스탠다드룸, 더블침대 1개, 흡연 | 책상, 암막 커튼, 인터넷, 침대 시트

더 브룩 호텔 여행 후기

2 out of 5
더 브룩 호텔
542 Koomey Road, Brookshire, TX

이용 후기

4.8
평점 10 - 훌륭해요. 261개 이용 후기 중 24개" "
평점 8 - 좋아요. 261개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 261개 이용 후기 중 43개" "
평점 4 - 별로예요. 261개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 261개 이용 후기 중 103개" "

5.0/10

청결 상태

6.0/10

직원 및 서비스

4.2/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

8/10 - 좋아요

Lekshmi

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no WIFI or microwave or fridge in the room. Even though the room was clean the surroundings were too dirty. We booked the room for 2 days, but left the property after 1 day. They refunded 50$, thats a great relief for us.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Giancarlo

2023년 6월에 11박 숙박함

4/10 - 별로예요

BERNARDO

2023년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2023년 4월에 4박 숙박함

4/10 - 별로예요

Floyd

2023년 3월에 4박 숙박함

2/10 - 너무 별로예요

J

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely disgusting
I wouldn’t stay here again if they paid me. Absolutely disgusting, I’m not sure you can even call it a hotel. The shower didn’t work, door doesn’t lock, cockroaches on the floor, there are no sheets on the bed and used tissues under the comforter. There were drug deals happening in the parking lot and the police arrived. We left after 30 minutes without sleeping here.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Travis

2022년 6월에 4박 숙박함

2/10 - 너무 별로예요

Tiffany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There are bed bugs, when told the lady commented that she just had it sprayed… the hotel was nasty.
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Mary 님, Houston

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The 1st room had the shower head broken, no microwave like it was advertised if I’m not mistaken. The front desk person was very nice, he put me on a 2nd room that was even worst. It was dirty and smelled like vomit. I ended up not staying and went to another hotel. Don’t have a complaint at all about the front desk guy, but it seems like they’re not communicating with their maintenance personnel very well. Because the front desk guy thought that the 2nd room was already cleaned.
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Kirk

출장 여행
좋아요: 직원 및 서비스
Staff very nice and helpful
2022년 6월에 2박 숙박함
답변 제공: Mgmt NICKY 님, 2022년 6월 13일
THANK YOU KIRK HOPE TO SEE YOU AGAIN SOON. WE WILL TAKE GOOD CARE OF YOU AND MAKE SURE EVERYTHING IS A-OK!!!!! ONCE AGAIN THANK YOU VERY MUCH!!!!!

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth a bargain not worth even free
2022년 6월에 2박 숙박함
답변 제공: Mgmt 님, 2022년 6월 9일
Mr. Gable Im sorry you feel this way but it couldn"t of been that bad you came back after the first stay to stay again and still come to visit your friends!!!!

2/10 - 너무 별로예요

Juan 님, Mission

별로예요: 청결 상태, 직원 및 서비스
Worse stay ever , had roaches had construction materials inside the room that had nails and sharp objects the room was very dirty no security felt very scared
2022년 4월에 1박 숙박함
답변 제공: mgr 님, 2022년 4월 28일
i am sorry to hear that Juan. I know you were told if you had any concerns or issues to call the front desk and we would be glad to assist you . if you ever decide to stay here please dont hesiitate to say something to someone of our staff. we had no idea your concerns since you never mentioned it the two times you called for other things.

2/10 - 너무 별로예요

Terrance

2022년 3월에 26박 숙박함

8/10 - 좋아요

Mara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Para descansar es agradable, es relativo precio calidad.
2022년 3월에 3박 숙박함
답변 제공: Mgmt 님, 2022년 4월 2일
thank you Mara for staying here at the Brooke and getting some well deserved rest. come visit soon.

2/10 - 너무 별로예요

Mykala

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never got to stay there the guy saying I was there in another room under a different name and that I had to pay a 200 deposit to stay there when he told someone else 50 and site say 50
2022년 3월에 1박 숙박함
답변 제공: Mgmt 님, 2022년 4월 2일
Mykala Im so sorry your expierence was not the best . we would like to reach out to you.

8/10 - 좋아요

Francisco

2021년 12월에 1박 숙박함

8/10 - 좋아요

Jose

출장 여행
Is ok
2021년 9월에 3박 숙박함

2/10 - 너무 별로예요

Carl

2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under remodeling hazardous in sanitized environment did not stay
2021년 8월에 1박 숙박함

4/10 - 별로예요

frances

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Ok
We never got a comforter and when we left we got accused of stealing it even got cops called on us for it never going back they wanted us to pay 70 bucks for something we never got or took
2021년 6월에 5박 숙박함
답변 제공: SG 님, 2021년 6월 29일
We couldn't find your reservation in month of June 2021. When did you stay at our hotel and who was the person in charge accused of stealing? There has to be a reason why it happened. We can followup on this.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My boyfriend and i traveled here from louisiana for an evacuation the 3 hour drive took us 10 hours when we finally arrived the night staff was insanely rude and almost didnt give us our room that i had booked she wouldnt even take a look at her computer. I finally got her to we were tired and just wanted to go to bed. Then when we went up to our rooms the stair case was all busted up on both sides with caution tape on them. The site says free wifi theres no wifi. No breakfast because of covid which is understandable. It was just a bad experience.
2020년 10월에 4박 숙박함
답변 제공: Andy (Owner) 님, 2020년 10월 14일
Really sorry to hear about your bad experience. There is no justification of what you went through, we can give you a free night when you come next time. We are undergoing remodeling and we couldn't close out bookings on Expedia sooner and had a surge of people showed up due to Delta hurricane. We will try to do better.

