외관

킹스 레스트 코트 인 여행 후기

2.5 out of 5
킹스 레스트 코트 인
1452 Cerrillos Road, Santa Fe, NM

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 820개 이용 후기 중 298개" "
평점 8 - 좋아요. 820개 이용 후기 중 346개" "
평점 6 - 괜찮아요. 820개 이용 후기 중 112개" "
평점 4 - 별로예요. 820개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 820개 이용 후기 중 23개" "

8.8/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sue B 님, 2024년 4월 16일
Thank you Robert !

8/10 - 좋아요

Mark 님, Brentwood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sue was very helpful when I arrived for an early check-in, and the room, albeit very basic, was clean and comfortable. Everything worked as it should. There is a bit of noise from the road, but nothing too bad. All in all, a very pleasant stay. Thank you.
2024년 4월에 2박 숙박함
답변 제공: Sue B 님, 2024년 4월 15일
Thank you for your rating and review Mark! I am so glad that you had a very pleasant stay with us..Hope to see you on your next trip to Santa Fe NM..

4/10 - 별로예요

Cecilia

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s promote like a hotel and it like more like a motel and ia old and the shower didn’t work good
2024년 4월에 1박 숙박함

8/10 - 좋아요

Angela 님, Wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay,however, the receptionist wasn’t at the desk when arrived. Since I arrived early morning, she claimed that they don’t check people in that late!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick check in, friendly staff, easy parking and quiet location.
2024년 4월에 1박 숙박함
답변 제공: Sue B 님, 2024년 4월 4일
Thank you for rating and riview Kevin! Hope to see you on your next trip to Santa Fe NM..

8/10 - 좋아요

eileen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Clean and quiet. An older property but well maintained. In an older part of town. We would stay again if we were in Santa Fe
2024년 3월에 1박 숙박함
답변 제공: Sue B 님, 2024년 4월 2일
Thank you for your kind comments, I am so glad that you had a great stay wit us and liked our clean and quiet rm..I am pleased that you would stay with us again . thanks again for plasant feed back....

10/10 - 훌륭해요

Reilly 님, Beverly Hills

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and simple and quite affordable. My room was quiet and spacious, just what I needed for a quick visit. I'll be back.
2024년 3월에 2박 숙박함
답변 제공: Sue B 님, 2024년 3월 31일
Thank you for your kind comments . I am so glad that you had a a great stay with us and liked our clean and spacious rm. I am pleased that you would stay with us again..

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely, attentive staff. Roomy & conveniently located to Santa Fe downtown.
2024년 3월에 5박 숙박함
답변 제공: Sue B 님, 2024년 3월 26일
Thank you for your riview and rating Richard! I am glad that you had a great stay ..hope to see you on your next trip to Santa fe NM...

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Sue B 님, 2024년 4월 14일
Thank you Maria for your rating! hope to see you again!

6/10 - 괜찮아요

Michael

Owner is nice. Property needs a good renovation. It could be nice if they invested some money and care into the interior
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady checking us in went out of her way to be helpful.
2024년 2월에 1박 숙박함
답변 제공: Sue B 님, 2024년 3월 2일
Thank you for your riview and rating Patricia, Hope to see you on your next trip to Santa Fe NM.

8/10 - 좋아요

Barbara Martinez

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We liked that the room was separate from the other rooms, it wasn't connected to any other rooms it has a carport connected to the room for easy and convenient access to your vehicle. It has a refrigerator and microwave in the room as well. Only things I didn't like was not enough room for your clothing, not enough hangers and no drawers at all. Also didn't like the staff coming to the room 30 minutes before checkout knocking and banging, turning the knob and hurrying us out especially since we still had plenty of time.
2023년 12월에 1박 숙박함
답변 제공: Sue B 님, 2024년 1월 19일
Hey Barbara,Thank you for taking the time to leave us a review. We are delighted to hear that you appreciated the unique layout of our rooms, providing privacy and convenience, along with the amenities like the refrigerator and microwave.We take your feedback seriously and apologize for the inconvenience caused due to the limited space for clothing. We're always looking for ways to improve, and your comments will be shared with our team to consider future enhancements.Regarding the experience you had with our staff before checkout, we sincerely apologize for any discomfort caused.We will address this with our staff to ensure that our checkout procedures are more considerate and aligned with our standards of guest service.Hope to serve you again on your next stay!

