바(숙박 시설 내)

호텔 멜라 타임스 스퀘어 여행 후기

4 out of 5
호텔 멜라 타임스 스퀘어
120 W 44th St, New York, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 370개" "
평점 8 - 좋아요. 1003개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 172개" "
평점 4 - 별로예요. 1003개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 65개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Location wise, safe and good.
Pro: the location is good & housekeeping person was kind. Con: room had a smell. Its bit outdated forsure. You’ll need your own amenities. They won’t hold ur luggage at all.
2022년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 4월 7일
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

8/10 - 좋아요

WonJung

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
good value accommodation
Because it is New York City, the noise was unavoidable. However, there are many convenience facilities such as supermarkets and restaurants nearby.
2021년 11월에 3박 숙박함

8/10 - 좋아요

SANGMI

좋아요: 청결 상태, 직원 및 서비스
뉴욕이 번잡한 도시인 점을 고려할 때, 밖이 시끄러운것은 어쩔수 없고, 복도나 인근 방에서 들리는 소음은 적어서 좋았습니다. 냉장고가 없어서 봄여름엔 지내기가 불편하겠지만, 가을겨울에는 괜찮을것 같습니다. 책상에 별도의 조명이 없는것은 불편했습니다. 그러나 미국의 조명은 대게 어둡다는점을 고려하면 이해는 됩니다. 타임스퀘어나 센트럴 파크 중심으로 여행을 고려하고 있다면 가성비 대비 위치는 아주아주 좋습니다.
2021년 9월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

Jaemin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함

8/10 - 좋아요

Jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

CHANGWOO

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
타임스퀘어 최적의 위치
위치도 정말 좋고 시설도 깨끗하고 강추합니다
2019년 11월에 3박 숙박함

2/10 - 너무 별로예요

DAE HYUN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2019년 9월 17일
We sincerely appreciate your feedback, if you can elaborate any part of your experience at the hotel where we could have exceeded your expectations. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2023년 10월 19일
David, thank you for leaving a perfect rating for Hotel Mela on Expedia. We're thrilled that your stay met your expectations and we look forward to your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bumped for migrants.
We booked our hotel months in advance. However, when we arrived, the hotel had been taken over by the state to house migrants that were shipped there from elsewhere in the country. We were never informed. We were told that we were contacted, but that was not the case. Our stay was meant to be within a few blocks of our destinations. However, we were re-booked at a hotel 16 blocks away. We would have spent the entire trip in a cab or walking for hours. When I asked for a refund, I was told that I couldn't receive one because it was within 24 hours of our scheduled arrival. Again, nothing was ever sent to us detailing what was happening. I am very disappointed and will never attempt staying at the hotel again.
2023년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 2일
Thank you for the feedback.We are always working our hardest to provide a high-quality experience for all. We regret to hear that we didn't meet your expectations. We will share your concerns with our team moving forward.We would love to host you soon so that we can share a better experience with you. We are looking forward to that chance.

6/10 - 괜찮아요

William

2023년 4월에 10박 숙박함
답변 제공: Customer Service 님, 2023년 5월 11일
We appreciate the feedback, William.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 - 너무 별로예요

Paula 님, North Attleboro

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Be aware of this hotel, they decided 3 days before my trip they would not honor our reservation. So we had to find another option last minute. Very unprofessional and inconvenient so last minute
답변 제공: Customer Service 님, 2022년 12월 24일
Thank you for the feedback, Paula.We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns with our team moving forward.We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.

8/10 - 좋아요

Valerie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location and price of the property compared to others in the same area shows high value. The rooms are clean. Rooms are small, but everything one needs is present. Staff forget to give towels, floor mats and blankets. Had to request twice, but very responsive to requests. Check in and check-out were easy. Staff was always friendly. I would recommend booking an executive room to have more space, and request a room with a view.
2022년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2022년 12월 15일
Thank you for sharing your thoughts with us, Valerie.We appreciate the time you've taken to leave us your feedback and we're glad you enjoyed our ideal location, clean rooms and friendly staff. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

10/10 - 훌륭해요

Rafael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 12월 11일
Thank you for sharing, Rafael!At Hotel Mela, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 - 괜찮아요

Andreas

2022년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 12월 11일
Thank you for sharing your feedback, Andreas.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Nice location
답변 제공: Customer Service 님, 2022년 11월 30일
Thanks for the fantastic review, Linda!We're happy you enjoyed your time with us so much at Hotel Mela! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!

6/10 - 괜찮아요

Christopher 님, Commack

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the cost, the rooms/property were somewhat rundown and not clean
답변 제공: Customer Service 님, 2022년 11월 30일
We appreciate the feedback, Christopher.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with the condtion and cleanliness of our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Trevor

가족 여행
좋아요: 청결 상태, 직원 및 서비스
A good place to stay if you just need a to crash at the end of a day of site seeing. Conveniently located but showing some wear and with few amenities. The windows to our room wouldn't close fully which allowed a lot of noise in from the street and one of the three elevators was out of service for the duration of our stay. Overall though the location is great, right next to Times Square, walking distance from a lot of popular attractions and there's a decent amount of restaurant options nearby.
2022년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 12월 1일
Thank you for taking the time to share this 4/5 review, Trevor!We're delighted you appreciated our ideal location. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our amenities, elevator service and soundproofing with the appropriate members of our management team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

6/10 - 괜찮아요

Sheremy

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This property was at a really nice location. The staff was friendly and let us check in early. Our room had a lot of hair in the bathroom upon check in and we saw quite a few cockroaches. After our first night out we came back in and flipped on the light and saw one scramble across the table. After that we saw 5 more between the bathroom and bedroom areas. The room was kinda cramped but we kind of expected that with a New York hotel. The elevators are very small and one was broke down the whole time we were there. There aren’t any amenities and no fridge in the room. There is a restaurant on one side and lounge on the other.
2022년 11월에 4박 숙박함

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 2박 숙박함

6/10 - 괜찮아요

Dale

별로예요: 객실의 편안함
expected more
positive 1) great location 2) friendly staff 3) house keeping daily negative 1) elevators extremely small, 1 not working entire trip 2) room extremely small, 3) furnishings in room where in poor condition
2022년 11월에 3박 숙박함

8/10 - 좋아요

Ana Margareth

2022년 11월에 1박 숙박함

8/10 - 좋아요

Ana Margareth

2022년 11월에 8박 숙박함

10/10 - 훌륭해요

Merrilyn

2022년 11월에 1박 숙박함

4/10 - 별로예요

Luis Diego

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habitación pequeña e incómoda. No dan ni una botella de agua. Ruidosa (junto a los aires acondicionados) Alfombras viejas y olor a moho
답변 제공: Customer Service 님, 2022년 11월 9일
Agradecemos que se haya tomado el tiempo para compartir sus comentarios, Luis.Es desalentador que su estadía con nosotros haya sido decepcionante. Nos esforzamos por lograr la calidad, por lo que es lamentable que nuestro alojamiento y aislamiento acústico no hayan cumplido con sus expectativas. Nos aseguraremos de analizar sus inquietudes en el futuro.Esperamos recibirlo nuevamente pronto para una experiencia más positiva.

8/10 - 좋아요

Charlotte

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location. Clean & tidy.
Excellent location in the heart of Times Square. Large rooms in comparison to other places we’ve stayed at in New York. Comfortable beds. Rooms are dark though, lighting isn’t great. No views from our particular rooms but staff are fabulous!
2022년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 10월 30일
Thank you for taking the time to leave this wonderful review, Charlotte!We're so glad to hear that you had a positive stay with us at Hotel Mela! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

6/10 - 괜찮아요

Michelle

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Pictures are very misleading. If you are looking for a 2 star hotel in a great location, this is it.
2022년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 10월 29일
Thank you for sharing your feedback, Michelle.We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our convenient location. Please know your feedback regarding our online representation will be addressed with the appropriate members of our marketing and management teams so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

4/10 - 별로예요

ALIF

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Location is amazing! The staff is fabulous! Bed sheets are dirty and! No Mini bar in the room!
2022년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 10월 26일
We appreciate the feedback, Alif.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location and friendly staff despite the problems you had with our cleanliness and in-room amenities. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.

