테라스/파티오

홀리데이 인 노리치, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 노리치, IHG 호텔
10 Laura Blvd, Norwich, CT

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 406개" "
평점 8 - 좋아요. 1008개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 153개" "
평점 4 - 별로예요. 1008개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 89개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Donn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jenn

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was absolutely amazing which is hard to find these days, so thank you for that. My only suggestion would be to have a handicap accessible shuttle, or at least a step-stool to get in for those of us who do not move as easily.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Emily

2024년 3월에 1박 숙박함

8/10 - 좋아요

Shaunte

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sandra

2024년 3월에 1박 숙박함

8/10 - 좋아요

Ezalino

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are outdated. Dark, poor lighting, old bathroom amenities.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Brigette

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty clean the bed spread had a few stains on it though and the beds were not comfortable but overall it wasn’t bad
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Zachary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Brianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly, love the shuttles those guys were amazing!! Front desk very helpful!!
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
Property seems older and outdated but was clean
2024년 2월에 1박 숙박함

4/10 - 별로예요

Erin

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Worn , cheep linens, long wait time to check in and no towels in room… had to ask desk.. room heat fan difficult to control. No one sat us for breakfast.. had to ask front desk to get someone then left due to no service nor even menus given after sat ourselves to table and waiting for a while. Ended up cancelling 2nd day due to unsatisfactory service& conditions..Front desk clerk Claire said to give Expedia her name for refund processing

10/10 - 훌륭해요

Joel

I loved the porch area.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lynn

2024년 2월에 1박 숙박함

8/10 - 좋아요

Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower head was unhangable. Made it difficult to shower.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Jorge

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Bettyann 님, Enfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shuttle to Casino a plus.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly, not enough parking spaces. We left to go to concert after checking in and when we got back we had to park across the street in a park and ride.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff if she didn’t know the answer she would get it for you
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Tyler

No hot water
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jared

2024년 2월에 1박 숙박함

8/10 - 좋아요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Cc
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

DIANE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to Mohegan Sun, good location
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and property. Room was clean and updated.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Donald A 님, Smiths

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Stephano

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Beds are rock solid
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was very easy and the staff was extremely friendly. Also we came across Edith from the housekeeping team several times and she was awesome. I would definitely stay there again!
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were things in our room left behind by previous guests. The heater was very loud and the switch was broken so we couldn’t turn it off. We tried to call to the front desk but the phone was broken. When we got up on Sunday there was no hot water and had to take cold showers. I mentioned all this to the front desk. They took my number and said the manager would call us. After leaving several voicemails for the manager over the past week I still have not received a call from him. I would like the $186.67 charge taken off my credit card. Thank you.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

VINCENT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the bathroom was to small and the fitness center had nothing to do. Just two bikes that is nothing. plus restuarants dont stay open late
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Marie

2023년 12월에 1박 숙박함

8/10 - 좋아요

Tracey 님, Windsor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The shuttle to Mohegan & Dove bath products were excellent amenities. The room was dated, broken & stained ceiling tiles, bathtub has been patched.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Deborah

가족 여행
Non hotel guest in lobby. Had a short dress with towel or something on. Guest service knew about the two of them and said they have 30 minutes to figure out what they were doing. In that time period the female went upstairs a knock on someone room. They also asked us for $20 dollars. I complained but wasn’t very responsive.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean, easy to sleep, and price point.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
didnt like that the bar closed at 10 pm on a saturday night. besides that it was a good stay
2023년 12월에 1박 숙박함

4/10 - 별로예요

Wendy

2023년 12월에 1박 숙박함

4/10 - 별로예요

Nichole

단체 여행
I thin
We reserved 2 rooms but they only had 1
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shailesh

Nice place
2023년 12월에 1박 숙박함

4/10 - 별로예요

Roberta

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Desperately needs a facelift!
This hotel needs a drastic facelift (or tear down). It was dingy and seemed dirty, even if it had just been cleaned. The furniture was dated. The rug seemed gross - I didn't want to step on it barefoot. We could see the box springs and they looked old and gross. There is some good news - the bed was fairly comfortable and the room was very large. The lobby smells like chlorine from the pool and the bar and lobby looked depressing. For the price we paid, we were very disappointed. There are many other hotels in the area - avoid this one if possible.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kelly

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Yamil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Gerald

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in and they gave us a room that wasn't cleaned, trash everywhere. After getting another room we went to the pool and it was disgusting, we got in it and there where things floating all over. Will not return.

8/10 - 좋아요

Jeremy

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Chris

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again!
Reserved 2 queen bed rooms for 1 night for myself my wife and brother and his girlfriend. Check in was said to be at 4 pm. We showed up at a little after 5 to a lobby filled with people who did not seem happy. When we went to check in there were 2 young boys using a pencil and paper to check guests in as they came. We were at that moment advised that our rooms wouldn’t be ready for another 2-2.5 hours there were 27 guests ahead of us waiting!! They claimed that they didn’t have clean rooms ready and they were behind schedule. I should have listened to my gut and left instantly to another hotel but decided to see how long it really would be maybe it would move quickly. I was wrong after 1.5 hours and multiple conversations w the check in guy he was finally able to give us one of the two room key, we proceeded up to the room already frustrated, angry, hungry and in a terrible mood. We swiped the card key which turned green and opened the door to find the room filled with another persons luggage!!! They gave us a room with people already in it! This was the final straw I went downstairs and asked for the manager who quickly showed her face from a back room after hearing my voice. She didn’t understand how this happened and gave every excuse in the book! I told her she needs to get her shift together and to be out here helping the front desk boys not in the back BSing w cleaning crew who should have been cleaning rooms! This was the absolute worst experience I have ever had!!!!
2023년 11월에 1박 숙박함

4/10 - 별로예요

Ken

Overbooked the hotel and never bothered to contact me in advance. Wouldn't honor my booking and couldn't care less. Extra star for the front desk clerk who mercifully found me a nearby hotel after listening to me on the phone with Expedia for an hour.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Cathleen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sad to say this property needs a serious overhaul. The staff at the desk were nice and tried to make up for the inadequate issues. This particular location is not what I am used to experiencing with a Holiday Inn property.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

michael

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waiting 2 1/2 hours to check in our room after check in time. Front desk staff was very rude!
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Reid

좋아요: 청결 상태
2023년 11월에 1박 숙박함