Upon arriving very late at night, we got the keycards to the two rooms we booked, upon entering the rooms we looked at the main sleeping area and thought it was reasonable, upon inspection, we noticed a bug upon the bed sheets, bugs on the window ledge, various marks upon the walls, dirt on the doors, a layer of dust upon the hairdryer and stains on various surfaces, then we looked in the bathrooms, absolute discraceful muck and human hair and mess within the bathtubs and the toilet roll holder were also just as bad, mentioned to staff in the morning and was abruptly dismissed saying this was because of hard water. I'm sorry but if you have an issue with cleaning don't blame it on the water, there are products on the market to clean.