Dear Olga,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I am happy you found our management team to be excellent. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Keshab,Thank you for telling us about your recent visit at RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I was happy to read that our hotel was a good place to stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Thank you for your positive rating, Anibal Rivera. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Thank you for your perfect rating, Jason. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Cedric,It's rewarding to learn that your stay at our Red Roof Inn Kalamazoo West - Western Michigan met your expectation due to the hospitality from our staff. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Cedric,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Kalamazoo West - Western Michigan U. It's thrilling to read your highlight of how excellent our staff and service is. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Jason, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hi Xiuying,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Kalamazoo West - Western Michigan U. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Amber,Thank you for your review following your stay at Red Roof Inn Kalamazoo West - Western Michigan U. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the staff was terrible, the property was awful and the other listed issues hindered your stay. In regard to a refund, please contact the property directly to be best assisted. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Hello Amber, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I am happy to hear that you room was clean. However, you indicated that the faulty toilet and the noise disturbance hindered your experience. At Red Roof, it is our primary aim to give you a clean and comfortable experience, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Jeremy,Thank you for your review following your stay at Red Roof Inn Kalamazoo West - Western Michigan U. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room not being ready upon arrival, the unfriendly staff and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Dear John, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. We appreciate your kind remark highlighting our easy check in and our friendly and efficient staff. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

Dear Tessa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. We value you as our guest and welcome your 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the relaxed atmosphere you had, our very accommodating pet policy and all the positives you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Tessa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your room, our accommodating pet policy and all other positives that you highlighted. However, regarding your comment of not having any utensils and any other concerns that you mentioned, these will be taken into consideration. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Lance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Alexis, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U regarding the helpful staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Herlinda, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I do apologize for the noise disturbances caused, the issue highlighted with the entry door along with the other concerns mentioned. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Alexis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be helpful and sweet. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be helpful, rooms to be clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Marquita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn Kalamazoo West - Western Michigan U appreciate your 3/5 score following your stay. I am thrilled that your stay with us met your needs. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Dear Bobby,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bed and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Jennifer,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. It's great to hear that you found our staff to be friendly and the room to be clean. However, I sincerely apologize for the upkeep of the room and the other issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, staff to be kind and all the other positive features highlighted. However, I sincerely apologize for the noise disturbance. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Steve, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Chana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Alexis, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U regarding the nice and helpful staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that everything was great during your stay with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thanks, Gary, for sharing this perfect rating of your stay at the Red Roof Inn Kalamazoo West - Western Michigan U. I'm thrilled to see you appreciated the cleanliness of our rooms and our great management team. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Dear Gregory,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U regarding the cleanliness and comfortability. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Dear Joshua, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U regarding the staff affordability and cleanliness. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Todd, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Kalani,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I am thrilled to hear that you found our front desk staff to be so welcoming and professional, everything smelt and looked clean, you were pleased with being given a new room, and all the other kind remarks highlighted resulting in a 5/5 score.Thank you again for your kind words. Red Roof hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Helena,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Kristyn, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Jessica,Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. It’s great to hear that you found our property to be cost efficient and conveniently located in addition to our staff being very professional. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as inadequate room maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Robert,We are sorry to hear your recent experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Roy,I appreciate you sharing your feedback following your stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Bryan, Thank you for your feedback following your experience with us at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Dany,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poor act of the receptionist, no toilet paper and the poor maintenance. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your concerns into consideration to improve experiences with us. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist