체크인/체크아웃 키오스크

펜사콜라 그랜드 호텔 여행 후기

3.5 out of 5
펜사콜라 그랜드 호텔
200 E Gregory Street, Pensacola, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 541개" "
평점 8 - 좋아요. 1002개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 83개" "
평점 4 - 별로예요. 1002개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 26개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location, Service, Comforable, and Price are very good
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

wynndy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
surviving hurricane Sally!!
It was a pleasant experience. I happened to be staying there when hurricane Sally hit. My room stayed fine. However, the lobby was damaged by the winds and rain, lost power and water. The staff and manager on hand were excellent. They didn’t act frazzled or anxious. They took care of matters and us guests. I really enjoyed the history of the hotel, too.
2020년 9월에 7박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
Thank you for your wonderful review, we appreciate your feedback! We are so glad that you enjoyed our property during a very difficult time . We are very relieved we were able to make you feel very safe during Hurricane Sally . We hope you choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola ! Warm Regards, Pensacola Grand Hotel

10/10 - 훌륭해요

실제 이용하신 고객

2020년 9월에 1박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
Thank you for choosing to stay with us ! We hope you choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

10/10 - 훌륭해요

orest

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 2박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
Thank you for choosing to stay with us !!!! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

4/10 - 별로예요

Mike 님, Texas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
People are nice. The rooms are nothing special. Very out dated. Bed is comfortable but they give you the thinnest “blanket” ever. You’re either waking up freezing at 3 am or hot because you had to leave it at 74. If you’re intown for the beach just find something around the beach you have to cross two bridges to get back to the hotel
2020년 9월에 5박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
We appreciate you taking the time to leave us a review . We sincerely apologize that your experience did not meet your expectations . we will certainly address all concerns , to insure a similar issue(s) does not occur in the future. Thank you for your time.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
Thank you for choosing to stay with us ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

8/10 - 좋아요

Katie 님, Americus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful old hotel. Loved the history and historic beauty. However, the room was a non-smoking room but smelled like cigarette smoke. There was also not a coffee maker in the room. The room could have used a little updating. We stayed in one of the executive rooms. But still loved the stay and would stay again if we travel to Pensacola.
2020년 9월에 1박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed the property although you did experience some matters that did not meet your expectations . We will be sure to address these concerns to insure a similar issue does not occur in the near future. Thank you for your time. Warm Regards , Pensacola Grand Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
Thank you for choosing to stay with us ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved in but AC could of been better but it is a very old place
2020년 8월에 1박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
We appreciate you taking the time to leave us a review . We sincerely apologize that your experience did not meet your expectations . We will certainly address the a/c issues , to insure a similar issue does not occur in the future . Thank you for your time.

2/10 - 너무 별로예요

Janet

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had reservations about 3 weeks ago for one night. 3 hours before check in i get an email my reservations has been canceled. No phone call. I had to call to ask why. Not good customer service
2020년 8월에 1박 숙박함
답변 제공: Jaz 님, 2020년 9월 21일
We appreciate you taking the time to leave us a review . We sincerely apologize about the miscommunication on our behalf. We will certainly address this issue with the proper personnel , to insure a similar issue does not occur in the future. Thank you for your time. Warm Regards, Pensacola Grand Hotel

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2020년 3월에 5박 숙박함

10/10 - 훌륭해요

Marvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location
Everything was great from staff to service. Through these tough times, this location stepped up with a welcoming attitude.
2020년 3월에 14박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 4월 7일
Thank you for your wonderful review and for taking the time to share your feedback with us at the Pensacola Grand Hotel. Our priority is customer service and we are ecstatic that we met that mark!! Kind folks like you make our job a pleasure.

10/10 - 훌륭해요

Andre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 4월 7일
Thank you for choosing to stay at the Pensacola Grand Hotel. Hope your stay was enjoyable. See you soon . Take Care!

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 4월 1일
Thank you for choosing to stay at the Pensacola Grand Hotel !!! Hope your stay was enjoyable !! We look forward to serving you again!!!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 4월 1일
Thank you for choosing to stay at the Pensacola Grand Hotel !!! Hope your stay was enjoyable !! We look forward to serving you again!!!

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 27일
Thank you for choosing to stay at the Pensacola Grand Hotel! We hope your stay was enjoyable! We hope you will choose us again when your travels bring you back to Pensacola!

