Good afternoon, We would like to sincerely apologize for any inconvenience you might have experienced during your stay with us. My name is Fawzy, I was the manager who addressed your concerns on the day of check out and refunded the resort charges back. We are saddened to see you have left with a bad taste; however, we will do our very best to ensure you are enjoying your future experiences with us.

Thank you so much for taking the time to share your feedback. We require our partners to display the 200 per reservation security deposit on their external websites and confirmation letters. We will make sure to confirm that this information is currently displayed correctly on all our of partners websites.

Yanxiao, Thank you for taking the time to post about your past stay with us. I want to apologize for the issues that you had with your unit. We have shared your comments with the team so we can continue to deliver the service that our guests have some to expect. We hope you will still consider staying with us next year.

Thanks for posting Nikkia. I apologize for the issue you had with the jetted tub. I hope that you will consider staying with us again.

Thanks for posting Stephanie. We have several options to choose from which come in different sizes and views. We hope you have a chance to visit again.

Thanks for posting Amy. We hope you come back and we earn a five on your next visit.

Thanks for posting about your past stay. I can understand that long car rides and long lines are not a good way to star a vacation. I wand to apologize for the issues that you had with your room. We have double locks on our balconies for the safety of our guests. These can be a little tricky if you haven't seen them before. We do hope that you will consider staying with us again in the near future.

Thanks for the feedback on the coffee Katie. We are looking into some additional options for coffee. We hope you have a chance to visit again soon.

Thanks for posting Sukhinder. I apologize for the issue with the hot water. We have a 10am checkout so we can get the rooms ready for the next guests' arrival. in the future, if you need a little extra time at the resort, we will be glad to store your luggage and your parking pass is good till 2pm. I hope this is helpful.