8/10 - 좋아요

Oleksandr

좋아요: 청결 상태, 직원 및 서비스
2022년 10월에 2박 숙박함

8/10 - 좋아요

mauricio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Boa
2022년 10월에 6박 숙박함
답변 제공: Customer Service 님, 2022년 10월 24일
Thank you for this lovely rating, Mauricio!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hotel Mela. We'd like to share an even better experience with you soon.

4/10 - 별로예요

Ophelia

2022년 10월에 1박 숙박함

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Clean, affordable, perfect location
2022년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 10월 19일
Thank you for the fantastic rating, Christine!We're delighted to hear you enjoyed your stay at Hotel Mela and loved our clean accommodations and ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future!Thank you again for taking the time to share your review.

4/10 - 별로예요

Richard

2022년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 10월 17일
Thanks for the feedback, Richard.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Kimberly

단체 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
No blanket
The room was cold and we were not provided with a blanket The bed just had a sheet on it
2022년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 10월 12일
Thank you for sharing your feedback, Kimberly.We're very disappointed to hear that you were not provided with the proper bedding. Providing our guests with a comfortable experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

10/10 - 훌륭해요

Rory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kind Staff. Close To Everything.
When we arrived in the city, we stopped to ask if we could stow our bags. The gentleman at the desk was very kind and even checked to see if our room was ready. The room was not ready (but we were super early) but they let us drop our bags. The room was much bigger than I anticipated and it was so close to our theater and other tourist attractions. We would stay here again.
2022년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 10월 11일
Thanks for the splendid review, Rory!It's fantastic you had such an excellent experience at Hotel Mela and that appreciated our ideal location and spacious accommodations. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

8/10 - 좋아요

Lauren

출장 여행
좋아요: 직원 및 서비스
Great location / Rooms a bit dated
Great location. Room is a bit outdated but doable for brief stay. The bed only came with sheets so after one night of being cold I requested another blanket and slept much better. Staff was very friendly.
2022년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 10월 7일
Thank you for the lovely rating, Lauren!We're happy you had a pleasant stay with us and appreciated our prime location within the city as well as our friendly staff. It's unfortunate you had such challenges with the condition of our rooms. We hold ourselves to a higher standard. We'll address your concern with our management team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

6/10 - 괜찮아요

Mehdi 님, West New York

2022년 9월에 3박 숙박함

10/10 - 훌륭해요

teresa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 9월 27일
Thank you for the excellent rating, teresa!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Mela! We look forward to hosting you again soon.

8/10 - 좋아요

Lene Funck 님, Køge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Passede perfekt til vores behov
2022년 9월에 8박 숙박함
답변 제공: Customer Service 님, 2022년 9월 27일
Tak fordi du tog dig tid til at skrive en anmeldelse af dit seneste ophold hos os, Sergio. Vi er glade for at høre, at du nød vores hotel beliggenhed. Vi beklager ulejligheden du har oplevet med vores morgenmadsmuligheder og størrelsen på senge på dit værelse. Vi håber, du vil overveje at bo hos os igen i fremtiden.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Our stay was great. We were there for 3 nights and it quite and comfortable. And you arebright in the middle of Times Square.
2022년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 9월 23일
Thank you for taking the time to leave this wonderful review, Mark!We're so glad to hear that you had a positive stay with us at Hotel Mela! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

8/10 - 좋아요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 7박 숙박함
답변 제공: Customer Service 님, 2022년 9월 21일
Thank you for the 8/10 star rating, Tom!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hotel Mela. Thank you again for sharing!