8/10 - 좋아요

Yasmeen

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sue B 님, 2024년 1월 19일
Hey Yasmeen!Thanks for taking the time to leave a review for us. We hope to serve you again in the near future!

4/10 - 별로예요

Ryan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind of a gross place
2023년 12월에 1박 숙박함
답변 제공: Sue B 님, 2024년 1월 19일
Hey Ryan,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations or the high standards we strive to uphold. We take comments about guest satisfaction seriously, and we would like to understand more about your specific concerns.If you're willing, we would greatly appreciate additional details about what aspects of your stay you found unsatisfactory. This information is crucial for us to address any issues immediately and to ensure that future stays for yourself and other guests are enjoyable and up to our expected standards.Please feel free to contact us directly with any further comments or concerns. Best,

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
King's Rest has been my go-to resting place in Santa Fe, for the past three years. It is easy to reach, from the south and fairly easy to reach, from the north. The rooms are spacious, clean, quiet and very comfortable. Some eateries are within walking distance (for me, that is a mile or less) and others are easily reachable, via Cerrillos and Sandoval. (The parking garage on Sandoval is almost a straight shot from Cerrillos.)
2023년 12월에 1박 숙박함
답변 제공: Sue B 님, 2023년 12월 28일
Thank you for your rating and riview mr. Gary! I am so glad that you had a great stay with us and liked our clean and great room , Hope to see you on your Next trip to Santa Fe NM...

2/10 - 너무 별로예요

Taylor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sue B 님, 2024년 1월 19일
Hi Taylor,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations or the high standards we strive to uphold. We take comments about guest satisfaction very seriously, and we would like to understand more about your specific concerns.If you're willing, we would greatly appreciate additional details about what aspects of your stay you found unsatisfactory. This information is crucial for us to address any issues immediately and to ensure that future stays for yourself and other guests are enjoyable and up to our expected standards.Please feel free to contact us directly with any further comments or concerns. Best,

10/10 - 훌륭해요

Alex

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 9월에 2박 숙박함
답변 제공: Sue B 님, 2023년 12월 5일
Thank you Alex!

10/10 - 훌륭해요

ZACHARY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple, clean, and gets the job done for the price.
답변 제공: Sue B 님, 2023년 12월 5일
Thank you Zachary!

10/10 - 훌륭해요

Thomas 님, Spicewood

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 5박 숙박함
답변 제공: Sue B 님, 2023년 11월 28일
THank you Thomas! hope to see you on your next trip to Santa Fe NM!

10/10 - 훌륭해요

Rose Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfy
2023년 11월에 1박 숙박함
답변 제공: Sue B 님, 2023년 11월 22일
Thank you Rose Ann for rating and rivew..hope to see you on your next trip to Santa Fe Nm..

8/10 - 좋아요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Western trip
Convientience to the restaurants and shopping
2023년 11월에 2박 숙박함
답변 제공: Sue B 님, 2023년 11월 20일
Thank you Richard for rating and riview . hope to see you againg on your next trip to sant fe nm....

10/10 - 훌륭해요

Luna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sue B 님, 2023년 11월 20일
Thank you Luna!

8/10 - 좋아요

Kimberly S

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming, clean, friendly, efficient front desk.
2023년 11월에 1박 숙박함
답변 제공: Sue B 님, 2023년 11월 12일
Thank you for rating and review Kimberly! We are so glad that you enjoyed your stay with us.. hope to see you on your next trip to santa fe nm...

10/10 - 훌륭해요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely motel close to downtown Santa Fe
We loved our stay here! Only 10 minutes driving from downtown, and the motel itself was safe (including parking in a carport right next to your room), clean, spacious, and cute. We had a good night rest here. Plus, we loved the neon sign!
2023년 11월에 1박 숙박함
답변 제공: Sue B 님, 2023년 11월 10일
Thank you for your rating and riview Michel! I am so glad that you had a great stay with us and liked our clean,spacious rms. Hope to see you on your next trip to Santa Fe NM..Thanks again for plasant feed back.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sue B 님, 2023년 11월 10일
Thank you !

