Reception very efficient and friendly. Room was very pleasant. Restaurant let's the establishment down, action needs to be taken. My order was for a toasted cheese and onion sandwich. My partner's meal was served first, he had almost finished eating when mine was served to the table. Bread was toasted on one side only. I returned it and waited another 15 mins. This time it was still only toasted on one side and had ham in it. Returned it again and by this time my patience had run out and I left the Restaurant. The lady serving was either a Supervisor or Manager her long hair was very loosely tied back and so when she bent down to serve there was a lot of loose hair cascading, very off putting and un-hygenic. I would have thought a toasted sandwich would not be challenging for a Hotel Kitchen, I hate to imagine had it been a 7 course degustation/tasting menu. The young bar staff were very efficient and pleasant.