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라이온 키스 호텔 & 스파 여행 후기

4 out of 5
라이온 키스 호텔 & 스파
Moreton, Oswestry, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 497개 이용 후기 중 194개" "
평점 8 - 좋아요. 497개 이용 후기 중 155개" "
평점 6 - 괜찮아요. 497개 이용 후기 중 81개" "
평점 4 - 별로예요. 497개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 497개 이용 후기 중 20개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Mick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel & facilities the spa is amazing and the food at the restaurant was very good - would definitely stay again
2024년 4월에 2박 숙박함

4/10 - 별로예요

David

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant was awful The rooms are old and need updating
2024년 3월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with great staff - only downside was the hotel restaurant where the food was too expensive.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mena

Beautiful room with balcony and lovely views. Staff were very helpful/ accomodating. Another time I will try the spa (included). I was unaware that breakfast was already included. It was a fantastic breakfast. Will stay again, when working in the area.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Gareth

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was only what you would expect for the price
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
At first glance the hotel and property surrounding looks very nice, the main room we were given was freshly refurbished and the bed was great and very comfortable and the staff were pleasant and seemed professional. The only problem seems to be a maintenance schedule not being carried out. Bathroom fitting were old and damaged and the flush on the toilet stuck on, a light was out on the mirror and the shower tap was damaged . The carpets in the main halls were thread bare in places, fountain outside out of order. We went to the pool and again more things not working, half the jets not working in the jacuzzi, lockers that didn’t work , steam room not working and smelled a bit off, ripped seats in the changing room. This place has got real potential but needs a good quality and maintenance schedule set up. It put us off going for food and trying some of the other facilities. It’s a 4 star price but 3 star in most areas.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Georgia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely relaxing stay, just wish they would take cash, we save our money for little trips away and it’s easier to budget so we don’t over spend just frustrating but other than cash being a dirty word it was a lovely stay and will use again
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Rebecca 님, Southampton

연인과의 여행
좋아요: 직원 및 서비스
Location is very nice near the canal and there is good ample parking. Nice level entrance to get around which is good for luggage. The hotel itself could do with some refurbishment as carpets were torn and worn in places. I didn't use the spa facilities so cannot comment on that but there was an air of tiredness about the public areas. The restaurant has a good menu but the tables are really sticky from the spray used to wipe them down. The breakfast had a great selection of items and the staff are reallly lovely and welcoming.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Sern

Vip access didn’t offer anything. Property quite dated. Pool is good
2024년 3월에 2박 숙박함

8/10 - 좋아요

Cherry

좋아요: 편의 시설/서비스
.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Nathan

좋아요: 청결 상태
2024년 3월에 1박 숙박함

4/10 - 별로예요

Nikki

좋아요: 청결 상태
Food not the best....staff was lovely and helpful....very expensive for drinks and standard food....signal poor....not too bad but if i was going bknto area ad choose another hotel.
2024년 3월에 3박 숙박함
답변 제공: LQ Resorts 님, 2024년 3월 8일
We are saddened to read your score and review as normally we do have good feedback. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 - 좋아요

Emma

2024년 2월에 1박 숙박함

8/10 - 좋아요

Glen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
lack of disabled parking
2024년 2월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 2월 19일
Thank you for your review and positive score. We trust you had a great stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and spa facilities on site
2024년 2월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 2월 8일
What a fantastic score and review - thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 - 훌륭해요

Nigel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two Night Trip Excellent Experience
I have stopped at Lion Quays once before. Both occasions were before hospital appointments at the. RJAH orthopedic hospital which is an 8 minute drive so perfect for friends or family. The hotel is great and is great value with free use of the pool and spa.
2024년 1월에 2박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 30일
Thank you very much for your great score and review. It was a pleasure to welcome you back to Lion Quays Resort and we are delighted you enjoyed your stay. Warm regards LQ Resorts

8/10 - 좋아요

Ash

2024년 1월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 24일
What a great score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

8/10 - 좋아요

Abbiegail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were super polite, friendly and helpful! The room wasn’t the best however, TV worked but the only thing that worked on it was the radio… you could hear every door slam, conversation and foot steps around you and the complimentary water in the room was sparkling water. The pool was nice but it was cold, the spa was amazing but we found out we wasn’t actually allowed to be in there which was a massive disappointment… overall the hotel is okay but I don’t think we’ll be coming back. Wasn’t worth the money.
2024년 1월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 22일
Despite your positive score we are disappointed with your review. We are a great venue so if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 - 별로예요

Colin

2024년 1월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 12일
We are disappointed with your score and hope that any issues you may have had were raised with our team. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 - 좋아요

Rachael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 11일
Thank you for your great score! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

6/10 - 괜찮아요

Debbie

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It's the little things
Although it's in a beautiful area of the UK, I was pretty disappointed with the hotel, the pumps for shower gel and shampoo in the bathroom didn't work, and there was no conditioner or body lotion (yes first world problems but it purports to be a luxurious hotel). The food in the restaurant was good, although the presentation and service left a lot to be desired, the WiFi was albeit non existent in the bar area for our meeting , which we had to postpone to the next day (3 hours in a Costa coffee shop 10 mins away purely for a reliable connection). However, the absolute outstanding feature were the gym and spa facilities....amazing!
2024년 1월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 8일
Thank you for your great comments regarding our gym and spa and we are delighted you enjoyed these complimentary facilities. We note your additional comments and apologise of all inconvenience caused. We do hope we have the pleasure of seeing you return again. Warm regards LQ Resorts