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay here. The room was clean, great shower, perfect pillows, comfortable bed. I actually stayed a second night and they were very accommodating. I loved that it was a cute adobe building. Close enough to downtown for a short drive, but not close enough to walk. There was a little traffic noise, but not enough to really be a bother.
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 11월 4일
Thank you for your kind comments I am so glad that you had a great stay with us and liked our clean and great room. Thanks again for plasant geed back...

10/10 - 훌륭해요

Richard 님, Houston

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I stay at this place regularly. I feel safe here but others are bothered by the presence of street people in the surrounding areas.
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 30일
Thank you for your rating and review Mr.Richard! see you on your next trip to Santa Fe.

8/10 - 좋아요

Karen

Good one night stay.
This was a nice hotel for a one night low expense place to stay. They were very friendly and rooms were old but taken care of.
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 26일
Thank you for rating and review Karen! Hope to see you on your next trip to Santa fe Nm,,

10/10 - 훌륭해요

peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent overnight stay
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 24일
Thank you for your rating PETER! I am so glad that you had a great stay with us . hope to see you again ...Thanks

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quaint, lovely, and clean. Not too far from the plaza. We had breakfast at the Pantry restaurant just a few blocks away. Excellent stay, all way around.
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 22일
Thank you for your kind comments Barbara! I am so glad that you had a great stay with us and liked our clean and great Room. Iam pleased that you would stay with us again . Thanks again for plasant feed back ..

4/10 - 별로예요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The place was clean, which I appreciated, but the microwave did not work and the stopper thing in the tub would not stop the water from draining so it was constantly draining and wasting a lot of water. I don’t understand why the property owners expect people to stay at places that, the equipment they’re providing is not in working order. No I will not go back.
2023년 10월에 2박 숙박함
답변 제공: Sue B 님, 2023년 10월 19일
Hello Richard,Thank you for taking the time to share your feedback on your recent stay at the King's Rest Court Inn. We're pleased to hear that you found our motel clean; we strive to maintain a high standard of cleanliness for our guests.I apologize for the confusion regarding the microwave. For the safety of our guests, we keep them unplugged, and there is a note indicating this. Simply plugging it in should make it operational. I'm sorry if this was not clear, and I appreciate your understanding.As for the tub stopper, I deeply regret the inconvenience it caused. We would have been more than happy to address and rectify this issue immediately had it been brought to our attention during your stay. We will ensure that the problem is promptly addressed to prevent any future occurrences.We're genuinely sorry to hear that your experience was not up to your expectations. We pride ourselves on offering a comfortable and functional stay for our guests, and we take all feedback as an opportunity to improve. If you decide to give us another chance in the future, we'd be dedicated to ensuring you have a seamless experience.Thank you once again for your feedback, and we wish you safe travels.Warm regards,Sue B

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 18일
Thank you for your rating! hope to see u again on your next trip to santa fe.. KINGS REST COURT,,

10/10 - 훌륭해요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant, clean place to stay with covered parking
Very nice hotel. It was clean and quiet. I saw some people complained about traffic noise in other reviews. You can see the hotel is right on the street, and the owners of the hotel don't control the traffic, or drivers revving their engines. We were fortunate that we were in the unit farthest from the street, and it was very quiet. We had trouble with the heater not turning on, so I reported it to the owner. After looking at it, she said she'd get her maintenance man. Within less than a minute, there he was! The pilot had gone out. After he relit it, it was fine. One of the neatest features (to me) was that there are small carports. One for every two units, each accommodating two cars. I've never seen that before.
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 17일
Thank you for taking time to leave wonderful rating and reviw Catherine! I am so glad that you had a great stay with us and liked our clean and great room. Thank you again for sharing your experience and we look forward to serving you in future...

10/10 - 훌륭해요

Prue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A unique Santa Fe ambiance with adobe structure and decor. I would come again
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 16일
Thank you for your rating and review Prue! Hope to see you on next trip to SAANTA FE NM..