2/10 - 너무 별로예요

Porsha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is the nastiest room I ever stayed in.. the toilet the tubes were Disgusting. I did not shower that’s how nasty it was. The first room that was giving had trash all on the floor and the second room was no better hated it here will never go back
2020년 7월에 1박 숙박함
답변 제공: Mary General Manager 님, 2020년 8월 12일
Sorry to hear about the bad experience that you had with us. Wish you would have brought it up with the general manager. I would have done something to make it right for you. Again i am sorry for that Have a good day.

2/10 - 너무 별로예요

Selena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Worst Hotel I Ever Stayed In
The front desk lady was very nice. The room was disgusting and smelt like smoke!! Very uncomfortable bed, empty beer bottles left in the trash can, dirty towels left on the bathroom floor, filthy bathtub, no ice machine, no breakfast, no wifi. Save your money and go else where.
2020년 7월에 1박 숙박함
답변 제공: Mary General Manager 님, 2020년 8월 3일
We are under construction still trying to get things in order. I am very sorry for the issue but that room was suppose to be cleaned up.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Renovation
Still undergoing renovations. stayed in an upgraded room. And they're doing a great job
2020년 7월에 3박 숙박함
답변 제공: Mary General Manager 님, 2020년 7월 25일
Thank you for staying with us. Glad you had a comfortable stay with us. We will keep up the good work. Be safe out there. Hope to see you again stay with us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The only positive thing that I liked was how nice the lady treated me at the office when I checked in.
2020년 6월에 1박 숙박함
답변 제공: Mary General Manager 님, 2020년 6월 22일
Thank you for staying with us. Hope you do stay again if you are in the area. Have a good day.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and accommodating. Building is in bad condition.
2020년 5월에 1박 숙박함
답변 제공: The Brooke Hotel Manager Mary 님, 2020년 5월 13일
Thank you for staying with us here at the Brooke Hotel. As you could tell we are under construction making the building better. Hope the next time you come back by we are in better standings then your last visit. Have a good day.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 4월에 1박 숙박함
답변 제공: Mary GM of The Brooke Hotel 님, 2020년 4월 9일
Sorry for you not having a good experience with your stay with us. Wish you would have came to the office to get things corrected for your stay. We are trying to make things better than has been in the past.

4/10 - 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 3월에 6박 숙박함
답변 제공: Mary The GM Brooke Hotel 님, 2020년 4월 8일
Sorry to hear about you not having a good experience while you stayed at our hotel. If you would have called or came to office it would have been taken care of to make your stay a happy one. We are trying to make the hotel better then it has been in the past

2/10 - 너무 별로예요

RS 님, Florida

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Made a reservation for no smoking room, the didn't have any. Aproched by people asking for money, cockroach on the room, terrible places.
2020년 3월에 1박 숙박함
답변 제공: Mary General Manager 님, 2020년 3월 29일
Sorry to hear about the bad experience you had at our hotel. We would have corrected the issue if you would have came to the office. We are under construction trying to make the hotel better than it was before.

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cool place
This is just really a cool place they're really working hard to make it new by the people were nice place was clean warm. I don't mind recommending this but the budget-minded traveler.
2020년 3월에 1박 숙박함
답변 제공: Mary GE of Brooke Hotel 님, 2020년 3월 21일
Thank you sir for staying with us. Glad to hear we made your stay comfortable. Stay safe out there and hope to see you when you come by again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Mary GM Brooke Hotel 님, 2020년 2월 22일
Thank you for your stay with us. Hope to see you again.

4/10 - 별로예요

Belen 님, San Antonio

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estaba en muy malas condiciones, creo que por querer pagar más barato tuve una mala elección 😭 además la señora que nos atendió fue demasiado gruñona
2020년 2월에 1박 숙박함
답변 제공: Mary GM Brooke Hotel 님, 2020년 2월 22일
Tank you for staying with us. Sorry to hear that you did not have a pleasant front desk service. Hope that you do come back when you can.

8/10 - 좋아요

jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place good price
Great place to spend the night. Need a place to lay your head right off the expressway, look no further.
2020년 1월에 1박 숙박함
답변 제공: The Brooke Hotel Management 님, 2020년 1월 11일
Thank you for staying with us. Glad to hear that you had a good stay. Come back and see us when your in town.

