2/10 - 너무 별로예요
Michael
연인과의 여행, 출장 여행, 반려동물 동반 여행
2024년 4월 16일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Anybody with a service animal should avoid this place entirely. The manager Anthony was more than rude. They have an illegal internal policy to have the "Owners" deciede whether or not your certification meets their approval. I have all the appropriate paperwork for our dog. Upon showing Anthony his certification he immediately escallated the issue and did not understand the rules around service animals in Canada. He took this a personal insult and cancelled our booking. During the cancellaton process he continued to be argumentative, dismissive and insulting. He should hold the position of manager anywhere. I have stayed at many Holiday Inns with my service dog with no issue. I have never had such a terrible experience checking into a hotel in my life. Never going back! Update, they also didn’t fully cancel my booking, charged my credit card and asked me for a review on how my stay was. What a terrible manger Anthony is.
Michael
2024년 4월에 1박 숙박함