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 5일
What a fantastic score - thank you! We are delighted you enjoyed your stay and hope to see you again in 2024! Warm regards and Happy New Year - LQ Resorts

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 22일
Wow, what at fantastic review, thank you! We are delighted you enjoyed your stay and hope to see you again in 2024! Warm regards LQ Resorts

6/10 - 괜찮아요

mark

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Lack of staff on bar and restaurant waiting ages for service especially near Christmas. Rooms very thin walls and noisy.
2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 22일
Thank you for your review and we are saddened to read that you were disappointed with some aspects of your stay. We do hope you have a fantastic Christmas and hope to see you again in 2024! Warm regards LQ Resorts

4/10 - 별로예요

ESTHER

2023년 12월에 2박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 11일
We are disappointed with your low score and hope any issues were addressed with us at the time of your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Disappointing
Party going on in the room upstairs until 3am. My ribeye steak was more like a cheap flat iron, nowhere near the £32 i paid for it and then i had no electric in the morning. Not the first time i stayed but not sure if I'll be going back.
2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 20일
We are sorry to read of your disappointment and have addressed all the points raised with our teams. We are a great venue so do hope you will give us a second chance. May we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 20일
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

6/10 - 괜찮아요

Zoe

2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2024년 1월 5일
We trust you had a good stay with us and hope you will return again in 2024. Happy New Year and warm regards LQ Resorts

2/10 - 너무 별로예요

Steven

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Filthy lobby, tiny bathroom, grubby balcony, cold shower, spa facilities, hot tub only working in one corner. Very disappointing. Won’t be staying or recommending to anyone.
2023년 12월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 13일
We are very disappointed with your review and saddened that you did not enjoy your stay. If there is anything we can do to rectify the situation then please let us know. Warm regards LQ Resorts

10/10 - 훌륭해요

Jonathan

2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 20일
What a fantastic score, thank you! We are delighted you enjoyed your stay and hope to see you again in 2024. We hope you have a fabulous Christmas and New Year! Warm regards LQ Resorts

8/10 - 좋아요

Ivan

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally good experience just a couple of issues. Lack of bar staff in the main bar when functions are on in other rooms. Being cashless meant my relatives had problems as the hotel is cashless. They wont stay again.
2023년 11월에 2박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 29일
Thank you for your positive words and we are delighted that overall you had a good stay with us. Many organisations are now cashless, which is an effective method for processing transactions. We do hope you will reconsider and give us another chance. Warm regards LQ Resorts

8/10 - 좋아요

Ceri

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 12월 20일
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

10/10 - 훌륭해요

mark

2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 20일
Wow - what an amazing score, thank you! We are delighted you enjoyed your stay and hope we have the good fortune of seeing you return again soon. Warm regards LQ Resorts

6/10 - 괜찮아요

Colin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was really nice. Food wasn’t though and no one was interested that it was inedible.
2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 17일
We are delighted that you enjoyed your bedroom, but disappointed with your comments regarding your food. We normally have good feedback, so have passed yours onto Head Chef for review. We do hope you will give us a second chance. Warm regards LQ Resorts

6/10 - 괜찮아요

Bethany

2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 17일
Thank you for your score - we trust you had a good stay and hope you will return again soon. Warm regards LQ Resorts

2/10 - 너무 별로예요

stephanie

2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 17일
We are very disappointed with your score, unfortunately you have not left any feedback so we are unsure as to why you have scored us so low. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 - 별로예요

Steve

2023년 10월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 13일
We are sorry to see that you only gave us a low score, and we hope that any issues you may have experienced were raised with our team during your stay. Warm regards LQ Resorts

8/10 - 좋아요

T.

2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 10일
Thank you for your positive score and we are delighted that you enjoyed your stay. We do hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 - 좋아요

Susan

2023년 11월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 9일
Thank you for your positive score! We trust you had a great stay and hope to see you return again very soon. Warm regards LQ Resorts

10/10 - 훌륭해요

NIGEL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
2023년 10월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 11월 2일
Wow - what a great score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

6/10 - 괜찮아요

Christopher

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff are generally excellent. The hotel is tired and desperately needs updating. One night, there was no hot water. Wifi is bad. Breakfast generally OK.
답변 제공: LQ Resorts 님, 2023년 10월 31일
Thank you for your review and your kind words regarding the warm hospitality of our staff. We sincerely apologise for the issues we had with the hot water during your stay. We do hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

6/10 - 괜찮아요

R

2023년 10월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 10월 26일
Thank you for your score and we trust you enjoyed your stay. We hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

2/10 - 너무 별로예요

Franz

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 10월 23일
We are saddened to see your score, and hope that you addressed any issues with us during your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

10/10 - 훌륭해요

Mr j

2023년 10월에 1박 숙박함
답변 제공: LQ Resorts 님, 2023년 10월 19일
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

8/10 - 좋아요

MICHAEL

2023년 10월에 2박 숙박함
답변 제공: LQ Resorts 님, 2023년 10월 17일
Thank you for your great score! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely venue
Great welcome and attentiveness when booking in/had questions. Room comfortable. Was a shame you had to walk across to another building for bar/restaurant but staff were friendly and helpful.
2023년 10월에 2박 숙박함
답변 제공: LQ Resorts 님, 2023년 10월 12일
Thank you for your review and we are delighted that you had a great stay. We do hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts