Exterior

Reviews of Zhongan Hotel Beijing

2.5 out of 5
Zhongan Hotel Beijing
6 Kui Jia Chang Hutong, Dongcheng District, Beijing

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 246 reviews" "
Rating 8 - Good. 109 out of 246 reviews" "
Rating 6 - Okay. 67 out of 246 reviews" "
Rating 4 - Poor. 26 out of 246 reviews" "
Rating 2 - Terrible. 12 out of 246 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Walking distance to train station but small room.
Had little room for luggage as the room was smaller than expected. Toilet was quite cramped as well. Aircon had a sign showing 'no hanging of dirty laundry' there was a foul sock smell emitting from the aircon, i assume there were stayers hanging wet socks at the aircon to dry. Noise of people can be heard during wee hours as sound insulation was poor. Pros: Free water dispenser at the reception and top up of 2 bottle of water during room service. Change of towel as well. Walking distance to the train station.
Stayed 3 nights in Jun 2018
Response from 102 on Aug 9, 2018
Dear guests! Thank you very much for choosing Beijing zhongan hotel. The service of the hotel needs to be strengthened. Let you have a bad experience, we feel very guilty, must give a chance to correct, the hotel staff is looking forward to your visit again!

4/10 Poor

T

Disliked: Cleanliness, property conditions & facilities, room comfort
It was a long walk from the station and a bit scary dark alleys. Room was dirty and outdated. For price, we expect a budget clean room.
Stayed 1 night in Jun 2018
Response from Rita on Jun 25, 2018
Dear guests! I'm glad that you can recognize us like this. All our efforts are to serve every guest well. Your satisfaction is our greatest pleasure. I look forward to meeting you again!

6/10 Okay

Lee teng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 127 on Jun 27, 2018
Dear guests! The hotel is adjacent to changan street in the north, jianguomen CBD in the east, and mincheng city ruins park in the south. It can reach Beijing station in 5 minutes on the west. Dozens of bus subway lines, and can be easily reached in tiananmen square, wangfujing shopping district, the temple of places of interest, and the general administration of customs, the Chinese academy of social sciences, tongren hospital, union hospital, etc. It is a convenient place for you to travel and seek medical treatment. We look forward to serving you again.

8/10 Good

Shaun

Liked: Cleanliness, property conditions & facilities, room comfort
A pleasant Bed n Breakfast
I decided to stay at a Bed n Breakfast equivalent while in Beijing. The room was comfortable, the bed while hard was comfortable for me and I slept well. The location right near Beijing Station was very convenient. This hotel is off the main roads on a laneway, however next to a police station whom used the hotel restaurant for a break. I felt very safe and for what I paid a vey please tell stay. I did not take up the free breakfast as I was just there for the bed and out early / home late. The Starbucks, while I personally loath was nearby and helpful to start the day as coffee (standard latte or cuppachino) is not readily available anywhere in China.
Thank you very much for your selection and evaluation, hotel is courtyard pattern, 160 rooms with 6 different styles; here was the international friends Edgar Sno couple residence in Beijing site, has deep historical and cultural heritage; it is located in the downtown area, location, convenient transportation, is your best choice for business travel the. All the staff in the hotel sincerely look forward to your visit and experience again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for get to train station
If hotel.com allow the hotel to put map from their name card it will be clearer. Google map is no good and lead me to get lost. The toilet is not quite good and no door from toilet.

6/10 Okay

Emma, UK

Liked: Cleanliness
Convenient
Great location and helpful signs from Beijing railway station. Very noisy in the room due to the trains but otherwise clean and comfortable.

10/10 Excellent

CH Yeap, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rating by a Malaysian 56y.o and his friend
The only thing that doesn't satisfied my father was the hotel is in the alley...The rest was perfect...Police Station next door,ull be safe for sure...Metro is just around the corner...If you were to buy some basic needs,its very convenience to get it around that area...Foods were easy to obtain around the area...Staff were friendly and honest,1 of my fathers friend left his set of teapot by the reception walkway and got it back even on the next day...

8/10 Good

Mariah

Liked: Cleanliness
Disliked: Room comfort
Cheap and clean- not much else
If you're looking for cheap, clean accommodations close to transit, this is a great option. If you're looking for western style comfort and a nice neighborhood, perhaps keep looking. Our stay was perfectly fine, but we would probably stay somewhere else next time simply because of locations. We've experienced our fair share of hard beds in China, but these definitely topped the charts.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for price quality ratio. Good food at the restaurant. Good location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Nestled in a bustling neighborhood
The staff were very helpful and kind. Guests were from all over the world. Not fancy, but comfortable.