6/10 - 괜찮아요

Roseann

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Not good!
The hotel leaked qater from the ceiling in turned froze the ac unit that xause us to be uncomfortable the last two days. They wanted us to change rooms at 2 am. We asked if we could just sleep in the cool room snd move our stuff the next day when we checked out but was told we had to move everything. At 2am in the freaking morning!
2020년 3월에 4박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 23일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the ac issues, to insure a similar issue(s) does not occur in the future. Thank you for your time.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First was disappointed the hotel was not really in the historic area but close. It was probably a 15 minute walk which wasn't huge no problem walking but disappointing since we thought we'd be in the heart of the area. I felt the property looked very tired. All areas in need of painting and general upkeep. When we checked in there was no bellman on staff to help with our luggage.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 20일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the maintenance issues , to insure a similar issue(s) does not occur in the future. Thank you for your time.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
In fairness, this property is suffering from the health concerns going on in most of the world. They treated me the best they could and I only stayed there overnight so I could come home. Printing this review wouldn't do anyone any good
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 20일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 21일
Thank you for choosing to stay at the Pensacola Grand Hotel! Hope your stay was enjoyable! Next time your travels leads you to Pensacola we hope you come stay with us !

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 21일
Thank you for choosing to stay at the Pensacola Grand Hotel! Hope your stay was enjoyable! Next time your travels leads you to Pensacola we hope you come stay with us !

8/10 - 좋아요

charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were a little on the small side, however staff was very nice
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 - 괜찮아요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

8/10 - 좋아요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient location
Nice old hotel. Like stepping back in time. Rooms were nice. Shower was terrible. Coffee, not so much. Thankfully located in downtown close to food and beverages.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the maintenance issues to insure a similar issue(s) does not occur in the future. Thank you for your time.

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great historic hotel!
Lovely hotel. Front desk personnel were friendly and courteous. Rooms were clean, spacious, comfortable and even smelled nice. Room service was fast and tasty. WiFi and parking were free. I would definitely stay again!
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We were amazed to be able to stay in this historic hotel.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

8/10 - 좋아요

ERIC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
RING THE MUSCLE
OLD TRAIN DEPOT, KINDA COOL. THE DOORS MOSTLY USED TO BRING IN LUGGAGE ARE HEAVY HARD TO MANUVER WITH A CART FULL OF BAGS. SHOULD BE AUTOMATIC. PARKING IS AT THE FAR END OF THE PROPERTY, UNLESS HANDICAPPED, LONG WALK BUT NOT HORRIBLE.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the inconvenience of the entrance and the parking issues .Thank you for your time.

8/10 - 좋아요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love everything about the Pensacola Grand. We've been staying there since 1985. We especially the employees! They always go out of their way to make our stay wonderful.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
Thank you for your wonderful review and for taking the time to share your feedback with us at the Pensacola Grand Hotel. Our priority is customer service and we are ecstatic that we met that mark!! Kind folks like you make our job a pleasure.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Unique older hotel . Shower wouldn’t stop and rooms need updated
2020년 3월에 3박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the maintenance issues , to insure a similar issue(s) does not occur in the future. Thank you for your time.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
L&N train station
It was a magnificent hotel. Service was spectacular and if your looking for a place with history.. this is it. The train depot is brilliant.
2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed your overall stay the hotel , the history is one my favorite features too! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The not-so-grand Grand Hotel
The photos on this website are deceiving This is a Gran Hotel by history and namesake only. At best, it’s equal to a super 8 motel on the interior. The bones of this building are super cool- with a grand lobby and support spaces which include a bar (didn’t see inside this space) but time and a real need for renovation cannot be dismissed. It’s a little sad and not very clean.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations . We will certainly address all your stated issues to insure a similar issue does not occur in the future. Thank you for your time.

8/10 - 좋아요

Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
Thank you for your staying with us !!! Hope your stay was enjoyable!!! We look forward to seeing you again soon!!! Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Tiffani 님, Daphne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great service by all staff! Bar food and atmosphere was amazing. Room service was incredible!
2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed the food and staff members . The family oriented environment is one my favorite features too! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is adorable. It appears to have been an old train station. The rooms are a little dated but we’re very clean. I would definitely stay again.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
Thank you for your wonderful review, we appreciate your feedback ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

8/10 - 좋아요

Sofie

좋아요: 청결 상태, 객실의 편안함
Good stay, good hotel
okay hotel with good location in Pensacola. Smelled weed in the hallway by elevator, did let staff know but don’t know if they did anything about it. We checked in minutes before a large group of actors for the musical Cats, their rooms were not ready for check-in at check in time. When we checked out the next day, we were informed that we had already checked out (?), our room service was not in the receipt, but charged to our cards. Front desk staff might need some extra training. Overall a good stay, just little hick-ups.
2020년 2월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations . We will certainly address all your stated issues to insure a similar issue does not occur in the future. Thank you for your time.