10/10 - 훌륭해요

Yvonne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 10박 숙박함
답변 제공: Customer Service 님, 2022년 9월 10일
Thank you for the wonderful rating, Yvonne!It's fantastic you enjoyed your time at Hotel Mela so much! We look forward to hosting you again soon for another amazing experience!

4/10 - 별로예요

Iván

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pedí cuarto ejecutivo con vista a la ciudad y me dieron todo tapado a paredes
2022년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 9월 7일
Agradecemos que se haya tomado el tiempo para compartir sus comentarios, Iván.Nos decepciona saber que no pudimos satisfacer sus necesidades durante su estadía. Tenga en cuenta que estamos dedicados a brindar solo el servicio más atento y cortés a cada individuo que se hospeda en nuestro hotel, por lo que nos aseguraremos de analizar su revisión con nuestro equipo de administración en el futuro.Esperamos que nos brinde otra oportunidad de recibirlo en el futuro para una experiencia más positiva.

8/10 - 좋아요

Albert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Proximity to time square
2022년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 9월 4일
Thanks for the fantastic review, Albert!We're happy you enjoyed your time with us so much at Hotel Mela! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!

6/10 - 괜찮아요

Andre

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Péssimo!
Hotel bem mal cuidado, quarto velho e cheio de defeitos; funcionários antipaticos, não atenderam a solicitação de andar alto e longe de elevador; não permitiram early checkin nem late checkout grátis; cobraram US$27 por ter pequena mancha de sangue no lençol; as taxas que são cobradas além do valor da diária são mais altas que as indicadas na Hotel.com
2022년 8월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 10월 10일
Obrigado pela avaliação, André. Lamentamos saber que sua estadia em nosso hotel foi menos do que satisfatória. Temos orgulho em fornecer a todos os nossos hóspedes acomodações limpas e confortáveis e excelente atendimento ao cliente, por isso estamos desapontados em saber que não atendemos às suas expectativas. Lamentamos que nossa equipe não tenha conseguido atender sua solicitação de um andar mais alto ou mais distante do elevador e que você não tenha conseguido aproveitar nossas opções gratuitas de check-in antecipado ou check-out tardio. Também pedimos desculpas por qualquer mal-entendido sobre as cobranças do seu quarto. Por fim, lamentamos saber que você achou que nossos impostos e taxas eram mais altos do que o indicado em sua reserva no Hotel.com; nos esforçamos para ser o mais transparentes possível sobre todas as cobranças e taxas para que não haja surpresas no check-out dos hóspedes. Esperamos que você nos dê outra chance de proporcionar uma experiência melhor na próxima vez que estiver na cidade.

10/10 - 훌륭해요

Erika

2022년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 9월 2일
Thank you for the 10/10 rating, Erika!It's excellent you enjoyed your time at Hotel Mela so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

silvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la ubicación.
2022년 8월에 7박 숙박함
답변 제공: Customer Service 님, 2022년 9월 1일
¡Gracias por la gran reseña, Silvia!¡Estamos encantados de saber que tuvo una excelente estadía en el Hotel Mela! ¡Es maravilloso que te haya gustado tanto nuestra ubicación central! Nos encantaría volver a verte pronto para poder compartir una experiencia aún más positiva contigo.¡Por favor ven a vernos pronto!

10/10 - 훌륭해요

Tiegan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Tina

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
It looked nice on the outside.
2022년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 8월 21일
Thank you for taking the time to submit this feedback, Tina.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

8/10 - 좋아요

Andrae 님, hartford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location and staff.
2022년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 8월 20일
Thank you for sharing this kind review, Andrae!We are delighted to hear about your time at Hotel Mela! We truly appreciate your kind words regarding our team and prime location near the heart of the city. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.