6/10 Okay

Garry, Nantwich

Liked: Cleanliness, staff & service
Train spotting heaven
Difficult to find but friendly staff and easy check-in. My room overlooked the railway tracks and trains ran late and started early so unless you are a train addict avoid this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
a little bit of china
great place to stay when visiting broking

2/10 Terrible

Brandon, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One time and never again.
OK, let's get the only positive out of the way: It is a 5-10 minute walk to the Beijing Railway Station. However that positive also doesn't hold too much weight since there are many other hotels nearby where you could stay instead. The room was not clean, uncomfortable and LOUD. We were in 103 which was essentially below the stairs and all night we heard people in the hallway, drunk people returning late at night and the people in the neighboring rooms through the walls (coughing up a lung). Then at 6:30am after amassing about 2 hours total of sleep, a group of people started singing and made sure we weren't falling back asleep. Breakfast was terrible, "served until 9am" they were already cleaning up and putting away the food at 8:30am. The shower and bathroom didn't even have a door and was just a step up into what might have previously been a closet. We booked cheap and thought we knew what we were getting but the value is definitely not worth even that. SKIP.

8/10 Good

Papindder, Mumbai, India

Liked: Staff & service
Convenient
Overall good

2/10 Terrible

oscar, new jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no good
no more

2/10 Terrible

oscar, new jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no good
no lo recomiendo a nadie

8/10 Good

deb, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No nonsmoking rooms but a helpful staff
Overall the staff was very helpful. They assisted with electrical converters, directions, and even ran a tab when I didn't have the correct currency. I only had 1 minor complaint. There didn't seem to be any nonsmoking rooms. When I asked for one they tried to spray the room and open a window. Then the second time I asked they offered me another room that seemed like a children's room but still came with an ashtray. I now, understand that this is probably a difference in culture as smoking seems to be allowed everywhere. This is not a fancy hotel and it is down an alley but right beside the police station and the railroad station. It is convenient to all forms of transportation and the food in the restaurant was good.

10/10 Excellent

Daniel, Geoje, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, convenient location!
I did not know what I was getting myself into when I booked this trip and upon arriving in China for the first time, I was anxious about the hotel. When I took the taxi from the airport, the driver had a hard time finding it...don't worry...this is typical. When he did find it, I was amazed at how close it was to the NCPA, Tian'anmen Square and Wangfujing Street. Major subway lines 1 (Jianguomen) and 2 (Beijing Railway) are about a ten minute walk. The room was really nice and clean for the price. The staff speak some English so they are very helpful! The restaurant is authentic Chinese cuisine and it gets very busy (and dirty). The staff are quick to clean up and always accommodate. All in all, I was happy with this hotel and would stay here again if I returned to Beijing!

8/10 Good

ZhenHua, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice breakfast
I booked for my parents. good price with nice location, nice breakfast, but they said the room is not warm enough at night. overall is excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Room comfort

6/10 Okay

Carole, Barnsley

Disliked: Room comfort
Cheap and Cheerful
Cheap and cheerful. Staff were friendly and one or two spoke quite good English. Good hearty breakfast included. Can't complain for price paid.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
nce hotel close to beijing rail and bus services,
only thing wrong is they dont have lifts very hard for older people to get to floors

6/10 Okay

Reno, Toronto

Nice hotel close to Beijing Railway Station
Quite comfortable for the price, very clean, staff was polite and very friendly, helped us with translating to Chinese writing whenever we were using public transit , also included breakfast which was a bonus, police station nearby, close to railway station, easy access to bus and subway. 10 minutes to Wangfuging St. Shower had a door however could not close it, kept opening while showering, which made the floors wet. Also had tours available and airport service.

8/10 Good

Klitten, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice people. I have stayed her 3 times and will come back again. If something isn't working they really try to fix it. It feels like it is a family working there! Laundry is cheap and working well too. Favorite room is away from the railway and with soft bed. Some room have a window to the railway and hard beds (last thing you can get used to).

6/10 Okay

anne, UK

Liked: Cleanliness, room comfort
Good location.
very convenient location, close to shop, restaurants, metro station and railway station. Good variety Chinese breakfast.