6/10 - 괜찮아요

VERONICA

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel velho com vista para o cemitério
Hotel muito velho, fiquei num quarto com vista pro cemitério. Acústica péssima, escutei tudo do quarto vizinho. Aqui no hotéis.com diz que tem traslado para o aeroporto mas eles não oferecem mais esse serviço
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the shuttle issues, and noise complaint. Thank you for your time.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful last-minute surprise
So Beautiful! We were booked at another smaller hotel for 3 nights, for our trip. After waking up to a bad discovery the first morning, we made a new reservation here, packed up and moved to this wonderful hotel. Beautiful! Accommodating!! Clean!! We were so impressed, no more staying in the previous areas. This is our new go-to when visiting our family in the area! Love it!!
2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed your overall stay ! The historical aspects of the property is one my favorite features too! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Train Station Pensacola Grand Hotel
Hotels.com provided a good price. The site was very easy to use. The hotel room was in need of updating and a little cleaning. The lighting in the bathroom was extremely poor. There was hair on the shower wall and soap scum and hair in the soap dish. The tub had a soap ring in it. Obviously it hadn't been cleaned. The worst was the TRAIN! ATTENTION future guests there are train tracks that follow directly in front of the hotel with an active train that crosses at night. Horn blowing and all. We asked for a quiet room and were placed directly over the train tracks because we reserved a King room. We had no idea the King rooms in the hotel are situated directly facing the tracks. We would have taken a Queen room had we been informed. They offered earplugs for the train after we were rolled out of bed by the train sounding off right under our window. Obviously they have had other complaints about the noise before. Other than that, the hotel is convenient to restaurants. Dharma Blue, McGuire's, and Carrabba's are all within a 10 minute walk which was nice.The first floor of the hotel was pretty. There is a lot of old wood work in the first floor bar. You can envision where once this place was an old train station. Another bit of history we didn't know. The staff informed us they are also undergoing some renovations. I hope a part of that is being invested in sound-proof glass. This place could be really pretty with some updating and sound-proofing.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations . We will certainly address all your stated issues to insure a similar issue does not occur in the future. Thank you for your time.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 14일
Thank you for your staying with us !!! Hope your stay was enjoyable!!! We look forward to seeing you again soon!!! Kind Regards

10/10 - 훌륭해요

Bob 님, Shalimar, Fl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to entertainment venues and restaurants. Bar food and Restaurant food reasonably priced.
2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
LIked the idea of staying in the old train depot -- but that part was only a facade on front of the building.. The building itself and the rooms were very old and out of date -- especially the bathroom vanity area and the lighting was terrible and TV was very small. Also no normal amenities provided like a work out room or breakfast. The safe in our closet did not even work. We were very disappointed.
2020년 3월에 2박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the issues that needs updating on the hotels behalf and also the issues pertaining to your room , to insure a similar issue(s) does not occur in the future. Thank you for your time.

10/10 - 훌륭해요

Sand

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was nice room was clean and nice thank you
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 - 괜찮아요

Pamela

좋아요: 청결 상태, 객실의 편안함
Little Things That Need To be Fixed
This is our third stay at the Pensacola Grand Hotel. We like the history and character of it. This trip we stayed in 1107. Nice room. The bathroom had a few issues. The shower drips constantly and the toilet (as every toilet in The Pensacola Grand Hotel seems to have) does not flush well. Another problem we experienced with the room was that the refrigerator was unplugged. When we plugged it in, which wasn't so easy because the chest it was set in was so large, we realized the fridge didn't click on. The reason, we discovered, was that the temperature adjustment knob was missing. We could not increase the temperature. We only had some bottled water and cream to have with our morning coffee, but the fridge was not cold at all. Food would have spoiled. Another very annoying issue we experienced was when the alarm in 1108 went off at 8:30 pm. I called the front desk, no answer, so I called the operator. I told them the room next door had an alarm going off and the operator promised to tell someone. 20 minutes later I called again, and this time, talked to Cory at the front desk. He said he would send maintenance up to turn it off. All said and done, we had to listen to an alarm going off for more than 30 minutes after our original call. Pretty annoying. We love this old hotel but this trip wasn't so great. The thermostat had a mind of its own, with settings fluctuating from the 60's to 82. Not sure what was causing that. The train was loud this trip, too.
2020년 3월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address those issues that you've experienced throughout your stay, to insure a similar issue(s) does not occur in the future. Thank you for your time.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: Pensacola Grand Hotel 님, 2020년 3월 18일
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!