Thank you so much for taking the time to complete this review. I am more than happy that you enjoyed your stay. I hope you choose to stay with us again. Thanks!

Thank you so much for taking the time to complete this review. I am more than happy that you enjoyed your stay. I hope you choose to stay with us again. Thanks!

Thank you so much for sharing. We are so happy to hear that you had a great stay with us!

Rynn- Thank you so much for sharing. We are so happy to hear that you had a great stay with us.

Dave- as explained earlier, this was an authorization and not a hard charge to your card. If you are looking for a refund to be issued to your credit card, you will not see that as we never charged you. You would see a pending authorization & eventually it is no longer pending. If you still see that on your account after 7 business days past check out, please contact the hotel directly and we will be happy to assist with contacting your bank with you.

Thank you so much for sharing. We have high standards of cleanliness and are so happy to hear that we have met your expectations!

Thank you so much for sharing. We are pleased to hear that your stay was comfortable! I do apologize for the hairdryer and ask that you contact the property so that we can get that changed out as soon as possible.

We are always pleased when our central location works out so well for our guests! Thank you so much for your review and we look forward to having you as our guest the next time your travels bring you to the Southern VA area.

Wow! What a fabulous review! It is our pleasure to serve you and we appreciate the love! I will be sure to share with the staff your awesome review. Please don't hesitate to let us know when you will be traveling back into the area!

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the inconveniences you have experienced with the bistro. If you would care to share specific details, please contact us at the hotel directly.

Thank you for choosing to stay with us at the Courtyard Virginia Beach/Norfolk during your beach get away. While we are happy to hear when our central location works out so perfectly for a guest's visit, we do offer our apologies for the issue you experienced with your tub.

It sounds as if things didn't go the way they should have. For that, I am truly sorry.

What a fantastic review! Thank you so much for sharing and especially for the staff shout out. These two ladies are amazing people and we truly appreciate the recognition.

Thank you for sharing your recent experience with us. I can understand your frustration of needing a restful night and not getting any due to having a room facing the highway. I'd like to personally extend my apologies for any noise disturbances caused by outside elements. We want all our guests to have a great stay. It sounds as if we dropped the ball on you. For that, I am truly sorry.

While we are happy to hear that our central location worked out for you, we do apologize for any noise or cleanliness issues you encountered during your stay.

Thank you so much for sharing your experience. We are pleased to hear that you had a good stay with us.

Thank you so much for sharing. We are happy to hear that you enjoyed your time at our pool. It is nice to take a long dip after being in this heat wave for the couple weeks!

Thank you so much for sharing, we are pleased to hear that you enjoyed your stay with us!

On behalf of our entire staff, I would like to extend my apologies that your experience did not reflect our usual high standards of service. We deeply regret to learn of the inconveniences you encountered and apologize for the disappointing service you received from our staff from the start.

We offer our sincere apologies for the maintenance issues that you encountered with your hot water and appreciate you alerting us to your experience. We will be dispatching a work order to ensure that this is an isolated incident.

We are sorry to hear that your stay was less than stellar. If you care to provide feedback, please contact us at the hotel directly.

Thank you for sharing, our team is in tune with trying to make things right. Had we known about any AC issues, we would have done what we could to resolve for you at that time. We want for your stay to be comfortable and we are sorry to hear that did not happen for you.

I can understand how that could be frustrating. Upon booking your reservation through a third-party site, they collect your payment, not the hotel. If you need flexible booking options in the future, please book directly through the hotel's website.