8/10 Good

Jenn, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to Railway station
It was a bit hard to find because it as way back in some sketchy alley way but it was really nice once you found it. It included a free (chinese) breakfast which is always great. It was really close to the bus 10 which we used to pretty much go anywhere and its only ¥1 to go on the bus!! The bed was nice and room was clean. Cant complain!

8/10 Good

Rajko, Croatia

Liked: Cleanliness, staff & service, room comfort
Great for not spending too much money
We found this hotel for just a quick overnight stay for a Beijing stopover and close to the railway station. Its not in a good surrounding because its in a alley a bit hard to find but just around the corner from the railway so you dont need a taxi. Once you find it,.. its actually quite nice and for the cheap money very good, nice and clean. The people at reception nicer than the higher priced hotels. It isnt for longer stays because of small rooms and no view but for quick stays on a budget,,,,more than great!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

David, Beijing

Disliked: Cleanliness
Great breakfasts, tiny, noisy room filled with cigarette smoke.
I was happily surprised with the bounteous number of veggie dishes at breakfast, and the staff was courteous and responsive. However,the tiny rooms had paper-thin walls so that all sounds and cigarette smoke passed through. Moreover, the tiny bathroom was separated from the small room only with a thin curtain. The photos of the lobby and rooms must have been taken with a fish-eye lens that enlarged everything beyond their real dimensions.

6/10 Okay

Lori, winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and economical hotel with variety breakfast
The overall hotel was very clean and quaint with a cute terrace with swings or tables to sit and enjoy the outdoors. If you are a light sleeper, the walls are very thin and if neighbours watch tv or entertain, you can hear everything around you. The location was somewhat remote and out of the way for walking at night or to get a taxi. These you had to call or go to the main road and they were mostly awaiting fares outside the Beijing Railway Station so it was hard to get one or you had to barter the fare. Many street sellers in the area of the station that made a casual walk around very annoying. The staff were friendly and accommodating and for the rate, and to just sleep and shower, it was suitable to our needs.

4/10 Poor

K P, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like the pictures!
Do not follow the map given to find the hotel! It is not close to the Chongwenmen Station, it is near the Beijing Station. It is down a creepy back ally & I mean creepy. When we arrived at the hotel the staff do not speak a lot of English, everything has an extra cost phone calls to your tour company, drinks at breakfast unless you want warm plum juice or gross coffee. The pictures are what you expect to get but its not what we got; we got a bathroom with mold all over the shower & shower curtain & water stains on the walls and stains in the room Don't get me wrong there were quiet a few people staying there but not many English speaking tourists When booking this hotel you get what you pay for & don't expect to get a lot There have a some cute little swing area to sit out at night but not much else Realistically you don't spend a lot of time in your room and if you aren't looking to stay in a fancy hotel, this might be the place for you. The breakfast was buffet style; rice, buns, some kind of vegetable, soups, toast, fruit. But get there before 8:30 because they don't replace the trays once they are finished If you are going to stay here, follow these directions; When leaving Beijing station be on the same side as the Beijing Railway Building. Walk towards the pedestrian cross walk over the road. Continue down the road past the bus stop on your right, turn right at the next street. Follow street, you will see police shop, turn right and a there it is on the left.

10/10 Excellent

Christina, Daegu, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly fantastic!
I'm a little surprised to see so many bad reviews of this hotel after spending a couple nights here. The staff is quite friendly, and maybe their English isn't perfect but I had no problems communicating with them. The rooms are clean, spacious, and comfortable. It's also conveniently located next to the Beijing Railway Station and the City Wall Marriott Hotel. There are signs for the hotel on the main street which will lead you into the right hutong. When in doubt, ask a local and when they see you're a lost laowai, chances are they will point you in the direction of this hotel - no words necessary. Highly recommended when traveling on a budget!

6/10 Okay

dgcaleb, Xian

Disliked: Staff & service
Great Location - when you find it
The room was clean but very basic and small. Had an electric jug but no tea or coffee. Breakfast was adequate. Very hard to find and no English speakers at reception,