8/10 - 좋아요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: Brooke Hotel Management 님, 2020년 1월 8일
Thank you for staying with us. Hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 10월에 1박 숙박함
답변 제공: Brooke Hotel Management 님, 2020년 1월 7일
Thank you for your stay. Have a good day.

8/10 - 좋아요

Luis 님, ustin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty Decent room for the price you pay. The front desk lady seems overwhelmed but giving a smile she will smile back ;-) Room is clean overall but WiFi is poor. Even includes a little fridge!!
2020년 1월에 1박 숙박함
답변 제공: Brooke Hotel Management 님, 2020년 1월 4일
Thank you for your stay. hope to see you again in the future. Have a good day.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
1) no phone in the room 2) uncomfortable bed 3) dirty tub 4) noisy a/c unit
2019년 12월에 4박 숙박함
답변 제공: Brooke Management 님, 2019년 12월 30일
I am sorry for the uncomfortable stay that you had with us. We are under remodeling our hotel to make things better for our future guest. Wish you would have came down to address any concerns you may have had so I could have made things right for your stay. Have a nice day. And thank you for staying with us.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needed sleep
The place was being remodeled on the exterior but inside was clean and quaint. Off the beaten path and quiet. At the price on hotels.com it was just what we needed
2019년 12월에 1박 숙박함
답변 제공: Brooke Management 님, 2019년 12월 23일
Thank you sir for your stay with us. Glad to hear you got the well needed rest. Stay safe and see you the next time around.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
surroundings were clean and well lighted. The rooms were also very clean, the a/c in my room wasn’t working and the attendant came up to the room to see what was wrong with it. He wasn’t able to fix it so he move me to another room right away. The only thing I didn’t like was not knowing that if you paying with cash you have to a exact change. The first night I booked a room I had to run to the nearest gas station and asked for change and it was like almost midnight.
2019년 11월에 1박 숙박함
답변 제공: Brooke Hotel Management 님, 2019년 11월 22일
Sorry for the inconvenience. We are trying to work on things to make the hotel better than the past. Again I apologize for any inconvenience you had that night. Thank you for staying with us and hope to see you again in the future.

4/10 - 별로예요

Hope

2019년 8월에 3박 숙박함

2/10 - 너무 별로예요

Abraham

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the few bucks you'll save!
It had a bed..... the place was dirty. They over looked servicing my room the next day.....
2019년 10월에 2박 숙박함
답변 제공: The Brooke Hotel 님, 2019년 10월 6일
Thank you for staying with us. We are under reconstruction and trying to make things better than before.

2/10 - 너무 별로예요

Dajanae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: The Brooke Hotel 님, 2019년 9월 28일
Thank you for staying with us Have a great day

2/10 - 너무 별로예요

Lorenzo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for right! Room was dirty, bed was terrible, one pillow smelled dirty. Never staying here again!
2019년 8월에 1박 숙박함
답변 제공: Brooke Hotel Management 님, 2019년 9월 6일
Sorry to hear you not wanting to come back. Sorry for any bad experience wish you would have came to the office to voice your concerns. We are trying to make our hotel better than the past. We are under reconstruction.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Advertised breakfast included, but there was no breakfast. Refridgerator didnt work. No ice machine in the entire hotel, said i had to go to the gas station and buy a bag if i wanted ice. Plus, the people at the front desk were rude.
2019년 8월에 1박 숙박함
답변 제공: The Brooke Hotel 님, 2019년 9월 2일
We sorry for the inconvenice we are under construction. Thank you for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sad Situation
Didnt know this place existed for some many years and the stay was horrible. They have bad signal couldn't use cell phone,no wifi connection andno phones in rooms. In the middle of taking a shower the water turned off had to walk to office since they have no phones in room. Their breakfast is ridiculous. Corn flakes from the bottom of the bag with powder milk,bread for toast with the ends only left,coffee no cream. I didn't think box TVs still exist but they do. Hey for $40 get what you get and don't throw a fit.
2019년 8월에 1박 숙박함
답변 제공: The Brooke Hotel 님, 2019년 8월 30일
We are sorry for inconvinace we are under construction an doing our best to make our hotel better then it was in the past. Again sorry for your experince an thank you for staying with us..We will do our best in making the guest feel comfortable

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found three different kinds of bugs in room. No house keeping. No WiFi. No microwave.
2019년 8월에 5박 숙박함
답변 제공: Day front desk 님, 2019년 9월 3일
Sorry for the inconvenience. Please next time come to office and let us make things right for your stay. Thank you for staying with us.We are under construction at this time to make our hotel better than it has been in the past. Again sorry for the inconvenience.

10/10 - 훌륭해요

Joerge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: The Brooke Hotel 님, 2019년 8월 29일
Thank you for staying with us

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run away
extremely old , usually you get what you pay for but free I would not stay here again
2019년 8월에 1박 숙박함
답변 제공: The Brooke hotel 님, 2019년 8월 21일
We are sorry for the inconvenience but we are under construction to serve our guests better.