakara, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. If you have any refund inquiries, please reach out to our management team directly for further assistance.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were great and friendly. Clean and big rooms. Indoor pool was nice and warm. Will be back soon
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Maria,We are delighted to hear that you enjoyed the friendly staff, spacious rooms, and our indoor pool during your stay. We look forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 - 훌륭해요

Orange

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet clean place to stay
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Orange,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel to be a nice quiet and clean place to stay. We strive to provide a peaceful and comfortable environment for all our guests. If you have any future travel plans, we would love to welcome you back for another pleasant stay.

10/10 - 훌륭해요

Hysni

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Hysni,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and create a memorable experience for our guests. Should you have any specific feedback, we encourage you to reach out to us directly so that we can continue to improve. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Eduardo

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were transitting and needed an affordable, clean, safe place to stay in proximity to Cleveland. This hit all the wickets. We were extremely happy with the property. We were traveling with 2 small children, 2 teens and a dog; so you can probably imagine my requirements for safety and cleanliness.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Eduardo,Thank you for choosing our hotel for your stay in Cleveland. We're glad to hear that our property met your expectations in terms of affordability, cleanliness, and safety. Ensuring a comfortable and secure experience for all our guests, including those with children and pets, is a top priority for us. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Anne

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Anne,We appreciate your positive rating and are delighted to hear that you enjoyed your stay at our hotel. Should you have any further feedback or if there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

Mark

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Good
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Mark,Thank you for your feedback. We greatly appreciate your positive review of your recent stay with us. It's always a pleasure to know that our guests had a very good experience. Should you have future travel plans, we would be delighted to welcome you back to our hotel.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Certainly inexpensive, but not without drawbacks..
The hotel is outdated, with a closed pool, holes in toilet seats, and rusted items. Maintenance appears lacking, and the breakfast staff is notably impolite, neglecting to refill items or provide additional plates.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments regarding the condition of our facilities and the behavior of our staff. We will definitely address these areas of concern to ensure a better experience for future guests.

8/10 - 좋아요

Angela

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly. Room was neat and clean. Bed was very comfortable!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Angela,Thank you for your kind feedback! We take pride in our friendly staff and clean rooms. It's wonderful to hear that you found the bed comfortable during your stay. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff and accommodations were very safe and welcoming.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Angela,Thank you for your positive feedback on our staff and accommodations. We are delighted to hear that you found our property to be safe and welcoming during your stay. We strive to provide a pleasant and secure experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

6/10 - 괜찮아요

Leslie

출장 여행
좋아요: 직원 및 서비스
Wish was cleaner and rooms updated
Love Cheryl at the front desk. Wish rooms were cleaner. Stained and dirty carpets. Housekeeping can do a better job
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Leslie, Thank you for taking the time to share your feedback with us. We appreciate your kind words about Cheryl at the front desk. We apologize for any cleanliness issues you experienced during your stay. We will certainly address this with our housekeeping team to ensure a higher level of cleanliness moving forward.

4/10 - 별로예요

Margaret

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After booking a non smoking room - I was allocated a room that smelled of smoke. had to change to a different room, bad stale smell in room cleanliness wanting
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Margaret,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the initial room assignment. Our team strives to provide a comfortable and clean environment, and we are disappointed to learn about the odor and cleanliness issues you encountered. We appreciate you bringing it to our attention, as we are always looking for areas to improve upon. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Jo

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Jo,Thank you for your recent stay with us. We hope you had a pleasant experience at our hotel. If there is anything we can do to further improve our services, please do not hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Melissa 님, Columbiana

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Melissa, We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we can address any specific concerns and ensure a better experience in the future.

10/10 - 훌륭해요

Karen

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Karen,Thank you for taking the time to provide your feedback. We are delighted to hear that your experience with us exceeded your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Vicentiu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Vicentiu,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

4/10 - 별로예요

Jim

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The stay was fine. However, the batchroom had not been cleaned. No toilet paper, sink and mirror dirty. Some dirty smudge on the bathroom light fixture.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Jim, I apologize for the inconvenience caused. Our housekeeping team has been notified and will ensure that such oversights are not repeated. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Andrew,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again soon.

