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코트야드 바이 메리어트 몽고메리 여행 후기

3 out of 5
코트야드 바이 메리어트 몽고메리
5555 Carmichael Rd, Montgomery, AL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 650개 이용 후기 중 194개" "
평점 8 - 좋아요. 650개 이용 후기 중 192개" "
평점 6 - 괜찮아요. 650개 이용 후기 중 137개" "
평점 4 - 별로예요. 650개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 650개 이용 후기 중 53개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Gwang Soon

출장 여행
2021년 3월에 16박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

조식은 야체가 없고 비교적 간단하게 나오고요. 총 3층 중 2층을 선택했는데 안쪽을 바라보는 뷰입니다. 호텔 안쪽에 수영장이 보이는데 사용하는 사람들은 없고요. 호텔 내부 1층에 런닝머신 몇대를 갖춘 체련장이 있어보이고.... 객실은 냉장고1, TV1, 정도 안전금고가 없어서 아쉽고요. 키는 마그네틱 카드키로 열고 들어가 키 꼽는곳이 없이 언제니 실내등을 킬 수 있습니다. 콘센트는 우리나라 옛날 110볼트 같고요. 목욕탕에 삼푸 비누는 있습니다. 조용하고 무난합니다.
답변 제공: Shellie 님, 2016년 1월 8일
Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Montgomery. Sincerely, Shellie Jenkins Assistant General Manager shellie.jenkins@marriott.com 334.272.5533

4/10 - 별로예요

Kim

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
Room had been lived in (not cleaned) and missing a refrigerator. I will say the staff graciously moved us to another room promptly and with much courtesy. There was no complimentary breakfast and no creamer for the in room coffee.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Julieann

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The good news is that the bed & amount of covers / selection of pillow weight & fluffiness was good. Otherwise, there needed to be attention to mold on the bathroom at ceiling & wall. Frustration with housekeeping...had been 2 minutes into a hot shower to accomplish Goal #1-washing hair...only to find there to be 2 conditioners on wall (dispensing shampoo container units)...seemed a bit dirty. my guess is I didn't get top choice of rooms, cut w/ tax still at top $. No free coffee in lobby (without buying breakfast); room coffee maker sufficed. The little Bistro bar & food nook was run by a NICE woman who WAS professional and courteous, so the $15 cocktail (add tip) was worth it... Had a small 'walled" area to catch up on news/(TV) and it had comfie divan seating.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Caron

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs some TLC- pretty tired ol’ building
This Marriott hotel is one of the most tired hotels we have stayed at. Everything was well worn, the carpets in the hallway were dirty, we were not getting daily house keeping, which is fine except we do need coffee and cups everyday and it was difficult to find someone to bring those to our room. The ladies at the front desk were usually talking to other employees so it felt like I was interrupting if I needed to ask for something. One time there was an argument happening between 3 housekeepers at the front counter. Our keys stopped working twice during the week and we had to get them re-keyed, as did everyone else in our group, all on different floors. One of the outside doors wouldn’t open at all- the one nearest the elevator, so that was inconvenient.
2024년 1월에 5박 숙박함

6/10 - 괜찮아요

Christine

연인과의 여행
All the entrance doors card readers didn’t work. Had to switch rooms because a/c wasn’t working.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ligmon

2024년 1월에 1박 숙박함

8/10 - 좋아요

carlos

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Cristobal

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
The room was dirty. There were stains on the walls and the ottoman looked dirty. Also the bed was flimsy; it moved when I sat on the edge.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Sandra

출장 여행, 가족 여행
Place needs major overhaul. Things are worn out or broken. Check in wasn’t pleasant, maybe she was worn out too. Overall not the standard we were looking for.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quietness
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 12월에 1박 숙박함

4/10 - 별로예요

Bettye

2023년 12월에 2박 숙박함

4/10 - 별로예요

Rita

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was kind; however, this was not a typical Courtyard at all. The carpet was filthy. The bathroom needed to be updated and had a dirty towel on the shower rod when we arrived. The TV in the sitting area didn’t work. The pillowcases and love seat were stained. The overall feel was grimy. Also, I checked out a night early, and the hotel is refusing to refund me for the unused night.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Michaela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room, great shower with good water pressure. Gym equipment needed to be cleaned and offering complimentary coffee and tea in the lobby would be nice.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lydia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great rooms easy access to rooms from parking .
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Michael

연인과의 여행
The hotel was comfortable with average service and accommodations.
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

TACKKEUN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

4/10 - 별로예요

Sheena S

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ants in the bathroom, another guest opened our door with their key, we reserved a king suite & was given double queen beds!
2023년 11월에 2박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 11월 13일
Hello,Thank you for informing me your stay was below our standards. I will be working with the staff to ensure these issues are addressed.

2/10 - 너무 별로예요

Cheryl

2023년 11월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 11월 13일
Thank you for taking the time to share about your experience at the Courtyard Montgomery.

8/10 - 좋아요

Erik

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 11월 6일
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. We truly appreciate having you as a guest and looking forward to welcoming you again soon!

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It's a lot ants on couch.
2023년 10월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 10월 30일
Hello,Thank you for informing the staff so we could address this issue immediately while you were still on site. We do recommend room transfers when an issue such as this arises but had our Ecolab rep come out after your departure!Thank you for choosing the Courtyard Montgomery!

8/10 - 좋아요

Kristie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel… they just need a coffee maker!
Everything was great. I just wish they knew how to make the Starbucks coffee the next morning so we didn’t have to drive to a different Starbucks.
2023년 10월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 10월 25일
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. I will be working with our team in the areas we fell short during your stay. We hope to welcome you again soon!

2/10 - 너무 별로예요

Stephen

2023년 10월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 11월 6일
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. My team is looking into the issues your experienced during your stay.

2/10 - 너무 별로예요

Jamie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 10월 13일
Hello Jamie,Thank you for taking the time to share about your experience at the Courtyard Montgomery. Please feel free to reach out concerning any issues you may have encountered during your stay!We thank you for choosing Courtyard Montgomery!

10/10 - 훌륭해요

Dana

좋아요: 편의 시설/서비스
The staff was wonderful. Especially the front desk and cafe!
2023년 8월에 2박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 8월 29일
Hello Dana,Thank you so much for taking the time to share about your experience at the Courtyard Montgomery. It was truly a pleasure to have you as a guest and we look forward to welcoming you soon.

10/10 - 훌륭해요

wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 8월 22일
Hello wendy,Thank you so much for taking the time to share about your experience at the Courtyard Montgomery.We truly appreciate having you as a guest at our property and look forward to welcoming you again soon!Thank you,

4/10 - 별로예요

Eugene

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
I extended my stay by a week and then during the extended week i checked out a couple days early. Marriott said they would email me the receipt. I looked at my bank statement a few days later and Marriott charged me for the entire stay and the double billed me for the first week i was there. Trying to get this resolved is like pulling teeth. My first and last time staying at marriot and i will never have a receipt emailed to me again. This is past annoying.
2023년 6월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Cleanliness great.
2023년 7월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 17일
Hello,Thank you for taking the time to share about your experience of the Courtyard Montgomery. We appreciate having you as a guest!Safe travels!

8/10 - 좋아요

Van

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The only big draw back was no free breakfast in the morning. And no free coffee either until 10am! Really?
2023년 7월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 13일
Hello Van,Thank you for taking the time to share about your experience of the Courtyard Montgomery. We are so sorry about the inconvenience this may have caused you. Courtyard adopted the Bistro as a way to offer our guest exclusive, luxury dining options without having to ever leave the property. I am sorry you were not made aware of this and will use this as an opportunity to encourage all of our team members to share this offering to all guests moving forward.

4/10 - 별로예요

Karmessa 님, Madison

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was very polite and helpful. However, the hotel looked unkept on the exterior and interior. Dirty carpet, markings on the walls, ppl hanging towels over the balcony, a slight stench. I had a balcony that was filthy with two old lawn chairs on it, definitely not inviting to relax out there. My room was clean, but outdated. I always wipe down everything in hotels and when I wiped all the surfaces in my room, nothing came off on them, so that was great. Again, the staff was nice, but that hotel needs a deep cleaning and remodel.
2023년 7월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 6일
Hello Karmessa,Thank you for taking the time to share about your experience at our property. We appreciate you acknowledging the hard work we are putting in as a team and hope to continue to make big changes at this property. We are working diligently to make updates in the areas we can and hope you will come back to experience these changes with us!Thank you for choosing Courtyard Montgomery. We are honored to have you as a guest!

2/10 - 너무 별로예요

Jessica

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
Had a reservation but at check in showed no availability and was charged to upgrade to be able to stay. Doesn’t seem like my fault they sold out of rooms with reservations complete.
2023년 6월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 6일
Hello Jessica,Thank you for taking the time to share your feedback with us! I will use this as an opportunity to train our front desk staff to ensure this is an isolated incident.Thank you for choosing Courtyard Montgomery.

2/10 - 너무 별로예요

Elizabeth

2023년 6월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 8월 10일
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. We apologize for any inconveniences faced during your stay.Thank you,

2/10 - 너무 별로예요

Bradley

2023년 6월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 3일
Hello Bradley,Thank you for taking the time to share about your experience at our property. I am working diligently to ensure all the necessary guidelines are in place and reviewed to prevent service issue such as these from occurring in the future.Thank you,

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Carpet was old and gnarly. Rust in several places in bathroom. Had an old smell. Keys had to be replaced the second day.
2023년 6월에 2박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 6월 28일
Hello Karen,Thank you for taking the time to share about your experience at the property. As the new GM, I sincerely apologize for the experience you encountered at our property. I am working diligently with our associates as our carpets are a huge concern of mine as well. We look forward to resolving these issues to make sure this is an isolated incident and hope to have you again in the future to see the changes we are making!Thank you,

8/10 - 좋아요

Dasha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I had to switch out rooms Bc the first room smelled like mold. Everything is dated , but I guess you get what you pay for.
2023년 6월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 6월 27일
Hello Dasha,Thank you for taking the time to share your experience of the Courtyard Montgomery. I am looking into the issue you presented with your room so we can work to resolve any underlying issues that be present in this area.We truly appreciate you taking the time to share your experience and hope to host you again soon.