8/10 Good

Jimin

8/10 Good

noel, Manila, Philippines

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
checkng in outside regular hours is a huge problem
chose dis hotel bcoz of overall positive reviews, nearness to tourist spots & public transport, moderate rates. so i booked/paid for 10 nights advance. my stay wud have bin perfect, found everything as described over d web,except after d 9th night, they were askin me to checkout at 12noon or pay for another night (full 289rmb rate)---bcoz i checkd-in 3a.m(my flight came in after midnight) or 4 hours earlier than regular 7a.m check-in. arguing wid discourteous, arrogant staff that spoke/understood very little english just aggravated my hypertension, so i was forced to just concede, and leave in haste by d 3pm extension they gave or i wud forfeit d 200rmb deposit. in effect, i was shortchanged for more than half a day...if u dont check-in/check-out within d regular times, make sure u clarify with front desk firsthand, or u wud really lose ur cool driving ur point to staff that cant even understand simple english...but housekeepng, restaurant staff very polite,friendly even. quite hard pillows indeed, but i think its culture(check d museum--there's ceramic,stone,wood pillows even) bcoz d comforters,towels were new & fluffy. wifi in room. daily room cleaning,towel change. comfy lounge areas. inhouse restaurant if too lazy to dine out

10/10 Excellent

Donna, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a language difficulty, but it all worked out well. Bed was quite hard, but I understand that is a given in China. We stayed 5 days and the room was always clean.

4/10 Poor

7-day conference traveller, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good part. Hotel in good condition. Very very convenient location. Attrcative price. Bad part: The level of English is terribly inadequate for a hotels.com hotel. The breakfast is over by 9am. And they put away stuff by 8.30 pm and basically haul away stuff while you are eating. Terrible staff manners. Suggest you skip breakfast (which is not bad in itself). Never enough dishes or cups and food preparation cleanliness suspect. Locationis very difficult to find evenwhen you are less than a block away. Do not expect anyone nearby or cabs to know where it is.Best bet is using GPS or detailed Google map on your own. Its in the middle of a modern slum tucked behind 5 star marriots and the central railway station. You have to walk narrow slum streets for 2 short blocks - looks dangerous at night but I suspect its not dangerous, just seems so. If they fix English and their breakfast service, the slum aspect will be more than made up by the other advanatgaes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Edward, Canada

Liked: Cleanliness, staff & service, room comfort
Clean budget hotel in good location!
Very convenient budget hotel with good, friendly staff. Chinese style breakfast is a bonus. Wi-fi works very well. A little difficult in getting a taxi. Would go back again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We are satisfied for the services and cleanliness. The hotel staffs are helpful even though they did not speak English.

8/10 Good

sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service clean but location hard to find
We stay here for 3 days , the stuff all very good servive, room clean and neat,but we spent half an hour to find this place cause located at hutong, overall nice hotel worth this price!

8/10 Good

nomad

Liked: Cleanliness, staff & service
Good, simple hotel
Overall, good. Clean, and convenient. Can be warmer in the room in the winter,.. but otherwise fine. Also, they could improve the speed and connectivity of the internet, and also not restrict to one device. And breakfast should be more international,.. but this is more feedback for them. Otherwise, good little hotel,.. does the job.

8/10 Good

modern

Liked: Cleanliness, staff & service
Good simple Hotel
Overall good. Service fine. They try,... also, room is clean, place is clean. Simple and spartan, but in a good way. Pity the law prevents them from doing more. Though they should install modern toilets in the public toilet area. And allow more than 1 device for internet use, and improve breakfast variety.

8/10 Good

Global

Liked: Cleanliness, staff & service, room comfort
Simple, convenient business hotel
Meets expectations. Basic, clean,.. simple. Shower, toilet are basic, but clean. Toileteries are provided,..basic. English speaking could be better, but seems to be improving. Web connection could also be improved as multiple devices is difficult due to security. Otherwise, it is good overall, and value for money. Heating could be a little better in winter. It's in a little alley behind Beijing station, so must ensure that you get a room not near the station to avoid noise

6/10 Okay

Elicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hotel in a bad neighborhood
The hotel is simple but clean. The staff not helpful at all, looks like they are forced to work there! Breakfast eatable only by Asians. Noise day & night from rail train passing by behind the hotel. The neighborhood is the biggest problem, quite scary!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was great in a great location to the Beijing subway.The only part I didn't like was the breakfast but many people were eating it so maybe it's just my American taste that didn't like it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHERE???
you will never be able to find this place by yourself. i found someone who spoke english and they kept asking other people and we eventually found it. very nice family. ive been to Beijing 12 times now and this was the hardest hotel to find. but great location for transportation. if u r going to the airport the bus drops you off and picks you up within a 5 minute walk of the hotel. i will stay there next time for sure now that i know where its at.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and cheap
The room was clean and quiet and the bed was comfortable.