8/10 - 좋아요

Natalia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and cozy room for one or two nights
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Natalia,Thank you for your feedback! We're glad you enjoyed your stay in our clean and cozy room. We appreciate your support.

8/10 - 좋아요

Margaret

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was OK
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Margaret,Thank you for your feedback. We appreciate your honest evaluation and will continue to improve our services.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed your stay.

10/10 - 훌륭해요

Mr. and Mrs. William N. N McCausland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location when visiting the Solon and Cleveland areas. Hotel was nery well kept with the necessary amenites.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Mr. and Mrs. William N. N McCausland,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 - 괜찮아요

Cynthia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The rooms were out dated. A big gap on the room door. I could see the hall way with the door closed. Gaps in the bathroom tile with dirt in the cracks. Mold on the bathroom shower walls and on the tile grouting. Stains on the carpet. The toilet didnt flush well. Had to hold down the handle until it flushed and filled the bowl with water. All around needed better cleaning.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Cynthia,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is 15 minutes from the Cleveland Clinic surgery center, and is very convenient for those who live too far away to drive back and forth. It is a small hotel, but the staff is friendly and helpful. There are several fast food restaurants near, including Arby's, Chipotle, Panera, and Pizza Hut. The only negative would be that the cover to my white bed spread had 2 blood drops on it. It had been washed, but the stain was still there. We would go to this property again if we need to.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Karen, Thank you for your feedback. We apologize for the inconvenience caused by the stained bedspread and appreciate your understanding. We will address this issue with our housekeeping team to ensure it doesn't happen again. We look forward to welcoming you back in the future

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to highway -Great room - very clean and comfortable -excellent staff😀
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Patricia,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

8/10 - 좋아요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Timothy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Jayasree

좋아요: 청결 상태
별로예요: 직원 및 서비스
People in the reception could smile Other than that everything was great
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Jayasree,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 - 훌륭해요

Jason

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Jason,Dear valued guest, thank you so much for your perfect rating! We are thrilled to know that you had an amazing experience with us. We hope to welcome you back soon for another memorable stay!

10/10 - 훌륭해요

Melissa 님, East Liverpool

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, decent breakfast. My go-to when I'm working in the area.
답변 제공: Manager 님, 2023년 9월 26일
Hello Melissa,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our area and comments about our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy room! Good breakfast
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hi Rachael, It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

2/10 - 너무 별로예요

Rochelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Compassion
I booked a one night stay to see my daughter. My mom got sick and I had to take care of her. I was told that the hotel would not change my booking to the following weekend. Very disappointed…
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Rochelle,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Friendly staff but hotel needs maintenance Dirty shower. Loose toilet seat. Stained shower curtain Back door of hotel does not have a functioning lock so anyone could walk in this way.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Hello Karen,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and shower. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 - 좋아요

Keith

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Keith,Thank you for your review and comments regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

madison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hi Madison,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 - 괜찮아요

Anne

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The ottoman in our room had food stains on it. The rest of the room was fine. The hotel is currently remodeling. Furniture is stacked together in the main lobby. All of the baseboards are off the wall. Supplies are in the middle of lobby. New baseboards are on the floor waiting to be put up. We should have been offered a discount on this hotel because of the remodeling going on. If I saw the food stains on the ottoman, the cleaner must have seen the stains and food particles as well. When I wiped the ottoman, my white cloth was very dirty. I bet the couch is really dirty too even though it is brown and the dirt is not obvious
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Anne, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Toe-Knee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly welcome and I got a gift! Spacious room and quiet
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Toe-Knee,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 - 좋아요

EDWARD R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello EDWARD R,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

PREM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Very amazing stay clean room good breakfast
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hi Prem,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Happy to stay here.
I even though my stay is medically necessary, I like staying here. The staff is wonderful. Always a joy going to the breakfast.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hi Leslie,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Lobby torn to shreds. Hallways torn up due to renovations not stated.. Get into our room, toilet flushed once, wouldn't flush again, sticky edges of drawers. Asked for maintenance to fix the toilet, was just sent to a new room after unpacking already. That room also had sticky edges on the drawer by the fridge
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Dear Guest,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

8/10 - 좋아요

TIMOTHY

좋아요: 청결 상태
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello TIMOTHY,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.