6/10 - 괜찮아요

Eugene

좋아요: 직원 및 서비스
별로예요: 청결 상태
Definitely not what I expected from a Mariott, The couch was dirty. In the morning the staff was loud in the hallway outside of my room. It was in an area where there are a lot of panhandlers, but they were peaceful and respectful. For the price I paid, I'd stay there again. I would just lower my expectations a little.
2023년 6월에 7박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 6월 27일
Hello Eugene,Thank you for taking the time to share your concerns with the property. As the new GM, my staff and I are working diligently to update in the areas we can. Our guests' feedback really allows us to resolve issues head on. We thank you for sharing and hope to welcome you again soon!

10/10 - 훌륭해요

Megan

2023년 6월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 6일
Hello Megan,Thank you for taking the time to share your feedback with the Courtyard Montgomery. We are truly honored to have you as a guest at our property!Safe travels,

8/10 - 좋아요

Joel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 6일
Hello Joel,Thank you for taking the time to share your feedback with us. We are truly honored to have you as a guest and hope to welcome you again soon!Safe Travels,

2/10 - 너무 별로예요

Thai

단체 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The receptionist who checked us in were extremely rude and unprofessional. She made us uncomfortable and unwelcome. I would never recommend anyone staying here. This had to be the worst hotel I have ever stayed. The security guard was very helpful. Please fire that receptionist. She made the Courtyard Marriott brand a bad name.
2023년 5월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 7월 6일
Hello,Thank you for taking the time to share your feedback with the Courtyard Montgomery. With our new staff, we intend to use this as a training lesson for all new hires to ensure all of our guest received the warm and welcome greeting we provide with Marriott.We thank you for choosing Courtyard Montgomery and hope to welcome you again soon!

10/10 - 훌륭해요

Sesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

4/10 - 별로예요

Larry

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It took to long to check to check in. And the heat in my the room were in didn’t work. The repair person did this best to get it working but, couldn’t. And hotel’s bar was not open, and when it was didn’t have an opener to open a bottom of wine. That a customer wanted. And Not able to serve my wife a glass of wine, because no one on staff to sale or serve it.
2023년 3월에 3박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 4월 10일
Hello,Thank you for sharing your concerns with the property. March is a heavy travel month, and we work diligently on making sure each guest is cared for individually. I am so glad to hear our maintenance team could resolve the issues you encountered during your stay. Bistro has been an area of improvement for the property, and we greatly appreciate your feedback. Wine is available for purchase in the market and front desk staff is available to sell these items! I hope if travel brings you back to our area you choose to stay with us again.

6/10 - 괜찮아요

tony 님, Raleigh

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rude and not helpful and extremely loud
2023년 3월에 1박 숙박함
답변 제공: Caitlyn Whatley 님, 2023년 3월 16일
Hello tony,We thank you for taking the time to leave a review. We are sorry the experience you encountered during your stay was not up to our standards. If you are ever back in the area, please feel free to reach out to me directly so I can assure you are taken care of.Thank you,Caitlyn Whatley GM

8/10 - 좋아요

Diego

답변 제공: Caitlyn Whatley 님, 2023년 4월 10일
Thank you for taking the time to leave a review!We hope to have you again soon.

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Caitlyn Davis Whatley 님, 2023년 2월 13일
Thank you so much for staying at the Courtyard Montgomery. We hope to see you again soon!

2/10 - 너무 별로예요

Monique

2023년 1월에 1박 숙박함
답변 제공: Caitlyn Davis 님, 2023년 3월 6일
Hello,We appreciate you taking the time to leave us a review. I do apologies that your stay at the Courtyard Montgomery was not up to standard. I hope if you are ever in the area, that you give us another try.

2/10 - 너무 별로예요

Natalie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Away! Awful Service!
It was awful! No hot water and then we had to fight with them about refunding a night and leaving early! Stay away- this is not what one expects from a Courtyard by Marriott! This was closer to a Motel Six!
2022년 12월에 2박 숙박함
답변 제공: Caitlyn Davis 님, 2023년 1월 6일
Hello,The Courtyard Montgomery wants to apologize for the hot water outage you experienced during your stay. We have since resolved this issue and hope to see you again soon!

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean facility with friendly and helpful staff. Great place for an unexpected pit stop on our trip.
2022년 12월에 1박 숙박함
답변 제공: Caitlyn Davis 님, 2023년 1월 6일
Hello,The Courtyard Montgomery would like to thank you for your review. We truly appreciate your support and hope to see you again soon!

10/10 - 훌륭해요

Jamaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함