Our stay with Geeth’s family was pleasant and comfortable. Geeth also assigned Ruwan, a driver for our trip. Ruwan gave us bad experience, not limited to:
- taking his time to repair the van, not repaired prior to fetching us
- having his license confiscated multiple times,
- demanding more money for places which were already in our itinerary but citing no time, distance
- driving slowly, talking on the phone but saying google maps is inaccurate, traffic etc.
- shortening our itinerary but refusing to fetch us home on multiple nights. We took tuk tuk instead
- ushering us to e.g. elephant orphanage, spice garden where we think he gets commission, complaining when we decline as we found cheaper options e.g. central market
- refusing to follow our pre-agreed early night drive from Ella to Galle (citing elephants on the road despite the electric fence) at the risk of cancelling our accommodation in Galle and additional costs in Ella
- claiming van rental was 5 days instead of 6, despite having the receipt. We forfeited the money already paid and forked out extra cash to replace van and driver.
- demanding money after a friend left his valuables in the van. Prior to that, he lied until we mentioned cctv footage
- Privately disturbing a female friend via messages and phonecalls
He complained we underpaid him but his actions made the rental we paid not worth it!!!
Hence, please decline a driver named Ruwan who may also liaise with other hotels in Kandy.