8/10 - 좋아요

DEBRA

좋아요: 직원 및 서비스
A 1940’s motor court on Route 66 Small room and bathroom to be expected. No ice available
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 14일
Thank you1

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super cute, good location!
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 13일
Thank you for your kind comments PAMELA! I am so glad that you had a great stay with us. and you liked our place and good location. hope to see you on your next trip to SANTA FE NM.. Thanks agian for taking time to leave feedback.....

6/10 - 괜찮아요

Vincent

가족 여행
좋아요: 직원 및 서비스
Overall okay. The neighborhood is not nice. Old school motel.
답변 제공: Sue B 님, 2023년 10월 19일
Hi Vincent,Thank you for taking the time to share your feedback about your stay at the King's Rest Court Inn. We're glad to hear that your overall experience with us was okay.We understand that perceptions of neighborhoods can be subjective. Our location is set in a historic part of Santa Fe, which comes with its own unique character and charm. Being close to some fantastic restaurants and the heart of downtown has always been a highlight for many of our guests, offering them an authentic Santa Fe experience.Safety and comfort are our top priorities, and we've taken measures, such as ensuring our property is well-lit, to make our guests feel secure. Since 1981, we've been a proud part of this community, and we've built strong relationships with many returning guests over the years.We appreciate your perspective and thank you for choosing to stay with us. We hope you'll consider visiting us again in the future, perhaps getting to explore more of the nearby attractions that make our location special.Warm regards,

6/10 - 괜찮아요

Jesse

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Close to all the places we wanted to do.
2023년 10월에 6박 숙박함
답변 제공: Sue B 님, 2023년 10월 10일
Thank you for rating!

4/10 - 별로예요

Janice

연인과의 여행
Bugs in the room and heater didn’t work.
2023년 10월에 2박 숙박함
답변 제공: Sue B 님, 2023년 10월 19일
Hi Janice,Thank you for taking the time to share your feedback regarding your stay at the King's Rest Court Inn. We sincerely apologize for any discomfort or inconvenience you experienced.Firstly, I want to address the light situation. We understand the confusion that arose, and I'm glad we were able to clarify and show you that the light fixture was new and fully functional. It's important to us that our guests have a well-lit and comfortable environment during their stay.Regarding the heater, during the warmer months, we typically do not activate the gas heaters for safety and to maintain a comfortable room temperature. However, we are always more than willing to accommodate any special requests, and if you'd preferred the heater on, we would have been happy to assist.Concerning the bugs, we have regular pest control services to ensure our rooms remain pest-free. While we make every effort to prevent unwanted critters, occasionally, nature finds its way inside, like an occasional spider. We apologize for any unease this may have caused you, and we'll continue our efforts to minimize such occurrences.Your comfort and satisfaction are our top priorities. We genuinely hope that you'll consider giving us another opportunity in the future to provide a seamless and pleasant stay.Best,

10/10 - 훌륭해요

Mickey

2023년 10월에 2박 숙박함
답변 제공: Sue B 님, 2023년 10월 30일
Thank you Mickey!

4/10 - 별로예요

Christine

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not worth the cost
Had trouble understanding the lady in the office, behind the plexiglass panel. Room only had towels and water bottles for 2 although we had a reservation for 4. Leftover food and 1/2 gallon milk jug was left behind in the mini fridge. Two beds but one was in a separate room. No place to sit their suitcase and bags. Very tight.
2023년 10월에 1박 숙박함
답변 제공: Sue B 님, 2023년 10월 9일
Hi Christine,We are sorry that you did not enjoy your stay here with us. In all rooms and in most hotels you will find it standard to have 2 towel sets in each room. Further the 2 water bottles in each room are complimentary for our guests. We also welcome requests for additional towels or other supplies. We also supply a luggage rack standard in each room. The particular room you stayed in also has a full walk in closet with racks which is much larger than you would find in chain hotels. Further your room featured 2 queen sized beds but with the added privacy of a door between them and is one of our most requested rooms.We hope you can have another experience with us and try one of our other rooms. Each room is quite unique with its own layout.We look forward to hosting you again and this time perhaps a happier outcome!

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: sue b 님, 2023년 10월 4일
Thank you for your rating and review James! Hope to see you on your next trip to Santa Fe NM,,,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: sue b 님, 2023년 9월 30일
Thank you!

10/10 - 훌륭해요

Winslow S

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sudha was an EXCELLENT property manager! NO Fuss, and very hospitable. Thanks.
2023년 9월에 14박 숙박함
답변 제공: sudha 님, 2023년 9월 28일
Thank you for your kind comments .. We r so glad that you had great stay with us ..hope to see you on your next trip to Santa Fe NM,,

8/10 - 좋아요

Devorah

2023년 9월에 3박 숙박함
답변 제공: Sue B 님, 2023년 10월 16일
Thank you!

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, simple, convenient, lovely!
2023년 9월에 1박 숙박함
답변 제공: sue b 님, 2023년 9월 25일
thank you!

10/10 - 훌륭해요

Forrest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We got a quiet and safe place to sleep. loved it
2023년 9월에 1박 숙박함
답변 제공: sue b 님, 2023년 9월 24일
Thank you for your rating and riview Forrest! Hope to see you on your next trip to Santa Fe NM...

8/10 - 좋아요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the carports (however my unit didn't get one) looked like 2 units don't have the carport. The court yard felt more secure but it amplified conversation within the courtyard. The unit while extremely dated was clean. Small but efficient. Walked down to the Pantry restaurant. Questionable neighborhood but the food was amazing.
2023년 9월에 1박 숙박함
답변 제공: sue b 님, 2023년 9월 24일
Thank you for your kind comments ..I am so glad that you had a great stay with us and liked our clean rms ..hope to see you on your next trip to Santa Fe NM..

6/10 - 괜찮아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Covered parking space at door:excellent. Water system:oddly, too hot. Decor:oudated.
2023년 9월에 2박 숙박함
답변 제공: sue b 님, 2023년 9월 30일
Thank you!

2/10 - 너무 별로예요

Averee

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Away!
This place was an absolute waste of money. The “brand new key” to the hotel door didn’t work, so you had to tug and jiggle to get the door open. None of the interior doors closed correctly so we couldn’t close the closet or bathroom door securely. Our CAR WAS BROKEN INTO on the first night, and of course, there were no cameras. We weren’t offered any discount or refund for that mess either. There is no wifi, so I hope you don’t have to do work while you’re staying there, or want to watch anything on your phone. There was a skylight above the bathroom?? so any pervert with a regular ladder could watch you pee. This place was horrible and way overpriced for what you get. Please save your money and stay somewhere else.
2023년 9월에 4박 숙박함
답변 제공: Sue B 님, 2023년 9월 20일
Hello,First and foremost, I'd like to extend my sincere apologies for the inconveniences you faced during your 4 night stay with us. Your comfort and security are our top priorities, and it's clear we fell short in your experience.Our establishment prides itself on its antique charm, which brings a unique experience that some guests truly cherish. We acknowledge the idiosyncrasies that come with historic buildings, such as the door mechanisms. I regret that these nuances created inconvenience for you.Regarding the unfortunate incident with your car, I deeply empathize with your frustration. While we strive to provide a safe environment, it's unfortunate that some things are beyond our immediate control. I understand that cameras can be a crucial security feature, and we do have them on premise just not covering every inch of the building.I'm also sorry to hear about the WiFi; our guests typically find no issues with the complimentary amenity, which was functioning optimally during your stay. Nonetheless, your feedback on this is valuable and we will let guests know to contact us during their stay for support.Regarding the skylight, it's designed to enhance natural lighting, and we've taken measures to ensure privacy by usuing privacy glass, this is a popular feature in that guests will often request rooms with a skylight. While we understand that no compensation can make up for a challenging experience, we'd appreciate an opportunity to discuss this matter further and see how we might make amends. Please feel free to reach out.Once again, thank you for your feedback. It provides us with the opportunity to continually improve, and we genuinely hope to have the chance to better serve you in the future.Warm regards,Sue